Great product- Great customer service. I ordered 2 stemless wine glasses after seeing them advertised on Instagram. There was an issue with delivery on the part of Parcelforce. Without question Susa... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This past month I made my 3rd purchase from Cornet Barcelona. First time was my granddaughter’s wedding a year and a half ago. I bought the stemless wine glasses. Only because they were so be... Toon meer
Bedrijf heeft geantwoord
I felt very duped by this company. They market that their glasses are made by “artisan craftsmen” giving the impression they are made in Barcelona. They are not, they were delivered directly from t... Toon meer
Bedrijf heeft geantwoord
2 Wassergläser und eine Wasserkaraffe der Serie Sagrada habe ich gekauft. Kein Glas gleicht dem anderen. Das Sonnenlicht lässt das Mosaik in herrlichen Interferenzen erstrahlen. Man spürt das Herzblu... Toon meer
Bedrijf heeft geantwoord
4,6
Uitstekend
212 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I bought it as a gift, but I can’t give it as a gift, it’s terrible.
I bought wine glasses, it's good that only two, because the quality is terrible. I understand that it's handmade, but it's very bad handmade. The glasses are painted very badly, there are bubbles somewhere, the paint goes beyond the borders. The company logo is also crookedly printed. The thread that made the pattern breaks in the middle. Why disgrace Barcelona like that?
Lastly to be charged an exorbitant fee for safe packaging and delivery, they arrived in a lightweight cardboard box with a thin layer of paper wrap and not from Spain. The gift box was damaged and the glasses were lying on the fabric with stretch marks, the fabric was not attached to the box as it should be. Everything is very messy.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Dear Katherine,
It´s Susana from Cornet Barcelona.
I´m very sorry to know about this concern with the art pieces you received in your order. 😥
This is highly unusual as our company prides itself on quality, artistic pieces that bring joy to the person receiving them.
At Cornet Barcelona, we stand by our promise to make things right whenever something falls short. I truly apologize for the trouble this has caused you, Katherine.🙏
As we´re very committed to the full satisfaction of our customers so we offer a 90-day full money-back guarantee and a 1-year warranty for replacement.
That said, please rest assured that you´re totally covered by these guarantees of ours.
To assist you in a better way, I´ve sent you an email. Would you please check your inbox?
You can rest assured that I´ll be here to rectify this for you.
Sincerely,
Susana
A brilliant company
A brilliant company. My wonderful glasses arrived quickly and beautifully packed. I’m so pleased with them and intend to buy more later in the year.
My special thanks to Susana who was unfailingly helpful to me
16 juli 2025
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Cilla,
It´s my pleasure to assist you.❤️
I’m super happy that you´re pleased with your new Cornet Barcelona art pieces. 🥰
And it’s always a joy to help our wonderful customers like you, and your kind words genuinely made my day!
We’ll always be here whenever you’re ready to add more pieces to your collection later this year or whenever you need our assistance.
Have a lovely day,
Susana
I absolutely LOVE these fabulous…
I absolutely LOVE these fabulous glasses/pieces of art. I was skeptical at first but they looked so nice online I took a chance and ordered a set of four Ocean Majestic stemless wine glasses for myself and they arrived packed in a gorgeous black box packed so perfectly. I instantly fell in love. Then I turned around and bought a set for a friend’s birthday. Can’t wait until she gets them! Shipping was quick and the company is fantastic at keeping in touch. Very Very happy!!
10 juli 2025
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Gretchen,
Susana from Cornet Barcelona here. ❤️
I´m overjoyed to learn how much you love your new Ocean Majesty wine glasses. It’s always wonderful to hear that a bit of hesitation turned into love at first sight!
And what a thoughtful gift for your friend -- we’re sure she’ll be just as delighted.💯
Thank you for your trust and support, and for letting us be a part of such meaningful moments.
We’re so grateful to have you as our valued Familia member! ❤️
Greetings from Barcelona,
Susana
My wife and I are true fans of this…
My wife and I are true fans of this Company. The excellent craftsmanship and hand painted colors make each piece a true work of art. Five Stars also to their Customer Care Group. A special thanks to Ivette whom has shown us what truly outstanding customer service is!
