perfect coat everything about it is bouchée, zippers, pockets, shearling, hood, cozy…the whole package. i am 5’6” weight 125 pounds I bought a large because my husband is a windsurfer & i thought he... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is amazing; I have an elderly dog & he loves many a nighttime wander in the garden ,I’m so cozy in my robe & have been using it everyday in all weathers It’s fantastic
Bedrijf heeft geantwoord
The transaction was smooth and the delivery came swiftly, leaving my wife delighted. It's ideal for staying warm while we cheer on our daughter during her early morning football matches in the chilly... Toon meer
Bedrijf heeft geantwoord
I bought the most colourful dry robe from Coucon and I’m officially obsessed. I wear it every single day for my sea dip and it’s become my favourite part of the routine. Warm, bright, cosy and impossi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Coucon - The Original Irish Changing Robe Brand Est 2012. Premium Waterproof All Weather Change Robe With Lining That Makes The Difference. The Coucon is made without compromise using the best materials offering the most stylish and luxury changing robe on the market. Designed to keep you warm on the inside with lining as soft as a cloud while giving maximum room to change inside - the Coucon is a must-have piece ok kit. Nylon outer Shell shell treated with eco-friendly water repellant treatment and super soft polyester lining. 100% Waterproof with a 10k hydrostatic head rating and taped seams so you stay dry and warm in low temperatures. www.couconrobe.com
Contactgegevens
Beresford Business Centre 2 Beresford Road, Ground Floor, BT52 1GE, Coleraine, Verenigd Koninkrijk
- 07946 091772
- sales@couconrobe.com
- couconrobe.com
4,9
Uitstekend
605 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Coucon
Hi Diane,
I am glad we got it right for you. We try to please with quality, style, and comfort enjoy.
Team Coucon
Antwoord van Coucon
Hi Gill,
It is people like you who continue to support us as we strive to achieve, quality, style, and comfort.
Team Coucon
Antwoord van Coucon
Cristina,
Many thanks for this 5-star review. It's important to us that our customers continue to support us as we strive to improve the Couconrobe, enjoy.
Team Coucon
Colour difference and marks
I ordered a robe for my daughter. Unfortunately when it came the colour didn’t quite match the colour depicted on the website and it was one my daughter wouldn’t like. It also came with marks on the robe. I contacted them within the 21 day period of refund stating the issues I had but they refused to refund the item. I couldn’t comment on the quality of the robe as it is still unopened in original packaging.
13 juni 2024
Review zonder uitnodiging
Antwoord van Coucon
Hi Caroline, as a small family business we do our very best to keep all our customers happy and hate seeing anyone dissatisfied.
You contacted us day 21 days after receiving your order complaining of the colour being inaccurate/misleading and not what you wanted - as a small family business we have to stick to some rules in order for us to exist in a competitive market, 21 days has been ample time for any of our previous customers to contact us and return unwanted items back to us within this time. After explaining that you wouldn't qualify for a refund as you had left it too late to get it back to us in time, you then at this point discovered marks on the robe that were never mentioned in the initial contact about returning the item. As the item could have been taken out of the packaging and your initial request to return because of disliking the colour we cannot accept a different reason of marks as a viable cause for return.
We stand by our quality products, customer service and find our 21-day returns period is more than enough time to decide if our products are right for you and to notice any obvious defects or faults. We will always replace goods that are faulty within the year performance guarantee and refund customers who qualify to do so and that are within the returns period. We are sincerely sorry you feel you had a bad experience and hope you can find a use for your discounted robe, Team Coucon
Over the moon with my purchase...
Over the moon with my purchase.... its extremely well made and warm and I look forward to wearing my coucan for many years to come
23 mei 2024
Antwoord van Coucon
Hi Jeff,
Many thanks for the support. See you in the water enjoying all the benefits of the Couconrobe, enjoy.
Team Coucon
Perfect product perfect company 💗
Perfect product, kind customer service and commercial team.
Rare enough to be mentioned
Bravo 🫶
4 mei 2024
Antwoord van Coucon
Hi Arthur,
Thanks for this great review. Couconrobe is the best-kept secret in the world.
Team Coucon
Delighted customer
Excellent easy to navigate website.
Excellent service and clear, communication with regular updates .
Item delivered on time.
Absolutely delighted with ordered item . Quality exceeded expectations would certainly recommend company .
Delighted customer.
26 mei 2024
Antwoord van Coucon
Hi June,
Thanks for taking the time to give us this 5-star review. We work hard at getting it right and a brief response from solid customers like you helps, enjoy.
Team Coucon
Happy swimmers
The children absolutely love them
Parents can take their children straight from the swimming pool home cosy and warm into their own shower 🚿
No messing around in the pool showers
23 april 2024
Antwoord van Coucon
Hi Madeline,
It's good to know everyone is happy and loving their Couconrobe. Thanks for the support.
