This company is a joke. It’s a good business model but they are ripping off everyone. Why would you charge me for insurance when I have trailer interchange on my policy? Young owner operators listen t... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
No matter the issue Samantha T. takes care of it in the most professional manner. She is an extremely good communicator and always keeps me updated with the trends and other factors that may affect my... Toon meer
Bedrijf heeft geantwoord
This is the best company..they work with you and all your needs…If they have nothing available I would not want to choose another company …I’ve only ever used them …they are friendly and personable th... Toon meer
Bedrijf heeft geantwoord
My unit was held hostage. Renter returned when he felt like it. I was told late fees was captured and we would be compensated for the inconvenience. Coop took it upon themselves to extend reservation... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over COOP by Ryder
Geschreven door het bedrijf
COOP by Ryder provides complete flexibility, control, and options so businesses facing transportation challenges have a trusted go-to partner for commercial trailer and vehicle rentals, product storage, the capability to rent out idle vehicles, and more. For unparalleled fleet optimization solutions, our team of experts combined with cutting-edge technology puts businesses in the driver’s seat to maximize fleet use.
Learn More
With COOP, businesses can unlock the power of fleet optimization.
- Monetize your idle commercial vehicles to make the most of your assets.
- Flex your fleet up and down to match the seasonality of your business.
- List or rent a wide range of vehicles for both short and long-term rentals.
- Manage rentals all on one easy to use platform.
- Feel confident about rental rates when a vehicle is listed using our innovative Smart Rate tool which dynamically adjusts the rate based on a variety of characteristics like vehicle type, mileage, and market demand.
- Rent trailers in bulk for storage, trailer pools, and drop and hook applications.
COOP offers a large inventory of commercial vehicles and 24/7 roadside assistance with every rental! The good news is, you don’t only have to take our word for it, read what our customers have to say here on Trustpilot, or learn more about COOP by Ryder at COOP.com
Questions? Contact us at 877-747-5352
Apply Today
Contactgegevens
Verenigde Staten
- (866) 268-4229
- coop.com
Attempt to contact administrators was a dud
I attempted to contact administrators on several occasions. All they did was mark the incident as completed without providing any response. So I have gone almost three months now without an answer to my billing inquiries.
1 november 2022
Antwoord van COOP by Ryder
Craig, this is not up to par! We are looking into this to understand further.
You are the best
11 januari 2023
Antwoord van COOP by Ryder
YOU'RE the best! Thank you for sharing your rating, Marc.
Bad communication and awful renters who damage and tear up the equipment. Horrible Coop communication.
Horrible Coop communication.
11 januari 2023
Antwoord van COOP by Ryder
Phillip, we are sorry this was your experience. This is not what we want to be providing. We are looking into the Renters you have worked with as well as where our communication fell through. Thank you for sharing your feedback so that we can work to improve your future reservations.
These bad reviews are all accurate and…
These bad reviews are all accurate and I have experience pretty much all of them. People please read reviews on companies and products. If I had read the reviews before using I wouldn't have done business with them. You live and you learn..!!
20 december 2022
Review zonder uitnodiging
Antwoord van COOP by Ryder
Hi, Wardell! As COOP rapidly grows, we are experiencing some growing pains. Please know that we are evaluating where improvements are needed and working to update our processes to create a smoother, overall experience.
No matter the issue Samantha T
No matter the issue Samantha T. takes care of it in the most professional manner. She is an extremely good communicator and always keeps me updated with the trends and other factors that may affect my business. Very valuable asset to Coop.
16 december 2022
Antwoord van COOP by Ryder
Thank you so much for sharing, Kyle! You are a valuable partner. We're happy to have Samantha on our team to help support you and your business.
COOP No Call (ghosted communication)
Issues w renter and minor repairs. Low fluid and COOP took truck off the platform for 10 days at renter’s request, who continued to drive as per tolls. Rep updated platform after I provided docs. COOP would not return calls.
10 november 2022
Antwoord van COOP by Ryder
We apologize for the inconvenience this caused you, Keedrick. We are looking into this reservation and what caused our lack of communication. We are grateful for your feedback!
My experience overall has been great
My experience overall has been great. Customer service is great and Artea Freeman is awesome! I only wished that Coop had more renters. There have months when my equipment was been not rented for weeks.
15 december 2022
Antwoord van COOP by Ryder
Thank you for sharing your rating and feedback with us, Brandy! We are working on bringing more Renters to the platform, and this rating will help.
