Creative has been with our company for almost a year now. they are fast, reliable and has a very dedicated team of professionals that are the best in their fields. Special mention to Adam and Faisal f... Toon meer
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I really enjoyed working with the Creative eCommerce team. Their work on Leadership Quotes was outstanding and, more importantly, they were great partners through the process. I commend the team on th... Toon meer
Bedrijf heeft geantwoord
Working with Creative Ecommerce was incredible. Naail and Hamza were excellent to work with, and Hamza did a fantastic job managing the project from start to finish. Naail was very helpful throughout... Toon meer
Bedrijf heeft geantwoord
We have 6 brands 3 of which are online and have Shopify stores, we first engaged with Naail about a year ago but things kept coming up, leading to us putting off joining another agency.... Toon meer
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4,3
Uitstekend
48 reviews
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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New Shopify Website
These guys did a great job with our website refresh. Would highly recommend!
10 januari 2026
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thank you for the kind words, Jared.
It’s been a pleasure working with you on the Romfre website rebuild, and we’re really pleased to hear you’re happy with the outcome.
We’re also encouraged by the recent A/B test results, with a strong uplift in average order value.
Seeing measurable gains like this is always the goal when refining and optimising a store.
Thank you again for your trust and recommendation. We’re looking forward to continuing the work together and exploring opportunities to support Kodiak Leather as well.
Creative Ecommerce Team
Creative has been with our company for…
Creative has been with our company for almost a year now. they are fast, reliable and has a very dedicated team of professionals that are the best in their fields. Special mention to Adam and Faisal for working with us even after working hours ended, and sat till the job was finished and the site was up and running again. Highly recommend using their services!
20 april 2026
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thank you for the kind words, Bhavya.
It’s been a pleasure supporting Stories Flooring over the past year, and we’re really pleased to hear that the team’s speed, reliability, and dedication have made a positive impact.
We especially appreciate you recognising Adam and Faisal. Going the extra mile to ensure everything is resolved and your site is running smoothly is something the team takes great pride in.
Thank you again for your continued trust and for the recommendation. We look forward to continuing to support your growth.
Creative Ecommerce Team
Extremely good service
We have 6 brands 3 of which are online and have Shopify stores, we first engaged with Naail about a year ago but things kept coming up, leading to us putting off joining another agency.
However, every time I had an issue, our previous agency fumbled for days and no one seemed to suit us, finally I realised there was probably a better fit, and after following their Instagram it actually gave us tips for what we had at the time
3 months ago we hired them to re do one of our websites, it was done in less than a month and conversions doubled with the new landing page vs what we had
So we decided to sign up both other brands, with similar results.
Fast forward to today creative e commerce is building out the rest of our brands sites using their skills and deep understanding of buyer pshycology.
I'd 110% recommend them to anyone with a website, even if not for Shopify, they have built a landing page for one of our services too which has seen amazing results.
Thank you Naail and his team for being an honest, reliable agency that drives results constantly.
You have made owning a brand fun again
19 april 2026
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thank you for such a detailed and thoughtful review, Laurie.
We’re really pleased to hear how impactful the last few months have been across your brands, especially after the challenges you experienced previously. Finding the right long-term partner is not always straightforward, so it means a lot that you placed your trust in Creative Ecommerce.
It’s great to see the results from the initial website rebuild, particularly the uplift in conversions from the new landing page, and even more rewarding to hear that similar performance improvements have followed across your other brands.
Your comments around strategy and buyer psychology are especially appreciated. Our focus is always on combining design and development with a deep understanding of how customers think and behave, so it’s great to know that came through in the work.
We’re also glad the content shared prior to working together was useful. Helping brands improve, even before they become clients, is something we strongly believe in.
Thank you again for your continued trust and for the recommendation. We’re excited to keep building and scaling your brands together.
Creative Ecommerce Team
These guys were great
These guys were great!
I had no idea where to start when building my website but thankfully the team were really responsive and helpful throughout! Would definitely recommend
18 april 2026
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thank you for the kind words, Jake.
We’re really pleased to hear that the team was able to support you from the early stages and help bring clarity to the process.
Thank you again for the recommendation and for trusting Creative Ecommerce with your project. We wish you every success as you continue to grow.
