Well the initial test was fine and fun, than I had to pay (somehow I knew that) - it was 0.99USD so I tried to give it a go. While I beleive that they have information about subscription plan when the... Toon meer
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Signed up on cognius during one of those late-night scrolling spirals and forgot about it like two seconds later, classic me. Trial ends up billing me, and I'm bracing for the back-and-forth, but supp... Toon meer
Bedrijf heeft geantwoord
I am usually the type who actually reads the fine print and I still somehow missed the auto renewal thing. Figured I had get some whole lecture about it from support but Cognius just put the $39.99 ba... Toon meer
Bedrijf heeft geantwoord
Didn't realise my one off payment was actually tied to a subscription. My bank called about suspected fraud and cancelled it.. I had tried to log on via email with no success, assumed it was fraud..
Bedrijf heeft geantwoord
2,7
Slecht
38 reviews
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Important thing - it is subscription service so be vary of that
Well the initial test was fine and fun, than I had to pay (somehow I knew that) - it was 0.99USD so I tried to give it a go. While I beleive that they have information about subscription plan when they asked me to pay on mobile phone this information was not clearly visible. But there was different issue - at the end of the test I was told that the results will be sent to my mail in PDF format which is clear misinformation. The other issue is that link in mail to complete registration does not work outside facebook app. This alone let me to explore settings to find out that I have active subsription. So I asked via mail to cancel my account completely because for unknown reason it cannot be done from within the app itself. I will be checking my bank account though because after this expereience though short I do not trust this company.
23 juli 2026
Review zonder uitnodiging
I took the test and received my report
I took the test and received my report, and I was pleasantly surprised to find a lot of other tests included as well. I’ll keep using it.
20 juli 2026
Review zonder uitnodiging
Emailed cognius asking how to cancel
Emailed cognius asking how to cancel, expecting a link to some help article. They just... cancelled it for me. Confirmation attached. That was the whole interaction.
16 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for sharing your experience.
We're pleased to hear that our support team was able to assist you promptly and make the cancellation process as simple as possible.
Our goal is to resolve requests efficiently whenever we can, and we're glad everything was handled quickly and to your satisfaction.
If you ever need any further assistance, please feel free to contact us at support@cognius.app.
My percentile ranking vanished after…
My percentile ranking vanished after the app updated. Support said the layout had moved things around and sent me the new location — everything was intact.
9 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for your feedback.
We're glad our support team was able to quickly explain the updated layout and help you locate your percentile ranking.
To view your complete results after logging in, please go to:
Tests → View Report
We're happy to hear that all of your data was safely preserved. If you ever need further assistance, feel free to contact us at support@cognius.app
Trial Converted to Paid Subscription Without My Concent
I clicked on a Facebook advertisement offering a service for USD 0.99, which was the only payment I knowingly agreed to make. After completing the process, the website never finished loading. It continued spinning for more than two hours, and I never received access to the service or any confirmation that my registration had been completed.
Several days later, I discovered that USD 41.51 (R681.63) had been deducted from my account. I had not knowingly agreed to a recurring subscription and was surprised by the charge.
Only after investigating the company's website did I find the General Subscription Terms stating that the USD 0.99 payment was for a trial that would automatically convert into a paid subscription unless cancelled at least 24 hours before the trial ended. In my experience, this was not made sufficiently clear during the sign-up process, and I did not receive any reminder before the subscription charge was processed.
The first communication I received from the company was only after the payment had already been taken. I contacted them requesting a refund, cancellation of the subscription, closure of my account, and confirmation that no further charges would be made.
I believe the company could improve by making the trial terms and automatic renewal much more prominent before payment, providing clear confirmation that a subscription has been created, and sending reminder emails before charging customers.
Based on my experience, I would advise anyone considering the trial to read the subscription terms carefully and understand exactly when the trial ends to avoid unexpected charges.
20 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for taking the time to provide such detailed feedback.
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be if there is confusion during the sign-up process or if you experienced technical difficulties accessing the service.
