Craftamo Reviews 268

Antwoord van Craftamo

20 aug 2024

Hi KA,

Thank you so much for giving us an amazing 5-star review!

It is heartwarming knowing that you loved our This Writing Desk X Craftamo Brush Set.

Here at Craftamo, we make sure that the quality is only top-notch. this is to ensure our customers' satisfaction.

Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Antwoord van Craftamo

14 aug 2024

Dear Janine,

Thank you for your feedback. We’re sorry to hear about your experience and want to address your concerns.

We strive to provide high-quality products, that are designed and manufactured alongside talented artists.

All our collaboration brush sets are designed and approved by the artists themselves - they undergo months of tests, design changes, and tweaks to ensure that they are specifically designed and perform as per the artist intends them too. We spend a considerable amount of time, money and effort on the design stage alone to ensure the end products is 5 star in terms of quality, specification and performance. Therefore it is disappointing to learn that your brush set did not meet your expectations, and I apologies for this.

After investigating into the box damage that you mentioned, it appears this occurred during transit by the carrier, and we apologise for any inconvenience this caused.

We have offered you a brand new replacement box - which you declined, and wanted to return the product instead for a full refund, which is welcomed by Craftamo.

Regarding the return policy, our guidelines are designed to ensure clarity for all customers. As stated, return shipping costs are the responsibility of the customer. We understand this may be frustrating, and we aim to be transparent about our policies. We also encourage you to reach out to us directly for further assistance or clarification on any issues with the product.

We appreciate your feedback and will use it to improve our service and products. If there’s anything more we can do to resolve this, please let us know.

Kind regards,
Dan

Customer Happiness Manager
Craftamo

Antwoord van Craftamo

5 aug 2024

Hello Linda,

Thank you for your kind words about the Sarah Burns Studio X Subscription Boxes! We are thrilled to hear that you find them beautiful, well-packaged and that the tutorials by Sarah have been so helpful to you. Your satisfaction is very important to us, and we are delighted that you see the value in our products.

We sincerely apologize for the unexpected increase in postage costs to $19.00 this month. We understand how frustrating this can be, especially without prior notification. Please know that we are actively investigating what happened and why this increase occurred.

We value your feedback and your continued support of Craftamo. If you have any further concerns or questions, please do not hesitate to reach out. We are here to help and ensure your experience with us remains positive.

Thank you once again for your understanding and for being a valued customer.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Antwoord van Craftamo

2 aug 2024

Hi Lan,

Thank you for your wonderful feedback! We're delighted to hear that you find our Craftamo brush sets beautiful, elegant, and of high quality. It's fantastic to know that you enjoy using them for your watercolor projects.

As you venture into acrylic painting soon, we hope our brushes continue to meet your artistic needs and inspire your creativity. If you have any questions or need assistance, please don't hesitate to reach out. We're here to support you on your artistic journey.

Happy painting!
Elisa

Customer Happiness Agent
Craftamo

Antwoord van Craftamo

2 aug 2024

Dear Janice,

Thank you so much for your fantastic feedback! We're thrilled to hear that you're enjoying our Craftamo brushes. It's great to know that you appreciate their high quality and beautiful design. We're especially glad that the brushes retain their shape and that the round brushes come to a perfect point.

Your satisfaction means the world to us, and we're delighted that you now have three sets. If you ever need further assistance or have any questions, please feel free to reach out. We're always here to help.

Happy painting!
Elisa

Customer Happiness Agent
Craftamo

Antwoord van Craftamo

2 aug 2024

Hello Lita,

Thank you so much for your kind words! We're delighted to hear that you love the quality of Joni Young X Craftamo brushes you recently ordered and received. Your satisfaction is our top priority, and it's wonderful to know that our products are meeting your expectations.

If you need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Happy painting!
Elisa

Customer Happiness Agent
Craftamo

Antwoord van Craftamo

2 aug 2024

Dear Gay,

Thank you for sharing your enthusiasm about our watercolor brushes! We're thrilled to hear that they have become your new favorite tools for your creative projects.

If you have any questions or need further assistance, please feel free to reach out. We're always here to help and support your artistic journey.

Happy painting!
Elisa

Customer Happiness Agent
Craftamo

Antwoord van Craftamo

2 jul 2024

Hello Kris,

Thank you so much for your amazing review! I agree about Sarah Burns Brushes, those brushes are her Signature Collection. She truly know what's the best for her supporters.

Thank you so much and happy painting!

Regards,
Elisa

Craftamo
Customer Happiness Agent

Antwoord van Craftamo

20 jun 2024

Hi Sarah,

Thank you so much for giving us 5-Star Reviews! We appreciate it and we make sure that our customers are always happy & fully served.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Antwoord van Craftamo

4 jun 2024

Hi Shannon,

Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you’re satisfied with the quality of our products and services. Our team works hard to ensure that every customer has a positive experience, and it’s incredibly rewarding to know that we've met your expectations.

If there’s anything else we can do for you, or if you have any further comments or suggestions, please don’t hesitate to let us know. Your satisfaction is our top priority, and we’re always here to help.

Thank you once again for your kind words and for choosing us. We look forward to serving you again soon!

Regards,
Elisa

Antwoord van Craftamo

3 jun 2024

Hello there,

Thank you for your continued trust in Craftamo! We are delighted to hear that you consistently receive quality products and that our customer service team has been polite and excellent in serving you.

