I recently attending an online training course hosted and organised by the Community Union as part of support for staff at risk of redundancy. The session was on Interviewing skills and was quite int... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
From the very first bit of communication With Martin Hendry and David Birrell they made me feel very supported and listened to. They helped so much and did a lot of work in preparation for a meeting w... Toon meer
Bedrijf heeft geantwoord
Miss sold me a membership. Did nothing to help even though I was treated unfairly by an employer. Accepted they did nothing and still have not offered a refund. Accepted I should have been treated fai... Toon meer
A very upstanding union in spite of its size; its very good to its members. Especially justice and custodial staff
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Community is a general trade union that represents workers across every sector of the UK economy. From representing the steel industry and teachers, to the self-employed and prison officers, our trained team of officers and trade union reps have unrivalled knowledge of all the sectors we represent, and fight for the pay and conditions that you deserve. We have spent decades supporting, advising and bringing together working people from across the UK to campaign for real, impactful change and it is our job to protect and support you, and our members so that you can focus on the things that matter most. Join today.
Contactgegevens
Community, 3rd Floor, 67/68 Long Acre, Covent Garden, WC2E 9JD, London, Verenigd Koninkrijk
- 0800 389 6332
- info@community-tu.org
- community-tu.org
4,4
Uitstekend
150 reviews
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Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Preventative Advice Not Included
If you are considering joining for preventative advice or early support, don’t. Save your money. Community Union is perfectly happy to take your membership fee, but when you actually ask for guidance, you may find yourself met with rigid box-ticking and zero common sense.
I joined because I was planning to ask for a pay rise and wanted some professional advice on how best to approach the conversation. I had not opened a dispute, I was not in a grievance process, and I have never had any kind of formal issue at work. I simply wanted guidance.
I was told they could not help me because the reasons I was citing for a pay rise pre-dated my membership. Of course they did - that is rather the point of asking for one.
Apparently, you are only eligible for support if your workplace concerns conveniently begin after you start paying your subscription. The idea that someone might join a union proactively, before a situation escalates, seems entirely lost on them.
A thoroughly disappointing and frankly pointless experience. Don’t bother with these time wasters.
8 februari 2026
Review zonder uitnodiging
Antwoord van Community Union
Good morning CC, and I am sorry to read that you're disappointed with your experience with Community. Unfortunately I cannot identify you on our system to investigate this further for you with the information or name provided above. Based on the information in your review, and is outlined in our joining process, I can only echo what our Member Service Centre advisors said to you, which is we are unable to support members who have joined with any pre-existing matters, which it outlined in our terms and conditions when joining. I would suggest you contact ACAS for any and all matters that pre-date your membership with us as they can provided over the telephone advice with pre-existing matters. If you would like for me to investigate your complaint further, please do reach out at info@community-tu.org with your details. Kind regards ^Jack.
Sati and community union have been and …
Sati and community union have been and are still helping me through a very difficult few months at work. I cannot praise them enough. Everyone should join a union as unfortunately, management don’t always treat staff correctly
17 februari 2026
Review zonder uitnodiging
Antwoord van Community Union
Good morning Dot, and many thanks for your 5-star review. It's great to read that Sati was, and still is helping you through a difficult situation at work. I'll make sure to pass your review onto Sati and the team. Kind regards ^Jack.
Katie and Community Union helped me…
Katie and Community Union helped me while fighting and Appeal upheld by my works. I am grateful to Katie especially for seeing and believing me. Not many unions I have experienced, have not helped me in the way Katie and Community have. I am truly grateful for the support they have provided me with and have been careful and professional with regards to my Mental Health and health issues exasperated by my work. Thank you Katie and CU. It’s been a long journey and you stuck with me. Blessings xx
12 januari 2026
Review zonder uitnodiging
Antwoord van Community Union
Good afternoon Andreen, and thank you for your 5-star review. It's great to read that Katie was so supportive through what sounds like a very stressful time. I'll make sure to pass your kind words onto Katie and the team. If there's anything else we can help with, please do get in touch. Kind regards ^Jack.
Dear Kate
Dear Kate
I would like to express my sincere appreciation for the support and representation you provided during my appeal process. Your guidance, clarity, and professionalism made a significant difference at a very challenging time, and I am truly grateful for the dedication you showed throughout.
Thank you for taking the time to understand my situation, for presenting my case with care and accuracy, and for ensuring that my voice was heard. Your support helped me navigate the process with confidence and dignity.
I deeply value the effort you invested and the respectful manner in which you handled every stage of the appeal. Please accept my heartfelt thanks for standing with me and for the expertise you brought to the process. Please find the attached letter and sorry for the late notification.
