Terrible customer service. I placed my order expecting the quick shipping advertised on the website, and my credit card was charged. Instead, my order was placed on hold for five days without an... Toon meer
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My sofa bed arrived damaged. I messaged customer service and they asked for pictures and whatever else. I couldn't replyou back ASAP in august due being busy with putting my kids in school or lettin... Toon meer
Absolute trash customer service. No response whatsoever to phone-calls, voicemails, emails, social media contact, etc. For weeks. Clearly a bunch of scam-artists who managed to scrounge en... Toon meer
As in many other reviews, Lillian is the 5-star general. She never loses her calm reassuring manner, even in the face of jaded, snarky consumers like me. She is a refreshing wake up call that there is... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Coddle designs modern furniture that looks, feels, and fits wonderfully. We care about designing products with great attention to detail for every individual.
Contactgegevens
6955 Mowry Ave, 94560, Newark, Verenigde Staten
- 1-866-294-6630
- hello@coddleme.com
- coddleme.com
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The ultimate in good customer service
I was treated with respect by all of the people along the route to my getting the sofa that I wanted. Everyone was cheerful and helpful, and I am very pleased
Great addition to my family room
Great addition to my family room. Solid and comfortable.
Well pleased with this purchase.
My couch was delivered with in 2 weeks. To my living room. Packaging exceeded expectations. Product was in excellent condition. Went together easily even for one person. Will recommend highly.
Coolest sofa bed!!
Just like it’s advertised! Timely delivery and super easy set up too :)
This has been the perfect couch/bed…
This has been the perfect couch/bed combo for my son. He said that it is extremely comfy : )
This was the best experience to buy…
This was the best experience to buy furniture online. Costumer service is the best. Fast communications and answers to my questions right away. ( about the size, about delivery time etc ) my delivery was supposed to be at 10am to 6pm. I asked them to make it early if possible ! They were here at 9am. They even communicated with me when they were on their way ! The sofa is absolutely beautiful and comfortable ! Thank you !
From start to finish this was an…
From start to finish this was an excellent experience. I contacted Coddle via live chat and received a correct, fast reply. I placed my order and received the couch within a week. The delivery people were very nice and efficient. The packing was top quality. A thick cardboard box within a thick shipping box. Inserting the 4 legs was easy. The plugs and USB ports are very useful. The couch is not just beautiful, it's very comfortable. It's a "Smart Couch" that also easily provides an extra bed. I love it and would buy again!
Awful Delivery Service, Coddle takes no ownership
The delivery experience was awful. I had paid extra for getting the couch delivered and "Assembled" I put that in quotation marks, as there is no assembly, just attaching the four legs. The delivery men that showed up to my new townhome that was just built, decided to take the couch out of the box and take it up to the top floor. I thought it was weird they were taking it out of the box and exposing the metal part that could easily damage drywall if it made contact, but I thought they were experts. I ended up having to assist the deleviry men in getting the couch up to my room. These were not experts, the couch damaged my drywall of a brand new home in multiple places. An awful feeling to a place you just moved. I reported to Coddle, they did practically nothing. Just told me that is on the delivery company, they will reach out with claims forms. I regret this experience and don't recommend this company to anyone.
I am thrilled with my new Coddle sofa
I am thrilled with my new Coddle sofa! It arrived on time and delivered right to my third floor condo. Getting lots of compliments on looks, comfort and functionality. Y'all rock Coddleme! Keep on developing your cool products
It's just perfect for my room
It's just perfect for my room. Great design.
very Nice
Great couch and very comfortable! Will be ordering more pieces in the future. Lilian from customer service was fantastic!
Best pillow I have ever owned!!
I purchased the entire set
I purchased the entire set, couch, chair and ottoman along with the white glove service. Could not be happier! I love the set, the couch has already been used by an overnight guest and they loved it! My white glove team was on time, so professional. They watched the videos online before delivery!
All went well
Very pleased!
Very pleased!! The delivery was perfect & with the white glove service - totally recommend !!
Good but not great for me
Well built, quality materials, looks great. Unfortunately being 6’5” 230lbs, the furniture is a bit soft and less supportive (primarily the seat cushions) which is a bummer. Adding denser foam would make this a 5 star product.
New and great product.
The furniture is beautiful, the service is excellent
The furniture is beautiful, literally larger than life and luxurious-looking. Comfort begins the second one relaxes into the soft firmness afforded by these pieces.
Staff were exceptionally courteous and friendly, professional and helpful. They went above and beyond what I have experienced with other online retailers. Lilian, one of the customer service reps, even called me on her day off to help me resolve a quirky situation.
I absolutely recommend the furniture and the company. I do not think you will be disappointed by either.
The product is quality the service not…
The product is quality the service not so much!
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