Mike
2 juni 2025
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Mike,
Susana here. This review truly means a lot to all of us at Cornet Barcelona. 😊
I´m thrilled that you and your wife are enjoying our handcrafted pieces -- knowing they’ve brought joy into your home makes everything we do worthwhile.
Also, your kind words about the artistry and colors warm our hearts.
And I’ll be sure to share your special thanks with Ivette -- she’ll be so happy to hear that her support made a difference.
Thank you again for being part of our la familia. We're truly grateful for your support and appreciation.
Cheers!
Susana
Delayed receipt of purchase
I purchased a set of wine glasses on April 29, 2025. Today is June 20th. My purchase is now in Italy and I live in the United States. This will be the only time I ever make a purchase from this company.
20 juni 2025
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Dear Sandra,
It´s Susana from Cornet Barcelona.
I hope everything is well.
After reviewing your order, please allow me to gently clarify what happened.
You placed your order on April 29, 2025; however, due to an unexpected inventory issue, we needed to cancel it.
A message explaining the situation and confirming your full refund was sent to you on April 30.
Nonetheless, it’s possible the email didn’t reach you as intended, and I’m truly sorry if that left things unclear.🙏
Just to reassure you, your order was not shipped, and nothing is currently on its way. The full refund was processed at the time of cancellation.
If you’d like me to resend the refund confirmation or you require any further details and assistance, please don’t hesitate to reach out to us at wecare@cornetbarcelona.com.
Sincerely,
Susana
I brought a set of the wine glasses as a gift.
I brought a set of the wine glasses as a gift for my partner. She loved the uniqueness and individuality of each glass. Unfortunately, despite the fact the glasses were so well packaged, one of the glasses slightly damaged. However, this did not take away from experience as the customer services and care were excellent. The customs care manager who dealt with this on my behalf was so courteous and helpful. She was prompt with emails and kept me updated though out. The replacement glass arrived and was as beautiful as all the others. We are now looking at other products to add to the collection.
2 april 2025
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Ian,
This is Ivette from Cornet Barcelona.🙂️
Thank you so much for sharing your honest feedback.
First of all, we are truly grateful that you chose our glassware as such a special gift for your partner. It's wonderful to know you appreciate the uniqueness and handcrafted nature of our pieces.
I completely understand how disappointing it must have been to discover that one item was slightly damaged during transportation. It’s disheartening for us, as we take great pride in delivering pieces that delight our recipients.
And for that, I offer our most sincere apologies for this issue.
That said, I’m glad my colleague Susana was able to assist you effectively and find the best solution for you.
Please know we take this matter very seriously and are committed to providing the best possible experience. We’re also working to prevent similar issues from occurring in the future.🙏️
We truly appreciate your patience and understanding throughout this process. Once again, thank you for being such a valued customer and for your continued trust in choosing us again.💯️
Thank you and have a great day!
Ivette
Champagne glasses from Cornet Barcelona and…
The glasses from Cornet Barcelona are really beautiful and unique - I bought them for an engagement present . The customer service in Spain was very good after some challenges with the delivery in the U.K. (which was not Cornet Barcelona fault ) so I would definitely buy more gifts . For the quality the price is very affordable .
8 april 2025
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Ms. Katherine,
Susana from the Cornet Barcelona here.
I´m so happy to hear that you chose our glasses as an engagement gift and that they were well received by the couple.
Also, thank you as well for your warm appreciation with our service.
It’s also wonderful to know that, even with the delivery challenges, our team was able to support you well.
Your overall kind words about the quality and uniqueness of our pieces and your intention to return for future gifts really encourage us to keep doing what we love.
We´re always here, ready to assist you with your future orders.
Thank you again,
Susana
Thjs group is one of the best I’ve done…
Thjs group is one of the best I’ve done business with. They are very professional.
Their art work and designs are 2nd to none. I’d highly recommend them to anyone who is looking for something extremely beautiful and creative as a gift for the Holidays or a special occasion. Their people are truly special people!
30 maart 2025
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Rick,
Susana from the Customer Care Team here.
