Cox & Kings Reviews 

The personal attention received at all times is excellent and all queries are attended to very promptly and efficiently. This is the major factor why we are regular clients. There is one point that needs mentioning and that is the Cox & Kings' policy of not issuing Gibraltar (UK) residents an ATOL Certificate, which is contrary to all the other UK travel companies that DO issue us with ATOL Certificates. Perhaps there is a misunderstanding about the territory of Gibraltar, that although not being part of the EU, it is however a UK Overseas Territory in mainland Europe and Cox & Kings does not unfortunately seem to cater for this UK territory like all the other travel companies in the UK do.

Iguazu Falls was superb, as was our guide Maria.The Gran Melia hotel not so great. We paid in US dollars for our meal and we're kept standing for 20 minutes in full view of other diners while the cashier Vivien slowly examined every note slowly TWICE. Extremely rude and inhospitable. I could not recommend this hotel. Perhaps the Belmond hotel on the Brazil side would be better.

Seeing a tiger lying in a stream 20 metres away from our jeep was a very special experience. Also seeing the Taj Mahal at sunrise. I also very much enjoyed my extension to Varanasi and having a guide to myself. This meant that I could go at my own pace and stop to take photos whenever I wanted. I think you should have included a visit to Varanasi silk weaving: I did in fact go there at my own request. Prem is an excellent tour leader and when I requested an extra safari at Ranthambore he got me into Zone 3 and I saw more tigers!

Great itinerary visiting all the top sights.
Brilliant local guide.
Travel arrangements and hotels all great too

OVERALL EXCELLENT HOTELS WITH SPACIOUS ROOMS. FOOD WAS VERY GOOD. GUIDE KNOWLEGEABLE AND PERSONABLE.
Personally I would have liked a less packed program over a few more days. I would have also preferred hotels to be more centrally located. I think we missed the Mekong experience ... the time spent there was not enough. Maybe overnight on a boat. Although everyone else liked the Halong Bay trip I think a day trip and another night on a boat on the Mekong would have been a better experience.

All was very well organised and the guides were excellent. Our only complaint was that in La Serena although our guide was very good he was also our driver in his own car which was dirty, in poor condition and had no air conditioning. In very high temperatures that was a serious disadvantage. All other guides had drivers and lovely vehicles. We would use Cox and Kings again as we were satisfied but our experience should be raised with the agents in Chile.

Fantastic guide and driver . A fascinating country - faded glory . Long days as advertised but always broken up into regular breaks / lunches / comfort breaks . A few hotel changes - dealt very well by Guide .
A trip of a lifetime - best ever

I’ve been travelling with Cox and Kings for nearly 15 years and they never disappoint. I’ve tried their small group, solo and tailor-made holidays, always a great itinerary, fab hotels and excellent tour managers and local guides. Recent trip to India was no exception, tour included places other operators don’t visit so saw more than just the ‘golden triangle’.

The company cancelled the holiday and has not refunded my deposit

Brilliant, knowledgable guide. Lots of variety, including river trips, hikes through rain and cloud forests and night walks, with lots of information imparted by our guide who was great in finding, as far as possible, what we wanted to view. Good hotels and food. Very well organised. Only downside was the bus, but it did not impair our experience. Add on hotel was a real treat. Loved it.

Our trip was well organised from start to finish. Have used this company on numerous occasions and always had excellent service.

Whilst I was not the main person on the booking, I shared the experience received and was impressed with the speed of response to email and telephone queries.

The itinerary was exactly as stated in the brochure, even down to the state of the roads we would be travelling on.

My husband & I have just returned (18th January to 4th February 2025) from a trip to Patagonia with a 2 nights Iguazu Falls extension with Cox and Kings. My initial enquiry, booking, payments etc. were all dealt with promptly and accurately by the Administrative team. Final details of the holiday including the flights etc. were emailed well in advance which was very helpful.
Our holiday was wonderful - thanks to our excellent tour manager Sandra & the local guides who were there to receive us at various places during our trip. The local transportation was comfortable and clean. All the hotels were good and most were centrally located which allowed us to walk around town. The included meals (including the packed lunch) were excellent.
We were lucky to enjoy excellent weather throughout the tour. All our five flights were on time - which also helped.