Creative Ecommerce Team
Great partners
I really enjoyed working with the Creative eCommerce team. Their work on Leadership Quotes was outstanding and, more importantly, they were great partners through the process. I commend the team on their technical knowledge (both WP and Shopify) as well as their ability to solve complex problems.
1 mei 2025
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thank you for the kind words, Allan.
It was a pleasure working with you on Leadership Quotes, and we’re really pleased to hear that both the outcome and the collaboration met your expectations.
Your feedback on the team’s technical knowledge across both WordPress and Shopify, as well as their ability to solve complex challenges, means a great deal. We place a strong emphasis on being proactive problem solvers and reliable partners throughout each project.
Thank you again for trusting Creative Ecommerce and for the recommendation. We look forward to working together again in the future.
Creative Ecommerce Team
Fantastic Team
Fantastic Team!
These guys hit us with meta ads and we booked a call because we had just signed up with another agency who were crap
These LEGENDS did more in a week than they had in the first month. We've now got a site that looks amazing and we had our biggest month EVER on launch of their new design.
We've literally made back the cost of service in 30 days and now we have the most profitable site we have ever had
I cant recommend them enough. Thank you Naail & everyone at creative e commerce
17 maart 2026
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thank you for the incredible feedback.
We’re really pleased to hear how impactful the new site has been and that the results were felt so quickly after launch. Achieving your biggest month to date and seeing a full return on investment within 30 days is exactly the kind of outcome we aim to deliver.
We also understand how frustrating it can be working with the wrong partner, so it means a lot that you trusted Creative Ecommerce to step in and turn things around. Delivering meaningful progress early on is something we place a strong emphasis on.
Thank you again for the recommendation and for putting your trust in the team. We’re excited to see how your brand continues to grow from here.
Creative Ecommerce Team
Professional & Talented
I am very impressed with the work done by Creative Ecommerce. Unlike many vendors in ecommerce, they are professional and deliver their work product on schedule.
Haroon, their sales person, is knowledgeable, attentive, and not pushy. Adam, our account manager, was always available and responsive on our Slack channel.
In terms of their work, it was excellent. Our conversion rate improved significantly, as did our other metrics that matter. Highly recommend, and we are using them for additional work within this brand. We are also going to use them on our other brand.
13 maart 2026
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thank you for the fantastic review Dan.
It’s been a pleasure working with you on Your Nectar, and we’re really pleased to see such strong results from the new product page. The most recent results show a 72% increase in revenue, which is exactly the kind of impact we aim to deliver when combining conversion strategy with thoughtful design and development.
We also appreciate your kind words about the team. Clear communication, responsiveness, and delivering on schedule are things we place a lot of importance on, so it’s great to hear that your experience with both Haroon and Adam reflected that.
Thank you as well for trusting Creative Ecommerce with further work on Your Nectar and for bringing us on to support your second brand, Undefined Health. We’re excited to continue building on this momentum together.
Creative Ecommerce Team
Very happy with the outcome!
We worked with Creative Ecommerce on a website theme development project and are very happy with the outcome. The team was professional, responsive, and easy to collaborate with throughout the process. Our account manager Farhaan was excellent and carried the project seamlessly even with our time zone differences from start to finish. Looking forward to some great results!
27 februari 2026
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thank you for the lovely feedback, Alisha.
It was a pleasure working with you on the theme development project for Hab Shifah, and we’re delighted to hear you’re happy with the outcome.
Professionalism, responsiveness, and clear collaboration are core to how we manage projects, so it’s great to know the experience felt seamless from start to finish. We’re especially pleased to hear your account manager provided strong support throughout the process.
Thank you again for trusting Creative Ecommerce with your brand. We’re excited to see Hab Shifah continue to grow and look forward to helping you maximise results.
Creative Ecommerce Team
Gave great insight on what needed to…
Gave great insight on what needed to improve on my website.
3 maart 2026
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thank you for the feedback, Jonathan.
We’re really pleased to hear that the insights provided for Phasis were valuable and gave you clarity on what needed improving.
Our goal is always to deliver actionable, commercially focused guidance that helps brands make confident decisions about their next steps. It’s great to know that came through in your experience.
Thank you again for working with Creative Ecommerce, and we look forward to supporting Phasis as it continues to grow.
Creative Ecommerce Team
Great company to work with
Great company to work with! Very responsive and professional, with great work on the website.