We would like to clarify that Cognius is not a fraudulent service. The trial offer, its duration, the recurring subscription, renewal terms, pricing, and cancellation information are presented during checkout before the purchase is completed. Once the trial period ends, the subscription renews automatically unless it has been cancelled beforehand, as described in the subscription terms.
We appreciate your suggestions regarding clearer communication and reminder notifications, and we'll make sure your feedback is shared with the appropriate team for consideration.
If you have contacted our support team, we will review your case individually and assist you in accordance with our policies, including reviewing your refund request where applicable. If you need any further assistance, please contact us at support@cognius.app.
My composite IQ number was nowhere on…
My composite IQ number was nowhere on the dashboard, just the category scores. Apparently it sits one tap deeper support pointed it out in their first reply.
11 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for your feedback.
We're glad our support team was able to quickly show you where to find your overall IQ score.
To access your full report after logging in, please navigate to:
Tests → View Report
We're pleased everything was resolved with our first response. If you ever have any other questions, feel free to contact us at support@cognius.app.
Honestly thought deleting the app would…
Honestly thought deleting the app would stop the billing. It doesn't, obviously, and $39.99 later I learned that from a very patient support agent who also processed my refund.
13 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for your feedback.
We're glad our support team was able to explain how subscriptions work and assist you with your refund request.
Deleting an app does not automatically cancel an active subscription, so we understand how this misunderstanding can happen. We're pleased everything was resolved for you, and we appreciate you taking the time to share your experience.
If you ever need assistance, please don't hesitate to contact us at support@cognius.app.
'one off' payment was a subscription
Didn't realise my one off payment was actually tied to a subscription. My bank called about suspected fraud and cancelled it.. I had tried to log on via email with no success, assumed it was fraud..
18 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for sharing your experience.
We're sorry to hear about the confusion and understand why the unexpected charge and difficulty accessing your account led to concern.
Cognius is not a fraudulent service. Subscription terms, including the recurring renewal after the 3-day trial, are presented before the purchase is completed. If you were unable to log in or had trouble accessing your account, our support team would be happy to help investigate and resolve the issue.
Please contact us at support@cognius.app, and we'll review your case individually, answer any questions you have, and assist you, including reviewing your refund request where applicable.
Retook the test hoping to beat my old…
Retook the test hoping to beat my old score and then couldn't find either result. Support explained the history lives under Progress, not on the home screen, and both scores were right there.
9 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for taking the time to share your experience.
We're happy to hear our support team was able to point you in the right direction and help you find both of your test results.
To access your reports after logging in, simply go to:
Tests → View Report
If you have any other questions or need assistance, please don't hesitate to contact us at support@cognius.app
Antwoord van Cognius
Thank you for taking the time to share your feedback.
We're sorry to hear that you were left with this impression.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are presented before the purchase is completed, and the recurring subscription begins after the 3-day period with the relevant information provided during checkout.
If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at support@cognius.app. We'll be happy to review your case, answer your questions, and assist you, including reviewing your refund request where applicable.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
Bank froze my card over the Cognius…
Bank froze my card over the Cognius charge before I'd even had my coffee. Support confirmed the $39.99 was my own renewal, refunded it at my request, and I unfroze the card feeling a bit dramatic
15 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for your feedback.
We're glad we were able to clarify the charge and assist you with your refund request.
We understand that unexpected banking alerts can be stressful, and we're pleased our support team could help resolve everything quickly and smoothly.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
Signed up on cognius during one of…
Signed up on cognius during one of those late-night scrolling spirals and forgot about it like two seconds later, classic me. Trial ends up billing me, and I'm bracing for the back-and-forth, but support just undid the whole thing, no interrogation, no "well actually" — just handled it.
13 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for your feedback.
We're pleased to hear that our support team was able to resolve your request quickly and make the refund process simple and hassle-free.
Providing helpful and efficient support is something we strive for every day, and we're glad your experience reflected that.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
My banking app pinged me at 7am about…
My banking app pinged me at 7am about $39.99 going to cognius.app and I was sure my card details had leaked somewhere. One chat with support and it turned out to be my own forgotten trial — the refund landed the next morning.
