CREPMOVEMENT LTD  Reviews 

268
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I came across this website when scrolling, I’m a massive lover of rare tns, I ordered them on a Friday morning hoping for them before my holiday and Saturday morning I get them. 10/10 service from the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Jay was amazing / customer service in general! I emailed asking about a Tn plus shoe and for restocking dates he was unable to confirm an exact date but promised he would follow up if stock came in!... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Crep movement customer service is second to none. Sorted me out in under 24hrs with a pair of sauconys and asics. Will be sourcing all my trainers through these guys now. They care about every purc... Toon meer

Beoordeeld met 5 van de 5 sterren

Haven’t received my shoes yet but needed to write and appreciate “Jamie” from crep movement emailed me as soon as my size came available agian after being sold out! These guys and girls are amazing !... Toon meer

Bedrijfsgegevens

  1. Kledingwinkel
  2. ook in
  3. Winkel in modeaccessoires

Geschreven door het bedrijf

Apparel and Trainers online store.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

268 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,7

Alle reviews

(268)

48 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 3 van de 5 sterren

Slow delivery.

25 december 2024
Logo CREPMOVEMENT LTD

Antwoord van CREPMOVEMENT LTD

Hi Mark,

Thanks for taking the time to leave us a review!

During the Christmas period, due to postal courier closures over bank holidays - orders may take slightly longer, unfortunately this is out of our control.

You ordered on Christmas Day which was followed by Boxing Day, followed by the weekend (all of which mean the postal couriers are closed and not accepting our parcels) we apologise for any delays.

Thank you for your patience.

Beoordeeld met 1 van de 5 sterren

Review:Extremely Disappointing Customer Service



Review:
My experience with this company has been extremely disappointing. I find it unreasonable and unprofessional to request sensitive personal documents such as a passport or ID just to verify an online purchase. In all my years of online shopping, I have never encountered such a policy.

My order was canceled simply because I refused to send my passport or ID. This is illogical and unacceptable, especially since I provided sufficient information to confirm my identity. This level of service reflects a lack of professionalism and respect for customers.

I urge the company to reconsider its policies and focus on building trust and efficiency in its operations. Based on this experience, I cannot recommend this company to anyone.

27 november 2024
Logo CREPMOVEMENT LTD

Antwoord van CREPMOVEMENT LTD

Hi Ahmed,

Thanks for leaving us a review. Unfortunately your order flagged on our systems as potentially fraudulent as the billing address did not match the address of the payment card, amongst other things.

At CREP MOVEMENT LTD, we want to protect both our customers and ourselves from fraudulent activity e.g the use of stolen credit cards - which is commonplace in E-commerce. For this reason we asked for a basic ID check so we could ensure this order was placed legitimately. We reserve the right to cancel any order at our discretion, should we believe it was not placed legitimately.

We specially told you that you could cover any information you don’t want shown and that we only need to match name and address on the order to some valid ID.

We did not hear back in quick enough time from yourself in time so your order was immediately refunded and funds sent back to the original payment method.

Beoordeeld met 5 van de 5 sterren

Haven’t received my shoes yet but…

Haven’t received my shoes yet but needed to write and appreciate “Jamie” from crep movement emailed me as soon as my size came available agian after being sold out! These guys and girls are amazing ! Will be using them alot more !

30 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Customer service is absolutely…

Customer service is absolutely brilliant, couldn’t recommend this company enough quickest delivery very helpful and great trainers. Had a slight problem with returning trainers and they ended up getting delivered back to me, messaged on instagram they replied and sorted it straight away.

3 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Only stockists in my size

Speedy delivery.
Crep movement was the only site who had size 11 in this type of trainer.

30 september 2024
Logo CREPMOVEMENT LTD

Antwoord van CREPMOVEMENT LTD

Hi Jason

Thanks for taking the time to leave us a review.

