Hubby placed his order and wanted next day delivery. So he paid the additional next day delivery fee. No next day delivery, nor the next day, but it arrived on the 3rd day. Beware! They have a clause... Toon meer
Bedrijf heeft geantwoord
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Measured my large wooden oval garden table. Used the guide to measure the dimensions correctly and placed the order. The cover arrived 2 weeks later. The cover is of a high quality, waterproof and is... Toon meer
Bedrijf heeft geantwoord
I purchased a 49x49x19 cm armchair cushion , ready to use (order n. CUK388510741789749676) . After weeks I received it, shipped from India where they are produced. The cushion is asymmetrical, wi... Toon meer
Bedrijf heeft geantwoord
We had a very complex shape, for a wood fired pizza oven and bbq combined. These guys provided great draft pictures and measurements along side my photos and amateur measuring skills and querying whe... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Buy Online Outdoor Covers, Covers for Outdoor TVs, Fire Pits, Firewood, Custom BBQ Grill Covers at Covers And All. Free Shipping Also Available. Shop Now
Contactgegevens
Verenigde Staten
- coversandall.co.uk
3,6
Gemiddeld
1K reviews
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Be very careful. ! Easy to get it so wrong !
Initially I really struggled with ordering on the web site..and ended up buying just the cushion covers and not the cushion inserts.
So be very careful and make sure you order exactly what you want.
Then I placed a second order for the cushion inserts ...
Got an email to say they had been delivered which was not the case.
This started another saga!
Dealing with their AI customer service bot was an absolute nightmare.
It turned out that DPD had delivered to another house in my street..and no card through my letterbox.
I am reasonably happy with the end product.
Size of cushion did not exactly match the covers..but we managed a work around.
Personally I would not buy from this company again as it was a massive saga from start to finish compounded by DPD getting it totally wrong.
With the benefit of hindsight I should have just returned the original covers and got a refund....I literally wasted hours and hours on the cushions for four outside chairs!!!!
Which by the time it was all sorted I had missed half the summer...
31 juli 2026
Review zonder uitnodiging
Antwoord van Covers&all
Hello David, we sincerely apologize for the confusion and inconvenience caused to you. We are glad to know that you are satisfied with the product delivered and that it will work for you. However, we will certainly consider all your feedback as we work to improve the customer experience.
Easy to Oder what I needed promptly…
Easy to Oder what I needed promptly made and delivered
15 augustus 2026
Review zonder uitnodiging
Antwoord van Covers&all
Thank you for your feedback, Roy! We’re glad you found the ordering process easy and were pleased with the prompt production and delivery. We appreciate your support!
Still waiting for my cover
Still waiting for my cover. Website says 2 weeks and after chasing I am told it is nearly double that due to a backlog. Meanwhile, my beautiful sofas are being messed on by birds. They don’t bother to reply when you fill in the contact form. You speak via chat, they make false promises to get back to you. So customer service is absolutely rubbish. If I’ve known it would take this long. I would’ve picked another cover supplier.
20 juli 2026
Review zonder uitnodiging
Antwoord van Covers&all
Hello Jo, we sincerely apologize for the delay with your order. Could you please share your order number and concern with us at reviews@groupbayport.com so that we can verify the details and assist you further?
Quality service and quality product
15 augustus 2026
Review zonder uitnodiging
Antwoord van Covers&all
Thank you for your kind feedback, Brian! We’re pleased to hear you’re happy with both our service and product quality. We truly appreciate your support!
After reading reviews on here
After reading reviews on here, I was a bit skeptical.
However my experience with this company has really been positive. I made some mistakes with my order, gave customer service a call and Dennis Varghese from Customer Communications was able to quickly help amend my order.
The cover arrived in around 2 weeks after the order's been placed and the quality was good!
Thank you very much.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Covers&all
Dear Customer, We’re delighted to hear that your overall experience was positive and that Dennis was able to quickly assist you with correcting your order.
It’s wonderful to know that your cover arrived within around two weeks and that you were pleased with the quality. We truly appreciate you giving us the opportunity to serve you and for taking the time to share your feedback. We look forward to serving you again!
3stars given not for the goods or…
3stars given not for the goods or ordering process but for resolving our order issues across 2 orders resulting in over 20 emails and persistence from us to get resolved
22 juli 2026
Review zonder uitnodiging
Antwoord van Covers&all
Hi Anne, Thank you for sharing your feedback. We sincerely apologize for the extended communication and the effort you had to put in to have the issues across both orders resolved. We’re glad to know your concerns were ultimately addressed, but we understand that the process should have been much smoother.
If you require any further assistance, please email us at reviews@groupbayport.com with your order details. Our team will be happy to review and assist you further. We truly appreciate your patience and the opportunity to improve your experience.
Abysmal service
Update: 21/08
I was asked to contact the main company and did so providing as asked a video and photos of the packaging and labels. Got an email saying yes we’ll replace it, but alas today got another to say they’d reviewed video and saw nothing wrong with the item despite my countless emails photos and the original drawings they sent of a rectangle. Obviously I’ve gone through the looking glass here and the laws of geometry have changed, or somewhere in a different time zone a parallelogram is in fact a rectangle and I’m completely wrong. Either way communication with this lot is Kafkaesque.
Apart from having to wait over a month for it to be delivered because it was ‘in production’ it then was the wrong shape. Despite approving drawings of a rectangle it turned up as a parallelogram shape. To add insult to injury customer service is glacially slow and they seem to interpret my complaint and photos as an issue about wrinkles. If they read emails I suspect my frustration would be slightly less, but not much.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Covers&all
Dear Customer, We sincerely apologize for the production delay, the incorrect shape, and the difficulties you’ve experienced with our customer service. We understand your concerns and would like to review this properly.