12 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for your feedback.
We're glad our support team was able to quickly clarify the situation and assist you with your refund.
We understand how unexpected payment notifications can be concerning, and we're pleased everything was resolved promptly.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
That $39.99 withdrawal looked exactly…
That $39.99 withdrawal looked exactly like the sneaky recurring charges my bank keeps warning about. I flagged it to support fully expecting a fight; instead I got an apology and a same-day refund
8 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for your feedback.
We're glad to hear that our support team was able to address your concerns promptly and process your refund the same day.
We understand how unexpected charges can be worrying, and we're pleased that we were able to resolve the situation quickly and make the process as smooth as possible.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
Tried to cancel through Google Play
Tried to cancel through Google Play, got an error, tried in the app, got a different error. Wrote to support expecting a runaround and instead got a done, here's your confirmation in under an hour.
4 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for your feedback.
We're glad to hear that, despite the issues you encountered with the cancellation process, our support team was able to resolve everything quickly and provide confirmation without unnecessary delays.
Your feedback is appreciated and helps us continue improving the user experience.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
I am usually the type who actually…
I am usually the type who actually reads the fine print and I still somehow missed the auto renewal thing. Figured I had get some whole lecture about it from support but Cognius just put the $39.99 back, no fuss, no attitude. Did not even have to explain myself twice
2 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for your feedback.
We're pleased to hear that our support team was able to resolve your request quickly and that the refund process was straightforward.
Providing prompt and respectful assistance is important to us, and we're glad your experience with our team reflected that.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
I looked everywhere in the app for a…
I looked everywhere in the app for a cancel button and couldn't find one. Support cancelled my subscription for me as soon as I asked.
10 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for your feedback.
We're glad to hear that our support team was able to assist you promptly and resolve your request.
We appreciate your comments regarding the cancellation process. Feedback like yours helps us identify areas where we can make the experience more intuitive for our users.
If you ever need assistance in the future, please don't hesitate to contact our support team at support@cognius.app
Fraud!!!
Fraud!!!! Trap of renewal!!! Scammers! I asked for refund!
19 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for your feedback.
We understand your frustration and appreciate you bringing your concerns to our attention.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms, including the automatic renewal after the 3-day period, are presented before the purchase is completed.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you have already requested a refund, our support team will review your case as quickly as possible. If you have not yet contacted us, please email support@cognius.app so we can investigate your account and assist you, including reviewing your refund request where applicable.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
I filled a FREE IQ test on Facebook…
I filled a FREE IQ test on Facebook then to get your report it was 99p . I didn’t pay the 99p nor did I ask you for £36.99 monthly subscription . Bank reported to me about fraud on my card off this Free test . Now my card is frozen I have to call my bank using the number on the back of my card. To cancel an attempt on my card more than once what I don’t get is how the hell did they get my card details from because I didn’t give them my details nor authority to charge my card.
18 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for sharing your concerns.
We understand how alarming it can be to receive notifications about attempted charges, especially if you believe you did not provide your payment details.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at support@cognius.app so we can review your case and assist you, including reviewing your refund request where applicable.
Please note that Cognius cannot access or obtain customers' payment card information unless it has been entered during the checkout process. If you suspect unauthorized use of your card, we recommend continuing to work with your bank while we investigate your case.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
Autorenewal and refund
Well, I fell into the autorenewal trap!! But I contacted support and got a refund. So all in all the autorenewal is a cheap trick but the company is acting honestly. So I give three stars and five stars for the support.
13 juli 2026
Review zonder uitnodiging
Antwoord van Cognius
Thank you for your feedback.
We're pleased to hear that our support team was able to resolve your issue promptly and process your refund.
We also appreciate you sharing your perspective. Feedback like yours helps us continue improving both our service and the overall customer experience.
If you ever need any assistance in the future, please feel free to contact our support team at support@cognius.app
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