Just bought the XXL Smoker Charcoal BBQ. BBQ looks really impressive, can’t wait to use it. I was missing 1 screw in the pack, either that or I had misplaced it during the assembly. Spoke with K... Toon meer
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Lees wat reviewers zeggen
I bought the Ignis Smoker Charcoal Barbecue & cover. Great communications, fast delivery (of the BBQ), well packaged. Assembly instructions are very good. The unit went together really well, is a gene... Toon meer
Bedrijf heeft geantwoord
Well made for the price point which this is being sold at. upgraded to the cast iron grill rack gives it that touch of higher end than standard off the shelf BBQ the cover is also very useful. deliver... Toon meer
Came on time easy to build used it at weekend very happy except the side pods metal is to thin when you move it they kink maybe make them 1/2 a mm thicker just an idea 👍but for the money well worth i... Toon meer
Bedrijfsgegevens
Over CosmoGrill
Geschreven door het bedrijf
Welcome to CosmoGrill — the UK's home of premium barbecues and outdoor cooking.
Founded in 2016, CosmoGrill has grown from a passion for great outdoor cooking into one of the UK's most trusted barbecue brands. Whether you're a casual weekend griller, a family entertainer, or a dedicated pitmaster chasing the perfect smoke ring, we have a barbecue built for you.
Our range covers everything from compact charcoal kettle grills and XL offset smokers to powerful gas barbecues and innovative hybrid dual-fuel models that give you the best of both worlds. Every CosmoGrill product is designed with you in mind, combining quality materials, thoughtful features, and accessible pricing so that great outdoor cooking is available to everyone.
Based in the UK, we support our customers with responsive service and a genuine focus on getting things right. We also stock a wide range of spare parts, helping you extend the life of your barbecue and get the most out of your purchase for years to come.
Why choose CosmoGrill?
- Free next-day delivery across mainland UK
- Free returns on all barbecues
- Same-day warehouse collection available
- Best price guarantee on every order
With 125+ products and thousands of happy customers across the UK, our Trustpilot reviews speak for themselves. We take every piece of feedback seriously, whether it is a glowing five stars or something that needs putting right, because delivering a great experience matters to us.
Join thousands of customers already cooking with CosmoGrill.
Explore the full range at cosmogrill.com and find your perfect barbecue today.
Why Choose CosmoGrill
Geschreven door het bedrijf
- Built for Real BBQ Experiences
- From charcoal and gas classics to dual fuel versatility, every CosmoGrill barbecue is designed to deliver performance, durability, and great value. Whether you're cooking for two or hosting a full garden party, our grills are built to handle it.
- Fast Delivery, Reliable Support
- Enjoy free next day delivery across mainland UK, easy returns, and responsive customer support when you need it. We are here before and after your purchase.
- Spare Parts, Not Replacement BBQs
- We stock a wide range of spare parts so you can keep your barbecue going for years. A smarter, more sustainable way to enjoy outdoor cooking.
Shop with Confidence | Built on Trust
Fast delivery, easy returns, and support you can rely on.
We stand behind every CosmoGrill purchase. Enjoy free next-day delivery across mainland UK, free returns on all barbecues, and responsive UK-based customer support. If something is not right, we will work quickly to put it right. Simple as that.
Contactgegevens
Unit A3, Middlesex Business Centre, UB2 4AB, London, Verenigd Koninkrijk
- 02081912091
- support@cosmogrill.co.uk
- cosmogrill.com
BBQ Season Ready? - SPRING SALE IS LIVE!
4,5
Uitstekend
558 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Cosmo totally awesome. Easy to clean perfect bbq cooking
Total ease from ordering to cooking on. Easy to build. Very strong and sturdy. Love the grilling racks. So easy to take out grill and other parts to clean. My daughter has purchased 1 sinse joining us for a bbq. No faults . Perfect bbq food . Have been using most evenings when weather allows . Love love love this bbq. Thankyou sooo much an excellent and stylish bbq grill.waiting to save up for the griddle plate now. Although i purchased one for my daughter and shes very impressed
3 april 2026
Antwoord van CosmoGrill
Wow, thank you so much Kathleen — this absolutely made our day! It's so lovely to hear you've been using it most evenings and that it's become such a hit that your daughter went and got one too. That really is the best kind of recommendation! Really glad the build, the cleaning, and most importantly, the food have all lived up to expectations. Thank you again for such a kind and detailed review. It genuinely means a lot to the whole team! 🔥
CosmoGrill
Antwoord van CosmoGrill
Thank you! Really glad the service, delivery and product all hit the mark — that's exactly what we aim for every time. Hope you enjoy it!
CosmoGrill
Antwoord van CosmoGrill
Thank you, Alfred! Really appreciate you taking the time to leave a review. Hope you're enjoying it!
CosmoGrill
Excellent grill
Excellent grill. Put up with the weather even when I left it out without the cover on for an extended British weather period.
