the jelly bra quality suprised me the most. It actually holds nicely without feeling tight, and the material feels really premium. I also addded the snatched body suit, and they love it. Everything fe... Toon meer
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Package received today Very disappointed Not fitting at all,no lifting Completely false advertisement and for such an expensive product i really hoped for the best
I paid almoat R800 for two bras and they honestly look like something i could have ordered on Shein. Terrible quality and definitely not Jelly technology as advertised. Do not buy from them. Not to me... Toon meer
Bedrijf heeft geantwoord
DEFINITELY NOT WHAT IS ADVERTISED!!! I've been sending emails, tried to call without any success!! I'm frustrated that I didn't see all the bad reviews before making the purchase!!! You are scamming... Toon meer
Bedrijf heeft geantwoord
2,3
Slecht
92 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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the jelly bra quality suprised me the…
the jelly bra quality suprised me the most. It actually holds nicely without feeling tight, and the material feels really premium. I also addded the snatched body suit, and they love it. Everything feels comfortable but still flattering. definitely not cheap quality.
21 april 2026
Review zonder uitnodiging
Package received today
Package received today
Very disappointed
Not fitting at all,no lifting
Completely false advertisement and for such an expensive product i really hoped for the best
21 april 2026
Review zonder uitnodiging
The product is not at all what was expected from ads
The product is not at all what was advertised. Cheap, no lift and support. False advertising for sure!!
20 april 2026
Review zonder uitnodiging
Antwoord van Cozie
Dear Melissa,
Thank you for your feedback. We are truly sorry to hear that the product did not meet your expectations.
We sincerely apologise for your experience and understand your frustration. It is never our intention for any customer to feel disappointed with their purchase.
Please note that we have recently updated our sizing chart to better align with South African sizing standards and are continuously working on improving the quality and support of our products.
We would also like to reassure you that we do offer refunds and exchanges. If you have not yet been assisted, please contact us directly with your full name and/or order number so we can review your case and resolve this for you as quickly as possible.
We truly value your feedback and would appreciate the opportunity to make this right for you.
Kind regards,
COZIE South Africa
Dear Cozé SA Customer Service Team,
Dear Cozé SA Customer Service Team,
I am writing to formally express my dissatisfaction with the lack of response to my emails, the failure to issue the promised refund, and the overall poor quality of your products.
Despite multiple attempts to reach you via email, I have received no acknowledgment or reply. This lack of communication is unprofessional and unacceptable.
My follow-up emails have also gone unanswered.
There has been no indication of a ticket or case number being opened for my
You promised a refund, but I have yet to receive it. The delay and lack of transparency are untenable.
Please confirm the exact amount, the refund method, and the expected processing time.
If there are any outstanding steps on my side, kindly outline them clearly so I can complete them promptly.
The products I purchased are of the worst quality I have experienced, which is extremely disappointing given your brand’s stated standards.
I request immediate action to resolve these issues.
Confirm receipt of this letter within 3 business days.
Provide a concrete timeline for the refund processing, including any necessary steps I must take.
Offer a clear plan to address the product quality concerns, including options for return, replacement, or compensation as appropriate.
If I do not receive a satisfactory response within a reasonable timeframe, I will regrettably escalate this matter. I am prepared to take the following actions:
Share my experience publicly on relevant social media and review platforms to inform others.
Seek advice from consumer protection authorities or regulatory bodies.
Explore any available consumer rights options under applicable law.
Sincerely,
Carlien Louw
14 april 2026
Review zonder uitnodiging
Antwoord van Cozie
Dear Carlien,
Thank you for your email.
We sincerely apologise for the frustration this situation has caused you. We understand your concerns and take them seriously. We did respond to your query, and you were explained to the procedures before a refund is processed, you do not want to accept the fact that the items must first be quality approved once its received back in the warehouse, as we explained to you, it is in the process. Your query will be dealt with, within this timeframe. Thank you for your patience.
Regards
Cozie Team
I originally bought the cooling shorts…
I originally bought the cooling shorts and they were AMAZING, so I decided to try the Jelly Bra as well. Both are honestly great. The cooling shorts don’t ride up at all, and the Jelly Bra smooths everything nicely. You can tell they actually thought about the fit. Very happy with my purchase.