16 februari 2026
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thank you for the kind words, Rob.
It was a pleasure working with you on The Food Movement, and we’re really pleased to hear you found the team responsive and professional throughout the process.
Delivering high-quality work while maintaining clear communication is something we prioritise on every project, so it’s great to know that stood out in your experience.
Thank you again for trusting Creative Ecommerce with your website. We look forward to supporting The Food Movement as it continues to grow.
Warm regards
Creative Ecommerce Team
Fail on our project and used our business as case study in ads without our consent
Warning: Step away from this business!
Summary of the 3 major issues we had with them:
1) Poor deliverable quality – The project was delayed, development introduced new issues, and the work did not meet the agreed standard. We had to terminate the engagement before completion to prevent further losses.
2) Unauthorised use of our business in paid Meta ads – Our brand was used as a case study in advertising despite the project being unsuccessful and without our consent. ( Do not trust their ads! The successful story you see might be a failure story in real life, like us!)
3) Questionable billing practices – We were charged for incomplete and uncommenced phases without proper invoices, billing notice, or payment confirmation.
----------------------------------
Whole Story:
We engaged this company for a website redesign and upgrade under a 3-month plan at USD $2,500 per month (USD $7,500 total).
The project initially progressed reasonably well. However, partway through, the key team member Daniel Q. leading our project left the business. The transition was handled poorly, and the replacement team lacked the organisation, technical capability, and communication required to deliver the work to an acceptable standard. Progress stalled and the overall quality declined significantly.
The project was structured into three phases: Design, Development, and Ad Hoc. The design phase was delayed. The development phase was incomplete and introduced new issues, including changes that differed from approved designs and the removal of existing website features. The third phase never commenced.
Despite this, we were charged for all three months. No invoices were issued, no payment confirmations were provided, and there was no clear billing notification. We only became aware of the charges after reviewing our credit card statement.
Ultimately, we were forced to terminate the project, resulting in a loss of USD $7,500 with no usable outcome.
To make matters more concerning, we later discovered that our business was used as a case study in their advertising without our consent, which we consider highly unprofessional and unethical.
Based on our experience, we strongly encourage business owners to exercise caution before engaging this company, particularly for critical or long-term projects.
6 februari 2026
Review zonder uitnodiging
Antwoord van Creativeecommerce
Hi Connie
We’re sorry to hear that you feel dissatisfied with your experience. We take all client concerns very seriously and would like to address all the points raised in your review.
*Project Timelines & Communication*
The initial project timeline was estimated to be 12 weeks long, with the project beginning on the 17th of September. The completed build was returned to you on December 2nd, roughly 2 weeks ahead of schedule.
We have reviewed all communication logs, and can confirm you were never left waiting more than 2 working days for a response from any team member you reached out to during the initial engagement.
We do appreciate that the engagement did run through Q4, which is a busier time for ecomm brands. We would like to note that there were several instances where we were left waiting for approval / feedback for a number of days / weeks. In these instances, the team was proactive in reaching out to you every few days to keep up the momentum of the project. At times this may have felt like progress had slowed, however we can’t push unapproved work forwards.
*Unauthorised “Case Study” Used*
We would like to make it very clear that your brand was never used in a public case study of any kind. No metrics, company information or “success story” was ever published in any format across our socials or website.
The designs which we produced for you and which you approved were however used in one of our standard “Before & After” posts. These are purely visual posts which showcase what a page template looked like before we redesigned it and after.
We’d also like to highlight that we obtained your explicit written permission to use the designs in our marketing for this purpose. When you later changed your mind and objected to the post, it was removed the same day.
*Questionable Billing Practices*
We can confirm that you were contacted in advance prior to every single charge you incurred during the course of the engagement. We can also confirm that record of this communication was shared with you when you raised concerns with us recently, and all charges were billed in accordance with the signed agreement and payment plan laid out in your recorded demo call prior to signing.
Project Quality
We have noted that in your initial review (prior to editing) you mentioned that development never began on the project. This was also the messaging you used when you reached out to us recently, requesting a full refund in exchange for removing your review. In your latest iteration you’ve now highlighted that development was completed but not to a high standard. Both claims cannot be true at the same time.