10 juni 2025
Antwoord van CosmoGrill
Thank you, Nathan! Ha, the ultimate British weather test — and it passed! That's exactly the kind of durability we build into our grills, though we'd still recommend getting the cover on next time! Really glad it's holding up well and hope it gives you many more great BBQs ahead!
CosmoGrill
Great quality BBQ...and was delivered…
Great quality BBQ...and was delivered efficiently with regular updates
24 maart 2026
Antwoord van CosmoGrill
Thank you, Patrick! Really glad to hear the BBQ hit the mark on quality and that the delivery kept you in the loop throughout — those regular updates make such a difference when you're waiting for something to arrive. Hope you get plenty of great cooks out of it!
CosmoGrill
Item arrived on time
Item arrived on time. BBQ cover was a perfect fit for my BBQ. Seems to be a quality cover that I hope will last.
31 maart 2026
Antwoord van CosmoGrill
Thank you for the review! Really glad the cover arrived on time and fits perfectly — a proper fit makes all the difference when it comes to protecting your BBQ. We put a lot of care into the quality of our covers, and we expect them to keep doing their job for a long time. Enjoy the BBQ season!
CosmoGrill
Ordered replacement grills for my XL…
Ordered replacement grills for my XL burner. Delivered promptly. Very happy with everything and its great you can get spares
24 maart 2026
Antwoord van CosmoGrill
Thank you, Alan! Really glad we could sort you out with the replacement grills and that they arrived promptly. You're absolutely right — being able to get spares is so important for getting the most out of your BBQ long term, and it's something we're really proud to offer. Hope the XL keeps firing!
CosmoGrill
Bbq arrived with missing wheels
Bbq arrived with missing wheels, few dents, and wrong cover was sent too. Customer service asked me to return the wrong cover got refund for it, but requesting photos of packaging to provide new wheels which I had already thrown away, I was in a situation that I needed the bbq for a specific event otherwise I would have returned it.
31 maart 2026
Decided to upgrade my replacement…
Decided to upgrade my replacement grills and wasn’t disappointed. Well packed and quick delivery
31 maart 2026
Antwoord van CosmoGrill
Thank you, Jo! Really glad the upgrade was worth it and that everything arrived quickly and well packed. It's always great to hear from returning customers — hope the new grills make a noticeable difference next time you fire it up!
CosmoGrill
Antwoord van CosmoGrill
Thank you, Corneliu! Really glad the size works well for you, and that assembly was straightforward. Hope it delivers some great food for you this season!
CosmoGrill
Brilliant BBQ easy to put together love…
Brilliant BBQ easy to put together love the extras cover and smoker hubby was very happy . Really quick delivery too.
30 maart 2026
Antwoord van CosmoGrill
Thank you so much, Jacqueline! A happy hubby is always a great sign — sounds like the cover and smoker were a hit too, which is great to hear! Hope it gets loads of use this summer!
CosmoGrill
Second one in 5 years
Second one in 5 years . Love the improvements in the charcoal grill section. Much easier to clean
28 maart 2026
Antwoord van CosmoGrill
Thank you for the review, Kevin. Really nice to hear you have come back for another one after a few years. Glad the improvements have made a difference, especially with cleaning, as that is always a big one. Appreciate your continued support.
CosmoGrill
On unboxing one of the parts the…
On unboxing one of the parts the powder coating had failed and was rusty underneath and there was a defect on bbq lid .
The bbq seems of adequate quality.
I only noticed this half way through building it and most of the cardboard packaging ( lots of it ) was outside to make space for building and had been rained on a little so not perfect.
I let cosmo grill know immediately through one of their suggested contact methods and they only replied to my msg a week later after I phoned the shop . The woman at shop said her colleague would reply I’m not sure why she couldn’t handle it . The reply I’m sure was Ai generated said list parts and they would send new ones which is fair enough . I replied within a few minutes explaining the issue and wanted to potentially swap for gas no answer.
Unfortunately we needed the bbq for a party on that weekend and couldn’t use it as wanted to return the parts or the whole bbq and hadn’t heard anything re swapping bbq
Finally after emailing I got a reply that seemed Ai generated again ‘basically packaging is damaged you’re stuck with it we can only replace the parts ‘
If using Cosmo grill make sure you order at least a fortnight before using and thoroughly inspect all parts while unwrapping and keep packaging in good condition . Expect Ai customer service
28 maart 2026
Despite having a few teething problems…
Despite having a few teething problems with assembling our new BBQ (there was some damage likely caused in transit), Cosmo customer service was excellent. Speedy, efficient response, sending replacements parts that arrived within a day or two. Special mention to Ian (and Kian) in particular who were brilliant throughout. Looking forward to summer and using the new BBQ in anger. Thanks
8 april 2026
Review zonder uitnodiging
Antwoord van CosmoGrill
Thank you for taking the time to share this. We are sorry to hear there were a few issues during assembly, but really pleased our team could step in quickly and get everything sorted for you.