We would like to congratulate Cox & Kings on putting together a really enjoyable tour of Sri Lanka. It was nicely varied, with visits to temples (but not too many) combined with gardens, wildlife, elephants and a train ride. All the hotels were 4/5 star and were very varied and in some interesting places, finishing up with two-nights with a well-earned rest in a hotel right on the beach. This was our first holiday with you and we will definitely book again.

Our trip to Patagonia was absolutely breathtaking! Everything was flawlessly organized – from stunning hotels to incredible guided tours. Chile left us speechless with its dramatic landscapes, outstanding accommodations, and top-notch cuisine. The guides were knowledgeable and made every excursion unforgettable!

Argentina and Brazil exceeded all our expectations! A special mention to Gran Meliá Hotel – the view from and swimming pool were simply spectacular, the food was world-class, and the service was impeccable. Fairmont Hotel had the best location imaginable, making our stay even more special. Thank you

Everything ran smoothly from start to finish, and it was truly the trip of a lifetime, all thanks to Cox and Kings . We highly recommend their services—100%! Without a doubt, we will be booking with them again. We are giving 10 out of 10 for what you have done for us

Thank you for an unforgettable experience!

PS Thank you you to Ewa

We would like to sincerely thank you for all the time and effort you dedicated to us before we booked our vacation. Your guidance and the valuable information you shared made the entire process so much easier and stress-free.

We truly appreciate your prompt and detailed responses to our emails – your professionalism and efficiency did not go unnoticed!

Thanks to you, we felt well-informed and confident in our choices. We are incredibly grateful for your support and look forward to planning our next adventure with you!

Very best wishes
Iwona & Mariusz

This was a very well organised excellent trip through what are undoubtedly the splendours of South America! Our first impressions were very disappointing with a very poor hotel and dinner in Santiago ( not the best way to make a first impression for new customers!) with a first time guide too who did not know how to do a group check in at the airport. After that it was truly amazing ; we experienced great organisation, knowledgeable and responsive guides and some beautiful hotels and places. Inevitably there are some long travel days but they are soon forgotten as the next amazing experience follows! Patagonia, Rio and Iguazu were the highlights for us; we are very glad we joined this tour with a very companionable group of travellers. You need some stamina and to be reasonably fit for this tour. It was very hot and humid in the cities and Iguazu when we were there, and cool in Patagonia but with no rain we really could not complain about the climate! We were quite happy with the mix of organised and free time but once again a muddle in Santiago over an optional tour was not great! We only had two group dinners and we were very happy to be independent in the evenings. The guides could be more proactive in suggesting eating places near the hotels ( when relevant) . These are small matters however and overall we were very happy and thought the tour great value for money. I heard some "rumours" whilst we were there about "down specs" to one or two hotels based on room rates. My advice to Cox and Kings is to be cautious about that especially in Rio!

The tour (Splendours of Cuba) gave us a good insight into the country. Our guide was knowledgeable, funny and helpful. All hotels were good and in great locations. All hotels managed to have a good selection of food available despite the shortages in the country and managed the power cuts (which were often almost continuous) very well – we had no problems. Transport was good and our driver was friendly and safe.
We had good customer service from Cox and Kings throughout.

It’s difficult to give a full review of the service, given that we have booked in January for a holiday in December. We were looking for a suitable celebration of our 30th wedding anniversary, thirty years that has included a fair bit of travel and Patagonia seemed a good choice. Finding a holiday that fully reflected our aspirations was the challenge, one which Cox and Kings’ Patagonia: Untouched Wilderness tour addressed, and some.

The process was very straightforward. It’s quite unusual for us to do a tour, we usually book our own flights, accommodation, transport etc, but an organised tour with a small group makes sense in such a huge country. We are really looking forward to it.

• Many days were spent just traveling between cities via air – please consider adding a couple of more days for the vacation to compensate for the days lost in travel.
• The hotel in Torres del Paine National Park did not meet the high standards of Cox and Kings
• Add a Goodbye Dinner at the end of the trip – We only had a Fairwell Drink. Should be more for spending almost 14 days – 24/7 with the same people.
• Add more included dinners to the trip, many evenings the group was left to our own devices.

Bianca was very helpful regarding our trip. Bianca talked to us about the trip, our requested extras & our passport validity. Beyond the expected.