Don't touch them with a bargepole. Very poor communication. Absolutely appalling. Spend a bit more to get a reliable service. Glad we changed. We didn't get a refund. Rubbish
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Lees wat reviewers zeggen
Damage to vehicle during stay. Impossible to contact someone who can explain the procedure, I am told to call back and speak to “Sam” and then when I do, Sam doesn’t take calls. Cat & mouse game to av... Toon meer
CYPD-029897 Booked my Heathrow T3 parking through this platform. A company called Platinum parking was used but when i called the driver to pick up my car he told me that he was from Lion parking a s... Toon meer
Overall, everything went according to plan. The only downside was the waiting time – we had to wait quite a while for the driver to take us to the airport, and after our trip we were picked up from a... Toon meer
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Timely
Timely, clear instructions and a seamless experience. Will definitely be booking again soon.
They are very responsive regarding…
They are very responsive regarding replying to emails I had to change the time to park and they replied immediately. The booking was easy and the parking company I chose were efficient and polite. They arrived on time to collect the car and even came down to meet us as we were unable to get to the exact meeting point. On collection they arrived on time and kept in touch with us while we’re were delayed on baggage reclaim. He drove the car to us at the lifts and helped with the luggage. I would definitely use these guys again. Our booking reference was CYPD-013136. We were flying from LHR T 2
Very easy to book
Very easy to book. Very helpful and friendy staff. Good value for money. I will use them again. Thanks
Air Link Park & Ride
I would like to say how very satisfied with the service I got from Air Link Park & Ride, I did not have time to call before Arrival and was running late because of heavy traffic conditions on the M40, but the company made sure I had a speedy transfer to Heathrow Airport
From start to finish
From start to finish, excellent, all staff concerned.
The parking facility needs a massive upgrade
Excellent parking service all on time
Excellent parking service all on time.
From the time you get to the car park and return from holidays and pick up type airport on time.
Do not waste your money cowboy company.if could give zero stars i would.
I booked parking and paid in full,for booking late February. I then had to cancel,so within 24 hrs cancelled booking,company confirmed cancelled but charged £15 for cancelling.constant emails and calls 2 weeks later I have still not received a single penny in refund.tottaly ignored anything.so do not use this cowboy company as so unprofessional and ignore you.
Directions given to the airport parking…
Directions given to the airport parking were out of date and were wrong for drop off.It was only because we had to say time of arrival that we were given the correct drop off point.On arrival, the man was very helpful and duly processed the car before he left.
On returning, we phoned as requested on collecting our baggage to be told car would be there in 20 mins.It was 1 hour before our car arrived which was not pleasant as so cold due to time of year.
Compare Your Parking Deals made my…
Compare Your Parking Deals made my travel planning stress-free. I compared multiple parking options and chose the best one at a reasonable price. The confirmation was instant and the service was exactly as described. I’ll definitely use this platform again.
it was good experience with them they…
it was good experience with them they are always on time
Excellent
Excellent service and excellent value for money - I’ll definitely use again
1st class service
ref : CYPD-009219
excellent service great communication easy check in super quick transfer to airport
car was waiting with engine running and de-iced perfect x
Communication with driver was very good…
Communication with driver was very good both on departure and return. Driver was quick to collect our VW Kombi van on departure and we only had a short wait collect on our return. Gained the impression the operators were working hard to give good service
Valet parking
We meet on level 4 in T5. This is very convenient.
The driver was very courteous & helpful .
Our return flight was delayed by 2 hours but as you do not request the return of your car until you land that was not a problem
Disgusting, disingenuous company! Fake reviews
We booked using this website for the best parking at Heathrow. We booked a 5 star company meet and greet. The name of the company is Express Parking Heathrow Ltd (which is a lie by the way, or part truth as they trade under different names). Bottom line, an hour and still waiting for our car to come back to Terminal 5. Now ignoring calls, tracker on the car shows not moved, Compareyourparkingdeals not helping or responding to assist either. As I sit here I have searched each of these companies, its lies, trust pilot and companies house show them as all different names, bad reviews, and all masked under fake 5 star reviews. Just liars, never again! Avoid companies and its partners like this.
Absolutely unacceptable – avoid this company
I had a truly awful experience with this Meet & Greet parking service at Heathrow (Ashton Carter Trading Limited / Heathrow Airport Parking Services).
After landing, I followed their instructions and called as soon as I collected my luggage. Despite calling repeatedly, no one answered for long periods. When calls were not answered, I was left listening to an automated message (“your call is important to us”) followed by ringing and then voicemail.
When someone finally answered at 3:56 pm, I was told my car would arrive in 20 minutes, that I was number 3 in the queue, and they apologized, blaming traffic. Nothing happened.
I continued calling. At 4:33 pm, I was told they would arrive in 10 minutes to collect the driver only and take him to the car so it could be brought back to pick up the family. This never happened.
I kept calling throughout the afternoon. At 5:33 pm, I was again told “20 minutes”. Still nothing.
In total, I waited over two and a half hours for my car. I was travelling with a nine-month-old baby and a 4 years old and the staff showed no concern or urgency at all. The situation only resolved after I escalated the issue and involved the booking platform.
This service was dishonest, unreliable, and completely unprofessional. Arrival times were repeatedly misrepresented, calls were ignored, and there was no accountability. I have since made a formal complaint and received no response.
I will never use this company again and strongly advise others to avoid at all costs.
Very Happy Customer
Very thorough and friendly staff. We were very happy with the service
Very happy!
We were super impressed with how smooth everything went from beginning to end. The communication was really easy and efficient. Our driver was already there waiting for the car to be picked up, which was a huge help. Plus, the car was ready for us when we got back, so the handover was super convenient. We honestly had a fantastic time.
We arrived way earlier than our advised…
We arrived way earlier than our advised time when leaving the UK and the collection driver was still with us within 10 minutes - coming back, we waited around 15 minutes for our car to come back to level 4 (the last off site meet and greet company we used took over an hour to return our car!!). Overall a great experience and will definitely use again.
A bit risky to park
Drop off was ok, small problem with communication as the driver did not speak English very well. The car park looks a bit dodgy and cars are packed everywhere, not always in the right place (on the grass with a lot of debris). The collection, however, was just a nightmare; it took 40 minutes for someone to pick us up, saying that there is traffic. We landed at 7am on 25 December... there was no traffic, we checked on google maps. The driver again did not speak English.
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