Cotton On Group Reviews 436

I bought a pair of shorts from Cotton On in Sidney when I was vacationing there. I was leaving Sidney the same night I bought the shorts, and when I got home, I discovered, that the security tag was left on the shorts and that the lady helping me, did not take it off.
I went to multiple other Cotton On stores in my home country, and no one would help me take it off or get me a refund, even though I still have the receipt. Now I am left with a pair of shorts I can’t use and a very bad experience with Cotton On customer service.

After reading the reviews I was nervous to place an order but as it was only a tenner I thought I’d take the risk and glad I did. My parcel only took 4 days to arrive and was really well packaged!

I must be lucky as o got my delivery in 4 days
All items were excellent and well packaged. I’m thrilled with this purchase thanks cotton on

What is happening with the material, we have bought numerous clothing and after the first wash the colour comes out and leaves the items looking dirty. I have noticed other people that are wearing the same items and theirs was the same. Not going to buy anymore, such poor quality.

Nightmare of a company, please don’t shop with them unless you’re ready to chase for weeks for a delivery. Forget about it you even consider a return, they’ll frustrate you so much you’d rather keep the items or burn them. Ridiculous.

I have always been happy with the active wear at Cotton on.

Purchased T-shirt at Byron Bay. The fabric has a fault right in the front which was not obvious until it was put on. I went to the store to get an exchange and they would not exchange unless I had receipt or tag. The girl serving me remembered selling it to me and I am on their system so when I make a purchase my purchase history comes up. I was given the customer service number to ring and when I phoned they could not do anything they only service online customers. Will certainly not be purchasing from them again. Very poor service.

I went to cotton on Woodmead after work for a refund, only to find out that there is load shedding and they used it as an excuse not to proceed with the refund. Their reason is that the system cannot refund, and that they are only using the pos for the other customers that were buying. Question is, how does this system manage to scan other items being bought and not scan the ones that are supposed to be refunded if both the items being bought and refunded are scanned the same way? Is the refund system different from the system used for the sale of clothes? I’m so disappointed because it was even the closing manager that was telling me this.

doing some back to school shopping when i grabbed my wallet out of my bag. seconds later i’m being asked to open my bag. then i was told that security was being called on me when my own things were in my bag. horrible treatment from those girls.when asked if i could still buy my items i was told “no your not allowed to buy anything since your stealing”. mind you this was the first store i had been in.

I bought a bright yellow T-shirt and it transfered the dye to my bra and pant and my SKIN. Took me 3 hours of scratching and showering to remove the stain. I contacted them concerning about risk of cancer and all they did were paying the money I spent on the bra and pant, plus giving me $50 voucher for future shopping. They did provide certificate approved by a third party that their goods are harmless and said that this should resolve the issue. But i mean, there is still risk of cancer or other disease. Plus all of the depression i got due to the shirt, I expect a better compensation and also an insurance for the possibility of cancer in the future. If there is a way to give 0 star, that’s more accurate.

No a pleasant experience, customer service unreliable, waist of time and money

bowel came broken but was very quickly sorted by support. had a new one with me within 3 days. its nice when support staff make you feel happy. well done

I ordered a pair of trousers, a pair of shorts and two tops for my daughter on Saturday - I had had a cider in the sunshine and it seemed a good price so I didn’t check the reviews. After I ordered I expected to receive a confirmation email- I didn’t. I checked the reviews and was worried these clothes would never arrive. There was a knock on the door today (Wednesday) and a attractive ‘Cotton On’ environmentally friendly paper bag presented to me by the delivery person. It took less than 3 working days and my daughter loves her new clothes. I was very sceptical as I know people have not had a good experience - I panicked when there was no communication from the company and seemingly no way to register an account. The money came straight out of my account and I thought it was a scam. It isn’t and I will order again.

I ordered 4 women's tee's, I added the $5.00 express shipping. I called to see why I haven't received emails on a confirmation order. Turns out they canceled my order due to the fraudulent security system they have. Was excited, but now I'm just offended and in shock by the poor customer service. They didn't care they just pretty much said yea that happens sorry. Didn't try helping push through my order or anything. How disappointing. Kinda glad at the same time after reading peoples reviews, saying the quality isn't good. I have never had this issue before with anything I have ever purchased online. Oh and did you guys even think to send me an email stating it's canceled? Unless I were to have called I wouldn't have even known. Good Riddance.

don't order anything online from them the girl was laughing when i called to inquire about my lost product! Dont waste your money online with COTTON ON!!!

She told me to remind him to send me a url link about my product tomorrow. So we have to spend money on the product, call them and waste our time just to know if my product is arriving to me, because my previous product has been LOST!!!

Despite that this is a brand with international physical stores and can be found sold at major retailers they are completely incapable of correctly issuing refunds and have an incredibly dumb system. The refunds are processed by a rep who contacts you through the customer support ticket system and 2 TIMES IN A ROW they have not refunded the taxes. The first time they straight up cancelled items from my order because their inventory isn't correct and didn't refund the tax. Then the second time I made returns and they didn't refund the tax. Customers should not have to check this sort of thing. They are probably stealing millions of dollars in taxes from cancelled/returned items from customers. Customer support will make corrections but they are totally incompetent and can't even get the amounts right. Part of it is seeming like there is no modern sales system? I can't imagine how their accounting department operates because none of their records are going to make any sense.

Absolutely shocking customer service, the wrong items were sent, I get mistakes happen, we are all human, bikini for an impending holiday, so obvs gutted, but thought, easily sorted!! Oh how wrong was I?? I contacted customer service & got a blunt, you can return it, but be aware we have huge delays on refunds, a simple “I’m really sorry, you got the wrong items would have gone a long way” but nothing, just looked like “I” was inconveniencing them, cos “they” sent the wrong items!! The hassle to return & wait 6 weeks for a refund seems pointless! But I’d avoid if you can, no customer service or respect whatsoever!!!

I ordered several styles of bikini top and bottom from this website all in a purple floral pattern. When I received my order, almost all the items bar two were in a different green pattern. I was quite disappointed but I know mistakes happen so I notified customer service and they let me know after a few times they've made a new order for me.

I received my second order today only to see that again, the incorrect green pattern was sent to me instead of the purple one. I have quadruple checked my original order and yes, I definitely ordered the purple pattern. I can see that the purple pattern is in stock on their website so I am absolutely puzzled at how this mistake has been made a second time.

I definitely won't be shopping from here again. What a waste of time.

This company is pathetic. 
I purchased 3 matching color swimsuits and now I get an email saying this kids swimsuit isn't in stock, but the other 2 suits have been shipped already. I contacted customer service and they told me I had to check daily on their website to see if it was in stock.

How to lose customers 101. I'm SO disappointed and I will never shop with them again.

Having checked the reviews for Cottonon after purchasing three items, I was very skeptical about actually receiving my order! However, I have to say that I was pleasantly surprised when it arrived within 3 working days.

Although I only ended up keeping one of the items of clothing, all of it was of good quality and matched the description and pictures on the website. I also had no trouble getting a refund when I returned the two items that I didn't want to keep.

I don't know, if I was one of the lucky ones, or whether they have changed their stance on customer service following the woeful reviews. Nevertheless, I see no reason from my personal experience why I wouldn't buy from them again!