Cricketdirect Reviews 399

Awful company with terrible quality of products and customer service. Got a lot bag couple of months bag a wheelie one which was torn off. When checked for replacement, was told to send it to the for further inspection despite sending them photos. Finally we had to pay 15£ to send it back only to be told them it’s wear and tear. Customer service is useless. Will never recommend them to anyone. Pls be aware of this fraudulent company

Couldn’t score zero 0️⃣

Worst service I have ever received, no lie.

Worse than when I waited an hour for service at Curry’s and had my car stolen.

Current active complaint:

- Incorrect product sent originally (cricket ball)
- Exchanged LH pads for RH pads
- Delays in responses to emails
- Delays in sending second set of pads
- Incorrect product sent again (wrong size pads this time)
- £6.35 costs in shipping to receive wrong order twice
- No consideration to impact to customer given the delays experienced at the fault of Cricket Direct

Terrible company do not buy from them! I received some cricket pads (Gray Nicholls) but they were obviously faulty in the beginning as they were really stiff and di not seem to be genuine Gray Nicholls pads. Both pads ripped after 2 uses and they would not replace them. The customer service person on the phone actually told me that 'we do not care how many times you used them'. Shocking! Avoid at all costs as the products seem fake and the customer service is terrible.

I would give 0 stars!!!
Do not order from this company!! Customer service is awful, full of …..!!
We are still waiting for our refund and it’s been WEEKS! It’s now with our bank to manage!

Bought Asics shoes from there and love the shoes and the customer service. Delivered on time.

Thank you for making my day!

Absolutely shocking customer service. Shoes arrived in used condition and I need the shoes for a match on Friday, then to be told order some more and we will try to make Friday sent a returns label, then to add insult to injury, you offer a 5% discount, WOW £1.75.

Sticking to Amazon in future.

Really shocking customer service. Do not shop here. I bought a cricket bag that split on first, and perfectly normal, use. They want to charge me to return it so they can decide whether it is faulty - because 'they don't offer free returns'. Zero confidence they will accept it is their responsibility for selling a faulty product, and then charge me to send it back. This experience is precisely why people shop at Amazon, not at these small businesses.

I am extremely disappointed with the service I received from this retailer. It took a shocking six weeks to get my refund processed, which is completely unacceptable. I had to follow up multiple times, and each time I was met with unhelpful responses and delays. This level of service is not only frustrating but also unprofessional. I will not be shopping here again and would advise others to avoid this retailer if they value their time and money.

Having seen the poor reviews on here after I placed my order, I was nervous that I would have the same experience. I was therefore, pleasantly surprised at the excellent service I received. My order arrived next day, even though I chose standard delivery, communication was very good and the item arrived exactly as I ordered, and much cheaper than other outlets. I would definitely shop here again.

Avoid! I ordered from runningdirect.co.uk a pair of running socks. What I received were a pair of cricket socks from these jokers. I advised them of their error and received a returns label that you have to print. They insisted despite wasting my time going to 2 post offices that they could scan the qr code. They can't I even have confirmation of this from the royal mail. They told me to visit a print shop. Who on earth has a print shop in a town with about 10 shops. Anyway I finally printed the label returned the socks. Chased up the socks I actually ordered. Told I was going to get them within the week. Guess what...they never arrived. Absolutely useless.

Wish I read these reviews before buying! Chose to purchase a cricket bat from Cricket Direct as they offered a Redy2Play service that would knock in the bat. I received no information on my order after the confirmation email and assumed it was just taking a while for the bat to be knocked in. 3 weeks after my order I get a note from a neighbour to say the package has been with them for over 2 weeks. I then emailed Cricket Direct to ask why I had received no information that my order had been delivered, and also for confirmation that my bat had indeed been knocked in. What followed was some of the worst customer service I had ever received. Not only was there no acknowledgment of the lack of communication but they also said that the bat had not been knocked in, a service which I had paid £30 for. Not only that but they then tried to gas light me by telling me that the knocking in service was not available to select for this product. After sending them screenshots to show they were wrong, they simply said it was a technical error. They told me a refund for the knocking in service had been issued, but I had to chase them to get this. Buy elsewhere!!

What appalling customer service on the phone!! Lack of understanding, communication and above all customer satisfaction. I raised a point that I collected the wrong bat than the one I had ordered. I literally got told that I am a liar and I can't speak to the manager. They need to bring in better customer service

Super fast delivery! Was going on tour and needed a thigh pad sent an email and Tina was straight onto it and it arrived the next day. Outstanding service, will definitely be using again.

Absolutely brilliant definitely gonna order from here again, they said they were gonna be 8 days came in 6 and the bat feels amazing. Don’t know what all these bad reviews are about tbf

Wouldn’t order from this company again, ordered and paid for a cricket bag online. Received an email 2 days later from Tina who said that due to stock error it was out of stock so agreed to an alternative bag, which incidentally was cheaper, that was supposed to be sent out the next day … 3 weeks and 14 emails later I finally received my order but no refund on the difference in price. Customer service appalling in every level.

Spoke to customer service who were happy for me to order 2 bats with a view to trying and returning one. I have confirmation from the courier that the bat was delivered back to them on 12 January and received by an employee. Despite chasing them they are still to confirm they have the bat and will be refunding it. I am waiting for a refund of approx £150.

Avoid like the plague.

We ordered, they never dispatched the items, despite repeatedly lying that they were on their way. Thank god we realised just in time to source an alternative Christmas present. Wish we'd read these reviews before ordering

customer service refused to honor their free return policy due to an error in packing, additionally they were not going to refund a me a pair of shoes I tried on in my house because they looked like they had been worn.. very difficult to understand customer service rep.. even when I asked her to speak clearly slowly into the phone. she did not appear to understand what I was saying. AVOID !!! very unprofessional and petty

DO NOT USE THIS COMPANY.

REFUSING TO REPLACE OR REFUND FAULTY PRODUCT.