Cloud 9 Vets Limited Reviews 

I was anxious, scared and dreading the the day I opted to put Zidane my cat to sleep. Susie the vet arrived and I was immediately put at ease with her professionalism, she explained what was going to happen. I cannot fault the experience, of course it was incredibly sad but at the same time beautiful as I held my cat throughout. Susie was amazing and clearly cared, I was not rushed and she was so kind and compassionate. I would 100% recommend Cloud 9. Thank You, Zidane at nearly 20 years old left this world stress free and that's all I could have wanted for him.

Willow was our 18 year old jack russel who was suffering from acute arthritis and was very near to end of life. She was suffering in a few ways and when it became apparent that it was time to make the difficult decision to help her leave we looked for a home visit. Having contacting one or two others we were not impressed until we contacted cloud 9. Such lovely people on the phone who were sympathetic to Willow and our needs. They arranged everything. Sam ,the vet who came was such a gentle caring person who was totally aware of our needs. He helped Willow pass so peacefully. I can't thank these people enough. If you are trying to make the same decision we had to make then dont hesitate to give cloud 9 a call.

They couldn’t have made the service easier. All the people I spoke to at Cloud9 on the phone were amazing, really compassionate and had really great communication when getting the appointment booked. They were very patient and answered all our questions, and were really helpful and understanding when we needed to move the appointment forward due to the rapid decline of our cat.

The vet Ane was also lovely and was very kind and sensitive, I was reassured we were in good hands. I would recommend this service to anyone who has to go through putting their pet to sleep, we are incredibly grateful for everyone who was involved.

We unfortunately had to make the incredibly hard decision to say goodbye to our very loved Labrador, Rolo. We had enquired at our local vets as to whether they would do a home visit as she didn't like going to the vets and we wanted her to be in her own surroundings.

The person who took my husband's call was professional and empathetic. She explained the process along with the costs and what we could expect. She managed to arrange it for the same day so that Rolo did not have to suffer any longer.

Sophie, the vet who came to our house was amazing. She was compassionate and caring. She allowed everything to be on our time schedule and gave us some much needed time to say goodbye.

The man who came to take Rolo to the crematorium was also lovely.

Cloud 9 definitely made this horrible situation so much nicer for us and Rolo and allowed us to say goodbye to her in a way that she deserved. She is very much missed by our whole family, she truly was the best dog 💕

I just wanted to say thank you for your help with our dog Murphy who was put to sleep yesterday but especially Nacho.

My family and I were just completely amazed at his kindness and help during the hour he was with us. For what was such a traumatic time (that all of us animal owners have to go through sadly) Nacho was incredible and he made an awful situation slightly easier to bear so would you please pass on our gratitude for his time yesterday.

I would 100% recommend your services.

I can finally write, still through some residual tears, to thank everyone at Cloud Nine and vet Sonia in particular for their wonderfully kind and compassionate support during one of the hardest times of my life. This review is also for those who are about to go through what I and my beloved and hugely missed Lottie went through. My heart goes out to you, it really does. I cried so much whilst making the decision, making the booking and waiting for the appointment. I searched deep into my conscience and wavered between wanting to know for sure that what I was doing was best for Lottie and what she was trying to tell me in her wordless, utterly loyal way. Sonia helped. She helped me to release the bond of love that builds up between an owner and their little canine companion of many years in a really gentle and for Lottie, completely painless way. Sonia was quiet and empathetic, reassuring and emotionally present to the point of crying with me as we jointly said farewell to my best friend. Rest in Peace Lottie. To all those of you going through this, the ragged, raw grief does go away but gentle tears will still fall from time to time to heal you and honour the passing of your loved one, just as mine are tumbling down now.

I made the very difficult decision to call a number of home vet practices to see what availability there was for a home visit to our very beloved cat Ted in the next 24 hours. By far and away, the best experience I received was from Cloud 9. The phone was answered almost straight away, and I received an amazingly compassionate and helpful response from Jennifer. And despite not having a vet imminently available in my local area, she managed to contact vet David who offered to come out of his area, within 24 hours, to come and help us in our moments of distress. As it turned out, this was not necessary as our local vets were able to make the home visit after all.

I contacted Cloud 9 because of the wonderful reviews on Trustpilot and I can honestly say this was fully backed up by my experience.

I can't tell you how grateful I am that we were able to say goodbye to our beloved Tigger at home. David was lovely, taking time to explain things to us and making the whole experience feel as kind and unrushed as it could be.

Couldn’t recommend cloud 9 enough. David made the hardest day that little bit easier by being so kind and comforting. Even down to their aftercare, everything has felt so personal and they have made us all feel that they really care and sympathise for us as a family

Cloud 9 explained the itinery,and the vet(Richard) was excellent.It made a sad occasion easier to bear.
Charlie our staffy went peacefully.

