Cottonreal Reviews 

230
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Love this company, the quality of the nightwear is fabulous. I now have six of the nightdresses, they wash very well, in fact the older they get the softer they become. Beautifully finished with lace,... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Never been so happy to be wearing cotton nighties as this year - all from Cottonreal. I’m getting a little collection and each is as comfortable and delightful to wear as each other. I suppose I’m qu... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Superb service - faulty item refunded (with postage) straight away. When I ordered replacement, this was sent out with a complimentary pair of bedsocks. I also got an apologetic phone call. If only... Toon meer

Beoordeeld met 5 van de 5 sterren

I was very pleased with the Cottonreal pj's I ordered as Birthday & Christmas gifts. They were great quality & good value for money. The website also had lovely designs to choose from. The order took... Toon meer

Bedrijfsgegevens

  1. Lingeriewinkel

Informatie afkomstig van verschillende externe bronnen

At Cottonreal we know how important your lounge time is – that’s why all of our collection pieces are fashioned in the highest quality fabrics, ensuring you can drift off to sleep blissfully or relax and lounge at your leisure….. Our signature 100% Cotton collection of Victorian inspired yet contemporary sleepwear includes a wide selection of 100% Cotton Nightdresses, Pyjamas, Wraps and Shirts whilst our Cottonreal Boutique offers Cheeky Checks, Tropical Prints in 100% Cotton Batiste & Lawn, Combed Cotton Jersey & soft touch Yarndye inspire confidence, free-spirit and create a zest for life.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

230 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(230)

19 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

Pyjama shirt buttons don’t stay up and…

Pyjama shirt buttons don’t stay up and bought two sets. Both the same. Tear in one of the trouser leg sets. Shame as they’re so comfy but quality is shocking for £50 a set.

17 januari 2024
Logo Cottonreal

Antwoord van Cottonreal

Hello Nia
We were rather surprised to receive this poor review as we responded immediately to your email an explained these PJs were one of our most popular PJ sets and that this was not an
an issue that we have experienced previously.

We accordingly asked you to kindly return the the item and confirmed that we would immediately replace it and also refund your postage cost - so not sure what else a company can do to keep a customer happy?

As we never received the item back from you giving us the opportunity to rectify the issue (as of today), for you to write this poor review really does not make any sense to us as we pride ourselves on our customer service .

Beoordeeld met 5 van de 5 sterren

Lovely quality

Lovely quality, wide range and good size availability, delivered quickly, packed beautifully with a handwritten thank you note, my go to nightwear/loungewear supplier for many years

5 december 2023
Beoordeeld met 5 van de 5 sterren

Lovely PJs ordered as a Christmas gift

Lovely PJs ordered as a Christmas gift. Nicely packaged and very unique pattern with the lovely orange piping and sash on the trousers. Have purchased from this website before and the quality is great.

20 november 2023
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service with prompt delivery.. the quality of the clothing is excellent and design and sizing is perfect. This is the second time I have bought something from Cottonreal and would highly recommend

8 oktober 2023
Beoordeeld met 4 van de 5 sterren

Armholes Not Cut Deep Enough

I purchased a nightdress made by Cotton Real from a well known department store, must be 10 years ago, and I still have it. It ticks all the boxes - lovely fine cotton lawn and exceptionally pretty styling, but most important of all the armholes are deep and roomy, essential for a garment to be comfortable when worn in bed. Unfortunately the two I recently purchased, one sleeveless and one with sleeves I had to return because the armholes were not cut deep enough. In all other respects they were just what I expected to receive, so pretty and feminine, made with top quality cotton lawn and lovely lace. I was sad to have to return them.

8 oktober 2023
Beoordeeld met 5 van de 5 sterren

My number one reason for choosing the…

My number one reason for choosing the product (nightshirt) was because it’s made in Britain. I’d already purchased one locally from a shop, but they were then out of stock, so I chased you down online!
The nightshirt is well made, correct sizing and an excellent price too! Wrapped in beautiful paper with a card the packaging was simply excellent! It was like having a Christmas gift in July. Highly recommended! 🇬🇧

1 juli 2023
Beoordeeld met 1 van de 5 sterren

I still didn't receive my order from…

I still didn't receive my order from 5th of june

10 juni 2023
Logo Cottonreal

Antwoord van Cottonreal

Good morning Ms Alemadi

Further to our recent correspondence and having checked your orders status this morning, as we advised your order was indeed held within customs presumably due their backlog, and as per QATAR POST and Royal Mail Tracking it was finally custom cleared and released from customs yesterday June 25th - and has been "dispatched to branch" so should be with you soon.

