Hello, I spoke with Daniela regarding a refund because the program was just too much for me to deal with at my age. Daniela was polite, courteous, and pleasant. After listening to my concerns, she pr... Toon meer
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It was great to hear the truth that goes on i had fraud on my cards and people using my name to try and get cars my scores were down to 550 thier were all way in the 700
Being cautious of our credit standing, I looked at Credit Secret's reminder of the 'numbers' game. I ordered the digital guidebook, only to be reminded that I had done the same a couple of years ago.... Toon meer
Bedrijf heeft geantwoord
I was confused as to the website I should log into as a member, but Vanessa set me straight. She sent a link to my email wherin I could gain access to Credit Secrets. She also advised me to make a p... Toon meer
Bedrijfsgegevens
Over CreditSecrets.com
Geschreven door het bedrijf
PLEASE CONTACT US FIRST! If you are here because of a bad experience, please give us a chance to help with any customer support issues by calling us at 877-215-6015 or emailing us at support@creditsecrets.com. We are open Monday thru Friday, 9am Eastern - 7pm Eastern.
The Best Selling Credit Secrets Book Is The Path To Solving Credit Problems Fast!
***IMPORTANT: There are many imposters on Amazon! We do NOT sell our book on Amazon. Be sure to look for the book written by Scott and Alison Hilton, the one and only original Credit Secrets only sold at CreditSecrets.com.***
Consumer credit reports are filled with errors that often go overlooked. But, if you know what to look for, you can leverage these errors to your advantage. In a sense, you can erase bad credit history with the knowledge you gain after reading the Credit Secrets book. Credit Secrets provides strategies for improving credit scores, resolving debt issues, and managing personal finances more effectively.
Contactgegevens
312 W 2nd St #A747, 82601, Casper, Verenigde Staten
- 877-215-6015
- support@creditsecret.org
- creditsecrets.com
4,8
Uitstekend
1K reviews
Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Thank you for being a good advocate to…
Thank you for being a good advocate to assist me with this credit repair journey. I have questions about the student loans that I obviously have contracted 2023-25.
26 november 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Thank you, Alle! We’re glad to be part of your credit repair journey, and we appreciate your kind words. Our team is here to help with your questions about student loans and we’ll make sure you get the guidance you need. Student loan concerns are very common, and we’re fully prepared to walk you through every step.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Excellent support
The young man was very professional and knowledgeable....
Thank you...
20 november 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Thank you, Jackie! We’re glad to hear the representative you spoke with was professional and knowledgeable. We appreciate your kind words and the opportunity to assist you!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Great information and support.
Great information and support.
19 november 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Thank you for your feedback! We’re glad to hear you’ve received great information and support from our team. We appreciate you taking the time to share your experience!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Excellent service
Excellent service, answered all questions even provide advice. Thank you very much Mario for your time and patience.
19 november 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Thank you, Laura! We’re glad to hear you received excellent service and that all your questions were answered with helpful advice. Mario will be thrilled to know his time and patience made a difference. We appreciate you sharing your experience!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Antwoord van CreditSecrets.com
Thank you, Susie! We’re so glad to hear you’re finding the program easy to use and that it only takes a few minutes a day. We appreciate your feedback and are happy it’s been such a fantastic tool for you!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Antwoord van CreditSecrets.com
Thank you for your feedback. We’re glad to hear your account was successfully canceled and your refund was processed without any issues. If there’s anything else you need, we’re always here to help.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
I gave them five stars because after…
I gave them five stars because after the conversations on my email, I don’t think the direct person that was rude to me. I think the people that send an email was rude to me, but the one that reached out to me was very kind and generous and understanding while I was coming from so I am grateful for that
17 november 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Thank you, Todd. We appreciate you taking the time to share your experience. We’re sorry to hear that some of the email communication came across as rude — that’s never how we want anyone to feel. At the same time, we’re glad the representative who reached out was kind, generous, and understanding, and that they were able to help clarify things for you. We’re grateful for your patience and for the five-star rating.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Satisfaction guarantee for sure
It was a wonderful expierience for me! I had a problem getting logged into the program, so I thought (it was my fault the whole time lol). Customer service communicated very well and were persistent. I ended up speaking with Ann she awesome by BTW! She was very patient thru my idiot moments. Very knowledgeable and overall very helpful. I’m not sure I have ever had a better experience ever in life.
11 november 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Thank you, Vernon! We’re so glad to hear you had such a wonderful experience and that Ann was able to help you get everything sorted out. Her patience, knowledge, and persistence truly shine through in moments like this, and we’ll be sure to share your kind words with her. We appreciate your sense of humor and your trust in our team!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
I talked to Mario on the phone this…
I talked to Mario on the phone this afternoon..
He was EXTREMELY helpful.
Very informative.
And he gave me the steps to follow.
For making sure my personal information is correct.
When I pull my credit report.
And the three letters I need to write.
Sending them by certified letter
I have also been talking to Kirsty as well..
Via email..
She's also been EXTREMELY helpful as well...
She's the one that got Mario to call me this afternoon...
So, kudos to the both of them.