24 maart 2026
Review zonder uitnodiging
Antwoord van Cozie
Dear Customer,
Thank you so much for your wonderful review, we truly appreciate your support!
We’re so happy to hear that you loved the Cooling Shorts and decided to try the Jelly Bra as well. It’s great to know that both products met your expectations, especially with the fit and comfort. Hearing that the shorts stay in place and the bra provides a smooth finish is exactly what we aim for.
Thank you again for taking the time to share your experience. We’re thrilled that you’re happy with your purchase and look forward to having you shop with us again!
Kind regards,
COZIE South Africa
Super happy
Super happy. Ordered on Monday and it arrived in Pretoria in 3 days which I didn’t expect at all. The 2-piece set fits properly and doesn’t give that bulky look. Also very comfortable around the tummy. The packaging was cute too.
31 maart 2026
Review zonder uitnodiging
Antwoord van Cozie
Hi Jocelyn, 💛
Thank you so much for your amazing review! We’re thrilled to hear your order arrived so quickly in Pretoria and that you’re loving the fit and comfort of your 2-piece set. It’s great to know it feels flattering and not bulky, that’s exactly what we aim for!
We’re also so happy you loved the packaging 😊 Your support truly means the world to us, and we can’t wait to have you shop with us again!
— The Cozie SA team
Really impressed with Cozié
Really impressed with Cozié. I ordered the Jelly Bra (order #12984) and honestly didn’t expect it to be such great quality. It fits so well, pushes me up, and I wore it all day with ZERO pain. Will definitely be ordering the other colours soon.
17 maart 2026
Review zonder uitnodiging
Antwoord van Cozie
Dear Zola,
Thank you so much for your amazing 5-star review, we truly appreciate your support!
We’re so happy to hear that you’re impressed with your Jelly Bra and that it exceeded your expectations. It’s great to know it fits well, provides the lift you were looking for, and stayed comfortable all day with zero discomfort, that’s exactly what we aim for.
We love hearing that you’ll be ordering more colours soon!
Thank you again for taking the time to share your experience. We look forward to your next order.
Kind regards,
COZIE South Africa
DO NOT BUY
I paid almoat R800 for two bras and they honestly look like something i could have ordered on Shein. Terrible quality and definitely not Jelly technology as advertised. Do not buy from them. Not to mention that my order took over a week to arrive. DO NOT BUY FROM COZIE
7 april 2026
Review zonder uitnodiging
Antwoord van Cozie
Good day Nadia
You left this review while I am busy helping you. but needless to say, you were offered a return and a refund, no money lost, also the courier is on our cost. The "jelly technology" as described on all our ads, are jelly strips under the bra cup, it just replaces the wire. It is not filled with jelly, we have never claimed it to be. You orderded on the 30th of March, a Monday, so the order will be fulfilled on the Tuesday morning, that would be 2 days, it will be in the couriers possession, and then it was Easter Weekend, all warehouses and couriers closed, until Tuesday, you waited 3 days for your delivery, not a week. As our webpage clearly says 3-5 WORKING days. Please respond to the emails sent to you before this review was made
Regards
Cozie Team
Got the Jelly Bra and added in the Old…
Got the Jelly Bra and added in the Old Money Sunnies at checkout and I’m so glad I did. They look elegant and feel sturdy, not flimsy. Delivery updates were clear, and the whole process was smooth from start to finish. Will be ordering again! Thanks Cozié SA.
4 maart 2026
Antwoord van Cozie
Dear Customer,
Thank you so much for your wonderful review, we truly appreciate your support!
We’re so happy to hear that you’re loving your Jelly Bra and Old Money Sunnies. It’s great to know the sunnies feel sturdy and elegant, and that your overall experience, from delivery updates to checkout, was smooth and seamless.
Thank you again for taking the time to share your experience. We’re thrilled to have you as a customer and look forward to your next order!
Kind regards,
COZIE South Africa
This company is a scam and their…
This company is a scam and their product is awful. Nothing like any of the photos or reviews on their site. They’re cheap with no support and sizing is way off. Avoid at all costs, if I could give zero stars I would
27 maart 2026
Review zonder uitnodiging
Antwoord van Cozie
Dear Gemma,
Thank you for your feedback. We are truly sorry to hear about your experience and that the product did not meet your expectations.
