COMPOST DIRECT LIMITED Reviews 

Last year I placed an order with this company, and was very happy with the product. As a result, I decided to place another order in April. I ordered 3 of the 1400 litre sacks Premium Enriched Soil, at a cost of £269.97. On top of this was added a £94.50 delivery charge. Total bill, paid in advance, £364.47. Fair enough, and so far, so good.

The website indicates delivery within a matter of days from placement of the order. Now, more than 5 weeks later, I still waiting. I have emailed them twice, and tried phoning on numerous occasions, all to no avail. Calls are put on hold, and I have waited up to 40 minutes without reply. Interestingly, the company also operates as Beaver Composts, as the answering message is exactly the same.

I would advise potential customers not to deal with his company, as you could end up losing significant sums of money, with no apparent recourse.

Ordered on 4th April 2022.
Nothing happened.
E-mails not replied to.
Eventually got through on phone (after a long wait) on 28th April.
Have asked for my money back.
We'll see what happens.

Don't just DON'T buy from this company. 4 weeks later and still not arrived....company totally devoid of any customer service. If you value your sanity, and your money and go elsewhere. To be totally frank I do not think the company actually exists.

I just wish that i had looked at reviews before ordering, i placed an order on 4th april, it is now the 22nd, i have had an update saying they are having trouble with delivery drivers.
So as we will not be here in the UK in the next couple of weeks i have sent an email requesting they refund my money and cancel the order, i will update here when they respond, because they will NOT answer the phones

Why oh why did I not read these reviews before ordering my compost! Order number 2940 ordered on 26 March, paid £200. Can’t get through to customer services, no reply to emails and still no delivery. Easter been and gone and all our plans for garden ruined! Just want my money back now, but can’t speak to anyone to get this organised. Nightmare!

Awful - 6 weeks and still waiting. No reply to emails or calls - order 2689 if the company want verification

Horrendous. Compost never arrived within a month. Forget 3-5 days as promised on website.
Now another month and no refund.
Small claims court me thinks.
AVOID

Appalling delivery service - really not worth the stress. Customer Service telephone number is unobtainable. Compost is good quality but we won't be buying again. Avoid, avoid, avoid.

Prompt delivery and excellent quality of compost. The delivery company they used were amazing and although they only offer a kerbside delivery the delivery guy was quite happy to negotiate our tarmac driveway and leave the pallet near our back gate into the garden. Would highly recommend

Having ordered Black Gold for two years running for my allotment I’m certainly seeing the benefits in the produce I grow. I’ll shortly be ordering more.

I placed an order on 7th March for delivery in 2 - 5 working days. It is now the 29th and still no sign of delivery. The phones are unanswered and flag up as 'Suspected Spam' and my emails are ignored. I am starting to suspect I have been scammed. If I don’t hear back today, I will have no choice but to contact Trading Standards.

Placed an order online. Their website says 3 - 5 days delivery. After waiting for two weeks I contacted the Company 5 times by email - no response, and then by phone. It took two days before someone called James actually answered the phone. He said we are short staffed and behind with the orders because of Covid (still using that old chestnut) so we wait until someone phones us to ask for an update on their order at which point we upgrade the delivery - at our cost - and so you should get your soil by next Wednesday. The Courier will contact you 24-48 hours to confirm day of delivery and then they will email you a 2 hour delivery slot the day before. It was 2.45pm on Thursday before I received an email to confirm delivery and at 3.15pm the Driver phoned me to say he was at my house and no one was in, so where did I want my soil dropping!! Would I use this Company again - definitely not!

Late delivery, hard to make contact. Compost unusable for growing microgreens - more like bark mulch than compost. Nothing like photo on website. Had asked twice to buy samples but received no response - guessing this is why. Asked to return but unable to get response. Don’t understand how this company is in business.

Ordered 4 bulk bags of Veggie Pro on 14th March which were delivered on 21st March (would have been 17th March but I asked for a few days delay). Product looks top quality and I've just ordered a further six bags for my new raised beds.

Ordered 4 weeks ago every day it was being delivered tomorrow they rarely answer phone or email, requested refund 8 days ago as it was never coming still not heard anything, getting in touch with Mastercard for a chargeback.
Baffles me how this company is still trading

Ordered a large bag of Black Gold compost over a month ago, with an advertised delivery of 3-5 days. Still no sign of anything and worse than that, no replies to my recent emails requesting delivery update and finally my request for a refund. Hard to imagine worse service ... AVOID!!

Ordered four weeks ago and still waiting for delivery. No reply to email. Time to cancel for refund. Avoid.

Placed an order with a turn around for 3-5 working days, which ended up being delayed as they confirmed over the phone.
A date was set for delivery and a time slot was provided but this time had come and gone, so I called the courier service who said they had not received anything.
Called back the company and said they will have to resend a new batch out, which would put me on to the 10 working days mark, which I didn't want to wait.

Cancelled for a full refund.

Excellent product, we have bought it several times over the years and will buy it again. The service was very good too. Highly recommended.

This is the second time I have ordered from Compost direct and we have been exceptionally pleased with service and product. Have recommended them to a friend too who now uses them. Will continue to use too.