Clomaná Beauty Reviews 

Been waiting weeks for delivery or dispatch. Nothing has happened. Unbelievable honestly for the amount I spent on this order to have received nothing weeks later. Customer service is shocking and don’t respond for days & when they have they are vague and unhelpful. Since their message stating about it being sent out, another week has gone by. As another review stated it’s like falling into a black hole. Extremely disappointed, clearly social media and engagement in selling is more important than fulfilling orders. I will not be purchasing again.

What can I say but....AMAZING.
I wanted to invest in my sleep and upgrade my pj's. I'd heard the name clomaná from a number of people. I spent time reading reviews, because let's face it when you reach 40 a good night's sleep becomes harder to achieve (especially with 2 young children). I ordered the CMFRT petite luxury soft pyjama set - Harriet in Large (5"4 size 14). They arrived quickly, packaged perfectly, and with excitement for a CMFRT nights sleep. I tried them on and wow they did not come off. These pj's are the best, most comfiest, softest pj's I've ever worn or slept in. I was able to move, didn't get to hot, and had a CMFRT nights sleep. These are truly amazing, worth the investment, and will definitely be ordering again and again.

Whilst I love their blenders , I won’t be ordering again as there are others as good on the market.

Their delivery is pitiful in this day and age and their customer services next to useless

Order placed weeks ago and it's like it's fallen into a big black hole
I've emailed customer services twice and also left a voicemail asking for an update. To date , I have not received either a response or the order

Love the products. Customer service is none existent though, so I won't be purchasing anymore from here

Disappointed in the customer service and quality.
I bought a set last November for £70, barely worn and I contacted them to say the quality was poor and the fabric had ripped. I understand I was out of the 14day window but for £70 pyjamas the quality is not good enough!! Won’t be buying from Clomana again.

I decided to treat myself to a gorgeous Wren dressing gown. However when it arrived, the Medium absolutely swamped me. I contacted Clomana to organise a return (as per the returns process you have 14 days to return an item but the only way you can get the ball rolling is to contact them via email first) but I heard nothing. So I contacted them again, and again heard nothing.

I looked on their latest posts on tiktok and saw that stock is so hit and miss; countless requests for when size Small is back in stock, so I ended up deciding it's not the end of the world if a dressing gown is too big and decided to just keep the item.

But, Chloe...come on. You need to sort out your customer service!!

Honestly I won’t buy any other pjs now these a the best! The quality is unreal! And the soft skin cream has completely changed my skin for the better!

Great customer service from Ellie! Absolutely stunning robe, incredible quality and have even ordered another one!

Terrible correspondence and worse customer service.
Won't go into all the boring details but it's obvious they are unaware of the Consumer Rights Act 2015. I read a review on here about them making a video on the back of a complaint which is harassment and making public your details which is a GDPR breach and lying in their video which is defamation. Another customer complained about button holes on pyjamas but was told they were fine. This is a violation of your rights, especially if the goods are under 6 months old.. You have the right to refund, replace or repair and that choice belongs to the customer and not the retailer. I thought their emails came across as unintelligent so I thought I'd check trust pilot... I am not surprised by their low score. This company does not have a clue.... Buyer Beware

I was completely skeptical about buying the cream, as products just never work for me. Seeing Chloe’s journey and how she struggles with eczema, I thought that maybe just maybe this would work. Sadly it hasn’t, it’s just made my skin worse than it already was. The saddest part is I get married in 3 weeks and now I’m having to use steroid creams to get rid of the burning this has caused me. I didn’t know I wasn’t able to return, I attempted to return the item but today I received a message that I can’t get a refund on a product that’s ruined my skin. If you’re that person that just can’t use anything new because your skin gets worse, don’t risk it purchasing this item.

I genuinely thought Chloe and her team would refund me after seeing the video I sent them and especially after she made a whole hoo ha about a bad review she previously got, but no the product was sent back to me and I just threw £48 in the bin.

Great customer service, I unfortunately had to return some clothing items and found Ellie very helpful.
Not only was my returned items acknowledged promptly I also had my refund within one hour of the returns arriving.
Thank you Ellie and the Clomana beauty team 😊

An amazing company

I left a review on the Sephora website about her soft skin cream because I genuinely did not get on with the cream, unfortunately I have really bad eczema and dry skin
and it just didn’t work for me and I felt disappointed. She then made a video on my whole review saying I was a troll and it was a competitor and all her followers bashed me in the comments and blindly agreed - with no evidence as to who even left the review. Left me feeling really upset with a bitter taste in my mouth about her business because I have been a repeat buyer of the marshmallow sponge (which I absolutely loved I should add) but I won’t be buying from clomana again as the business was totally unprofessional about a review.

I’m disappointed in the lack of consistency and help. My orders have been cancelled multiple times due to a poor stock system/ management. Returning something due to sizing issue ( factory issue) asking for an exchange to be told there no stock to then find the size you wanted has been added to the web and TikTok the next day. Another example 2 orders cancelled on TikTok … 1 order was giving to someone who ordered on the live and the other one too coz it was a mystery. Ridiculous there’s no consistency or loyalty to good costumers. Sad I have to do this but here we are!

Poor quality

Poor customer service, received a faulty pair of pjs which are two inches shorter and not been made correctly won’t give refund just told to make do

I ordered the waffle robe at Christmas as a treat and the fabric was stiff and uncomfortable. The pyjamas were a beautiful colour i ordered Connie. Spending more than £80 i expected to have at least a couple of years use from the garments.
Well we are now in May and I've had to bin the waffle robe. After no more than 5 washes the fabric looks awful. The front pocket of the pyjamas have stitches coming away.
For a "luxury" brand it sure has a fast fashion feel

I’ve used this product to clean around 15 makeup brushes twice and it’s almost all gone after 2 uses. It cleans all my brushes amazingly apart from my foundation brush. But for £22 you can probably only use it around 3 times.

I have been a customer of Clomana/Cmfrt since October 2024 and in that time purchased 4 pairs of long pjs, 1 short pair, 2 soft button sets, 4 waffle robes and numerous sponges and mystery sets. I probably have spent in excess of £500. I have always been happy with the quality and service received.

However, a pair of Connie pjs I pre-ordered in November 2024 and received in December 2024 (so have only owned for 10 weeks) and due to the number of pairs of pjs I own, have only worn 4 times max, have started to show signs of fraying and the fabric pulling on one side of the trousers.

I contacted Clomana Help who said as it is outwith their 14 day returns policy and they are unable to help and as the product was received not faulty then my issue is down to wear and tear.

Personally if paying £50 for pyjamas and having only owned for 10 weeks and worn 4 times I would not expect a company who lists itself as 'premium' or 'luxury' to sell products that lose their appearance so quickly. I also pointed out this has not happened to any other pairs I have bought but this didn't seem to make an impact or be considered that the fabric used in the connie set could be defective.

I did raise a dispute with PayPal too but they sided with the seller as it is outwith 30 days. To me seems unfair as it is not reasonable to assume the product is going to be stress tested to the max in that 30 day period.

Based on my experience today I will not purchase anything else from Clomana as I do not rate their customer service and I would advise others to weigh up if the cost of the pyjamas are worth it if there turns out to be an issue with them. Bearing in mind since I purchased the price has increased from £49.99 to £54.99.

I would have considered myself a good customer but it doesn't seem to hold much value to the company if you then have an issue and they have your money.