Coffydoor Reviews 

Update: Vian (customer service) reached out and it seems the order / issue will be resolved. Next week perhaps. If the coffee merits the 5th star, they will receive it. | | So far no good. Order placed 14th July, 2 days quiet (72 hours delivery promise..) so I ask. They then respond in 5 mins saying sorry, their stocks have run out and awaiting delivery (on the contrary what they claim, they have never alerted me) OK I say, fine, send when you get it (the promise was 1 day later, but no notification of tracking info, I ask again. They respond we are preparing, blabla. Then I get the tracking, which is dead for 2 days, then 20th July it is in "processing" from 7 am, and it is still. I ask on Tue evening, they respond (response is always super fast) that they "just" have confirmation from their acc.manager that DHL is experiencing issues. Ahem. Right after I asked, they got confirmation. When I.raise this, another explanation is given. So, now I'm waiting for the order and no, I am not happy. Not trusting and perhaps just going to withdraw from it altogether as reactive, rather than proactive comms is not something I am happy with.

Review edited after contact with the company. I want this brand to succeed as the product is actually very good. Hopefully the logistics issues are behind them now. Looking forward to trying the flavoured options coming soon

First of all, great presentation and explanation in something i havent thought. I have tried every pod out there only to accept my fate that i can only enjoy a fast easy one button experience with boring tasting coffee. I tried coffydoor from an insta ad , on a whim..and oh boy was i surprised! It wont replace expensive machines ofc, but it does taste alot better and frankly just as good for my taste. Not too bitter not too indifferent.

Coffydoor coffee is great, but even if it wasn’t I’d probably still buy it because their customer service is outstanding! I’m a bit useless with subscriptions and regular orders but nothing is a problem for this lovely company. Amanda really went the extra mile to sort me out. Prompt, friendly, genuine, customer-focussed attention plus delicious coffee = pure happiness! Thanks guys! Xx

Considering 361 reviews, reviewers overwhelmingly had a great experience with this company. I am nr. 362 and i`m not so enthusiastic about them. The coffie is maybe great, I don’t know, still didn’t get it, orderd the coffie 3 weeks ago. And they do`nt answer my 3 mails. This is the last time I’m ordering coffie from them—whether my order arrives or not. A shame, a real shame.

Update:
I had a long conversation with Jonathan, the founder of Coffydoor and i am convinced that, despite external problems, he is doing his utmost to solve the problems.
The issue is, you can only make a good impression once, and that is the first time.

De har jättegott kaffe och är hjälpsamma och är snabba att svara på mejl om man har frågor. Rekommenderas!
Carina

I was a bit unsure about trying this service, however it turned out to be a really good experience with high quality coffee and fast deliveries!

@@@@final update 1/8/26I received the parcel today. I believe this company are struggling with deliveries but 6 months apart on the only two orders I have made is very disappointing. On both occasions I have chased the orders which is annoying. If I were to order again I would contact them directly to check there should be no issues. Coffee is very nice.

@@@@@Another week on and I contacted the company as the tracking for the new parcel was still stuck. They have now sent a third parcel via a different carrier. It’s due Friday. I don’t doubt that this company really want to deliver their coffee and that I will get it, eventually. Watch this space!

######edit 21st July#####
After the tracking information still did not move I emailed again and have received a response this morning saying DHL are having issues and it should be sorted this week. I am now not sure what to believe about this company. They may be telling the truth about that or it may be the long diatribe left by their founder that is true or it might be something else. Who knows. What I do know is that when I ordered last winter it took weeks and weeks to arrive and the same issue is still present. I am sure I am not the only one who has had this problem. Looking at all these reviews, lots mention the delays.
#####edit 19th july####so, the package did not appear to be on its way and eventually I was offered a full refund and a second package was sent. The refund did not appear and the second package is stuck at the same point as the original one. I don’t care about the refund . I would just like my coffee. I have contacted the company about the second package and was told it was definitely on its way. In nearly one whole week that package has not moved.

#### update 8th July ### I have received a call from customer services to say the email saying my order was not on its way was an error and it’s on its way. Human error happens and hopefully it will be with me in a few days. I have added a star for customer service call.

I last ordered this coffee in January time. At that point they were having delivery problems which they blamed on the number of bank holidays in their country. After many emails and a huge amount of patience, the coffee arrived weeks and weeks and weeks late.
Although at the time I didn’t like the coffee, I consumed my purchase and by the end I had developed a taste for it. By June this year I was sufficiently over the fiasco of the first delivery and have ordered again. To my annoyance this is also turning into a debacle. I ordered and got a wall of silence. On contacting them I was told that one of the coffees was out of stock and so I said I would change my order slightly and was told my order was in the post. I then waited a few days and contacted them again. They said there have been an error but the order was definitely in the post. Quite a few days later I have just had an email out of the Blue to say my previous emails were incorrect and two of the three coffees are out of stock. What would I like to do?
I don’t know how they are managing to run a business at this point. I will update this review as I go but at the moment I’m just waiting on them to come back to me to be clear about how long the delay is likely to be so that I can choose whether to cancel my order or wait.
It’s rare that you find a legitimate company with this many problems with their delivery.

