Clearit USA Reviews 1.019

Anyone planning to hire Clearit USA should read the complaints made against them with the Better Business Bureau (google Clearit USA, Better Business Bureau). In my experience, they were good at finding problems. They were also good at ducking work, passing the buck, and finding excuses not to solve problems. If you want to save your money and prevent brain-damage, avoid them and hire a competent customs broker who answers their phone.

It is always a red flag when a business litigates with a former customer through reviews. When that happens, a prospective customer's best bet is to simply avoid that merchant. It is even worse if the merchant tries to cover up their failure to provide service by accusing their customer of fraudulent activity. It is _even worse_ if the so-called fraudulent activity of which the merchant accuses its customer is entirely legal act of providing true information in order to apply for a refund.
Clearit USA's response should speak for itself. If you do not want to be drawn into this type of he-said-he-said mess, hire someone else and avoid them!

I'm a first time importer. Clearit gave me a price up front and provided great service. I was able to get my products on time without extra hassle.

Great service , Save time ⏲️ and money.

awesome services, everything online all communication very easy. recommended

I like how I get a quick response from the online
help.

Overseas package arrived early and was able to clear it the same day and avoid storage costs.

Leigh, she's awesome! The site is easy to navigate as well!

Service is slow - I wish it was more concise and prompt when it came down to back and forth requests.

We had a company dealing with our import for a month. We did not get any info as to what has been done for us to get the customs clearance done. Clearit asked us for everything they needed and checked on previous progress. Then put everything together to make it work. During that time they have been very responsive to any question we had.

There was poor response over the holidays including the two days after Christmas and the two days after New Year's Day.

When they are on task they are very good. But they tend to ask for the same information I have provided before (repeatedly).

There is a disconnect between their agents and knowledge of my account even though I have been doing business with them for several years.

Great service. Little slow, but got the papers necesary

They make sure all paperwork was completed correctly

Response time was timely while in communication in chat window but it seemed they were only capable of ''cookie-cutter'' answers.I called their phone number for assistance on multiple occasions but no one answered .However most things got resolution via chat window. It would be very helpful for first time importers to be able to have access to help by phone.

Helped with everything end to end. Super detail oriented and helpful.

quick responses, and nice customer service, very helpful for small business like us.

Clear it was very helpful getting my American importation account setup

I like the idea of fast clearing. The staff was fairly responsive about an hour.

Great communication via email and chat. Website is extremely easy to use. Knowledgeable help with every problem. Excellent value and will definitely use again.