Cricketdirect Reviews 399

Horrendous experience. Ordered a cricket bat that was in stock, nothing complex. Delivery time quoted was 1-2 days. 4 days later they shipped it and told me I should expect to receive it the next day. Royal Mail then stated they never received it from Cricket Direct and I had to endlessly chase Cricket Direct until 14 days later they finally agreed to refund the money.

Still waiting for the refund. They took the money the day after I ordered but presumably it doesn't work that way when returning money!

Customer service phone line apparently opens at 9am but if you call at 9:15am they tell you that the customer service person has only just started so can't take calls yet!

Avoid at all costs!

I cannot understand the negativity around this company in these reviews - my experience has been absolutely brilliant.

I placed two orders recently for a combined total of over £300 - for a cricket bat and shoes - without having seen these reviews. When i did see these reviews, after placing my orders, I was immediately concerned.

However there was absolutely nothing to be concerned about. Both orders (domestic) arrived within 3 days and are exactly the quality I expected/ordered. I also had to phone the company for some advice on a product and I found them very helpful.

Helpful customer service, speedy delivery and quality products at great prices - what's not to like? I will absolutely be using CricketDirect again. Thanks.

Despite all the negative reviews, I can’t fault their service. Ordered on Sunday. Arrived on Wednesday afternoon. Delighted. Thank you

This website is a scam ! dont visit or buy anything , delays , arrogant support staff ! Bought shoe , its not only costed me double, with 2 month arrival , time , they took DHL cost form me , on top the customs and wrong product ! no return or replacement policy this is scam shop

The worst customer service. They are just shouting at me and not processing the refund for the item I have not received. They say it has been delivered to the wrong address but are not giving any timeline on when it will be delivered. Not sure till when they expect me to wait, without them confirming the time of delivery how long am I supposed to wait to order the item from a different vendor. They have the worst customer support process

We reside in Portugal and ordered quite a few items of cricket kit as a test for the quality of the items. At the time we checked the delivery to Europe information which then made no mention of the fact that the goods would be subject to customs taxes, which were over €80 . We contacted the company and told them that their website made no mention of this for Europe. On their site there were two delivery options one for Europe and a separate on for the rest of the world which did state that import duties may have to be paid. The company were adamant that they had advertised that Europe may also be subject to charges. We sent them copies of their policy for Europe which were ignored by them and argued over many e mails. Customer service was atrocious with little regards for the customer and what they had to say. The goods were returned to them and after several weeks we received a partial refund minus the charges for return postage to them.
Overall the experience was bad but the attitude toward the customer was not a nice experience at all and would prevent me from using this firm.
I am pleased that at last the delivery policy page to Europe has now changed. Nevertheless be aware of the high customs charges levied on these goods in Europe as you will have little hope of a full refund if the goods are returned. In conclusion European buyers beware.

Terrible customer service, cannot return cricket trousers that don't fit as they are coloured (black) yet they are standard cricket trousers, I haven't had them personalised or anything! Absolute joke of a company AVOID at all costs.

Garbage company - do not touch!
Excessive postage and then do not bother to send items out until a week later!
Extremely slow answering queries and are not truthful when dealing with them.

Terrible after care customer service. Bat purchased for my son with full bat care / knocking in added. The bat broke with very little use. The company is trying to palm me off by saying they are trying to get a response from the supplier - acting as a middle man and taking no responsibility. Left in limbo, out of pocket and no bat in the middle of cricket season. Emails from the company are dismissive, bordering on arrogant. Almost 2 weeks now since raising the issue with them and yet to get any sort of clarity. Shocking service and attitude!

Appalling trite customer service.
Additional charges added after delivery.
Prices that very clearly state "tax included" turn out not to have any tax included.

Avoid these jokers.

If I could give them 0 I would have. Terrible customer service from danil mally. DO NOT ORDER FROM THIS COMPANY

if I was allowed to give no stars or minus stars I would. Ordered on 1st April took weeks to even reply, no tracking - my package was delivered to the wrong address, god knows where. they lied and lied and lied more about everything.
I asked 20 times for a refund then accepted 20 percent discount and resend my order ... the tracking showed after 4 week that the parcel ws delivered 200 miles from my address...more lies and deceipt.
this company should be banned from operating in the UK ... they didnt even refund 20 percent - these people are con artists. I am waiting for a refund 8weeks later

One of the worst customer service experiences, had to call up 4 times to find out where my items had gotten to. Do not use this company

Is there a Better Business Bureau in the UK like we have here in the US? This company needs to be shutdown. Places and order on April 27th 2025 and it’s May 16th 2025 and still nothing. Place an order costing over $500 and have not received anything, I tried getting in contact with customer service with no luck. Anyone having and issue call your credit card company or bank and have them do a “charge back” for this company’s horrendous service…

If I could give them zero stars I would.
They refused to replace a pair of New Balance cricket boots which were bought in March this year and have been used in half a dozen games. These boots have split along the upper section resulting in my son’s toe poking through and they claim that this loss of protection isn’t a loss of performance. They actually wrote “keep using the boots and get in touch of something else happens”
DO NOT USE THIS COMPANY.

If I could give 0 stars I would…

Ordered Size 13 cricket spikes and was sent size 9… When I contacted them, they said it was a picking error and I needed to return the old ones (fair enough). As I needed the spikes for the weekend I contacted customer services and asked if they could send size 13’s out asap as it was their error I didn’t have the correct size in the first place. I was then asked to pay again until they received the incorrect shoes back… (slightly concerning, but ok). Received the correct size and sent the incorrect ones back. Still not had a refund 12 days after incorrect shoes were received and signed for after returning them. Even after supplying tracking number and proof of delivery, customer service has gone quiet and not replying to my emails… Absolutely shocking… AVOID AT ALL COSTS…

Do not use this company. Dreadful in everyway. Over charge for postage then when you try and sort an exchange they take that long you go elsewhere. Been waiting 2 weeks in the end I got a refund. Will never use them again. Customer service is shocking, tell you that the items shipped when it's not even in the warehouse to ship.

I placed an order with Cricket Direct on 15th April, and as of 9th May, I still haven’t received my parcel. I contacted customer service multiple times asking for an update, and now they’re telling me they haven't received the parcel back from Royal Mail—which is not my responsibility. I paid for the product and have nothing to show for it weeks later. When I asked for a refund, they refused, blaming the courier. This is unacceptable customer service and incredibly frustrating. I will never order from them again and would not recommend this company to anyone.

Embarrassment of a company. £300 order still not received. Fobbed off after 15 times trying to contact them. Days on end telling me my order will be shipped. Cannot speak to a manager. Pay for 1-2 delivery. Yet it’s been over a week. Told “it’s busy season”

Website says same day despatch. Over a week later still no despatch. Terrible service