Team Coucon
I ordered the following day and item…
I ordered the following day and item was delivered super quickly and well packaged.
Highly recommended *****
26 april 2024
Review zonder uitnodiging
Antwoord van Coucon
Hi Kieran,
Appreciate your 5-star review. We try to offer quality and service, enjoy.
Team Coucon
Antwoord van Coucon
Hi Elaine,
Thank you for this 5-star endorsement of our robe. We strive to give quality and service. Thanks again for supporting us.
Team Coucon
Great product
Great product - one very happy girl with her coucon. Great delivery service!!
21 maart 2024
Antwoord van Coucon
Hi Christine,
Thanks for this 5-star review. We really appreciate your support, enjoy.
Team Coucon
Five stars product and company!!
Absolute pleasure to deal with - quick, personable communication- we had an urgent request and Coucon went above and beyond to deliver on time. The products we got are beautiful and functional- we have used the robes a couple of times already and have received compliments every time . Truly a five star company and product!
3 april 2024
Antwoord van Coucon
Hi Lorine,
It's our pleasure to try and be as helpful and supportive as possible. Its customers like yourself and many others keeping us regarded as possibly the top sports robe company on the market.
Jamie
Best robe ever!!
Beautiful robe! Came within a couple of days.
They really have though of everything with these!
It hangs nicely, the sleeves are a nice length so I can get my hands in them when I've got dogs leads and it's cold! I'm 5ft3 and a size 10 and I have plenty room to change in the medium.
The fleece strip on the back of the zip is a thoughtful extra that makes all the difference. The lining of the robe is so soft and snuggly! I've been using it for the last week on a very rainy caravan holiday and it's fab to nip to the showers. The lining is soft enough to be against the skin.
I absolutely love the colour, almost like it was made for me! 😂
Waterproofing is fab too, Ive been out with the dogs in very heavy rain and it's never failed! Very happy customer and very happy I made the investment, I tried a cheaper one and it's not a patch on this one!
23 maart 2024
Antwoord van Coucon
Hi Linsey,
Thanks once again for this amazing 5-star review. You have made team coucon very happy . It makes all the hard work worthwhile.
Charles
CEO Couconrobe
Excellent product excellent service.
23 maart 2024
Antwoord van Coucon
Hi Deirdre,
We try to be the best in quality, style, and comfort. Thank you for supporting us as we really appreciate it.
Team Coucon
Excellent communication. High Quality Garment
Initial telephone guidance on sizing was most helpful. I received my order beautifully packaged. The depth of colour and quality of Coucon garments are 2nd to none. Delighted!
23 maart 2024
Antwoord van Coucon
Hi White Horse,
Thanks for this 5-star review . We appreciate your support and makes us feel that we getting it right with our product.
Team Coucon
Excellent quality
Ordered the Large and received it the same day ! Excellent customer service. The quality is outstanding Have recommended to all my friends and family !
22 maart 2024
Antwoord van Coucon
Hi Louise,
Thank you for this wonderful endorsement of our product and service, enjoy.
Team Coucon
Luxurious
Just love this changing robe. I have just upgraded from a well known brand and the Coucon feels more luxurious. I have sent two to New Zealand where they will be worn for winter swimming on Waiheke Island.
8 maart 2024
Antwoord van Coucon
Hi Kerry,
We really appreciate your support and thank you for making sure our brand gets to far-away places like N.Z. We describe our robe as the best-kept secret in the world however that seems to be changing.
Team Coucon
This dry robe is my secret weapon!
I could not be happier with my dry robe! I've started cold plunging in Lake Michigan (in the Chicago winter), and this robe is my secret weapon. It arrived quicker than I expected from Ireland, and gave me no more excuses to avoid that cold water. Have already been recommending to everyone I know.
9 februari 2024
Antwoord van Coucon
Hi Amy,
Thank you so much for your kind and great review! At Coucon we always love seeing our products going overseas and Lake Michigan is a great spot to put our robes the the test. We know our robe will last you for many years to come so keep spreading the joy of Coucon to the rest of the USA.
Thank you for choosing us,
Team Coucon
excellent service
Ordered a product but had to cancel due to circumstances. Team processed the cancellation immediately with no problems whatsoever. Really excellent service.
28 mei 2023
Antwoord van Coucon
Hi John,
Thank you kindly for the review! As a small family business, we always try our best to accommodate customers in any way we can and we hope to see you in a Coucon in the future.
Team Coucon
I love my magenta changing robe
I love my magenta changing robe. Do cozy and warm after a swim.
15 februari 2024
Antwoord van Coucon
Hi Maxine thank you so much for the business and we are really glad to hear that you are loving your Coucon! We know it will last you for many years to come :)
Team Coucon
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