coronafocus.app 

VERY POOR DELAYED SERVICE, I HAVE WAITING IN MY HOUSE ALREADY 6 DAYS FOR RESULTS OF DAY 2 TRAVEL PCR TEST

I bought Day 2 travel PCR - within 24 hours result from receipt to the lab. Sample taken on 3 January - bank holiday. Put it in priority royal mail - it was tacked 24 hours. It was taken on first working day 4 January, received after 48 hours? on 6 January 12:02 in the lab and the test reported on 8 January 17:37 = 53 hours later from the receiving the sample for service I bought within 24 hours. Oncologica is a bad lab in terms of time. I had bad experience with another company in the past called Now Test with horrible delay as well and ended up having their PCR with oncologica.

Not Great tbh. They shipped it off pretty quickly but due to the new year it took a while to get here. And then when they did receive our tests it took them 3+ days to process them... To me, that seems a bit too much... Not Great, 8 days in quarantine for what...

Just adding to the chorus of terrible experiences. I don't know how much is the their service and how much is Royal Mail (I haven't had problems with other Royal Mail items), but that's beside the point. 3 days after posting it, our "dashboard" still says that it hasn't been received. The key thing is that their service relying on Royal Mail is very unreliable and defeats the whole purpose of having a 2-day test to shorten self-isolation.

A further note, we purchased our test through Dam-Health to whom we had gone for a number of in-clinic tests that had been a good experience. We saw the 2-day postal test advertised on the Dam Health site and chose it as we had busy days when we returned. By the test cost us £69 and when we got it, it was just the Coronafocus test that we could have bought directly from Coronafocus for £45.

If only there was a minus “star” review available ! I ordered my Day 2 on 29 November for a “no later than” delivery of 23 December as I was returning on that date from Spain to the UK for Christmas . They never sent the test on that day neither on 24th December so called them …. Only to be told that I wouldn’t receive the test until 29 December at which time I would have returned to Spain !! I applied for full refund which all of a sudden informed me that case was closed! I would NEVER recommend this so called company to my worst enemy as they are absolutely useless and I will say as much on my social media plus trading standards plus watchdog . Hope they get their comeuppance ASAP

Same story here as well. Day 2 test sent back via Royal mail 24 tracked was delivered 2 days ago but never booked in. When contacted they first blamed royal mail for not delivering. When I showed them the tracking with delivered and signed, they changed version. The sample need to be prepped, then up to 48 h for results. But sample prep should be included in the 48h!!! They just play on customers that do not follow the royalmail tracking to gain extra time between delivery and processing. Unprofessional and unpolite customer service. It was a good service I summer,now it has to be avoided like a plague

THIS COMPANY IS A SCAM AND ASSURES YOU THAT THEY WILL HAVE YOUR RESULT BACK IN 24 HOURS BUT NO! IVE BEEN WAITING FOR MY RESULT FOR OVER 4 DAYS AND I THINK GETTING COVID IS BETTER THAN WAITING FOR THIS RESULT TO COME BACK

Still waiting for my test result after 48 hours. Emailed the CEO and no reply, customer services take hours to get through, and are useless. Truly awful company. they lie on their website about test return times.

Absolutely horrible service, they claim you can get results in under 24hours but the refer to there terms and conditions where it says they can take up to 48hours. Avoid at all cost

As all the previous comments state - i sent my day 2 test on 2nd of January, it has been delivered by Royal mail and doesn't even show as delivered on their website. Ridiculous. My daughter missed school because we couldn't stop the self isolation without a stupid certificate. Paid £90 for 2 tests. Waste of money and time !!

Sent my test on the 2nd January before mid-day and still awaiting test results.
It’s a joke! This company should be removed (as many others that I have tried before) from the Gov list!

Still waiting for my results…
this company is a joke.
DO NOT USE

Absolute rubbish service. The govt should take this company off their website. 72 hours after I posted at a priority post box they do not yet even show it as received. I emailed them and got a nonsense excuse - they try to blame it on Royal Mail. I've used other companies for me and my family (we travel a lot) but this is the only one who has been totally useless. Avoid them like EBOLA!

Very long waiting time, the kit is in the lab for aaaages now. My daughter miss her school, and all activities. Every time I call, they promise the result will be back soon, and nothing happens, and till now I don't know if the result will come back or not

Terrible experience , They received my kit and my son's as well from royal mail, however , it took them 23 hours to scan my sample and still my son's kit not scanned on their system. Missing our work and school . chat system is down
Please AVOID

Coronafocus is a complete scam. I paid for 6 day 2 PCR test, hours later the government announced it is no longer required and I called them for refund but they insisted that they will not refund. 2 emails to them were not replied. They are completely scammers. ONCOLOGICA UK LTD is a scam

Unfortunately like the previous reviews, it seems the company either cant be bothered to process the swab samples once they're delivered (usually on time by royal mail) or they do not have the resources to do so. Although tracking shows it has been delivered, it hasnt been booked into the lab. Its probably just sitting in a pile somewhere being ignored while paying customers are missing out on work opportunities or social activities. AVOID like the plague!!!

The company is a joke. DO NOT USE IT!!! The sample was delivered to the site on Tuesday morning, then took another 36 hours to be booked into the system. ( from that point should take 24 hours to receive the certificate ) Now it is Thursday night, and still no results. I had contacted the support, and they are useless; they don’t have any idea if the lab even started on my sample. Only what they are saying is to keep contacting them.

Completely agree with the below. Sent my test back immediately - have seen from Royal Mail that it has been delivered but the app is still not updated to say this. Been stuck at home now for 6 days. Avoid.

Dreadful. Posted 3 PCR tests to them to them using Royal mail 24 hours recorded. 72 hours ago. They arrived on time 24 hours later according to tracking, but the company hasn't record them as having arrived yet, which obviously means they can still report that they do X percent of tests 24 hours after arrival. So we have been stuck in the house waiting for results with no idea when they might get around to doing them.

Had quick chat with their online support, which literally cut us off when we called their bluff about the tests having arrived with them.

Avoid like the, err, plague.