Internally we can see that upon completion of development, the team spent roughly 2 weeks trying to obtain your feedback or approval prior to going live. Once feedback was finally provided, it amounted to 3 minor QA tickets which predominantly revolved around styling.
These tickets were logged on the project board that you were added to at the start of the engagement. Instead of engaging with the tickets once logged, you made the decision to terminate the project there. The team reached out to you to try and get final approval as we were extremely close to going live, but unfortunately we did not receive a response for several weeks. This was until you reached back out again trying to leverage a negative review into a full refund.
I finally have a website I love!
I had an awesome experience with Creative Ecommerce and the team that helped me rebuild my website from egg round up. Adam was great, helped the entire way and made sure things were done well. A+ from me and would highly recommend to any ecommerce store
28 januari 2026
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thank you for the great feedback, James.
It was a pleasure working with you on the Phyba rebuild, and we’re really pleased to hear that you had such a positive experience with the team.
Rebuilding a site properly from the ground up is a big step, so it’s great to know the process felt smooth and well-managed throughout. We’re glad Adam was able to support you closely and ensure everything was delivered to a high standard.
Thank you again for the recommendation and for trusting Creative Ecommerce with your brand. We’re excited to see Phyba continue to grow.
Warm regards,
Creative Ecommerce Team
It was a pleasure to work with Naail
It was a pleasure to work with Naail, everything went very smoothly and I would highly recommend to anyone!
23 december 2025
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thanks very much for your kind words Max.
This was project was different to what we usually work on, but likewise the whole process we've also found very smooth from start to finish.
Looking forward to doing business with you again.
Warm regards,
The Creative Ecommerce Team
Incredible Work, Stress free.
Working with Creative Ecommerce was incredible. Naail and Hamza were excellent to work with, and Hamza did a fantastic job managing the project from start to finish. Naail was very helpful throughout the process and quick to address any changes or questions we had. Communication was clear, timelines were met, and the final website looks modern, clean, and performs much better than before. The team was responsive to feedback and made the whole process smooth and stress-free. Highly recommend Creative Ecommerce.
5 januari 2026
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thank you for the fantastic feedback, Muhammad.
It was a pleasure working with you on Al-Jannah Book Store, and we’re really pleased to hear that your experience with Creative Ecommerce was such a positive one.
Delivering a smooth, well-managed project from start to finish is something we take seriously, so it’s great to know that communication, responsiveness, and timelines all met expectations. We’re especially glad to hear the new website feels modern, clean, and is performing significantly better than before.
Combining strong design with measurable performance improvements is always the goal, and we’re grateful you trusted us with your brand.
Thank you again for the recommendation. We wish you and the team at Al-Jannah Book Store continued success.
Warm regards,
The Creative Ecommerce Team
“Creative ECommerce transformed our online presence”
We started Token Jeans with a vision to create a lifestyle brand, but quickly realised our website wasn’t keeping up. It was basic, hard to navigate, and didn’t reflect the premium experience we wanted for our customers.
Haroon and the team at Creative ECommerce completely changed that. From the very first call, they understood our goals and gave us a clear roadmap to improve conversion rates and user experience. They audited our site, analysed customer behaviour, and brought fresh ideas inspired by leading brands.
The process was seamless – they duplicated our Shopify theme so sales continued without disruption, and within weeks we had a stunning, mobile-first design that showcased our expanded product range, bundles, and collaborations.
Our conversion rate improved, customers spend more thanks to intuitive bundle options, and reviews are now front and centre. The attention to detail and strategic thinking were second to none.
If you’re looking for a partner who genuinely cares about your growth and knows how to deliver results, I can’t recommend Creative ECommerce enough.
11 januari 2026
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thank you for such a detailed and generous review Callum!
We’re delighted to hear that the new direction for Token Jeans now reflects the premium lifestyle brand you originally set out to build. Aligning design, user experience, and conversion strategy is always the goal, so it’s great to know that clarity came through from the very first call.
It’s also fantastic to hear that the transition was seamless and that trading continued uninterrupted while the new mobile-first experience was built. Protecting revenue during a rebuild is just as important as improving performance afterwards.
Seeing measurable improvements in conversion rate, average order value through bundles, and stronger visibility of reviews is exactly the outcome we aim to achieve for our partners. Your comments about the team’s attention to detail and strategic thinking truly mean a lot.
