Google Reviews 36

worst service. they will charge you with several thousand bucs for running services you never used and will use.

Google Cloud is currently employing highly deceptive front-end architecture designed to trap new users into unsubsidized API debt. The platform advertises a flat '$300 Free Trial Credit' with zero front-facing warnings or asterisks indicating that this credit is explicitly walled off from the Gemini Developer API (AI Studio).

Users are actively encouraged to begin testing models under the false premise that the $300 credit is absorbing the compute cost. The UI completely fails to display a real-time burn rate against the user's actual card until hard debt has already been accrued. When the system predictably flags the account, it leverages a broken payment verification loop, demanding manual deposits (under the guise of 'activation') that are immediately consumed by the hidden debt rather than unlocking the promised trial funds.

This is not a technical glitch; it is a calculated dark pattern. It operates as a bait-and-switch scheme, functionally extracting unauthorized capital by intentionally misguiding users on credit applicability. I am officially disputing these charges as deceptive billing practices. Proceed with extreme caution and audit your billing ledgers daily; the advertised trial is a structural trap."

Thus is the most rubbish storage ever you cannot access Photos and Videos that have backed up to the Cloud total waste of hours trying to access items. Check online and see the massive amout of complaints about this Cloud.

Unter allen Anbietern die schlechteste Erfahrung mit Google gemacht.

Ich spare mir die Details. Der Service von Google ist einfach Katastrophal. Habe noch nie so schlechte Erfahrungen mit einem Hoster gemacht

- unübersichtlich
- versteckte Kosten
- schlechter oder kein Support
- komplizierte Handhabung
- 10xx Verlinkungen

+ stabile Server

Nach AWS dachte ich schlimmer gehts nichtmehr ... dann kam Google Cloud Service.

Terrible google cloud support. We got caught in a loop for 3 weeks trying to avoid the Gemini Loop, and get to a human sales rep. When found one, they couldnt help us at all, even though we've been loyal and paying customers for +4 years.

I would-be like to give 0 stars if possible
iPad 1,99€ monthly on the 14th
Nie i recieven an e-mail from cloud that all my photos and videos Will be deleted uf i dont pay 1,99€ today
😡🤬🤯 todas is the 11th

They hype up "free credits" from promotions like Gemini Code Assists or startup programs, but these don't actually prevent charges—sudden debits hit without warning or clear breakdowns. Countless users report the same nightmare: credits ignored, bills piling up silently until it's too late.
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Billing reports are a black hole—no granular SKU details, no real-time alerts, and credits vanish without trace, forcing payments first and explanations never. Support ghosts you, no easy budget caps exist, and even tiny usage spirals into unexpected fees.
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Stay away from Google Cloud if you value your wallet—it's a ruthless money pit disguised as developer-friendly. Switch to competitors with honest limits before they burn you too.

I built a small Gemini app thinking it was free to experiment with and that I was using credits. I didn’t deploy anything “to the cloud” (as far as I understood), but I used an API and ended up being charged about £240 over a few days. The pricing/credit situation wasn’t clear to a beginner, and it’s very easy to rack up costs quickly without realising. Support wasn’t able to help much after the fact.
If you’re new, be extremely careful with billing and quotas before testing, or consider an alternative tool with clearer cost controls.

Tengo un problema y no lo puedo resolver, no tengo suscripción con Google y me cobran, sigo todos los pasos de su IA y no resuelve. Llamo a los 0800 y no funcionan. Pesimo esto de creerse omnipoderosos y meterle la mano a la gente en el bolsillo. Estafadores.

absolutely not worth what I paid for!

Terrible charged me 24$ when I didnt even use anything of value what happened to the customer is always right?? I feel like there charging me because they made the service free because theyre charging on things that only visited and tracking my activity to know when there is money. SO they can only get the money for themselfs.