Thank you so much for your kind words! 😊
We're absolutely thrilled to hear that you had such a positive experience with us. It means a lot to us that you appreciate the artistry and professionalism behind our work.
We also appreciate your recommendation as well as your trust.
If you ever need assistance again in the future please know that we´re just one email away.
Thank you and have a beautiful day!
Susana
Super professionelle og en fantastisk oplevelse!
Jeg købte 6 vinglas uden stilk som en gave. Pakken kom hurtigt og var pakket godt ind i beskyttelse.
Desværre var gaven ikke faldet i god jord hos modtageren, så jeg kontaktede CornetBarcelonas kundeservice efter næsten 3 mdr, og det var intet problem! De svarede hurtigt på returneringen og var meget behjælpelige med at sende returlabel og forklare processen ved at sende til udlandet.
Hele vejen igennem blev jeg guidet og fik en personlig henvendelse fra deres personale, der svarede hurtigt på alle henvendelser. De var søde og rare, og alt i alt meget professionelle.
Jeg anbefaler 100% deres vare, som både er flotte og god kvalitet.
21 februari 2025
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hej Sofie,
Tak fordi du tog dig tid til at dele din oplevelse!❤️
I´m so glad to hear that your order arrived quickly and safely.
Also, I completely understand that sometimes, gifts don’t always work out as expected, and we’re happy we could assist you with the return process.
It’s wonderful to know that you found our team helpful and professional; we truly appreciate your kind words!🥰
Please know that your recommendation means a lot to us, and we’re truly grateful for your support.
If you ever need anything in the future, please don’t hesitate to reach out.
Thank you and have a lovely day, Sofie!
Susana
Absolutely amazing wine glasses
Absolutely amazing wine glasses. They are stunning and I will buy more
14 februari 2025
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Paul,
It´s Susana from Cornet Barcelona.
Thank you so much for your wonderful feedback!
I´m very thrilled that you love your new wine glasses. It truly means a lot to us, and we’re excited that you’ll be back for more!🥰
If you ever need any assistance in the future, please don’t hesitate to reach out. I´m here to help!
Cheers,
Susana
She Loved Them
I gave my fiancee a set of six Sagrada Balloon Wine glasses as a gift for Christmas. When she opened the box and saw the beauty and uniqueness of the gift she was overwhelmed. The quality of the glass and the vibrancy of the paint colors is outstanding. The fact that the gift represented both her Spanish heritage and her faith made it that much more special. She is so happy with them that she now displays the glasses in her china cabinet.
I was very happy with the ordering process. The representatives at Cornet Barcelona were very helpful and responsive to any questions I had. I highly recommend this company.
24 december 2024
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Michael,
It´s Susana. Please bear with us for the delay in getting back to you here.
Thank you so much for taking the time to share this beautiful story.😊
I´m truly touched to hear how much your fiancée loved her new ´Sagrada´ Balloon Wine Glasses, and how meaningful they are to both her heritage and faith. What a thoughtful and special gift of yours for her! ❤️
It brings us so much joy as well to know that the glasses are proudly displayed in her china cabinet! And it´s delightful that you had a smooth experience with us and felt supported throughout the process.
We always do our best for all of our Familia members like you.
Thank you again for your kind recommendation. It means the world to us.
Greetings from Barcelona!
Susana
Susana
Beautiful glassware 😍 I ordered four…
Beautiful glassware 😍 I ordered four for my sisters and each one is truly a work of art!! One of the glasses arrived broken, but customer service was amazing and they got a replacement in the mail to be very quickly. 10/10 recommend buying from this company!!
22 januari 2025
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hi Melissa,
Wow, thanks a lot for writing your lovely review of your order from us!🥰
I´m glad to know how pleased you are with the beauty of the art pieces you ordered for your dear sisters.
I´m confident that they´ll elevate their drinking experiences into more enjoyable ones. We´re happy to be your trusted gift provider. ❤️
Also, we´re grateful for your sweet words about our service. We´ll always do our best to ensure that we provide the best and consistent assistance we promised to each of our valued customers like you.
Thanks again and greetings from Barcelona!
