Very disappointed with Clarks. I’ve always bought my daughter’s school shoes from there as they promise they should last for at least 2 years. The previous shoes actually lasted 2 years and were v... Toon meer
Bedrijf heeft geantwoord
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I order online on 07-12-2024 and I received email on 11-12-2024 stating my package has arrived in Scunthorpe store I went on 12-12-2024 in store to pick up a young girl (English) hardly 18 got orde... Toon meer
Bedrijf heeft geantwoord
Great service. Disappointed that you only offer Blue Light Card discount online and not in store.
Clarks Scunthorpe- excellent customer service from Abdirahman d. Measured my child feet quickly and accurately, found the shoes we required and was very helpful and polite.
Bedrijfsgegevens
Geschreven door het bedrijf
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contactgegevens
10 Jubilee Way, The Parishes, DN15 6RB, Scunthorpe, Humberside, Verenigd Koninkrijk
- 01724866462
3,3
Gemiddeld
4 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Very disappointed with Clarks
Very disappointed with Clarks. I’ve always bought my daughter’s school shoes from there as they promise they should last for at least 2 years. The previous shoes actually lasted 2 years and were very good.
I then bought another pair in September 2025 and these only lasted 5 months before the sole came off.
I contacted the store (Scunthorpe) who referred me to the customer services. I filled in the form and someone got in touch to get more info like store I got them from, proof of purchase and eventually the SKU number. All these on seperate emails, one after the other.
As I had misplaced the receipt they refused the accept my bank statement as proof even though it clearly had all the info (date, time and store purchased)
Eventually they offered me a £15 voucher which I refused as the shoes had only lasted 1/4 of the time promised by Clarks. I asked for the issue to be escalated and the customer guy came back and said his management team could not see any quality issue even though the shoe is clearly shown on the pics I sent them….
16 september 2025
Review zonder uitnodiging
Antwoord van Clarks - Scunthorpe
Hi S’fiso Moyo,
Thank you for taking the time to share this detailed feedback with us. We are sorry to learn of the concerns regarding the durability of your daughter’s school shoes and the difficulties experienced throughout the claims process. This is not reflective of the standards of quality or customer care we endeavour to uphold, and we appreciate you bringing this matter to our attention.
Please escalate to our Customer Care Management Team using the webform below, by selecting 'Escalation' as your reason for contact and they will be in contact with resolution
https://www.clarks.com/en-gb/contact-us
We look forward to hearing from you – Stefanie
Clarks Scunthorpe- excellent customer…
Clarks Scunthorpe- excellent customer service from Abdirahman d.
Measured my child feet quickly and accurately, found the shoes we required and was very helpful and polite.
3 januari 2026
Review zonder uitnodiging
I order online on 07-12-2024 and I…
I order online on 07-12-2024 and I received email on 11-12-2024 stating my package has arrived in Scunthorpe store I went on 12-12-2024 in store to pick up a young girl (English) hardly 18 got order number and went behind and come back yes we have received your package but you will have to come after you received text message from our store. I am still waiting for message
I have not yet received order. Plz help
I have changed rating because reply was satisfied and polite.
9 december 2024
Antwoord van Clarks - Scunthorpe
Hi Maqsood,
Thank you for taking the time to leave us a review of your recent experience with collect from store.
I am truly sorry that you did not receive the awaiting collection message prior to visiting the store and I understand the inconvenience this may have caused. Having looked into this today, I am pleased to see that you were since able to collect and return this order instore. Please don't hesitate to reach out to our Customer Care Team, via one of the channels in the link below, should you require any further support.
https://www.clarks.com/en-gb/contact-us
Thank you for highlighting your experience and please accept my sincere apologies again for the inconvenience caused - Grace
Great service
Great service. Disappointed that you only offer Blue Light Card discount online and not in store.
23 augustus 2024
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