Thank you again for trusting Creative Ecommerce and for the strong recommendation.
Warm regards,
The Creative Ecommerce Team
Perfect Solution for the In-Between Stage
I bought the Figma Template Bundle because I knew my Shopify site had conversion issues, but I wasn't yet at the sales level where I could justify hiring an agency. Without fixing a leaking sales funnel, I might never get there. A bit of a chicken and egg situation.
This bundle is pitched perfectly for that gap. It's helped me tackle issues myself, which I hope will help me grow sales, and reach the point where I can bring in an agency to take things to the next level. The layouts are clean, well thought through, and easy to adapt, meaning you can make meaningful improvements without a full rebuild budget.
The accompanying Loom tutorial is excellent. It is clear, well structured, and full of practical guidance you can apply immediately.
What really stood out was the support. When I asked a follow-up question, Naail was incredibly responsive, taking the time to share practical recommendations and actionable next steps. It made it much easier to choose a direction and move forward with confidence. I'm genuinely grateful.
I'd happily recommend Creative Ecommerce if you want templates backed by real ecommerce know-how.
9 januari 2026
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thank you for such a thoughtful and detailed review, Rob.
We’re really pleased to hear that the Figma Template Bundle supported you at exactly the stage it was designed for, helping growing brands improve conversion performance before they’re ready to invest in a full agency engagement. That in-between phase is something many ecommerce businesses face, and it’s great to hear the bundle helped you move forward with clarity and confidence.
It’s also great to know you found the layouts clean, easy to adapt, and the Loom walkthrough practical and actionable. We also enjoyed putting together the homepage audit for you, and we hope it will give you a clearer direction on where to focus next.
Your comments about the support mean a great deal to the team. Providing clear, practical guidance and being responsive when questions come up is a core part of how Creative Ecommerce works.
Thank you again for the recommendation and for trusting Creative Ecommerce. We wish you continued success as you grow your brand!
Warm regards,
The Creative Ecommerce Team
Outstanding Professionalism
Partnering with CE this past year we have seen huge growth.
Right from the outset, their team demonstrated a clear grasp of our vision, particularly around Shopify development and delivering a sleek, modern UI/UX.
What impressed us most was their proactive attitude throughout the project. Communication was seamless, deadlines were met without compromise, and they welcomed feedback with genuine openness. Beyond fulfilling our requirements, they often proposed clever alternatives that elevated the final product, something we truly valued.
The end result ticked every box.. Having collaborated with multiple tech teams before, we can confidently say Creative Ecom stands out as one of the most reliable.
Excited for more projects together
11 juli 2025
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thank you for the kind words, John.
We’re really pleased to hear that the partnership over the past year has contributed to such strong growth, and that the end result delivered across both performance and design.
It’s great to know the team’s understanding of your vision, particularly around Shopify development and modern UI and UX, came through from the outset. We also appreciate you highlighting the proactive approach, clear communication, and openness to feedback. Continuously improving ideas and proposing stronger solutions is a big part of how we aim to work with our partners.
Your comments about reliability mean a great deal, especially given your experience working with multiple tech teams.
Thank you again for trusting Creative Ecommerce. We’re excited to continue building and growing together on future projects.
Creative Ecommerce Team
Helpful
After wasting two years and thousands of pounds with a poor agency, we reached out to CE and the difference was night and day.
Before we even signed on, they clearly explained what they planned to change and gave us free advice on marketing decisions. That level of transparency and support was something we’d never experienced before.
We’ve now been working with them for three months, and our business has never been more profitable. These guys didn’t just help us with our website they gave us a strategy, clarity, and results. Highly recommended for anyone serious about growth.
29 december 2025
Review zonder uitnodiging
Antwoord van Creativeecommerce
hank you for taking the time to share this, Giles.
We’re really pleased to hear that your experience with Creative Ecommerce has been such a positive turning point, and that the difference was clear from the very beginning.
Transparency, education, and clear direction are core to how we work, so it’s great to know that the upfront advice and explanation of the strategy helped rebuild confidence after a difficult experience elsewhere.
Hearing that the last three months have been your most profitable to date is exactly the kind of outcome we aim to deliver. We’re especially glad the work has gone beyond the website itself and provided clarity, structure, and a growth strategy alongside tangible results.