11 november 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Thank you, Beckey! We’re thrilled to hear that both Mario and Kirsty provided such exceptional support. It’s great to know Mario walked you through the steps clearly and that Kirsty coordinated everything so smoothly. We’ll be sure to share your kind words with them — they’ll be so glad to know they made a difference!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
What went wrong is
What went wrong is, I was forwarded to the Scoresense website and when I tried to return to start the process, I cant find your webpage, with no contact infurmation im very displeased essentially liding all hope in your system tvat i paid for including the automatic app which is gone, is there anyone to help me? Otherwise it's time to start a SCAM campaign
11 november 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Hi Christian — I’m sorry you had that frustrating experience. We are not a scam and our support information is easy to find on Trustpilot, on our website, and in every order email.
A few steps that usually fix the issue you described:
1. Go to creditsecrets.com and click Sign In.
2. If you cannot log in, use the Forgot Password link to reset your password.
3. If you were forwarded to ScoreSense, close your browser, clear your cache, then return to creditsecrets.com and sign in again. Sometimes the redirect clears after a fresh session.
If that does not work, please contact our Customer Success Team so we can resolve this immediately. Our team will escalate and confirm everything for you.
Contact info
support@creditsecret.org
877-215-6015 — Monday to Friday, 9am ET to 7pm ET
We’ve helped thousands of customers and we take issues like this seriously. Please reach out and we will make this right.
Antwoord van CreditSecrets.com
Thank you, Randy! We’re glad to hear you experienced patience, professionalism, and courteous service from our team. We appreciate your feedback and are always happy to help!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
helpful and friendly customer service
The representative was knowledgeable and helpful.
2 november 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Thank you, Shikena! We’re so glad to hear our representative was both helpful and knowledgeable. We appreciate your kind words and are happy we could make your experience a positive one!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
It was a great call because of the…
It was a great call because of the service received from Daniel. The representative whom I spoke with was very patient kind and supportive and made sure everything was done as I requested. I appreciate him for what he did.
31 oktober 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Thank you, Fulvia! We’re so glad to hear Daniel provided such patient, kind, and supportive service. It’s great to know he took the time to ensure everything was handled just as you requested. We’ll be sure to share your appreciation with him — he’ll be thrilled to hear it!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Very helpful cs rep.
At first, when I tried ordering online, my card kept declining even though there was money in the account. I called the support number and was able to order the physical copy and got access to the digital copy as well. The representative was very helpful. Now, in 7-10 business days, I will start on my journey to improving my credit.
31 oktober 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Thank you, Dee! We’re so glad you reached out and that our representative was able to assist with your order and get you full access. We’re excited for you to begin your journey to improving your credit — and we’ll be here to support you every step of the way!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Very easy to talk to and very helpful.
28 oktober 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Thank you, Jim! We’re glad to hear our representative was easy to talk to and helpful during your experience. We appreciate your feedback and are always happy to assist!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
SCAM
SCAM! SCAM! SCAM! I was charged $188 with NO problem, BUT I could not log in; I could not get my password updated; and I received absolutely nothing but credit reports that I could have gotten for free. I was unable to talk to anyone AND I sent SEVERAL emails and fair warning for poor service and NO product. ALSO, if you NEED more info, check the emails I sent with screenshots of what I was charged AND my inability to log in. THAT should be enough "info" for you.
25 oktober 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Hi Mark, we’re very sorry to hear about your frustration, but we want to assure you that Credit Secrets is not a scam. We’re a legitimate company with thousands of satisfied customers and a full Customer Success Team available to help.
We reached out on October 24th in response to your missed call on the 23rd, but did not get an answer and was unable to leave a voicemail.
You emailed us on a Sunday, when our customer support is closed. You demanded a refund because "No support was available by phone on Sunday, October 26, 2025, at 1:44pm."
We’ve already issued you a full refund and have been trying to reach you to confirm everything was resolved. Please reach out if you can. Colossians 3:13
Our contact information is listed throughout our website, emails, and materials — you can always reach us directly at support@creditsecret.org or by calling 877-215-6015, Monday – Friday, 9am ET to 7pm ET.
Talked with customer service Dina was…
Talked with customer service Dina was very polite caring and patient ging thru steps I needed to do thank you’all so much Nancy lowe
20 oktober 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Thank you, Nancy! We’re so glad to hear Dina provided polite, caring, and patient support while guiding you through each step. We’ll be sure to share your kind words with her — she’ll be thrilled to know she made your experience a positive one!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
She was very professional and helpful.
She was very professional and helpful.
23 oktober 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Thank you, Kenneth! We’re happy to hear our representative was both professional and helpful during your experience. We truly appreciate your feedback and the chance to assist you!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Outstanding customer service
I spoke with a wonderful, very friendly, efficient lady who listened to me babble on far longer than she needed too. She fixed the problem right away, and stayed on the phone with me until she knew it was working. Unfortunately I didn’t get her name because I was to wrapped up in my own issues, which she was so gracious about.
Thanks for the fantastic experience!
21 oktober 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Thank you, Cindy! We’re thrilled to hear you had such a fantastic experience with our customer service team. It means a lot to know our representative was friendly, efficient, and took the time to make sure everything was working before ending the call. We’ll be sure to share your kind words with the whole team!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Great customer service
VERY patient and was able to answer all my questions.
20 oktober 2025
Review zonder uitnodiging
Antwoord van CreditSecrets.com
Thank you for your feedback! We’re so glad to hear our representative was patient and able to answer all your questions. Providing great customer service is always our top priority, and we’re happy we could help!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
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