A big thank you as well for the kind words about Ian and Kiran. We will make sure they see this; it will mean a lot to them.
Glad everything is now on track, and hopefully you get plenty of use out of the BBQ when summer comes around. Thanks again for your patience and for choosing CosmoGrill.
Just finished building my new grill...
Just finished building my new Cosmogrill Smoker XXL - an excellent addition to my garden just in time for summer.
The grill is a good size, easy to put together and I'm looking forward to firing this up in the very near future.
There was a problem initially in that a part was missing - but a quick email to Cosmo Support and replacement was in the post & arrived 2 days later - you don't get such good customer service often these days....
9 april 2026
Review zonder uitnodiging
Antwoord van CosmoGrill
Thank you for your review, Ian. Great to hear the XXL Smoker has come together nicely and made its way into your garden just in time for summer.
Sorry there was a part missing initially, but really glad our support team could sort that quickly for you. It is nice to hear that made a difference. Hope you get it fired up soon and enjoy plenty of good BBQs ahead.
CosmoGrill
Great product
Great product, clear instructions and well made. Really happy with the quality for the price
26 maart 2026
Antwoord van CosmoGrill
Thank you for the five star review. Really glad to hear you found the instructions clear and that the build quality met expectations. It is great to know it feels like good value for money. Appreciate you taking the time to share your feedback.
I bought the product
I bought the product, it turned up damaged, I contacted the customer service instantly, sent them photos via email and heard nothing back. This was 1 month ago.
18 maart 2026
Antwoord van CosmoGrill
Hi Jon,
Thank you for your review, and we sincerely apologise for the experience you've had — receiving a damaged product is incredibly frustrating and not the standard we hold ourselves to.
Having looked into this, we can see that your email was received on 19th March and our team responded on 20th March — within our 24-hour response commitment. Unfortunately, as we didn't receive a reply to that email, the ticket was automatically closed on our end.
We completely appreciate that our response may have been missed, gone to spam, or simply got lost — and we're sorry we didn't follow up sooner.
We have replied to your email again today, including a screenshot of our original response for reference. Could you please check your inbox and spam folder and reply directly to that email with the information our team has requested? We want to get this resolved for you as quickly as possible.
Please don't hesitate to reach out if you need anything further — we're committed to making this right.
CosmoGrill Customer Support
Really pleased with this. Great value and service!
Really pleased with this.
The grill itself is solid, well built, and straightforward to put together. It feels like a proper piece of kit rather than something flimsy, and once you get used to it the heat control is good. Its fun to use.
What stood out just as much was the service. Zandra was incredibly helpful throughout, responsive, and went out of her way to make sure everything was sorted quickly and properly. That level of support gives you real confidence in buying from a smaller business.
Delivery was smooth and everything arrived as expected.
Looking forward to using it properly over the summer with the family and friends.
4 april 2026
Review zonder uitnodiging
Antwoord van CosmoGrill
Thank you for such a thoughtful review. It is great to hear the grill has made a strong impression and that you are enjoying using it.
Really pleased the whole experience, from delivery to customer support, lived up to expectations. We will make sure your kind words are passed on to Zandra; she will really appreciate that.
Hope you get plenty of great BBQs over the summer with family and friends. Thanks again for taking the time to share this.
CosmoGrill
Antwoord van CosmoGrill
Thank you for the review, Paul. Glad to hear everything arrived on time and that you are happy with the quality. We really appreciate you taking the time to share your feedback.
CosmoGrill
Replacement for an old coal only BBQ
Bought this BBQ to replace an old coal only bbq, and it has been fantastic!
Both the coal and gas sides get up to really good temperatures, and ive been able to smoke some steaks in the offset. Getting coal started is much easier using the side burner an a chimney
There construction is easy enough but would take most people 1-2 hours, an extra set of hands would help in the early stages when fixing the legs to the main body and you need to rotate the BBQ on its front and back a couple of times.
Its a sturdy enough BBQ for the price and the materials and thickness seem adequate, no warping or bending when it reaches temperature.
There was a small bend on the lip that goes to the drip tray, no effect on the use, but the customer service rep, Ian, resolved this within a few hours of my whatsapp message.
Overall the product is very good quality for the price and the customer service has been outstanding. Very big thank you to Ian!
1 april 2026
Review zonder uitnodiging
Antwoord van CosmoGrill
Thank you for taking the time to share such a detailed review, Connor. It is great to hear the BBQ has been a solid upgrade from your old one and that both the coal and gas sides are performing well. Nice to hear you have already made the most of the smoker too.
Sorry to hear about the small bend, but really pleased Ian was able to get that sorted quickly for you. We will make sure your thanks are passed on to him.
Appreciate your kind words on both the product and the service, and hope you get plenty more great BBQs out of it.
CosmoGrill
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