coolcontacts Reviews 

Very good communication with the company - knowledgable and approachable and ealt with my queries and my order very effectively.

Very happy with my order for gas permeable hard lenses. There are countless sellers of disposable lenses but Coolcontacts was the only place I could find my brand of lenses. I was about to go on holiday and had no spares but they placed my order quickly and let me know its progress. They arrived in good time and they look exactly right. It was a very much quicker and cheaper service than if I had gone back to the high street optician who tested my eyes and who wouldn't even post lenses out. Excellent customer service from Coolcontacts. I recommend them and will buy from them again.

Great service. Promptly delivered even though these are made to order contact lenses. Will be back again

This is the second time I have used cool contacts. Any queries they are quick to respond. Easy to order online you only need to upload your current eye prescription. The price even including paying postage is much more affordable than my optician and the whole service is fast and efficient. Very impressed and will definitely use again.

Very swift response to queries
Delivery on time as promised

While I have no problems with the lenses I think that without my reminder to Abu asking about the whereabouts of my lenses the delay in posting my lenses could have been extended to another week.

Great service yet again - delivery made quickly for such specialist lenses.

The order got lost and nobody noticed until I chased up and then there was still no communication while the order was resent and lenses not as expected. Overall very disappointed, no communication and poor service

The usual, professional, slick service from Abu/coolcontacts. I know I can rely on things running smoothly; but with the knowledge that if I did have a query or something was amiss, I know that Abu is on the end of the end of a phone/message to help with his friendly and professional manner.

Excellent customer service and speedy service

I needed the contact lenses urgently as I was going away and they got them back within a few days! They kept you up to date with what was happening. Excellent service- thank you!

Great customer service support and follow up service.

Cool contacts offered me the same lens for £60 instead of £165 by my locla optician.

The service care was excellent, a mistake was spotted in the way I had typed in the prescriptio, and corrected immediately.

What a find! For some reason my opticians now don't offer gas permeable lenses, I can go straight to here everytime I need new lenses. Very helpful, no question was too silly. Great company. Great service

Customer service is very efficient and professional. Lenses were delivered on time and I am very happy with the lenses (GP lenses) thank you

i was very impressed that they contacted me straight away after I made my order to check the details. They needed some more information from my opticians, which I gave them and they immediately started processing the order. The order arrived much sooner than it said it would, they kept me informed throughout of how the order was progressing. I have been wearing my lens now for nearly a week and had absolutely no problems at all. Thank you

After spending hours on the web trying to find a supplier for my difficult to find custom made annual soft contact lenses I was happy I found them at Cool contacts. I have ordered three pairs since 2024 and the service and delivery were superb every time. Communication with Abu is very easy via email, Whatsapp, or sms, he always replies within a few hours and keeps you updated about the delivery. Contact lenses arrive well packed and within the estimated time. I highly recommend Cool contacts if you're looking for any particular contact lenses and great service. Thanks Abu.

I had a very positive experience ordering my contact lenses (which are so comfortable). My emails were answered quickly and the lenses arrived really quickly.