I LOST ALL MY IMPORTANT FOTOS of my 1 year old son. I bought the new Google Pixel 8 pro mobilephone, and 1,5 year later the screen suddenly went black. Then I took the SIM card in my boyfriends phone and login to my Google account and took a back-up twice in the Google One cloud, two days later I send the phone to repair, and around 5-6 days later suddenly all my photos from 2025 went missing, and also the Google fotos from my boyfriends phone got mixed to my phone. I have talk with the so called Google support over 14 days, the response is awefull, they keep mixing my story wrong and blame it on me. Im so mad! I cant get a proper explanation on what happened to my photos, and why my boyfriends photos got on my Google fotos account? ALL my videos and photos of my first son is gone. I will not recommend their products, phone, cloud store, Google fotos and their services.

Una plataforma inentendible, no hay forma de ver nada todo son enlaces de propaganda, nada funciona, ni recaptcha ni nada, una pérdida de tiempo absoluta, nada está bien explicado, una forma de trabajar incomprensible, no sabes donde estas, no ves lo que tienes, lo que haces, etc.

⭐ (1 star)
"Accidentally incurred €327 in API costs despite having €264 in free startup credits that weren't used.

Support is intentionally hidden and unreachable - clearly designed to prevent refund requests.

Project ID: learned-acolyte-461013-g9

WARNING: Extremely non-transparent pricing structure. Google makes it easy to spend money but impossible to get help when things go wrong.

Free credits should have covered these costs automatically. This feels like a deliberate trap for new users."

Cloud deserve a big ZERO
HOW DO YOU STOP THESE SCAMMER EMAILING YOU DAILEY ... I HAVE APPOINTMENT WITH A SOLICITOR TO GET LEGAL ACTION WITH COMPENSATION AS THESE DONT SAME TO GET THE POINT AND STOP

The inhability to stablish hard limits for expenses in pay-as-you-go services is predatory. I understand that is targeted to avoid service interruptions, but there must be a hard limit option to stablish some cuantity avobe wich a business cannot continue operating.

Billing Alerts are great for BAU expenses, to have awareness about them, but a hard limit should be available to manage exceptional situations. It grants peace of mind, and I think this is a very extended pain point of google cloud users, that seems to be unattended to take advantage of users mistakes.

Clearly damages brand reputation in adition to drive many users out of the google cloud platform.

I would say this optional hard limits should be stablished by project and service used, but at least a global limit is basic. The "solution" provided by the documentation of creating your own custom function is a joke, as pushes to the user the responsability of the correct configuration of that limit. This should be a contract-level guarantee.

My Google Cloud does not work anymore because Google has disabled my billing. I have changed Credit Cards so have attempted to remove the old card and enter the new one. Instead Google tries to force you to validate your cancelled card, but as this is not possible, they have disabled my account. Trying to get support is impossible, you get sent in endless loops that keeps taking you back to force you to verify a card that no longer exists. They do not allow you to submit a Billing Support ticket until you first verify the non existent card. Whoever developed this platform has no common sense.

ABSOLUTELY THE WORST CLOUD PROVIDER OF ALL OF THEM OUT THERE. ABYSMAL STEPS TO JUST GET A SINGLE API KEY THAT WORKS WITH A SINGLE PRODUCT ON GOOGLE CLOUD.

YOU CANNOT ASK THE END USER TO GO THROUGH 10 PAGES AND 20 CLICKS TO GET A SINGLE API KEY FOR THE SIMPLEST SERVICE LIKE TRANSLATIONS. YOU WILL BE OBSOLETE.

I have been charged 20 pound while i have around 200 pound credit. They hidden their customers service like cowards . I couldnt even reach a human to talk too or email after half hour absolutely ridiculous. Am i supposed to wast 2 hour to get 20 pound back from company that rich you know what i am just giving you 1 star left and right every where instead that is more productive than wasting 2 hour trying to reach you or talk to your idiot chat bot

Absolutely useless, wouldn't enable me to start a project, after adding billing info about 10 times, they then closed my account. What an absolute joke.