cprfirstaid.com.au Reviews 

Eric Jones was very engaging and made the whole experience enjoyable

Session was so good! For a day long session I was engaged the whole time! Jason is a very good educator and I have learnt and retained a lot from today :)

Jason was great

Jason delivered the CPA and First Aid course very well. He made it easy to comprehend and he gave very practical tips. Highly recommended.

Jason was very clear and explained everything in a way anyone can understand.

Educational, quick and Jason was great.

Great session by Jason

Very nicely presented and very informative

Jason was great! Patient and an excellent teacher. First time in many years where the course has ran on time too. Appreciated the efficiency ☺️

Well informative and made interesting with a little humour

Jason was great, full of knowledge being an ex paramedic. i’ve learnt so much more then i have in any other sessions ive done in previous years

Nice and efficient thank you Jason

Very helpful, easy to understand

Jason was a brilliant instructor, thank you for a great class.

The trainer was excellent and the customer service people were able to solve all my queries. Smooth enrolment. Got certificate as promised

I booked a CPR course in advance of my current certificate expiring. I was sent an SMS a few days before the course was to commence saying that it had been cancelled and offering an alternative date which was not convenient. I called the office to notify them of this and asked to be put in a class on a date that fit my schedule only to be told that this class was also not running. I explained that I could not make the other class dates due to my work commitments and requested a refund. I was told to put this request in an email which I did. Two weeks later I received a response that did not address my refund but offered me yet another unsuitable class date. I called the customer service number again and I believe the service is operated offshore as the assistant I spoke to could not understand that my email requesting a refund had not been addressed. I was advised again to email which I did and the final response was that according to the student handbook which I was sent on enrollment under the terms and conditions I did not qualify for a refund as I had been offered an alternative date. My response was to reiterate the circumstances regarding why the date I had been offered was not convenient, the fact that my CPR had in the meantime expired and I did not want a credit. I was told again that although they could understand my disappointment I was still not going to get a refund. The fact that the emails did not contain a single name of the person who was writing to me indicates to me that this company does not take customer service seriously and hides behind regulations in a handbook but they could not point out the regulations in the handbook that covered their Duty to me to provide me with a date that was convenient and also that it was their responsibility to make sure their operations provided the student numbers, a trainer and courses advertised were genuinely available. This organisation is a shambles, taking money then holding customers ransome when they cancel and do not offer a viable alternative. Interesting also that for an Australian company their service centre is definitely located offshore and emails were sent 9pm AEST. Recommend not to use these cowboys.

Course confirmed the day before — then cancelled hours later due to “insufficient numbers.”

We booked and paid for a nationally recognised first aid training course (HLTAID012) scheduled to run on Thursday 19 February at the Salisbury, Brisbane location advertised on their website. The course was confirmed in writing the day before it was scheduled to run, only to have it cancelled a few hours later due to “insufficient numbers.”

Timeline of events

• 14 Feb 2026 – 7:42am – Course booked and paid for online for the advertised Thursday session.
• 14 Feb 2026 – 3:31pm – Email received from CPR First Aid confirming the preferred course date of Thursday 19 February was available, although noting the class may be cancelled if enrolment numbers remain low
• 18 Feb 2026 – 8:50am – Reminder email received confirming we were scheduled to attend the course the following day.
• 18 Feb 2026 – 12:33pm – Email received advising the class had been cancelled and we needed to arrange a transfer to another date.

• After cancellation – A refund request was submitted. The provider advised that only course credit or transfer would be offered, despite not being able to provide us with a confirmed course date within 30 days of our booking on dates suitable to us.

The screenshots available with timestamps and evidence of above

Additional correspondence from the provider also confirmed they could not guarantee Tuesday or Thursday sessions at any of the Brisbane locations we requested, including Salisbury, Mount Gravatt, and Brisbane CBD, despite those sessions being advertised on their website. Screenshots of these emails are also available.

This situation highlights a concern for anyone relying on first aid certification for employment or compliance deadlines: when a course is advertised, booked and confirmed, there is a reasonable expectation that it will actually proceed as scheduled.

Based on what happened with our booking, it also raises a broader question for potential customers: if courses are advertised on specific dates and confirmed shortly before they run, how often are those sessions still dependent on minimum enrolment numbers that may lead to short-notice cancellations?

When we requested a refund (given the provider cancelled the course), we were told that delivery on the advertised days cannot be guaranteed and that the only option available was course credit.

If courses advertised on specific days are dependent on minimum enrolment numbers and may be cancelled shortly before they run, this should be clearly disclosed before people book and pay.

This experience raises concerns about how course availability and scheduling are represented to students when training dates are advertised and bookings are accepted, but delivery remains dependent on minimum enrolment numbers that may result in short-notice cancellation.

Communication throughout the process was slow and responses came from a generic “Management Team” email address rather than an identifiable representative, with replies relying on internal policies rather than addressing the issues raised.

Due to the handling of this matter, it has now been reported to the Office of Fair Trading Queensland, the Australian Competition and Consumer Commission, and the Australian Skills Quality Authority for their consideration.

For anyone booking first aid training because they need certification by a specific date for work or compliance, the reliability of advertised course dates is critical, and cancellations at short notice can create significant problems.

Key takeaway: if you need first aid certification by a specific date, confirm that the course will definitely run before booking with this provider.

Based on our experience with this booking, I would strongly recommend choosing a different provider altogether if you require first aid certification by a specific date. Courses advertised on specific days may still be cancelled at short notice, creating unnecessary uncertainty when certification deadlines matter.

We ultimately completed our training with another provider instead.

I booked a CPR course with 'cprfirstaid', shortly after paying, my employer advised that it was no longer required. Within 20 minutes of making the payment, I contacted the provider to request a refund. The course was still more than three weeks away.

Despite the significant notice and the immediacy of my request, my refund was declined under their refund policy. I attempted to resolve the matter privately via email and advised that I would leave a review if we couldn’t come to a fair resolution, but I did not receive a response.

I have not read through their content but will advise potential buyers there are hundreds of pages to read through with their coursework.

Based on my experience, I would encourage others to carefully review the refund terms before booking. They think they are making more money by not refunding, in truth these negative reviews will lose money for them.

AVOID this company! Do NOT WASTE YOUR TIME OR ENERGY. I have had 14 emails back and forth over the last 2 weeks regarding just one simple CPR refresher class. I had no issues 2 years ago with this company, so I booked again. I had to reschedule because I got COVID. I gave them 48 hours notice. They requested a $25 reschedule fee. I could not believe this! I sent an email to the CEO and management expressing my disappointment that I was basically being punished for getting sick and needing to cancel. There is no way I could foresee this. Their policy is you need to cancel within 24 hours of making a booking??!!!!! They took a week to reply and did not answer my questions. They then responded to my next complaint and requested a medical certificate - A WEEK AFTER I HAD COVID. I emailed again, stating no dr would back date a certificate as it is illegal to do so. They would not allow me any grace. I paid the $25 this morning and rescheduled to next week. They took the money, they sent confirmation and immediately sent me another email cancelling the booking and needing to reschedule due to staffing issues! So I had to pay $25 for doing the right thing, giving notice about being sick with COVID, and they took my money, and cancelled the booking straight after. I then had phone calls and emails back and forth all afternoon asking if I want to attend the class they booked me in for! What the hell is wrong with this company. DO NOT WASTE YOUR TIME, ENERGY OR MONEY. Go elsewhere. They need to be reported.

AVOID this mob like the plague. Disgustingly unprofessional. Refuses to refund you despite THEM being the ones that cancelled the course THREE times!