Cole & Mason UK Reviews 

I purchased a Woodbury salt and pepper mill set in November 2024 and the pepper mill only lasted 18 months before the plastic inside broke. To be honest, I was surprised that something made of plastic would have a 10 year guarantee but fortunately I had kept part of the packaging and the receipt.

I emailed customer services and included photos of the broken mill and receipt.

I received a reply 8 days later and 4 days after that a replacement pepper mill arrived.

I was very impressed at the level of customer service received and the speed my case was resolved after the initial response.

I contacted customer services with an issue re a Kenton Pepper mill, they were quick to respond, provided clear information and processed my replacement product quickly and efficiently. I am waiting for it to arrive and am being kept up to date. Great customer service so far 🤞

We were gifted a set of Oslo salt & pepper grinders for Christmas 2025 so had no access to a receipt or proof of purchase of any kind. Unfortunately, the pepper grinder mechanism disintegrated after approx 4 months and, unthinkingly, we disposed of it. When I tried to purchase one on its own on line I found they were only sold as a set.
I contacted Customer Services and explained the situation, along with a photo of the salt grinder for identification purposes, and asked if I could purchase a pepper grinder on its own from them.
I then received an e-mail from Phoebe saying they had packaged and shipped a replacement pepper grinder free of charge.
That is unbeatable customer service for which I am very grateful.

I had a problem with an earlier purchase, Cole & Mason acted promptly and I received a replacement very efficiently. Thanks!

I had to write to Cole and Mason because I inadvertently took one of my mill grinders apart the wrong way. They responded very quickly, in about 24 hours and included step-by-step instructions to put my mill grinder back together and the instructions even had colored illustrations which was awesome! Great support!

Good looking salt and pepper mills, one broke during its guarantee period, issue resolved quickly and with no fuss.

Technical support are amazing. Shout out to Pheobe, who was really helpful and went above and beyond. Cannot recommend this company enough.

Really appreciated that Cole & Mason honoured the lifetime guarantee. After 27 years, the salt grinding mechanism failed. As after such a long period that model was no longer in production (not that surprising), they were able to replace with a similar set.
The Customer Service experience was very prompt and friendly and efficient - lovely!

Excellent salt and pepper mills ...look great ...and the lifetime guarantee is amazing ! Customer service were shockingly good - responded super quickly and sorted the problem straight away....don't waste your time with cheap imitations .....cole and mason mills are really worth it!

Bought your products before and I know they are good. They still are, thank you

They are beautiful and they work really well.

Beautifully made salt and pepper mills, will take pride of place in my kitchen. The colours are divine.

Good quality items which arrived very quickly.

I contacted the company to see about a spare part for my pepper grinder that I must’ve had for about 15 years. Unfortunately, they no longer made that model but sent me a £30 gift voucher so I now have brand-new salt and pepper grinders. Thank you so much.

On 10th May I placed an order with the Cole & Mason shop on Amazon for the Derwent Salt and Pepper Mill set. Delivery was to be next day. The delivery didn't happen next day, or for the next few days, after which the delivery status was updated to "delivery date currently unavailable". Of course you can't speak with anyone at Amazon, so I called the Cole & Mason customer services line to be told "the Amazon shop has nothing to do with us" eh ? I was also told I could cancel the (discounted) Amazon order and place a new one with them on their "official" website, at a price increase of over 50% (£55 vs £85). Of course the discounted deal on their Amazon shop is no longer available, surprise, surprise.. What an absolute shabbles. I will be cancelling the Amazon order and giving my business to a more ethical, accountable and customer focused company.

It would have been a 5 but my original order arrived with a couple of little issues… however these were resolved very quickly. Very Nice products, if on the pricier side

After twelve years daily use, my Cole and Mason 505 acrylic pepper mill needed attention. The mechanism had finally begun to slip. I wrote to the company with a couple of photos, enquiring after a solution. Almost immediately, the UK Customer Service team advised that a replacement would soon reach me. It did. Their lifetime guarantee means exactly what it says!

Considering the price of the mills, I would of expected nicer packaging, not just a scrappy piece of tissue paper. These were gifts and in addition the package was broken into, albeit nothing taken.

I had a fantastic experience with Cole & Mason’s customer service. I bought a pourer a while ago, that now had a damaged spout; the product had been discontinued but the team were great. They were quick to respond, incredibly helpful, and genuinely cared about resolving my issue. It’s rare to find a company that treats customers with this level of respect and efficiency. Absolutely impressed.

Purchased for a gift, excellent quality and attractive. Delivery was quick with good communication.