Please email us at reviews@groupbayport.com with your order number and the relevant photos/details so our team can investigate the issue and assist you with an appropriate resolution.
We apologize again for the inconvenience and appreciate the opportunity to make this right.
Product arrived on time and was perfect…
Product arrived on time and was perfect for the job
10 augustus 2026
Review zonder uitnodiging
Antwoord van Covers&all
Hey Keith! We are delighted to hear that you are pleased with our product and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The outdoor furniture cover arrived…
The outdoor furniture cover arrived earlier than expected, excellent quality and does exactly what we need it for.
Will use again as they are excellent with the measurements and finish
8 augustus 2026
Review zonder uitnodiging
Antwoord van Covers&all
Hey Simon! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order / verify details
Easy to order / verify details. However whilst good quality cover the standard opening for access to the seat belts is too small.
6 juli 2026
Review zonder uitnodiging
Antwoord van Covers&all
Hey Don! We are delighted to hear that you are pleased with our product and ordering process. However, we will certainly consider your feedback regarding the seat belt opening.
If you have any further questions or need any assistance in the future, please don’t hesitate to reach out. We’re always here to help and ensure your experience with us remains positive!
Great quality of items,service and communication
Very pleased with the quality of items, service & communication! I ordered two custom sized bags, it was easy to use the website and the communication was excellent. Plus great delivery time and good quality items delivered.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Covers&all
Hey Lynn! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Canvas pergola sun and rain shade.
Excellent quality product, striaght forward web site and very good quick delivery service.
Purpuse make for our pergola.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Covers&all
Dear Customer, Thank you for your wonderful feedback! We're delighted to hear that you're pleased with the quality of the product, found our website easy to use, and were happy with the quick delivery.
We're glad the product was perfect for your pergola. Thank you for choosing us, and we look forward to serving you again!
Great quality
Great quality, perfect sizing, timely delivery. Well done and thank you.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Covers&all
Hi Keith, Thank you for your wonderful feedback! We're delighted to hear that you were pleased with the quality, perfect fit, and timely delivery.
We truly appreciate your support. Thank you for choosing us, and we look forward to serving you again!
Terrible customer service
ordered two custom covers for a van conversion. I waited 10 past the expected delivery date. Once I contacted the "live Agent" chat, I was told 5-7 working days. waited again and nothing happened. This happened 3 times. same answer and they also refused to give me a phone number to contact.
I then searched the contact number after almost 3 months of waiting. They assured me it would be dispatched. after pore false deadlines. when it was dispatched the delivery address only had my town and country. GREAT! I then had to chase UPS and get this changed.
Honestly, spend some extra money and go else where. save yourself the headache.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Covers&all
Hi Barney, we sincerely apologize for the inconvenience caused. Our team has reached out to you and has offered a refund. We hope the issue is now resolved.
Seams are not waterproof
Whilst my customer cut chair and table cover fits very well I am very disappointed to find that the seams are not waterproof which rather defeats the purpose as my furniture is wet after each rainfall
5 augustus 2026
Review zonder uitnodiging
Antwoord van Covers&all
Hello Alan, we are sorry to learn about your disappointment. We do offer waterproof materials; however, due to the manufacturing and stitching process, our covers are water-resistant and cannot be guaranteed to be 100% waterproof. This information is also mentioned on our website for our customers' reference.
However, we sincerely appreciate your feedback and will certainly take it into consideration as we continue working to improve our customer experience.
Great covers especially if you need it…
Great covers especially if you need it made to measure.. expensive but sometimes it’s absolutely worth it.. no fading .. heavy so won’t blow off totally waterproof. We have brought two covers now fast delivery. 🌟 🌟🌟🌟🌟
3 augustus 2026
Review zonder uitnodiging
Antwoord van Covers&all
We are delighted to hear that you are pleased with our product and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great experience!
From the ease of ordering on the website to the production and speed of delivery, excellent!
The webchat was a great experience with first hand knowledge of the product dealt with speed and politeness.
When my cushion covers arrived they fitted perfectly and are great quality.
Thank you!
3 augustus 2026
Review zonder uitnodiging
Antwoord van Covers&all
Hey Steve! We are delighted to hear that you are pleased with our product and process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Delivery a bit long winded but very…
Delivery a bit long winded but very pleased at my purchase . Well wrapped and looks a good robust quality cover....hopefully lasts a long time....
3 augustus 2026
Review zonder uitnodiging
Antwoord van Covers&all
Hey Geoff! We are delighted to hear that you are pleased with our product. However, we will surely consider your feedback regarding the delivery to improve the customer experience. Your satisfaction is our top priority.
If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help and ensure your experience with us remains positive!
Be careful on sizing
Be careful on sizing. Having read the terms I knew that there could be variations in measurements but what I was sent was around 5cm too small in length so useless to me. I sent the video evidence which was not accepted. I sent further evidence which I thought was pretty clear. They now won’t reply to my emails.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Covers&all
Hello Francesca, we are sorry for the inconvenience caused to you. The order was processed according to the dimensions provided at the time of purchase, with the standard 0 to -1" size variance for a better fit and finish. This size variance is mentioned on our website for customers' reference.
Based on the video you shared, if you measure the cover from seam to seam without any creases, you should receive the ordered measurements within the standard size variance.
We empathize with your situation. Unfortunately, based on the latest evidence you have shared, we are unable to identify any error on our end. If you have any other concerns, please feel free to contact us.
Excellent matériel
Excellent matériel. Fits like a glove. Delivered a couple of days early.
Looks good on our patio and will protect our fire pit from all weather and birds.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Covers&all
Hey Eric! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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