Susana
Faulty goods and poor customer service
Very, very disappointed with the glasses. I ordered these as a gift for my daughter so she could start collecting them. On receipt of the gift she went to use them and both glasses wobbled and one glass splintered into her finger.
I contacted them straight away - with photos - response times have been terrible and resolution not great. These are expensive glasses and to return I need to wrap in bubble wrap (which guess what I don’t have) and traipse to one of the collection points. Don’t feel that it is acceptable and I shouldn’t be inconvenienced for faulty goods. My daughter still has the splinter in her finger as well!! Still waiting for response from my last email on Friday.
Just not good enough.
27 december 2024
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hola Karen,
This is Constanza from the Cornet Barcelona team.
I truly appreciate you taking the time to share your feedback.
I’m very sorry for the experience you and your daughter have face, this is certainly not the level of service or quality we strive to provide. I sincerely regret the issue with the glass and understand your frustration regarding the return process. 🙏
I’ve checked your case and noticed that you’ve already received the replacement for the defective piece.
However, I completely understand that the situation was far from ideal, and I will be sharing your concerns with our team to see how we can improve.
If there’s anything else I can do to assist you, please don’t hesitate to reach out, I’m here to help. 💯
Have a great day,
Constanza
We had received a pair of the glasses…
We had received a pair of the glasses and saw when taken out of the box, there were several cracks in the lip of the glass. We didn't want to let the giver of this gift know, so we reached out to Sifa and she helped us exchange it without needing the PO number from the gift giver! Outstanding customer service along with great communication on when we would be getting the replacement.
2 januari 2025
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hello Matt,
It’s Susana from Cornet Barcelona.
We truly appreciate your kind words and are grateful for your wonderful review!
Our goal is always to provide the best experience for our valued customers, and while it was unfortunate that your order arrived with an issue, we’re glad we could make things right for you.
Please know that we’ve taken note of what happened, and we’ll continue doing our best to prevent such situations in the future.🙏
Most of all, we’re happy that everything was resolved in the end and that you’re satisfied with your experience. This wouldn’t have been possible without your patience and trust, so thank you for giving us the chance to make things right!
Sending our warmest greetings from Barcelona,
Susana
Quality Wine Glasses
Quality wine glasses. They’ve impressed everyone who has seen them.
Had a small query and their response time was first class.
If you want something that will receive positive feedback from friends you should purchase these glasses.
30 december 2024
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hi Hugh,
Susana from the Customer Care Team here.
I´m very delighted that you´re pleased with our brand and most especially with the quality of your art pieces! 🥰
Also, thanks a lot for recommending us. We truly appreciate such lovely feedback and that it inspires us to continue sharing the beauty of our glasses with everyone. 🙏
Always feel free to email us at wecare@cornetbarcelona.com if in case you need anything.
Thank you and have a lovely day!
Susana
Very Prompt professional customer…
Very Prompt professional customer service!
20 december 2024
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hola Rod,
Susana from Cornet Barcelona here.
Thanks for this wonderful review of our service.
We truly appreciate it. 🥰
Have a beautiful day!
Susana
Company made it right - but beware shipping times
Updated after dealing with the company:
So I was initially very unhappy as my order seemed or have stalled out in the void. But luckily it arrived the day before Christmas. While the shipping promise was not met, the product is GORGEOUS and the company reimbursed my expedited shipping. SO, in conclusion, gorgeous glasses, be careful not to request on a tight timeline, but when you receive them you will be delighted;
Initial review: So far I am super unimpressed. I ordered these as a Xmas gift on 12/13 due to the 2-3 days delivery guarantee- which I paid heavily for. Fast forward to 12/21- shipping is "on the way but delayed" with zero update on when they are due and no guarantee that I can see they will arrive for Xmas. VERY disappointed and I feel scammed
20 december 2024
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Dear Sylvie,
Ivette from Cornet Barcelona here. 😊
I'm so happy to hear that we were able to find a solution and sort everything out to ensure your gorgeous glasses will arrive before Christmas!
I completely understand how important it is to have the order on time, especially for special dates. Despite the initial delay with the expedited delivery, we’re glad we could find an effective solution for you.