We take concerns about product quality, sizing, and accuracy very seriously, and it is never our intention for any customer to feel misled or disappointed. We sincerely apologise for the frustration caused.
Please note that we have recently updated our sizing chart to better align with South African sizing standards and are continuously working on improving the support and structure of our bras.
We would also like to reassure you that we do offer refunds and exchanges. If you have not yet been assisted, we kindly ask that you contact us directly with your full name and/or order number so we can review your case and resolve this for you as quickly as possible.
We have also recently implemented a new dedicated support team to ensure faster response times and better customer care.
We truly value your feedback and would appreciate the opportunity to make this right for you.
Kind regards,
COZIE South Africa
I am always nervous ordering online but…
I am always nervous ordering online but decided to give Cozie SA a try! I really needed comfy bra's and they delivered. I received my order 2 days after ordering. The bra's a soft and feel like you have nothing on! I would like the straps to be slightly thicker and to be detachable in order to cross over at the back. Love the colours and exciting to receive more!
19 maart 2026
Review zonder uitnodiging
Antwoord van Cozie
Dear Estelle,
Thank you so much for your thoughtful review and for giving COZIE South Africa a try, we truly appreciate your support!
We’re so glad to hear that your order arrived quickly and that you’re enjoying the comfort and softness of the bras. Knowing that they feel so light and easy to wear is exactly what we aim for.
Thank you as well for your valuable feedback regarding the straps. We really appreciate your suggestion about thicker, detachable straps for added versatility. This is something we are actively considering as we continue improving our designs, especially to better meet our customers’ needs.
We’re so happy to hear you love the colours and are excited for more — that means a lot to us!
Thank you again for taking the time to share your experience. We look forward to having you shop with us again.
Kind regards,
COZIE South Africa
Parcel arrived faster than expected
Parcel arrived faster than expected. The Jelly Bra is incredibly comfortable and still gives great support, which I struggled to find with other brands. Everything was neatly packaged, and the jelly bra is super high quality.
14 maart 2026
Antwoord van Cozie
Dear Amahle,
Thank you so much for your wonderful 5-star review, we truly appreciate your support!
We’re delighted to hear that your parcel arrived sooner than expected and that you’re loving the comfort and support of the Jelly Bra. It’s great to know it stands out compared to other brands you’ve tried, and that the quality and packaging met your expectations.
Thank you again for taking the time to share your experience. We look forward to having you shop with us again soon!
Kind regards,
COZIE South Africa
I had a size concern and the service…
I had a size concern and the service was super quick, my order was delivered literally two days after I placed my order. And I’m so happy with my bra’s. Super soft and light, I completely forget I’m wearing a bra! Thank you guys!
19 maart 2026
Review zonder uitnodiging
Antwoord van Cozie
Dear Carla,
Thank you so much for your lovely review, we truly appreciate it!
We’re so happy to hear that our team could assist you quickly with your sizing concern and that your order arrived so fast. It’s even better to know that you’re loving your bras and finding them so soft and comfortable that you forget you’re even wearing them, that’s exactly what we aim for!
Thank you again for your support and for sharing your experience. We look forward to having you shop with us again.
Kind regards,
COZIE South Africa
I am absolutely obsessed with my Cozie…
I am absolutely obsessed with my Cozie Jelly Bra & matching set 🤍 The comfort is unreal — it’s seamless, breathable and honestly feels like a second skin. It gives the perfect support without any digging or discomfort, and the fit is just so flattering. Definitely my new everyday go-to!
20 maart 2026
Review zonder uitnodiging
Antwoord van Cozie
Dear Brigitte,
Thank you so much for your amazing review, we absolutely love hearing this!
We’re thrilled that you’re obsessed with your Cozie Jelly Bra and matching set 🤍 It’s wonderful to know that you’re enjoying the seamless, breathable feel and that it’s giving you the perfect balance of comfort and support. Hearing that it’s become your everyday go-to truly means the world to us!
Thank you again for your support and for sharing your experience. We can’t wait to have you shop with us again.
Kind regards
COZIE South Africa
Service????
I ordered two bra's in November. First the items was late and I only received it in January. But it was the wrong size and colour. After numerous attempts I received an response from them. Apparently they do not have a contact number for customer care, only email. We arranged that the wrong items will be picked up. After another couple of attempts, I was contacted by a lady, telling me that they will send the correct items. Thank you to that lady for sorting out the problem.