We’re glad we could help! You’re welcome back to shop with us any time

Beoordeeld met 1 van de 5 sterren

Do not buy from these people or (kids…

Do not buy from these people or (kids lol), and don't believe all reviews as they themselves can write these amazing 5 star reviews! I will leave my number in this review so anyone can contact me and I will show them my receipt and photos of the faulty "25th anniversary" pair I bought from these guys! Yes they do arrive the next day but come on people when do you ever recieve next day delivery without paying around a tenner for this service! Upon inspection of the trainers I do believe they are authentic, however, I also believe it's quite possible that they are selling faulty tns, they must have a connect. When I challenged them regarding this matter and another that being they were overpriced after seeing the exact same pair for just under £100 cheaper from a well established sneaker company naming "KICKSCREW" the guy got all defensive straight away, completely different to when I spoke to him before and thought I was building a good rapport with these guys. I originally said I will be sending back and want a full refund, but due to the fact my property had recently been stolen I really needed another pair of trainers to where which the next day "monday" I was due to send them back, I further messaged them to see if they would give me a partial refund due to the fault on the left trainer which I have experienced the exact same fault from a pair of trainers I bought some years back from in store JD sports, so I am aware that these faults still can come of the production lines.. they would only offer 10% off the £225 plus £5 tip I gave these guys, I suggested that I believe they are deliberately selling faulty trainers because the very next day I was on my shop pay app what was used to pay for my pair, the "25th anniversary" pair in the exact same size I bought were sold out!, this guy then starts to be rude to me then said he is 16 years old and he will call the police on me because he believes I threatened a minor lol, because i stating to him, he is robbing people by overpricing faulty goods and what goes around comes around... disgusting service and faulty overpriced goods.. if you want to purchase any authentic sneaker I recommend stockx, shipped from America however, they usually arrive withing 5 days and you are not overcharged for shipping costs, and there is no large custom fees like how it is for KICKSCREW. Stockx and kickgame are the only places I bought my authentic sneakers in the past from and the only ones for me in the future.. if anyone wants to contact me for more info in regards to this company just message/WhatsApp me on 07440307334.

So what im not allowed to use a different email address that is stored to my Google account on my tablet..? I can show anyone the receipt my I.D bank statements whatever it is all the same name in regards to my experiences/transactions with crep movement.

Yes, I have everything logged and or screenshotted too...
So, if you want to go there, why have you failed to mention how you actually made an apology to me for the rude manner you responded to me, when I was upset that I had waiting in for the hours royal mail stated they would be delivering my parcel, however, failed to do so!
Then I accepted your apology. When the trainers did arrive upon inspection, as explained above I noticed a bad fault on the front of the left foot, which I was not happy about considering the amount I was charged for these trainers, this was on a Saturday that I received the trainers and stated to use that I didn't want the trainers and would be sending them back on the Monday.. However, upon further thought of my cutprrent situation tha I really needed a new pair of trainers to wear due to the fact all my property had recently been stolen, so I decided tha on the Monday morning I would ask crepmovement for a partial refund instead of me having to send them back and not having a decent pair of trainers to wear for that week.. use decided to offer 10% without asking about the fault or anything.. it's like use knew of the fault already and when I explained above about how I came to see a day later tha the exact same "25th anniversary" editions in the exact same size tha I bought was sold out! Thats when I was really shocked and had suspicion, on top of the fact I further found crepmovement overcharged me for these particular trainers aswell, that I have been scammed by this business because how are you charging almost £100 more than a very well established sneaker supplier and how is it that I happen to buy your only stock in my sixpze tha just happens to be faulty!! Then I was like these must be selling snides or faulty sneakers hence why use only sell tns not no other sneakers lol. So I contacted use only for use to not take into any consideration to what i was stating and refused to give me an extra 10% which I thought was quite reasonable of me considering everything! I can't write no more here.

17 september 2024
Review zonder uitnodiging
Logo CREPMOVEMENT LTD

Antwoord van CREPMOVEMENT LTD

Hi there,

Firstly you ordered under the name of ‘DANNY PUTMAN’ but you have used the name Dale pagan here.

Your order was placed with us Friday 13/09/24 using our 2-5 working day delivery estimate, we shipped your pair the same day the order was placed with Royal Mail 24hr tracked postage.

On the morning of 14/09/24 you then messaged our team demanding that you want a full refund - this was less than 24 hours after the order was placed and the order had not been delivered yet. Due to our quick dispatch and shipping your order was delivered Saturday afternoon 14/09/24 meaning they were delivered the following day after your order was placed, in less than 30hours after payment made. We provided next day delivery although you had chosen the 2-5 day delivery option at checkout.

Upon arrival you told us you were happy with the trainers but quickly changed your mind and told us you were unhappy and wanted a return, we swiftly obliged and sent all return details and agreed we were more than happy to accept a return.

16/09/24 You then changed your mind again and asked if instead, we could provide a partial refund due to some ‘imperfections’ that you failed to even show us - to which we offered a generous 10% partial refund and for you to keep the pair as you wanted, you accepted this offer. We processed the partial refund within 30 minutes of the request being made.

Wednesday 18/09/24 you then messaged us a third time threatening to report us to trading standards, for reasons unknown. You then demanded a further 10% partial refund on top of the 10% we had already refunded which we declined and told you we were still fully happy to accept a return for the pair for a full refund.

You then messaged the following:

“karma's a bitch my guy! Little leeches! 🤣 what go's around comes back my guy! Have a good day geeza 👍🏾”

To which we responded that we have offered you 2 solutions, 1. A full refund for which you originally chose but declined 2. A 10% partial refund which you accepted.

You continued to use threatening and abusive language to our staff including quotes:

“Your tapped in tha head geeza!”

“Keep ya change init ca it will come at a cost trust me I hold grudges my guy I'm literally a revenant no movies!”

We have kept a full chat log of our communications with yourself and have asked you to stop acting threatening towards our staff otherwise we will have no option but to contact the authorities.

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