We always strive to meet delivery dates, but sometimes unforeseen delays can happen once the order is shipped, as we don’t have full control of the order while it’s in transit.
To demonstrate our commitment to providing the best experience for our customers, we reimbursed the shipping costs of your order to make up for the inconvenience and ensure your trust in purchasing with us.
Your valuable feedback is truly appreciated, and it will help us improve our service in the future.
Thank you for your understanding and support! 😊
I'll be more than happy to assist you personally so please don't hesitate to let me know whatever you need, Sylvie.
Thank you again!
Made in China and Very Expensive
The glasses are beautiful but very thin and fragile. I just purchased a set of wine glasses for a Christmas gift so I hope they last a while for the recipient for as much as I had to pay for them. I probably won't purchase again due to them being MADE IN CHINA. The box they are packaged in has a small sticker on the bottom stating this in small print.Their website leads you to believe they are being handcrafted in Spain. I can get beautiful glasses that are probably made in China from Amazon for half the cost so that's what I'll do next time.
21 december 2024
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Dear Angela,
This is Susana from Cornet Barcelona.
I’m sad to hear that your experience hasn’t been what you had hoped for. We genuinely care about our customers and want every piece to bring satisfaction. Please know that we’re here to help in any way we can.😥
To share a little about our process, all of our art pieces are thoughtfully designed in Barcelona and handcrafted with great care in our specialized workshops.
These workshops of ours are located in both Europe and Asia, have been dedicated to fine glass artistry for over 60 years, ensuring that each piece is crafted with love, skill, and tradition.
We take great pride in maintaining the highest quality standards and carefully selecting our partners to create glassware that we truly believe in. That’s why we stand behind our pieces with a 90-day money-back guarantee and a 1-year warranty—your satisfaction means the world to us.
Please don’t hesitate to reach out to wecare@cornetbarcelona.com if there’s anything we can do to assist you. I’d love to help in any way possible.
Yours sincerely,
Susana
Best In Class / Unmatched Service
What made my experience great is the unmatched best in class customer service. I worked direct with Constanza who couldn't of offered a higher level of down to earth, take care of the customer, service! I know it was indicated that the team at CB played a huge role as well so hats off to the full CB service team. I couldn't be happier with my product, more importantly I couldn't be happier with the service. Highly recommend Cornet Barcelona to anyone!!
18 december 2024
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hola Jayme,
This is Constanza from the Cornet Barcelona team. 😊
I just wanted to thank you so much for your kind words!
I’m beyond happy to hear that you’re very pleased with both our service and our products. 🙏
We always strive to provide the best experience possible, so knowing that you felt taken care of truly means the world to us.
I’ll be sure to share your lovely feedback with our entire team, and we deeply appreciate your support and recommendation!
Enjoy your gorgeous pieces, and thank you again! 🤩
Wishing you a wonderful day,
Constanza
What an experience - wonderful glasses - excellent customer service ;)
We are delighted with the glasses, which are a highlight on any table. The perfect finish, the grace, the wonderful ambience they offer, the moment of surprise that guests feel when they see and feel the glasses for the first time - all this makes us happy.
Admittedly, there was a small problem at the beginning, but this was solved in an impressive way by customer service. We would like to take this opportunity to say a big thank you to Sofia. Rarely have we felt such a customer experience, where communication and response were completely problem-free and absolutely prompt. At the end of the day, we have a satisfied customer - something that is rare in this day and age of mass production.
All in all: Thank you for everything!
18 december 2024
Review zonder uitnodiging
Antwoord van Cornetbarcelona
Hi Christian!
It's Sofia here.
Thank you so much! Your kind words really touched me, and I’m beyond grateful for the time you took to share your experience.
It means a lot to know the glasses brought so much joy and elegance to your table, and that they’ve made such a great impression on your guests. 🤩
I truly appreciate your understanding with the initial issue, and I’m so glad I could assist in resolving it for you.
Your feedback means a lot to us, and I can’t express how much it motivates us to continue providing the best possible service.
Thank you again for being such a wonderful customer!
If there’s anything you need in the future, please don’t hesitate to reach out—I’m always here to help! 😊
Take care. ❤️
Sofia
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.