Community Union Reviews 

Years of membership and paying fees. I quit because I had the feeling I have no say in what's going on with my pay due to rep incompetence or simply lack interest in workers problems. Joined again being convinced by the other members. I had a pay dispute with my company and decided to raise few other problems with unfair treatment that layered over the years. CU basically told me, they won't help because I just joined. Completely ignored years of contribution.
Pointless paying them all these years.
Edit: this was happening through my membership, which I clearly stated in the emails. Obviously you aren't interested in trying to understand the case.

The Community Union is an outstanding union, and I want to extend my heartfelt appreciation to Sati Bhachu, an exceptional Associate CIPD at Community Trade Union.

Sati’s professionalism, experience, and dedication truly stood out as she supported me through a formal investigation related to a professional allegation. At every step, she remained calm, composed, and incredibly patient, offering advice that was not only logical but also clearly articulated and easy to follow.

Thanks to Sati’s unwavering support, I was able to approach a very difficult situation with clarity and confidence. Her guidance was consistent, well-informed, and reassuring throughout a true reflection of her expertise and commitment to those she represents.

I am sincerely grateful for her tireless efforts and advocacy. Her support made all the difference, and I cannot thank her enough.

Community Union recently helped me in my disciplinary, I was advised I could get a final written warning but after the hearing the decision was that I don't even get a warning on my record as they felt it was more of a company issue rather than just me. What a result !. John was really supportive before my hearing & having him there during the hearing gave me so much confidence to fight my corner.

The Community staff have all been supportive during such a stressful time. My Union Representative (Tracy), was there for me as a professional, but was also the friend that I needed, to talk to when things were tough. She is incredibly experienced and writes fantastic letters! Thank you for helping me, through what has been one of the most difficult times of my life.

It was the best interaction I could have asked for! Matt Cooke was my representative and he was the most friendly,professional and clearly experienced representative I ever could have asked for.Hs truly went above and beyond to coach me as an individual and remove even the slightest worry. I honestly cannot express my gratitude enough.As for the rest of the team they are also incredibly helpful for example Faye, she took was so friendly and helpful. Overall as a team they are brilliant and I would encourage everyone to take the time to join.

The company helped me overtime a dismissal,
From my work place by pestering too me and finding faults made during interviews the company did

I signed up to Community in May along with many colleagues when the organisation I worked for launched a collective consultation as they were proposing a restructure, and led/handled the process appallingly. From beginning to end, they were absolutely brilliant. Dave Weekes was my union rep and he was very supportive, insightful and helped me at various stages with empathy and kindness. I firmly believe that if I hadn't have signed up to Community, navigating the consultation process would have been a stressful experience. Dave provided me with the assurance needed to help me prepare for consultation meetings and the appeal. Thanks so much! Brilliant brilliant union - and demonstrated everything that's great about unions.

Letitia was very helpful throughout the process of me finishing work due to ill health which made the process much easier.

Community union, I will totally and confidently recommend to all workers. Community union representative (Mavis Kwesie) presence in my meetings gave me confidence and credibility that I doubt any other union could have provided. Mavis Kwesie from the bottom of my heart thank you. You didn't just support me, you saved me when I thought my career was coming to an end, you held me up and kept me going when I needed it most. I will always be grateful to community union

As a senior HR professional with a decade of international experience, I never imagined I’d need union support myself. But when my own employee rights were dismissed, over and over again, simply because I worked in HR, I realised how vulnerable even HR professionals can be.

I was told I would be made redundant and that my role would end within one week—with no proper consultation. In the UK, a consultation period is a legal right, yet it was denied to me. Again.

That’s when I turned to Community Trade Union—and I’m so glad I did.

From the moment I joined, their support was exceptional. I’d like to personally thank Sati Bhachu, who was calm, professional and genuinely on my side throughout. She helped me assert my right to a fair process, ensured I had representation and supported me through every step.

Thanks to Sati and Community, I didn’t have to walk away in silence. I was treated fairly and with respect.

Unions like Community are vital—not just for traditionally vulnerable roles but also for professionals, who are expected to "know better" and therefore get overlooked. I’m deeply grateful for their backing and would wholeheartedly recommend them to anyone who feels unheard or unprotected in the workplace.