Yours sincerely,
Angeline Masuka
23 januari 2026
Review zonder uitnodiging
Antwoord van Community Union
Dear Angeline, thank you so much for your 5-star review. Appeals can be incredibly stressful, and it is great to read that Kate was able to help you navigate the complexities with confidence and dignity.
I will pass your kind words onto Kate and the team, and please remember that Community is always here if you need us in the future. Kind regards ^Jack
A truly amazing union-thanks Deena Doyle!
My union rep is Deena Doyle. It is safe to say that without her, I would no longer be in the job I’m in. Community have supported me when I had no one to turn to and Deena has ALWAYS been on hand to lend support in any way she can. I cannot emphasise enough the importance of being part of a good union and community is an amazing one! I only hope your rep is as good as mine!
29 januari 2026
Review zonder uitnodiging
Antwoord van Community Union
Good morning Dean, and thank you for your brilliant 5-star review. Deena is an amazing representative, and it's great to read that she has supported you through what sounds like a very difficult time. I'll make sure to pass your kind words onto Deena and the team. If there's anything else we can help with, please do get in touch. Kind regards ^Jack.
I have always felt supported by…
I have always felt supported by Community Union. Thank you especially to Darren Pigott for attending a difficult meeting with me today and for understanding about my stressors at work and how they have impacted my mental health.
27 januari 2026
Review zonder uitnodiging
Antwoord van Community Union
Good evening Tracey, and thank you for your 5-star review! It's great to hear that Darren was able to support you through such a stressful time. I'll make sure to pass your kind words onto Darren and the team. If there's anything else we can help with, please do reach out. Kind regards ^Jack.
The best investment.
My monthly membership is easily the best investment I’ve made - I am so grateful for Community's support. The people are responsive, knowledgeable, supportive, and always easy to reach. It’s reassuring to know I have such reliable help on standby.
15 januari 2026
Review zonder uitnodiging
Antwoord van Community Union
Good morning Janine, and thank you for your 5-sta review. We are thrilled to hear that you feel supported and that the Community team has been there when you needed us. If there is anything else we can help with, don't hesitate to get in touch. Kind regards ^Jack.
Grievance matter
I would like to thank Darren for his support through a difficult time. I'm so glad I joined the Communtiy Union as without Darren's support yesterday I don't think I would have gained the outcome I wanted. Darren listened to everything I had to say and was non judgemental and very supportive thankyou Darren!
14 januari 2026
Review zonder uitnodiging
Antwoord van Community Union
Good morning SPJ, and thank you for your 5-star review. I'm glad to hear that Darren was able to help you get the outcome you wanted. I'll make sure to pass on your kind words to Darren and the team. If there's anything else we can help with, don't hesitate to get in touch. Kind regards ^Jack.
Fantastic support
Paul Thomas was incredibly helpful, very knowledgeable and supportive. I would recommend him to anyone who needed support from the union.
9 januari 2026
Review zonder uitnodiging
Antwoord van Community Union
Good morning Josh, and thank you for the lovely 5-star review. It's great to read that Paul was very supportive. I'll make sure to pass your review onto Paul and the team. If there's anything else we can help with, please do get in touch. Kind regards ^Jack.
Excellent work
Paul was an amazing rep. He supported me through a difficult time at work and through his knowledge and understanding secured a positive outcome.
10 december 2025
Review zonder uitnodiging
Antwoord van Community Union
Good evening Simon, and thank you for your 5-star review. It's great to read that Paul was able to support you through such a difficult time, as well as secure the outcome you wanted. I'll make sure to pass your kind words onto Paul and the team. If there's anything else we can help with, don't hesitate to get in touch. Kind regards ^Jack.
I just like to say a big thank you to…
I just like to say a big thank you to Darren
I was very nervous while having my grievance meeting with my employer
But also felt at ease while my union rep was there
I felt positive and also felt I had control
While having my meeting.
Thankyou again I couldn’t of done it without you
15 december 2025
Review zonder uitnodiging
Antwoord van Community Union
Good afternoon Vikki, and thank you for your lovely 5-star review. It's great to hear that Darren made you feel at ease, and supported you through such a difficult time. I'll make sure to pass your kind words onto Darren and the team. If there's anything else we can assist with, please do get in touch. Kind regards ^Jack.
⭐ Review for Rohan Steele & Paul Thomas – AA Union Representatives ⭐
I want to thank both Rohan and Paul for the incredible support they gave me during a very serious and overwhelming situation at work.
