Coolcabanas Reviews 1.223

Great matketing but he worst customer setvice(does not exist) and courier service ever experienced. If you get a problem with it on opening your stuffed. One email address no phone contact...all offshore but Australian company!!

I ordered a medium for my daughter and her family as a Christmas gift. We’ve seen many on the beaches in New Jersey and thought this would be a great addition to our beach experience, which I’m sure it would have been. However, the only pattern available when I ordered was the pineapples and I wasn’t thinking about the implied message that upside down pineapple send in today’s American society (look it up if you don’t know). Since the pineapples are printed randomly over the surface, this was an inappropriate family gift. I wanted to exchange it for a different pattern, but they don’t do exchanges. My only option was to pay $50 return fee and send it back. It turned out to be a pricey mistake on my part.

Despite not having any parts for my old superseded model, they provided a substantial refund on my purchase of a new Coolcabana all on Christmas Day.

Customer Service exceptional. I ordered the incorrect Cabana and when I reached out to Coolcabana's support they were extremely helpful . Responding immediately to my emails advising me the process I needed to follow. My follow up email in regards to my refund was also dealt with swiftly. My communications were with Will - so big shout to him for his wonderful customer service.

We visit Australia each winter and decided to make the investment in beach gear this year. Without a doubt, this is the best quality and design for sunshades. We went all in and got the chairs and mat. All set for an amazing summer st the beach. Thanks for the great customer service Will!

I had to cancel my order and they were very quick and professional.

Great service from start to finish, my questions were answered promptly via email, and super fast delivery. Can’t wait to use this product AAA+++

Cool cabanas very quickly refunded my money when I realised I had double purchased the same item.

Fabulous customer service, even during the busy Christmas season. Highly recommend 💜

First rate customer service. I damaged a connecting arm during first time setup. They paid for a replacement arm, no questions asked, and provided guidance for installing the replacement. Looking forward to using the canopy this summer!

I have purchased a cabana and now the new chair. Not only is the product excellent the customer service has proved to be excellent as well. I made a mistake when I ordered the chair and within 24 hours cool cabanas had rectified the problem for me.

Thankyou again CC !

Great customer service! I accidentally ordered two cabanas by mistake and my email was responded to and resolved super quick! Can’t wait to use my cabana at the beach this Summer!!

Plesently surprised at the fast customer service response and their communication. Fast product shipment too!

Had a problem with the spike and was replaced with a full refund quickly thanks a lot plus it’s the best gazebo in the market

Will was very prompt and helpful with my query. Fantastic service, 5 stars

An amazing product and customer service. We purchased two of the Red Series cabanas and couldn’t be happier. We’ve added the grass kits and also mat to maximise usage at the beach and also for Christmas garden parties. Bravo!

The product is amazing and of high quality. Dealing with Will from customer service was exceptional and accommodate for my needs and answered my questions in a promptly manner. Highly recommend Coolcabanas.

The quality of the product, (no cheap copies comes close). The service from an Australian company. Their appreciation of your custom. Our beach experience is much better with quick assembly and packing, which is very important in the heat. Please support them they are great.

I made an error in my order and contacted company who responded immediately and permitted me to cancel my order and refunded my purchase cost. This is a rare gesture of the highest standard in customer service. Thank you!

Such great help from customer service. I had an issue with my shipping address and they fixed it immediately, saving me a major headache. Friendly and efficient. Can’t wait to use my cabana on the beach. Highly recommended!