Thank you Cloud 9 for your wonderful service and support. The vet and crematorium staff were so kind and considerate. From first telephone call to my Sophie’s ashes being delivered home. Thank you again, Pam Peers

7 years ago I took my 13 year old dog suffering with cancer to the vets for the last time. Although I had her in my arms, cuddling her, and talking to her, I could see the fear in her eyes. When I got home, my other dogs were looking for her. They sat at the gate for several weeks, waiting for her to come home. I couldn't explain to them what had happened to her.
During Carlo's last few days I was determined history would not repeat itself and I was hoping he would pass in his sleep but that morning he couldn't get up even with my help, and I knew I had a decision to make. I phoned a company that had been recommended to me, they told me they couldn't help as I was not in their area and to try Cloud 9Vets. Wow! What a difference! Danielle answered the phone, she was kind, sympathetic and so patient while I tried to speak through my tears. She also said, I did not live in an area they covered, but she would phone around to see if any of the vets would come out to me. She phoned back about an hour later to say that Filipe could come out to me but it would be about 6.30pm. She then, without having to, phoned around to find a pet company in my area that would take Carlo to be cremated. She really went beyond her call of duty for me. Filipe phoned about 10 past 6 to say he was stuck in traffic but should be with me before 7pm. He arrived about 6.50 with his quiet voice and calm demeanor, and showed Carlo nothing but kindness and dignity. He gave him a small injection which took about 10 minutes to work and then Carlo fell asleep looking at me as normal while I was stroking him. Filipe made sure Carlo was fast asleep before he inserted the cannula. In total Filipe was here just over half an hour. Nothing felt rushed, it was so peaceful. After Filipe left, I let my other dogs out of the kitchen and they went to Carlo. They said Goodbye to their best friend, big brother and the one who helped them to settle in after they had left the rescue center. They are still grieving for him, but each day they are getting better. Thanks to Cloud9 Vets they know what happened, he didn't just go out one day and disappear, and I know my beautiful boy had a dignified death, he wasn't afraid, he was at home where he belonged and so loved.

I'm forever grateful to Cloud 9 and vet Charis for helping me to deliver to my cat a peaceful transition at home, in his familiar environment, in his favourite spot and with me next to him. My cat was suffering from cancer and when he suddenly started to be in an unbearable pain, I needed to help him as soon as possible, and it took only one and a half hour after my first call to Cloud 9 till the vet arrived. Charis was perfect and now I can't imagine anyone else instead in this situation. She went above and beyond to make me and my cat as comfortable as it was possible given the terrible circumstances. I can't thank Cloud 9 and Charis enough for being for me throughout the whole process, from my first call, through euthanasia and arranging cremation, till help with the insurance claim.

I want to offer my heartfelt gratitude to Cloud 9 and especially Rachel, for helping our 14 year old Labrador Dougie take his next journey over the rainbow bridge. Rachel was so calm and explained everything that would happen, from start, until Our sweet boy took his last breath. We didn't want to say goodbye but because we had to, we wouldn't have wanted it to happen any other way. The peace I experienced yesterday, for Dougie and his family was exactly as it should have been and remained that way for the rest of the day. Thank you for giving Dougie these precious last moments with us all x

From initial phonecall until my darling 16 year old dog - Diddy - fell asleep I felt we were in safe hands, I can not imagine how we would have coped without Cloud9 Vets - Northampton.
Diddy's final moments were beautiful and I can not imagine a more peaceful ending to her long life.

On the 11th October 2025 our dear staff Roxy ♥️ was put to sleep by Rores such a caring & professional vet..the care & love Roxy got that afternoon was done with such dignity thankyou Cloud 9 vets.

On the 01-10-25 we had our beautiful bichon Daisy put to sleep . We arranged this heartbreaking goodbye with cloud 9.
Filipe the vet came at the arranged time and immediately made us feel assured and calm .
Our last precious moments with our little girl were not rushed and we were able to say our goodbyes lovingly in our own home .
We thank cloud 9 for their kindness and Filipe for his gentle compassion .
We highly recommend cloud 9 .
Thank you all so much .

Yesterday Susie came to our home at 2.30 to put our German Shepherd, Rusty to sleep.

I wanted to drop a note to say how amazing she was. She took so much time and care with both us & Rusty and carefully explained everything clearly and with empathy. She made a difficult and upsetting situation the best it could have been.

Francis from Phoneix who took him away was also very nice, again, caring & empathetic.

Please pass on our gratitude to them both.

Amazing company from start to finish. The personal aspect really helps with the difficulty you and your pet are going through. From the vet to the cremation made it as respectful and peaceful as possible.

Kind and compassionate call handler. Appointment booked with Jack my chosen vet
Lovely man. No rushing. Explained everything. Look after us all and considered the feelings of my other pets. Definitely recommend