ClimbersGift Reviews 

STAY AWAY FROM THIS COMPANY!! I paid £7.50 for express shipping (which claims to deliver in 5-7 days). We are now on day 7 and they are yet to even dispatch the order!!! I emailed to get an update and was sent an email full of AI generated slop!! I am now battling to get a full refund and cancellation of the order. DO NOT BUY!

The customer service is amazing from this company. Ryan gave me quick replies and was professional and respectful on answering all my questions and providing feedback on my order. Thank you!

Great communication

Nice little product, but by a poorly run Shopify store. I bought one in mid-November, but it wasn't fully delivered until mid-January. Their advertising implies everything is hand-built locally and is 'back in stock', but neither are true. A nice present soured by deceptive business practices. Next time, I'd buy from a competitor on Amazon for a fraction of the price, with next-day delivery. If you still want one, buy it way in advance. Hopefully your patience is stronger than your grip strength.

I think the company is using a lot of AI marketing, the trustpilot reviews sound fake and use a lot of the language used in the online ads.

The could block although a good build quality is a bit of a gimmick and a poor training device in my opinion.

They barely give you any advice on using it and because it relies mainly on a pinch grip it’s not really a challenge. It’s just going from pinch grip to pinch grip putting a lot of pressure through the thumb tendon. I think they’ve realised this and that’s why there is very little instruction on how to use the product. It will probably live its life as a shelf curio or pinch block.

Our order was lost in customs, probably due to the government shut down. When we reached out to the company, they answered us immediately and sent us a replacement order. Couldn’t ask for better customer service. Great company! And terrific products! Climbing family and friends love their gifts.

I had dropped my boulder block after having it a few days and it broke one of the climbing holds. So I messaged the company on Instagram. They responded in less than 24 hours and shipped me out a replacement hold free of charge. Amazingly respectful customer service.

I ordered two of the blocks knowing they were on back order and probably wouldn’t arrive until into the New Year. However, they arrived yesterday so that was a bonus. I could track their progress and even Royal Mail did their bit quickly.

The blocks are really good quality. I can’t even hold the thing but my partner is addicted already. He can’t put it down and is enjoying customising it and following the cards.

There was a slight issue with my order so I contacted the company through their website. I’ve had a lovely email and everything is being resolved. Great customer service. I can’t fault them.

This isn’t a cheap product but the quality and service are excellent and worth every penny. Buy the real thing. Just beware, they are very addictive :)

Excellent product, great value for money and a responsive and supportive sales team

It’s great fun and surprisingly good for the fingers! Really well made. It’s going to go on the next trip to Norway for a spot of competition in the evenings!

Great customer service! Ordered late November for a Christma gift. Got an email that they were backlogged and if needed by a certain date to let them know. I needed it no later than 12/19 because it was for my daughter and son-in-law, and they were leaving for a trip on 12/20. Received the package 12/18. The boulder block is high quality and has some weight to it.

Great company, products excellent, worth the money.
Any issues were quickly resolved, excellent communication very quick.
They had to rush an order through as it didn’t all come originally but then very quick and kept me informed.
Brilliant customer service, very pleased.
Recommend them, good quality and service. Felt very valued as a customer.
Other companies could learn a lot from these guys!

Placed the order, received it from China in 3 weeks. Was kept up to date on the order status, all emails were answered within 24 hours. Received everything as promised. Just don’t know what the screw in eye lit hook is for? Cleaning? hanging the block so ot swings/moves while being used?

Excellent service and products.
Was quick to rectify a problem with the order when one of the items didn't arrive.
Ryan and Luke kept me informed throughout.
Very happy with the service.

Friendly. Responsive. Kind. Looking forward to receiving my climbers block.

A great gift for my rock climbing niece! Fantastic communication and customer service as well.

I was so surprised that I had a personal email from Luke to let me know that my order was received & they were getting it all put together. Then Luke emailed to let me know it was on its way, then to check I had received my package. Along with seeing if I had any questions about the best way to get started & some friendly suggestions to get started. How great to have a business that is about customer care. Thanks for that, glad I can support such a great company.

Amazing communication and customer service. Very personable!

Very friendly team of confidence. It is a shame that their products and site were hacked by the poorest copies imaginable.
The original block is great fun, well manufactured and the challenge cards…. really challenging!
OP (France)