When I called Constellation customer service to inquire if I would be able to get their new, lower rate since I had just signed up for their service less than a month before, the gentleman was very pl... Toon meer
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I like the product and transparency of the price. However, after I sign-up to CE from Gexa I did not get timely communication of how and when the switching would happen. I have switched to CE from... Toon meer
Bedrijf heeft geantwoord
Price is a little higher than I want, but the length of the service was what made me switch back to Constellation.
The change in your billing process, made it difficult to determine why my account wouldn’t work. When the young man that I called took over the process, he explained everything to me and the new URL t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Serving millions of homes across the U.S.
Geschreven door het bedrijf
- Constellation Energy is one of America’s most trusted and experienced energy providers, serving millions of homes across the U.S. As a Fortune 200 company (Nasdaq: CEG) and the nation’s largest producer of clean, carbon-free energy, we’re proud to help families power their homes more reliably and sustainably—with a wide range of electricity and natural gas plans designed for flexibility, value, and peace of mind.
- We offer fixed-rate plans to help you avoid seasonal rate hikes, renewable energy options to reduce your carbon footprint, and easy-to-use tools that let you track your usage and savings. Whether you're new to energy choice or switching providers, Constellation makes the process simple and transparent.
- We’re here to make energy choice simple, rewarding, and built around you. If you’re a current or past customer, we’d love to hear about your experience. Share your review here on Trustpilot and help others make informed energy decisions.
- Learn more at www.constellation.com
Constellation
Why Sign Up with Us
Quick and easy signup process
With easy online enrollment, getting started with Constellation takes just a few minutes.
Get rewarded every month
Customers can take advantage of Constellation Rewards, giving you access to exclusive perks, discounts, and savings just for being a customer.
We make switching easier
In select markets, we’ll even cover your cancellation fee when you make the switch—making it easier and more affordable to choose Constellation with confidence.
Contactgegevens
1310 Point Street, 21231, Baltimore, Verenigde Staten
- 855-465-1244
- constellation.com
Make a Power Move
4,0
Goed
132 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Keeping prices down.
17 februari 2026
Cost prices are competitive and hanging…
Cost prices are competitive and hanging was seemless.
17 februari 2026
great customer service
great customer service - rep gave lower rate before processing my change
17 februari 2026
Service and Price
Price is a little higher than I want, but the length of the service was what made me switch back to Constellation.
16 februari 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
We were former customers of…
We were former customers of Constellation and had no issues signing up. We went back to Eversource for a while, but since Constellation's rates were lower, we attempted to sign up again. The process this time was HORRIBLE. I would speak to a rep who said everything was all set, then I would get a call that there were issues and have to go through the process again. This happened four times, and no one had a record of the previous conversations. We are very turned off by the lack of organization and communication with Constellation. We hope moving forward, we don't have any issues. My kids and in-laws used to be customers too, but we told them not to switch. Not worth the hassle.
13 februari 2026
Antwoord van Constellation
Hi Dana, We are very sorry to hear about your experience. We certainly do not want that to happen to any of our customers – current, previous, or returning. We have sent you an email to the address associated with this review. If you could please respond to that with the requested information, we can escalate this to our Care managers for further review. We appreciate your feedback and apologize again. Thank you.
Happy and pleasantly surprised....
When I called Constellation customer service to inquire if I would be able to get their new, lower rate since I had just signed up for their service less than a month before, the gentleman was very pleasant and helpful. They did give me the lowest rate and I was both pleased and grateful. 🐦💗
13 februari 2026
I like your service at my home
I like your service at my home. I had electricity on the next day as your promise. Thank you.
7 april 2026
Need more timely communication after switching to CE
I like the product and transparency of the price. However, after I sign-up to CE from Gexa I did not get timely communication of how and when the switching would happen. I have switched to CE from Gexa on 4/6. To todate, I have not received info for my account...acct number and price program thru either postal mail, email, and text msg. I only find out the switching is successful by getting the Gexa final bill.
I was traveling overseas for a while. I desperately need my acct info to set up future payment.
9 maart 2026
Antwoord van Constellation
Hi Peter, We're sorry to hear you have not received your welcome packet. We have sent an email to the address associated with this review. If you could please respond with the requested information, we will escalate this to our Care managers so that they can get you set up with your online account. Thank you.
We are return customers and will enjoy…
We are return customers and will enjoy being back.
12 februari 2026
Antwoord van Constellation
Hello,
We are very sorry to hear about your experience. You should have received a confirmation email with your enrollment and a packet once your service starts. You should also be able to look up your enrollment status at this link: https://www.constellation.com/solutions/for-your-home/residential-signup/enrollment-tracker.html.
We sent you an email listed with your review requesting additional information. If you could please respond to that, we can escalate this to our Customer Care managers to look into for you and have a team member reach out.
Thank you,
Constellation
Great correspondence Online…
Great correspondence Online communication very efficient. Prompt responces
18 maart 2026
Less expensive
1 februari 2026
The technician lied that I asked him to repair a different property yet he didn’t show up
A lie from the technician.
I have been a customer for many years. I have enjoyed great service but I was so disappointed today. I called for service but no one called or showed up. When I inquired, I was told that it was cancelled because I asked the technician to service a different home.
I never received any call. I am waiting for evidence of the technician call or visit. This is annoying.
8 april 2026
Review zonder uitnodiging
Antwoord van Constellation
Hi Dinah, We are very sorry to hear about your experience with our Home Services. We have sent you an email requesting additional information so that our Home Services Director can look into it further and have someone reach out to you. We appreciate your feedback and apologize again. Thank you, Constellation
Took too long to communicate and start…
Took too long to communicate and start service; decided to use other provider by the time you processed my request.
31 januari 2026
Antwoord van Constellation
Hi Deborah, We are sorry we could not meet your expectations when switching. Unfortunately, the switch process can take some time because the utility must approve the request. We appreciate your feedback and will share it with our Care team. If you change your mind, we welcome the opportunity to be your energy provider. Thank you.
Representative was able to answer and…
Representative was able to answer and resolve my issue by linking my two accounts in a timely manner.
31 maart 2026
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