CPH Village Reviews 3

Since posting this review, I was contacted again by CPH Village regarding my upcoming move to another one of their departments. It turned out that they had made a serious administrative mistake — they had already signed a lease with me for a room that was still occupied by another tenant.
Instead of simply correcting their internal error, I received messages that subtly implied I should feel bad about the inconvenience this caused them and the other tenant, but my feelings was a bit overlooked. I find it highly unprofessional that a housing company would share such details and try to make a tenant feel responsible for their own mismanagement.
This only reinforced my original impression: CPH Village struggles with basic organization, accountability, and respect for tenants’ boundaries. When they make mistakes, they communicate in a way that places emotional responsibility on the tenant rather than taking ownership themselves.

CPH Village is in my opinion more focused on their 'their sustainability mission' rather than their tenants.

Når man sender en mail til deres support så får man bare et svar vil du ikke bare lige gå ind på vores hjemmeside gør det jeg er totalt dårlig til engelsk og spørger faktisk om hjælp til hvordan jeg så fikse det jeg har et problem med min emhætte den vil ikke lyse mere og jeg har også en termometers til min aircondition udluftningapparat som der er ikke mere strøm strøm på og det vil jeg gerne have fikset men en eller anden fra kundeservice eller support mailen skriver bare at jeg skal bruge en eller anden åndssvage hjemmeside som man skal bruge på en jeg fatter ikke noget af engelsk spord nu kæft det er dårlig kundeservice når man giver latterligt mange penge for at bo et sted som man ikke kan få hjælp af en dårligt vis de ting eller kundeservice simpelthen dårlig service hold nu kæft jeg har brugher i to år ved du hvad det var det nemmere for to år siden der fik noget hjælp af dem