You may wish to contact Qatar Post who may be in a position to advise it's anticipated arrival to you.

Kind regards

Team Cottonreal/LINCS CSS

https://qatarpost.qa/home
Tracking Details - RH082902857GB
Order Id : 5be75f59-7adc-47eb-af3a-38f647590995

Order Placed : 25-06-2023 10:48:00
Current status:Record recipient information Inb
Status
Date
Location
EventDetails
Dispatched to Branch
06/25/2023 11:08:35
General Post Office

Receive item at office of exchange Inb
06/25/2023 10:42:56
General Post Office


Send item abroad (EDI-received)
06/15/2023 17:40:00
GBLALE

Insert item into bag (Otb)
06/13/2023 19:25:00
GBLALE

Tracking number:RH082902857GB

Service used:International Signed

https://www.royalmail.com/track-your-item#/tracking-results/RH082902857GB
Tracking history
Sunday 25 June 2023
09:08
Item has left the overseas International Processing Centre
DOHA, Qatar
09:07
Released from Customs
Qatar
08:43
Your item is currently with Customs in the destination country.
DOHA, Qatar






Good afternoon Ms Alemadi

Firstly I must say that without you contacting us first to look into this matter for you, for you to place a one star review on Trust Pilot is extremely disappointing as we pride ourselves on the quality and personal service that we offer to all of our customers.

Please kindly note that your order was received late on a Friday June 2nd afternoon and dispatched immediately to you on the first working day Monday June 5th via Royal Mail 1st Class International Mail.

As you will see from the Royal Mail tracking site below your item left the UK on Tuesday June 13th and is most likely still within Qatar Customs which based on our previous experiences can take up to 14 days to clear due to ongoing backlogs.
We have many, many satisfied and loyal customers in Qatar who are always aware of the delays within the customs process and onward Qatari Postal system, we would therefore please request you to be a little patient as the parcel is on it's way to you and we will continue to track until it is delivered to you.

Team Cottonreal/LINCS CSS

Your item has left the UK and is now on its way to the destination country.
Royal Mail has now processed your item and it's on its way to one of our International partners. If any further tracking information is provided by our partners it will be made available here.
Tracking number:RH082902857GB Service used:International Signed
Tracking history
Tuesday 13 June 2023
19:25
Item Leaving the UK
LANGLEY HWDC IPS
Monday 05 June 2023
21:49
Item Received
Jubilee MC
18:27
Sender preparing item

16:13
Accepted at Post Office

Beoordeeld met 5 van de 5 sterren

Had ordered 2 nightdresses and was so…

Had ordered 2 nightdresses and was so happy with the quality I ordered 2 more and 2 kimonos. Was so happy with the quality ordered a kimono for a friend as a gift. Quality and femininity perfect and dealing with the company is so professional. Highly recommend this company.

22 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful night dresses

The quality of the night dresses is really good, improved even on my last purchase two years ago, by the metal strap adjusters. The plastic one broke easily. My only 'concern' is that the sizing is a little too generous! I ordered XS as I did with my first order but found XS seems to be somewhat larger than it used to be. I like the night dresses so much i decided to keep them anyway and alter them slightly myself.

7 mei 2023
Beoordeeld met 5 van de 5 sterren

THE best nightwear

Ok, This is just THE best nightwear. Where have you been all my life!! Gorgeous fabric and styles, and a great range of sizes. Ordered several items for choice, ended up keeping more than I'd planned as couldn't part with them. Returned a couple where size didn't work and the process was faultess.

3 mei 2023
Beoordeeld met 5 van de 5 sterren

High Quality Dressing Gowns

I had previously purchased two dressing gowns form Cottonreal several years ago. I was so impressed with these that I got two more. I purchased these with zips, as they work really well. The quality is great and they are beautifully made.

5 april 2023
Beoordeeld met 5 van de 5 sterren

17 2.23

17 2.23. Quality service price all excellent . Sizing on pJ bottoms should be more consistent . I have ordered 3 sets of the same style . All the pJ bottoms fit differently . I don’t believe I have jump a size between fits . Measures to be more accurate .

17 februari 2023
Beoordeeld met 5 van de 5 sterren

First class service

I had a problem with a fluffy sock and received a very efficient and personal service from Cottonreal and a 2x replacement by return of post.
I have bought a number of nighties from them and they are beautiful! Lovely fabric, much more exciting than the high street has to offer and service is always impeccable, even down to the handwritten note in the parcel!
Highly recommended- they should be better known by the nightie-buying public!

21 januari 2023
Review zonder uitnodiging

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