Thank you again for trusting Creative Ecommerce and for the recommendation. We’re excited to continue supporting your growth.
Creative Ecommerce Team
This is the third website we’ve built…
This is the third website we’ve built with Creative E‑Commerce, and each experience has been exceptional. We’ve never worked with an agency that shows such a high level of attention to detail while consistently sticking to the timelines they commit to.
We were kept fully informed of project progress throughout and had complete trust in their expertise. Since starting our business engagement in 2023, Creative E‑Commerce has helped us generate over seven figures in revenue across three of our brands.
We would highly recommend Creative E‑Commerce to anyone looking for a reliable, results‑driven Shopify agency.
6 januari 2026
Review zonder uitnodiging
Antwoord van Creativeecommerce
Thank you for the fantastic review, Alex.
We’re really grateful for the continued trust you’ve placed in Creative Ecommerce across multiple projects, and it’s great to hear that each experience has met the same high standard.
Attention to detail, clear communication, and delivering on timelines are areas we place huge importance on, so we’re pleased those stood out throughout your projects. It’s also incredibly rewarding to hear about the growth you’ve achieved across your brands since 2023 and the revenue impact of the work.
Thank you again for the recommendation and for choosing Creative Ecommerce as a long-term partner. We look forward to continuing to build and scale great brands together.
Creative Ecommerce Team
Complete rip-off.
Complete rip-off.
I can't explain how bad my experience with Creative Ecommerce was.
The very first website iteration I received was absolutely awful - completely unusable. This was after paying £2,000 for the first month. I was completely shocked at the quality of what was delivered. It looked rushed, poorly thought out, and nowhere near a professional standard.
Because I was so underwhelmed, I raised my concerns, saying I was considering exercising the 1-month break clause. It took a entire week to hear back, and all we were told was that we had missed the termination deadline by a matter of hours.
Communication throughout was also terrible. The renewal date of the contract was repeatedly unclear, and even after asking multiple times, it took ages to get a straight answer, making it incredibly difficult to have any proper or timely communication.
I have recordings of video calls showing just how bad the website work was. Regardless, I had already paid £2k for a website that was completely unusable.
I have screenshots of all emails, clearly showing the lack of communication I received while trying to work out how to exit the contract. I was later told the week-long delay was because they were ill - but that delay directly caused my notice to be rejected.
After being locked into a further three months, the service itself didn't improve at all. I was promised A/B testing and CRO work, yet didn't receive a single piece of work in either area. Instead, it was just more insignificant website changes as we tried to salvage the pathetically bad site they had built in the first place.
The quality was atrocious, and I still view working with them as one of the worst decisions we've made as a company.
Complete rip off.
6 januari 2026
Review zonder uitnodiging
Antwoord van Creativeecommerce
Jamie, it’s unfortunate you’ve chosen to take this to a public forum. For context, your previous review was removed after it breached the platform's guidelines by including personal details of staff members.
While we welcome feedback, we feel it’s important to clarify a few key factual points so readers have an accurate understanding of what took place.
Initial Month
While we understand you were unhappy with the initial direction, the work delivered was part of an ongoing build and optimisation process rather than a final release. We regret that the first iteration did not meet your expectations.
A/B Testing & CRO Work
You’re correct that split testing was not carried out. This was because testing was repeatedly paused at your request while you sought feedback from another team. Prior to this, you also communicated that you preferred launching new templates rather than running granular A/B tests. We did not proceed with testing without your approval.
Agreement, Communication, and Renewal
You enrolled in a three-month initial term with the option to cancel within the first 30 days. This was outlined at the start of the engagement.
When concerns were raised toward the end of the first month, we offered an additional two-week extension to allow time to decide how you wished to proceed. You acknowledged the extension in writing more than once, and services continued during this period.
After the extended deadline had passed, work continued at your request on both designs and your live website. No notice of cancellation was received through any channel prior to renewal, and the agreement therefore continued for the initial term.
For clarity, the renewal of the agreement was based solely on timelines communicated and acknowledged in writing. Messages sent to individual team members outside of the agreed support channel did not affect or delay renewal, and no request to cancel was received through any channel prior to the agreed renewal.
We understand that not every engagement is the right fit, and we genuinely regret that this one didn’t meet your expectations.
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