Paul was the first person I contacted, and he listened without judgment, reassured me when I was anxious, and guided me through everything with real care and patience. He was always available, made sure my wellbeing was looked after, and even provided me with the EAP details so I had proper emotional support. His kindness and calm approach genuinely helped me mentally through a very difficult time.
Rohan then supported me through the meeting process and was truly exceptional. He helped me stay calm, explained everything clearly, and represented me with confidence and professionalism. He consistently checked in on my wellbeing and made sure I felt supported and prepared throughout the whole process. His guidance made an extremely stressful situation feel far more manageable.
Both Paul and Rohan went above and beyond, and I’m extremely thankful for everything they did.
26 november 2025
Review zonder uitnodiging
Antwoord van Community Union
Good morning Saibah, and thank you for your 5-star review regarding the support provided by Paul and Rohan.
We are incredibly proud to hear about the support they offered during what sounds like a very serious and overwhelming situation for you.
Going above and beyond to support Community members, especially during challenging times, is central to our values and it is clear that both Paul and Rohan embody this commitment as Reps.
Your lovely review has been passed on to both Paul, Rohan and the team.
We sincerely hope things are now moving forward positively for you. If you need help with anything else, don't hesitate to get in touch. Kind regards ^Jack.
I would like to thank Paul Thomas for…
I would like to thank Paul Thomas for all his help and guidance in helping me in negotiations with the AA to be able to retire under a medical condition.He kept me informed from start to finish.
4 november 2025
Review zonder uitnodiging
Antwoord van Community Union
Good morning Kevin, and thank you for your 5-star review. It is brilliant to hear that Paul's support helped you retire and get the outcome you wanted. I'll make sure to pass your kind words onto Paul and the team. Kind regards ^Jack.
Relocation of work
I have been trying to relocate my work for years as was waiting for someone to leave company. Then this year it was given to me as someone left that area. Only to be taken away and no to move with 2 weeks to go till transfer.
Been in union for years on advise of my dad never used them. Until now so contacted Paul Thomas of community union.He listened to every thing I said. He said he can help me.
Well all I can say is thank you so much for your help Paul Thomas.
Transfer all done.
Would never have happened with out you.
Thank you
Jon
1 november 2025
Review zonder uitnodiging
Antwoord van Community Union
Good morning Jon, and thank you for sharing your positive experience with Community.
It's great to hear that Paul was able to assist you and secure the successful completion of your work transfer, especially given the stressful circumstances and the short notice you faced. This is exactly the kind of essential support and expertise our members rely on, and we are very proud of Paul for providing such excellent representation.
We wish you all the best in your new role and location. Kind regards ^Jack.
I recently had an disciplinary issue at…
I recently had an disciplinary issue at work and my Union rep Paul Thomas, helped me immensely. I can't praise him enough. He helped with advice and came to
my meeting where he identified and pointed out actions by my management, that got me a result of no case to answer. Without his skills and foresight I don't think I would have had the outcome I did.
25 november 2025
Review zonder uitnodiging
Antwoord van Community Union
Good morning Vic, and thank you for taking the time to share your experience with us, as well as providing such a glowing 5-star review for Paul.
We are incredibly proud to hear that Paul was able to provide you with such immense support during a difficult disciplinary issue. His dedication to offering sound advice and his skill in identifying key managerial actions during your meeting are exactly the qualities we strive for in Community Reps. We are delighted that you achieved the positive outcome you deserved.
We will be sure to pass on your high praise to Paul and the rest of the team. If there is anything else we can help with, please do get in touch. Kind regards ^Jack.
I recently went through a life changing…
I recently went through a life changing event and suffered with my mental health, consequently I needed help to stay in my job.
Paul Thomas my union representative, offered me support, understanding and guidance. It’s been a scary time, but I’m pleased to say, I still have my Job, I have felt supported at all my meetings and know I can call Paul Thomas anytime, he’s a Mental health first Aider as well as a very competent, confident, professional.
I was so pleased that I have been a member of Community union, I had to be guided, and I followed, I don’t believe I would still have a Job, if it wasn’t for the help of Community union and Paul Thomas.
Being a union member is something you forget about until you need to use it, I can’t tell people enough how important it is to join Community union, join today.
6 december 2024
Review zonder uitnodiging
Antwoord van Community Union
Good morning Liam, and thank you for sharing your 5-star review.
We are so proud to hear about the life-changing support you received from Paul, and I will make sure to pass your kind words onto him and the team. His dedication, professionalism and commitment as both a representative and a Mental Health First Aider exemplify the core values of Community. It's wonderful to know that Paul’s understanding and guidance helped you navigate such a difficult time. If there is anything else we can help with, please do get in touch. Kind regards ^Jack.