I had earlier problems with non delivery of a first order over some months . I was really angry but all finally solved and coffee arrived a few weeks ago.
Having sampled the various flavours I can say that coffee is really delicious. Various makes of coffee in U.K. do taste very good but no coffee smell.
However as I started to make Coffydor pod immediately a wonderful coffe aroma wafted up confirming the freshnes of the coffee .And then the great taste following.
So I definitely recommend Coffydor.
Deirdre Nicol

Excellent coffee. Great customer service. Value for money. After some initial problems delivering to the UK I'm glad I stuck with them as it's the best coffee I've tasted for a while.

I had placed an order for the spring bundle on the 10th of April. Before I could even complete my order, I had WhatsApp messages from Jonathan, the founder, and rigorous follow-up until I completed my order. No updates for days after that and when I followed up, radio silence! Eventually, customer service got in touch, 15 back and forth emails, the shipment was delayed by over 45 days. Sure they added 5 and 10% additional discounts, but what a waste of time and energy with this constant follow up!
I've finally tried all 4 varieties now. I do like the espresso and ristretto. The lungo, however, is not great!
I want to give them another chance and place another order but super apprehensive given my previous experience.

I can recommend the coffee from coffydoor. It is the best alternative to nespresso capsules, I have even tried, it might even be better than the original. Their shipping services are very slow, so for the time being don’t expect your order to arrive from day to day. The customer service is good when the actually reply. They tried to reach via WhatsApp but I do not use the app frequently, which might have delayed the process. Overall they are worth the wait, but I will give you the last star when your shipping takes a lot less than over a week 🫣

I ordered coffee from Coffydoor and it never showed up. No package, no tracking update, nothing. When I contacted their customer service to report the missing order, they basically called me a liar and refused to believe there was no coffee delivered. They kept insisting it must have been left at my door or that I was mistaken.
I provided all the details, photos of my empty porch, and even checked with neighbors – still zero help. They take zero responsibility and offered no refund, no replacement, and no support whatsoever. Their attitude was rude and dismissive, like I was trying to scam them instead of them failing to deliver a simple order.
This company has terrible service and even worse accountability. Save your money and do not buy from Coffydoor. There are plenty of other places that actually deliver what you pay for and stand behind their orders. Worst experience I’ve had with an online purchase.
Never again.

Great coffee - for me especially the Ristretto is a nice full-flavored coffee. Moving to their subscription based offering. Nice gifts when you first order. Go for it!

The coffee is lovely, so fresh tasting! I did a bundle, which I’ve put on subscription and providing the delivery is not delayed like last time (a month), I will be giving a 5star review next time!!

My husband bought coffee capsules, the coffee is really tasty and rich. We had some issues with the courier delaying the package and the company was really helpful. The stainless steel bottle for coffee is AMAZING! I've tryed so many companies all these years trying to find a bottle that keeps ice coffee for a few hours, none worked like this one. I'm making my coffee with 4 ice cubes at 7am and at 7pm there is still a small ice cube left in the bottle, with NO lid on!!! Amazing!!!

Made order on 18th April and received on 2nd June where it was advertised to be delivered in up to 5 days...and no communication from the shop, had to chase them by email few times.
Coffee itself is very poor quality, especially lungo.
Subscribed to them when making initial order but was unable to locate unsubscribe option in my account as per FAQ, decided to remove my card details and waiting now what happes next.

Edit:
Jonathan put a lot of effort to contact me directly and explain the whole situation that they are currently facing and the plans to address those issues.
I have changed the review based on a conversation with Jonathan and I'm willing to give the company another chance.

Like other reviewers, I had to wait quite a while for my order but was kept well informed & updated as to when my order would finally get through. When it was delivered, it did not disappoint. The coffee is delicious, the machine was straight on, & my son & I were testing the pods immediately! Great quality, lovely & strong…we have worked our way through several already! Highly recommend this lovely company…try them, you won’t be disappointed that’s for sure. Excellent

Ordered 5th May and still no delivery.
After 3 weeks received a mail telling it was delayed because the free gift was out of stock. I just want coffee, but this doesn't seem to be an option.
E-mailed customer services who didn't really read my message and just told me the same thing again, but they get a 2nd star for prompt response.

I was a little sceptical and didn’t want to get scammed (I was before) and had little faith but customer support was awesome in every step! The quality of the coffee was top notch and I’m a heavy drinker and extra picky about the flavour! You all should try this and don’t worry! Delivery was quick when restock was done! Bottom line I was afraid of getting scammed but I was wrong! Extra points goes to the customer support service which responded to me immediately with no waiting time and solved every question I had! Keep up the good work all of you!Again thank you!!!