Not much success with the platform, but I admit it was probably more my ineffective product advertising. BUT, when I cancelled, I continued to be charged. Complained about not cancelling my account AN... Toon meer
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This company is incompetent and they're liars and thieves. After months of trying to cancel my account, I finally hear back from someone and they disavow any knowledge of my attempts to cancel. So t... Toon meer
Bedrijf heeft geantwoord
This company is basically a scam. Do not do business with them. Thier platform is complicated and cumbersome. The emails never go out. Their customer service is always late, and when it happens, they... Toon meer
Bedrijf heeft geantwoord
Clickback's email software platform was easy to use and provided strong results when working with a cold email list. Their support team was very helpful and responsive. They are truly invested i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Clickback is a B2B email lead generation software for accelerated growth. Our powerful solution lets marketers email their list of purchased or cold B2B contacts, turning them into warm, opted-in leads. Existing marketing automation and email-sending services won’t allow you to do this.
Contactgegevens
110 James St, St. Catharines, Canada
- 905-684-4932
- clickback.com
2,2
Slecht
25 reviews
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DO NOT GIVE THIS COMPANY YOUR CREDIT…
DO NOT GIVE THIS COMPANY YOUR CREDIT CARD!
We had a written contract. They were unable to publish the emails when promised and I was not getting results, so I told them I was not going to renew.
Prior to end of term, I traded emails with them, confirming they would stop pulling from my credit card at the end of the contract. They confirmed same in writing.
But, after the contract expired, they continued to pull from my credit card.
I wrote them, showed them the emails they had agreed to, and asked for a credit against my credit card.
They refused.
BEWARE OF THIS GROUP! DO NOT GIVE THEM YOUR CREDIT CARD!
8 augustus 2021
Review zonder uitnodiging
Antwoord van Clickback
Hi David.
I'm sorry to hear about your experience with Clickback. I have reviewed your account and I can confirm it has been fully closed and cancelled so there will be zero future charges to your card. We do not bill outside of the contract specified in a signed agreement unless a cancellation request is not provided within a reasonable timeframe or if the request to cancel is sent after a set date a contract has auto-renewed. With that said, I have escalated your case to our Accounting Team to look into. We have hundreds of customers that send emails out daily from our software that do get very solid results. We've been in business for over 20 years and thousands of customers have put their trust in us to generate leads for them, many of which have scaled their B2B leads with us so I do apologize that the results you achieved with us were not the ones you desired.
Cold emailing does require a very specific content creation and marketing strategy. Results are not always instant and can take time to build a rapport with the contacts on your list.
Hopefully, you found a solution that works for you and sorry to hear Clickback was not that one.
We wish you the best.
UNFAIR
Your service is fine. Like I said I DO NOT NEED YOUR SERVICES ANYMORE SO STOP CHARGING ME. ITS VERY SIMPLE. Its called customer service.
15 juli 2021
Review zonder uitnodiging
Antwoord van Clickback
Hi Ari.
Thanks for your reply. I've escalated your request upwards as it's not a customer service related matter, but it sounds like you've changed marketing direction and you're asking for us to release you out of your signed contract before the termed expiration date. Let me see what we can do on our end to ensure we can maintain your happiness level.
Just note that the reason we have a termed contract is we invest in every customer that signs up with us. Meaning, a lot of resources are used to maintain and create an account. This is to ensure each campaign sent from our system is optimized for delivery.
Thanks.
Incompetent Liars and Thieves, Do Not Do Business w/ This Company
This company is incompetent and they're liars and thieves. After months of trying to cancel my account, I finally hear back from someone and they disavow any knowledge of my attempts to cancel. So they've stolen 7 months worth of fees from me as my marketing efforts were shut down with Covid-19 in April. Do not do business with this company.
29 oktober 2020
Review zonder uitnodiging
Antwoord van Clickback
Hi Andrew. Apologies for the delayed response. I'm sorry to hear of your experience here with us and that your business was impacted by COVID-19. Any cancellation we receive does get escalated and processed by our team. Hopefully you are doing well. We do hope you've been able to restart your marketing efforts. All the best.
Don't use this company
Don't use this company! It's a complete waste of time with horrible customer service. They will promise you everything and don't deliver while making excuses throughout and then blaming you for the issues.
Their cleaning system is supposed to be highly advanced... Not true. We did another clean and found multiple spam traps that their system didn't catch. All of sudden they have some new cleaner that works now! But still it's your fault about the list quality for a service that specifically markets they have an advanced cleaners and sends to cold lists in bulk to generate leads? That seems a bit ironic
First 2 campaigns in row got blacklisted which is something they are supposed to take care of on their. They did nothing about it until I had to inquire what the issue is. Next campaign, same thing happened and they didn't do anything for another 3 days.
They provide really bad support to get you up and running and resolve issues. Takes days to get a response and sometimes not response at all. Lots of excuses. Finally they end up blaming us for a "bad list".
Stay away- it's not worth it. And if you have an issue, good luck going back and forth for weeks to resolve it
RESPONSE: Thanks for the response but it's been more than 1 year since I posted.
19 juni 2020
Review zonder uitnodiging
Antwoord van Clickback
Hi Michael.
Apologies for the delayed response. Sorry to hear about your experience with us. We do pride ourselves on our list hygiene and verification services baked into our Clickback solution. It's very thorough in removing spam traps, hard bounces and other less than desirable domains for optimal deliverability. However, there are circumstances where a list is of lower quality. I know that at times it's not always what a customer wants to hear as marketing dollars are often used to invest in a list. But, there are list providers out there who scrape the data off the internet and it contains a large number of spam traps and bad email addresses. A low quality list can cause an increase in hard/spam-related bounces and therefore lead to blacklisting of domains and IPs which cause deliverability issues.
It's why we have several reputable data providers we partner with and recommend to ensure the best list quality possible, so when customers send a campaign from Clickback, their results and outcome is high.
Hopefully you were able to find a solution that suits your needs.
All the best!
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