Misleading support
Joined as I told a union is there to support you in the workplace unfortunately I didn’t have this experience. Slow to respond basic advice and nothing really constructive looking back. To be informed that it’s too late to log anything with ACAS taking into account my experience so they will not support me due to insufficient information is a let down and feel I’ve wasted my time and money to be lead on useless advice. Go to a union that’s well known, I’m sorry I didn’t now.
At no point previously was I advised to log a claim while within the time when I was advised it was discriminatory. Advising that it is outside this so nothing can now be actioned is useless and mid advising Thanks for the pointless response
1 november 2025
Review zonder uitnodiging
Antwoord van Community Union
Good afternoon Lisa, and thank you for your patience while I investigated your complaint with our legal department.
I'm sorry to hear that you feel disappointed with the outcome of your case and your experience with Community. We take member complaints seriously and want to clarify the detailed process we followed when assisting you.
When you submitted your application for legal assistance, our legal team meticulously reviewed the information and evidence you provided, specifically in relation to potential claims of discrimination, harassment and victimisation.
As you will be aware, there are strict statutory time limits for lodging a claim with an employment tribunal, which is three months less one day from when the alleged act occurred. Unfortunately, the majority of the acts you referenced to us fell outside of this mandatory time frame. Furthermore, the in-time acts did not meet the legal threshold of being a "continuing act."
In relation to the specific matters that were technically still in time, our assessment, based on the evidence presented, concluded that it did not establish discriminatory conduct. In addition to this, the reasons provided by your employer for their actions were considered by our legal team to be ones that a tribunal would likely accept as non-discriminatory.
It is our responsibility to provide you with honest, accurate and expert legal advice based on the facts and the law, even when that advice is difficult to hear.
Based on the above, your claim had low prospects of success at an Employment Tribunal. Proceeding with a claim that has poor prospects carries with it a series risk of adverse costs being made against you by the tribunal, meaning you would be ordered to pay your employer's legal costs. We could not in good conscience support a claim that would expose you to this financial risk.
While we understand this outcome is frustrating, the legal advice provided by the Community team was accurate, and designed to prevent you from pursuing a path that was unlikely to succeed and could have incurred a significant financial penalty.
I hope this answers your complaint, however if you do wish to discuss further, please do get in touch with us at info@community-tu.org.
IMPRESSED
I was recently represented by my union rep Darren Pigott who represented me perfectly not only was he easy to talk to , patient , understanding, informative and knowledgeable he also mentioned points in my work meeting that none of knew of !
14 oktober 2025
Review zonder uitnodiging
Antwoord van Community Union
Good morning, and thank you for your lovely 5-star review. I'll make sure to pass your kind words onto Darren and the team. If there's anything else we can assist with, please do get in touch. Kind regards ^Jack.
Attendance Meeting
Darren met me at the site prior to the meeting and covered our talking points beforehand. He was supportive and helpful considering the circumstances of him being my 2nd rep having come in at a later stage without full context of previous meetings. He did the best of his ability, however for future reference it would be most ideal to keep the same rep.
5 november 2025
Review zonder uitnodiging
Antwoord van Community Union
Dear Kevin,
Thank you for taking the time to share your feedback regarding your recent on-site meeting. It's great to hear that Darren was supportive and helpful and took the time to meet with you beforehand to cover your case.
We sincerely apologise that, due to an unforeseen availability issue with your original Rep, we had to assign Darren to you at a later stage. We understand that being assigned a second rep without the full context of prior meetings is less than ideal, and we appreciate your recognition of Darren's efforts under those circumstances. I have forwarded your comments onto the team for consideration.
Thank you again for your feedback, and if there is anything else we can help with, please do get in touch. Kind regards ^Jack.
I cant thank Darren enough for his help…
I cant thank Darren enough for his help throughout my issue with work. It was such a stressful time and darren was on hand by email or telephone when ever i needed support. He joined me on my team’s meeting and i strongly believe without his support i wouldn't have got the outcome i wanted. Knowing i had someone in my corner that knew employment law put me at ease. I would recommend anyone to community union. Thanks again Darren for all your help and support.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Community Union
Good afternoon Amy, and thank you for your 5-star review. It's great to read that Darren was so supportive during such a stressful time. I'll make sure to pass your kind words onto him and the team. If you would like any materials to pass onto colleagues, friends or family about joining Community, please do get in touch with us. Kind regards ^Jack.
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