cpapXchange.com Reviews 51

I ordered a BongoRx device from cpapXchange noting the they have a "Risk-Free Trial or Money-Back Guarantee" and assuming that if the device did not work I would be able to return it. But, it turns out that they will not accept a return of this device if it has been opened. So how do you know it the device works if you can't open it?? Please read all the fine print before you buy from these guys

Terrible customer service! Telephone hold wait times are not accurate and excessive/ their chat feature is also slow and not properly handled-also long wait time/ return of unused opened headgear was not accepted and the unopened ones were being charged for a return- after finding out the size was wrong./ I was a loyal customer and they could care less - so I let them know I would use amazon next time! I kept the wrong sized items as it was easier than getting ripped from their poor return policy!

I can’t say enough good things about CPAPXchange. During my CPAP journey, I tried multiple masks and sizes, and their 30-day money-back guarantee on full mask sets made that process stress-free and affordable. Being able to actually test masks at home and return what didn’t work was invaluable, especially when fit charts don’t always tell the full story.

Now that I’ve finally found my unicorn mask, CPAPXchange will be my go-to for supplies moving forward. Their pricing, promotions, and customer-friendly policies have saved me a significant amount of money compared to what I would have paid through my DME. The experience has been smooth, reliable, and transparent from start to finish.

Highly recommend CPAPXchange to anyone navigating CPAP therapy, whether you’re still figuring out mask fit or simply looking for a trustworthy place to order supplies.

Terrible Customer Service & Zero Accountability

I needed CPAP supplies before going out of town and specifically chose CPAPX because they promised a delivery date that worked for my trip. To make sure it arrived on time, I even paid over $60 for their express shipping instead of using the free option.

They were slow processing the order, didn’t get it to the shipping company on time, and the package ended up missing the critical delivery window. Thankfully I found a local store that had what I needed, but when I contacted CPAPX to cancel the order, they refused. Their solution was to “refuse the delivery,” and then they told me they would only refund the cost of the supplies — not the shipping I paid extra for because of their delay.

They wouldn’t offer a discount, wouldn’t make it right, and wouldn’t take responsibility for the mistake. So now I’m stuck with supplies I don’t need, money I shouldn’t have had to spend, and a company that clearly doesn’t care about customer experience.

There are way too many providers out there to deal with this kind of nonsense. Use ANYONE else.

GARBAGE PRODUCT, HORRIFIC CUSTOMER SERVICE. I ordered Luna CPAP Machine Used. It arrived yesterday. The duct where you power up with AC Adapter has no female receptable to insure 4 prong ac adapter so it does not work and obviously wasnt tested or they would have realized.

I called to rectify this am. Supervisor Jennifer was rude, smug, arrogant and incapable of listening or problem solving. Instead she talked to me like stupid and hung up on me. This company is.just like their product and incapable supervisor Jennifer, straight garbage

I ordered a Luminex at CPAPXchange online on July 4 & I received the item, opened to see it & I realized it’s not what I needed. I called & emailed & found out they won’t refund the item. I paid $179 & now I’m stuck with an item that’s not as descrived. This really doesn’t disinfect CPAP tubing. Their description of what it’s supposed to disinfect is erroneous. Now I’ve lost nearly $200! I recommend you not be deceived by this company & also be aware that they’re not reputable & will not refund your money!
Alicia Williams

Horrible company. Ordered a $560 machine which does not work for what I need. I did not use it. They will not refund.

A company that sells used substandard machines that failed after about six months. Tech support and warranty is a joke. You call and no one is available to troubleshoot the machine. They can't even send you instructions on how to troubleshoot it lol. Company is a joke!

Bought a CPAP mask seal. Their site on Amazon said it was genuine F&P seal for F&P Eson mask. Seal would not snap onto my F&P mask. Either it is defective or they’re selling Chinese knockoffs. I sent CPAPXchange a message through their Amazon store and they haven’t responded.

I purchased a Bipap. Everything was great until they sent an email. The email said that the prescription was not correct. I called my doctor to let him know. The doctor sent the prescription with his NPI, License #, name, and address. He is a doctor with 20 years of experience and is very well-known in my community. They continue to say that the prescription is not written on a medical pad. The doctor sent me his file and it is a correct prescription with the information needed for them to process this order. They continue to prevent me from getting the machine because the prescription is not written on a medical pad. The format of the prescription has clear information. Now I'm on the phone waiting for the last 25 minutes.
Very poor customer experience

I ordered a car charger for my eclipse 5, paid for it which went through my bank immediately. They sent a confirmation on order with tracking info. I kept checking status it said out for delivery. I contacted by chat that I did not receive my package. They got back with me that they check into it. Recieved update after I requested, the responds was it was sent back to usps distribution. I contacted usps for them to track my package they had no record. I went back to check status and it is now in Florida to send to destination. I live in Nebraska so why is it in Florida. I tried to request refund but they need my package to send back to them. Heck I never received the order.

Hello,
This was a great experience, all the items I needed were available which made the purchase truly easy. Because I have several CPAP devices the units which aren’t covered by insurance, so to find everything I needed in one place was a great experience.

Very good price on items requested & as usual very good shipping time but as with the last time I tried to order from the web page it continues to get hung up at different points making it very difficult & time consuming to order from it.

Sent me what I asked for in a timely manner.

Good product. Good price. Quick delivery.

Easy to order. Fast delivery!

Affordable and dependable service. Arrived early!

The items were easy to order arrived quickly.They fit into my C-PAP So-Clean device and worked perfectly.

KENNETH R.
This was my 2nd purchase from CPAPXchange. Everything about the order went smoothly. The price was right, shipping was very fast, and communications made the ordering process very easy. I would highly recommend CPAPXchange and will continue to order from them for my future needs! Thank you.

Well made, still getting used to it though as I have been using nasal pillows.