Your positive feedback is greatly appreciated and motivates us to keep up the high standards. If you ever need any further assistance or have any suggestions, please feel free to reach out. We're always here to help!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Antwoord van Craftamo

3 jun 2024

Hi Zen,

Thank you for sharing your wonderful experience with our Sarah Burns Studio Gouache X Craftamo subscription box! We're thrilled to hear that the boxes are delivered flawlessly each month and that you are enjoying both the service and the product.

It's also great to know that our customer service team was able to assist you promptly and efficiently with your shipping address update. We strive to provide the best support possible, and your feedback is truly appreciated.

If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Antwoord van Craftamo

3 jun 2024

Hello Richelle,

Thank you for your kind words! We're delighted to hear that you find our service efficient and that your monthly deliveries have been consistently on time and in excellent condition.

Your satisfaction is our top priority, and it's fantastic to know we're meeting your expectations. If you ever need any assistance or have any feedback, please feel free to reach out. We're here to help.

Best regards,
Elisa

Customer Happiness Agent
Craftamo

Antwoord van Craftamo

3 jun 2024

Hello Judy,

Thank you so much for taking the time to share your positive experience with Craftamo! We are thrilled to hear that you are satisfied with the quality of our brushes and found the online ordering process easy and convenient. It's wonderful to know that your order arrived in perfect condition.

Your recommendation means the world to us, and we are grateful for your support. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Happy painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Antwoord van Craftamo

Geüpdatet op 20 mei 2024

Hello there,

Thank you for bringing this matter to our attention. I sincerely apologise for the inconvenience and frustration you have experienced with your recent purchase.

Although you claimed that your brushes are defective, upon reviewing your case, we must stress that this is not the case. You shared photos of the brushes still holding a purple paint pigment, and our recommended solution is to rinse and repeat the cleaning process, until all pigment has been washed away.

For clarify, you stated:

"I purchased the above set and overall am very pleased with the way the brushes perform but have a problem with the severe staining on the No 8 brush pictures of which are attached. I have now carefully washed this brush out four times and you will see it is still showing blue in the suds on the sink which worries me it will contaminate another colour when wet."

Our brushes, specifically the Helen Rae Campbell brush set, have been designed to hold lots of water and pigments, just as Helen intended. Please note, that some paint pigments may stain bristles more than others, and may be more difficult to wash out. However, we are confident, that after following a stringent cleaning routine, including the use of brush soap, your brushes will be ready to paint again!

However, to ensure your complete satisfaction, and to explore this issue further, we have already requested the paint brand that you are using, and the pigment information - we will actively liaise with the paint manufacturer, and work together to conduct tests on our end. I kindly request that you contact our customer service team once more to provide this information, and ask for Elisa directly. I will personally ensure that your concern is addressed promptly and to your satisfaction.

We value your feedback and are committed to improving our products and services. Thank you for giving us another opportunity to make things right.

Best regards,
Elisa

Antwoord van Craftamo

6 mei 2024

Hello Suzan,

It's good to know you're satisfied with our customer service and products. It is our pleasure to help you with any problems you may have.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Antwoord van Craftamo

2 mei 2024

Hi Barbara,

We're thrilled to hear that you're enjoying the collaboration boxes, especially the one with Sarah Burns! Providing everything you need, along with instructions and materials, is something we believe can greatly enhance the painting experience, particularly for beginners.

Sarah's expertise and passion for art have made her collaboration box a wonderful choice for those looking to explore a new medium or expand their skills. We're delighted that you're finding it so fulfilling!

If you ever have any feedback or suggestions for future collaboration boxes, please feel free to share. We're always looking for ways to improve and create even more enjoyable experiences for our customers.

Thank you for choosing our collaboration box, and happy painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Antwoord van Craftamo

2 mei 2024

Hi Lesley,

It's fantastic to hear about your positive experience with Sarah's products and your newfound love for gouache painting! We're thrilled that you're enjoying experimenting with this medium and that our brushes have been a valuable addition to your artistic journey.

Craftamo takes pride in delivering high-quality products, and we're delighted that the boxes arrived safely and met your expectations. We'll be sure to pass along your congratulations to Sarah for her dedication and effort in creating such a successful and enjoyable painting experience.

If you ever have any questions or need assistance as you continue to explore gouache painting, please don't hesitate to reach out. We're here to support you every step of the way. Happy painting, and thank you for choosing Craftamo!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Antwoord van Craftamo

2 mei 2024

Hi Barb,

Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying our brushes for watercolor painting and that you've had such positive experiences with both our Emily Lefebre set and Sarah Burns gouache of the month set.

Providing high-quality products and exceptional service is our top priority, so it's incredibly rewarding to hear that we've met your expectations. We take great care in packaging our products to ensure they arrive in perfect condition, and we're delighted that everything has been to your satisfaction.

Your recommendation means the world to us! If you ever need anything or have any questions about our products, please don't hesitate to reach out. We're here to help and support you on your artistic journey. Happy painting, and thank you again for choosing us!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Antwoord van Craftamo

2 mei 2024

Hello there,


Certainly! Here's a response:

Thank you for your feedback! We're glad to hear that you're enjoying our brushes for gouache painting. We strive to provide high-quality tools that enhance your artistic experience, and it's fantastic to know that our brushes have met your expectations.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your satisfaction with our products. Happy painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo