Cloud 9 Vets Limited Reviews 

I called cloud 9 vets as one of our dogs, 16 year old Rizzo was coming to the end of her life, I spoke with Ellie first and she reassured me regarding euthanasia and i explained that I would need to speak with the kids who are grown up now but 16 years ago they were young, the next day I called and spoke with Debbie who also was so much help and through loads of me wanting, Debbie delivered and arranged a visit that evening, even with the same day cost and out of hours it was the best decision, Debbie arranged a vet called Sally and said she would be great, that was an understatement, Sally was unbelievably caring and empathetic, there could not have been a better vet to put Rizzo to rest, then the crematorium man arrived who was just as nice, even though Rizzo is greatly missed these lovely and caring people made it a lot easier, I arrived home from work today and there was a card from Cloud 9 vets signed also by Sally with condolences for Rizzo, I can't thank you all enough

I highly recommend cloud 9 . From the first phone call to the last they were so considerate , sympathetic and really cared . We decided to send Daisy our bichon fries to heaven when she was diagnosed with stage 4 chronic kidney failure and had stopped eating and drinking . Julieta the vet who came to us was we believe to be an angel she was so kind , gentle and genuine. She allowed me to hold Daisy through out and protected us from seeing anything that would be to upsetting. She made the whole passing so beautiful, peaceful and dignified for us and our dog. We can’t thank her enough for making Daisy last moments with us so calm and peaceful.
When I called cloud 9 to ask about daisy’s ashes the lady on the phone knew exactly who I was talking about and shared her own experience with the passing of her bichon fries. I highly recommend them and will always be grateful for their kindness.

This service was exceptional, they were so kind and compassionate from the moment they answered the call, so professional and supportive.
The vet Alexander was so professional and accommodating to what we wanted for our Betty.
He was kind caring and the best man for this kind of job, he explained everything and spoke to my girl so beautifully as he worked on making her comfortable for her passing
I can’t thank you all enough

excellent, speedy service from Cloud 9. dealt with sensitivity and care. arranged that vet Charys visited us at our home. we discussed the issues eg failing health, which reinforced our conclusion that the time had come for Kia to be supported across the Bifrost rainbow bridge. which was effected quietly, peacefully, with dignity. after which, Charys took her away for cremation, thus sparing us further distress.
RIP Kia.
many thanks to Cloud 9 staff, Kate & Jennifer, especially to vet Charys.

Cloud 9 responded and had a home visit for me the next day. The vet sent called Nacho was extremely professional and empathetic and made sure my boy had a peaceful send day off at home. I would fully recommend to those that want their loved little ones to be able to pass in their safe space as opposed to being stressed out at the vets in their last moments. Thankyou

I am writing to just let you know how much I appreciated your caring and professional service, from when I first made contact with you.

I am so glad I that Brough did not need to be stressed going to a vets. Jose was very compassionate and professional.

Thank you

Jane

We couldn't recommend Cloud 9 highly enough. From the first phone call, we were treated with efficient kindness and respect. Our vet Sam treated our 15 year old labrador with the utmost dignity and kindness, supported us through every step, explained everything clearly and through his skillful approach, made a very sad experience into something quite special and fitting for an elderly dog who had lived a full and happy life. After her favourite snack, she was able to drift away calmly and peacefully in her own bed, surrounded by us all, and we know that we have made the right decision for her. If you are at the stage of looking up this service, you probably know that the time is drawing near but it will never be easy. Cloud 9's wonderful approach will reassure you that you are doing what's best for your loved one.

Sadly we had to make the decision to have our gorgeous 14 year old Labrador put to sleep on Sunday morning. I rang Cloud Nine Vets as soon as they were open and we had Henry arrive with us by 5pm. The service we received for Miller and for ourselves was brilliant and just what was needed at such a sad time. Henry is a kind and empathic vet and was so gentle with Miller. The whole process was so heart-breaking but we all felt really comfortable having Henry in our home. Cloud Nine Vets had arranged for someone from the crematorium to collect Miller at 6 and they also did an amazing job. We would highly recommend Cloud Nine Vets, the staff on the other end of the phone were caring and kind and kept us informed at all times as to what time Henry would be arriving etc. Thank you to them for making such a sad experience into one that showed respect and kindness to our lovely furry friend.

Excellent, very compassionate and efficient service. I am very grateful to Jose, the vet who helped my cat and I at an extremely painful time

I booked for my beautiful Blue my dog i have had as a rescue for 2 years.