Outstanding company for getting rentals
Easy to work with to get your rental equipment
24 oktober 2022
Antwoord van COOP by Ryder
Thanks for sharing your experience with us and the community, Phillip.
There’s no concrete communication
There’s no concrete communication
There are no guarantees a vehicle could even be reserved
14 december 2022
Antwoord van COOP by Ryder
Elvin, we are so sorry that your experience did not quite match your expectations. We would like the opportunity to speak with you to resolve any issues so that we may deliver a better experience in the future.
My truck was damaged by a renter and…
My truck was damaged by a renter and the customer service time lied to me and refused to help with my claim. I’m still waiting on the information in writing that I signed which would show I had to have the truck diagnostic done within 7 days. 3 weeks later.
1 december 2022
Antwoord van COOP by Ryder
Nosa, thank you for providing your feedback and letting us know about this issue. This is not an experience we want to be providing. We will be looking into this for you and will be contacting you with more information.
Its save us on idle time of our assets…
Its save us on idle time of our assets and help to make some profits while equipment its idling.
14 december 2022
Antwoord van COOP by Ryder
Thank you so much, Greg. We are very happy to be partnering with you!
All my needs were met truck drove good…
All my needs were met truck drove good and prices were cheaper than other rental places.
1 november 2022
Antwoord van COOP by Ryder
Thanks so much for taking the time to leave us a 5-star rating, Shauntee – it’s much appreciated!
Everything went great
Everything went great. With this company. NO HASSLE!!!!!! My contact Samantha stayed in contact even after my first Booking.
18 november 2022
Antwoord van COOP by Ryder
Thank you for sharing your experience, Jermaine. We are excited to be working with you!
Very good experience It is definitely…
Very good experience It is definitely beneficial for a little extra money on the side, Thanks Coop
14 december 2022
Antwoord van COOP by Ryder
You're welcome, William! Thank you so much for sharing your experience with us. We're so glad you can benefit from COOP and make a little extra money on the side.
Agent Samantha Thibadeau was amazing
Agent Samantha Thibadeau was amazing, and communication was by far the best.
7 december 2022
Antwoord van COOP by Ryder
Thank you, Samantha, for creating a wonderful experience; and thank you, Ramin, for sharing your shout-out!
Super bad company have a third party
Super bad company have a third party. Does not pay your money. I wish very much I can sue the hell out of this company.
7 december 2022
Antwoord van COOP by Ryder
We're sorry to hear about your negative experience, Jenkins. We'd love to speak with you to better understand your experience and how we can make it right.
COOP TAKES WAY TO LONG TO PAY AFTER…
COOP TAKES WAY TO LONG TO PAY AFTER UNITS ARE RETURNED. REMOVING UNITS OFF THE PLATFORM
6 december 2022
Antwoord van COOP by Ryder
Eddie, we are saddened to hear this! We agree with you. In the research study we invited you to in October, we were exploring ways to better meet your needs. This is an area we are evaluating to see where we can decrease the time between your vehicle return and receiving your payout in order to improve this experience moving forward.
Very unhappy with claims handling of my…
Very unhappy with claims handling of my trailer. They promised it would be returned repaired. It was taken out of service and allegedly was repaired. I was not paid for this time lost. The trailer was returned with the major damage untouched.
5 december 2022
Antwoord van COOP by Ryder
Greg, thank you for providing your feedback and letting us know about this issue. We are very sorry this took place! Please know we are looking into how this happened and working to remedy the situation for you.
Leadership & Customer Service needed…
You have to call for your deposit and anything the owner says goes.
27 juni 2022
Antwoord van COOP by Ryder
We apologize that this was your experience, Janise! Please know that we're working with our support teams to evaluate what caused this experience for you. We will be following up with you. Thank you for bringing this to our attention.
My unit was held hostage
My unit was held hostage. Renter returned when he felt like it. I was told late fees was captured and we would be compensated for the inconvenience. Coop took it upon themselves to extend reservation without my consent and will not release that late fees they assured me they captured. Worst experience ever. I will no longer recommend this platform
11 november 2022
Antwoord van COOP by Ryder
Syreeta, we are very sorry to hear that. This is not an experience we want our customers to encounter. We are working with our support team to understand how this happened and how we can remedy this situation. Thank you for bringing this issue to our attention! We will be following up with you.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.