So I received my parcel 17 March 2026. Four months after I ordered it. However, the items and the adverts does not look the same. On the picture it shows a nice size strap size, but the once that I received has thin (1cm) straps that eat into your shoulders. But I eventually received it. I will definitely not order from them again.
17 maart 2026
Review zonder uitnodiging
Antwoord van Cozie
Dear Marri
We’re truly sorry to hear that you were disappointed with your order and the experience you had. This is certainly not the experience we want any of our customers to have.
Our bras are designed to be tried on for fitting purposes, and we understand how important it is to ensure the correct size and comfort. We would have gladly assisted you with a return or exchange if the fit was not suitable.
We would also like to mention that we have recently updated both our return policy regarding bra fittings and our sizing chart to better assist customers in selecting the correct size and to ensure a smoother return or exchange process if needed.
In addition, we have recently appointed a new dedicated support team to help manage enquiries more efficiently due to a high volume of orders.
Please feel free to contact us directly with your full name and/or order number so we can review your case and assist you with a suitable solution. We would truly appreciate the opportunity to resolve this for you.
Kind regards,
COZIE Support Team
Ordered the Cooling Shorts in the…
Ordered the Cooling Shorts in the black, white and cream colours and WOW. The fabric is so soft and the fit is super flattering.
16 februari 2026
Review zonder uitnodiging
Antwoord van Cozie
Fantastic! We are very happy that you love Cozie as much as we do!
Cozie Team
I bought the Jelly bra hoping it would
I bought the Jelly bra hoping it would be comfortable, but the support honestly suprised me. It lifts properly without that tight underwire feeling. Wore it all day and did't feel the need to adjust once. Delivery to Centurion was quick - took about 2 days. Overall VERY happy!
3 maart 2026
Antwoord van Cozie
Thank you so much for sharing! We do love our soft fabric! Have a fantastic week further
Cozie Team
Ordered 3 Bras with this Company
Ordered 3 Bras with this Company . Followed the size guide .
Tried on 1....way roo small .
Sent an email to ask for return details..told me I couldn't return them as I tried one on .
Don't waste your money..too small and very flimsy quality
Stay well away from this so called company
9 maart 2026
Review zonder uitnodiging
Antwoord van Cozie
We’re truly sorry to hear that you were disappointed with your order and the experience you had. This is certainly not the experience we want any of our customers to have.
Our bras are designed to be tried on for fitting purposes, and we understand how important it is to ensure the correct size and comfort. We would have gladly assisted you with a return or exchange if the fit was not suitable.
We would also like to mention that we have recently updated both our return policy regarding bra fittings and our sizing chart to better assist customers in selecting the correct size and to ensure a smoother return or exchange process if needed.
In addition, we have recently appointed a new dedicated support team to help manage enquiries more efficiently due to a high volume of orders.
Please feel free to contact us directly with your full name and/or order number so we can review your case and assist you with a suitable solution. We would truly appreciate the opportunity to resolve this for you.
Kind regards,
COZIE Support Team
What an absolute scam!!
What an absolute scam!!! I bought 2 bras for almost R900. Not cheap! What was delivered was poorly made absolutely shoddy bras that were not the same size even though i ordered the same size and the tags were the same size. I immediately emailed my complaint to them. Because I had tried the one on they wouldn't allow me to return it but the same day they collected the other with a promise of a refund. Over a month later and I still have not received my refund!!! A thousand excuses and still no refund! They are thiefs! Absolutely terrible product. Absolutely terrible service! I only wish I saw all the reviews before I bought! They should be reported and fined for their thievery and false advertising!!!!
3 februari 2026
Review zonder uitnodiging
Antwoord van Cozie
Good day
But your refund was paid on the 17th of February?? I have all the email correspondence and the proof of payment. Companies are also protected against slander, specially if you received your refund and claiming thievery from our side, we are a legit company that is extremely busy, we might take a while to get through all the orders and requests but ultimately it is done. I suggest that you amend this review because your needs was met a long time ago already
Cozie good Customer Service
I have order item in 12 Feb and was not right size. I send it back and got my refund today 10 March.
They assisted me with no problems.
12 februari 2026
Review zonder uitnodiging
Antwoord van Cozie
Thank you Louise! Appreciated!
Cozie Team
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