Unfortunately the vet for my area was on holiday on the 11th, BUT suddenly i got a phone call, he had decided to come and visit us, and send my lovely boy to rainbow bridge.

He came at 11 am, and was so kind, so thoughtful, he knew i was in a mess and the 2 people with me, but he made sure we knew exactly what he would be doing, how and when.

Blue my dog wasnt scared at all, he seemed to know what was happening, and the vet made him feel safe.

Blue left me quiet and calmly i cant thank David enough who came out of his way to make the dogs passing stressless including myself.

I can highly recommend this wonderful company who make it so much easier for us to let our pets go with no fear.

The receptionist are always so lovely and calm too and make you feel your doing the best for your animals, and they will be safe.

THANK YOU FROM THE BOTTOM OF MY HEART FOR MAKING BLUES LEAVING TO RAINBOW BRIDGE a much easier experience for both of us. xx

Cloud 9 Vets gave our Aggy the most peaceful and dignified ending we could have hoped for.
Debbie was so kind and supportive in organising everything, and Maisie the vet was wonderful. She took great care of Agatha and supported us through a very difficult time. We're truly grateful.
Thank you Cloud 9 Vets.

Wonderful caring compassionate service from the first enquiry and having to say goodbye to your beloved dog
Thank you for making such a hard time and decision a little easier

This is really hard our world has gone but thank you to Andreas and Neil for coming when we needed a vet to our home and making our Henry's end peaceful. I appreciate all the help in such a difficult time and helping us through it but making it so less stressful for Henry

David the vet was compassion personified. Over the years we have had several cats put to sleep by our local vets, a very traumatic experience for pet and owner.
We didn't want this for our daughters cat that we inherited from her when she passed away six years ago.
David's calm approach to Edie May put a very timid cat at her ease, she never flinched once from his administrations. She went to sleep with no unnecessary pain or stress. Thank you David for your exceptional care and attention to her needs.

Deciding that euthanasia was right for our cat was a very difficult decision, but Cloud 9 Vets were incredibly professional and compassionate at every step. Talking to them via phone to get information and a quote was clear and staff were always very kind and helpful. The vet, Wing, was so kind and empathetic. She explained everything so clearly and went at our pace. We are so grateful to Wing and the team at Cloud 9 for their compassion at such a difficult time.

I would very much recommend home euthanasia for a pet at the end of their life. The vet arrived on time, as did Francis from Phoenix Cremations. Our beloved Olivia's ashes were returned to us within 2 days. I would highly recommend Cloud 9 Vets.

The vet , Susie came to euthanize our beloved Lab as he was very ill , she was lovely, she spoke to him all the time and was so gentle , she asked us constantly if we were ok as all the family were in bits , it made his passing so much easier. The lady from the crematorium was also fantastic , so caring , made our dog look like he was asleep when she took him to her car.

On a very sad day when we lost our beloved Staffy Jasper just short of his 18 th birthday it was a comfort to have such a caring service from Cloud 9. From the moment my call was answered by reception to the final moments. Kostas arrived exactly on time and gave us as much time as we needed for last goodbyes. Jasper went into a quiet sleep. No more pain. Thank you all for your support and the kind card you sent later.

We recently had to say goodbye to our cat beautiful boy Louie due to cancer, and although it was one of the hardest things we’ve ever had to do, Josie at Cloud 9 Vets was absolutely amazing throughout the whole process.

She was so gentle, compassionate, and patient with Louie, and she explained every step clearly which really helped put us at ease during such an emotional time. She made both us and Louie feel comfortable and supported, and I truly believe he passed peacefully because of the care she gave him.

Thank you, Josie, for treating our boy with such kindness and dignity in his final moments. We will never forget it.

RIP our beautiful Louie ♥️🐾

Very compassionate, experienced, and dedicated service. David, our vet, arrived on time, explained everything clearly, and treated Frankie with kindness and dignity throughout. We would definitely recommend the service and are extremely grateful for the support we received during such a distressing time.”

Our lovely elderly dog had developed lymphoma about 6 weeks ago and had deteriorated over the past few days. When it became apparent that she was not going to get better, our vet recommended Cloud 9 for home euthanasia.
This was carried out by the loveliest vet from Cloud 9, Wing Ka Yuen, who was so calming, gentle and empathetic and who took her time explaining the process. She was the perfect end-of-life Doula and her professionalism and expertise gave our beautiful and much-loved pet a dignified, peaceful and gentle death, and us humans a sense that everything that was possible to ease her passing, had been carried out perfectly.
Would highly recommend Cloud 9 Vets as a result of this exceptional service.