Community Trade Union stood by me when it mattered most.

I joined this union to ensure I had proper support for any employment issues that might arise. Less than a month later, I experienced issues at work.

Despite this, the union brushed my case aside by claiming it is a “pre-existing matter” simply because the creative process in question may have started before I joined. That logic is deeply flawed. I didn’t seek support for the creative process. I sought support for the disciplinary action and the harm it caused me, which clearly took place after I became a paying member.

I sent a detailed, respectful reply clarifying this, and have since been met with silence. No engagement. No help. No defence. Even though there was an impending deadline, which has now passed.

This kind of behaviour from a union is disgraceful. People don’t join unions for hypothetical support, they join to be protected when real issues arise. And when mine did, they turned their back on me.

Luckily, I was able to receive support from a different source. But I shudder to think of those who may have no alternative and are left stranded by a union that should have been their safety net.

If you're considering this union, be warned: they will happily take your money, but when you really need them, they may twist the timeline to wash their hands of you.

My experience with Sati Bhachu was excellent. She was very supportive and helpful.
Sati was a pillar of support to me.

Thank you so much for all your help and support with my internal appeal. Nicola Wells was very helpful and an excellent negotiator. Community have a strong network of legal professionals and experienced advisors who are available to provide support. The waiting times were good and my rep made the whole process straightforward. The service provided was great, I'm glad that I chose to join Community.

My experience with the Community Union was very positive. I was supported and advised at every step by Mr Matthew cooke who is so professional and friendly. I can't thank him enough for all the support I received. Thank you very much

A big thank you to Letitia McCalla and community union for all your help and support in getting through a tough time

Great service from Faye and Tracey who together helped me get representation for my upcoming disaplinary meeting a guy named Terry who is also very helpful working with me to arrange a suitable date to represent me

Great union well worth the money

The Team across multiple departments have been brilliant, Faye & Dan's information and knowledge have been invaluable during an uncertain negotiation period. Between us we have achieved a really positive outcome, thanks again.

Update July 2025
I'm so happy that I cancelled my membership as my case at the tribunal it's going really well and already got positive outcomes so far, where my disability has been recognised. It's a shame to see an union taking your money, but they refuse to represent you. They obviously don't wanna spend their budget allocated for these cases. Don't join this union or any other one, is just waste of money.

Update to my review: The Union is lying.

Following their response to my review, I want to clarify that they are misrepresenting the situation. I sent all my documents via WeTransfer, and for an entire week, I received no response. Moreover, I was able to verify that no one from the union even downloaded the documents. This proves that my case was not even reviewed, let alone properly considered. At no point did I receive any communication stating that I could not be represented for my claims of unfair dismissal, wrongful deduction from my wages, bullying, and intimidation. Instead, my emails were ignored, and the only time they responded was when I requested to cancel my membership. I have proof of everything, including the fact that my documents were never accessed. If necessary, I will post this evidence publicly on social media and other platforms. This experience has been beyond disappointing, and I strongly advise others to think twice before relying on this union for support when it actually matters.

I never thought I would have to write this, but my experience with this union has been incredibly disappointing. After being unfairly dismissed, I turned to my union for the support I had been paying for, only to be met with ignored emails and a complete lack of interest in my case. I provided all the necessary documents for my Employment Tribunal, yet my union representative has failed to communicate or take action. It feels like they are deliberately avoiding my case rather than standing up for workers' rights. Is this where our membership fees are going? A union should fight for its members, not abandon them when they need help the most. If you’re considering joining, think twice because when it really matters, you might find yourself alone. Interestingly, when I needed urgent legal support, my emails were ignored, but as soon as I requested to cancel my membership, I received a prompt response. This says everything about where their priorities lie.

My experience with the Community Union was very positive. I was supported and advised at every step by Ms Sati Bachu who is so professional and friendly. I can't thank her enough for all the support I received.

The representative I was assigned to Tracy was so knowledgable and supportive I couldn’t have asked for a better person to get me through such a horrible unfair situation.