Cricketdirect Reviews 400

Avoid CricketDirect at all costs - they delivered the wrong item, told me it was my responsibility to return it and they wouldn't release the correct item until they received the wrong item back. Asked for a refund and they eventually agreed to send a courier to pick up the wrong item, which they received back last week, but they have not sent the refund, despite repeated requests and no response from another chaser today.

Have opened a payment dispute with my bank - hopefully they get enough of these that their own bank will get fed up with them and close them down.

Rude and unhelpful staff - awful customer service.

Save yourself time and aggravation by using a better company.

After placing an order 10 days ago with no contact, I contacted cricket direct to be told an item was requiring restocking. I had to choose an alternative after me contacting them, items delivered with one item missing, got back in touch and yet again item out of stock, they do not try to help. No customer service at all. Will never order from here again

Unfortunately I am yet to receive an order placed 18 days ago. I have been notified by the courier on 3 separate occasions to say the ordered will be delivered, but on each occasion they do not attempt delivery. It is not possible to speak to the courier and their live chat facility doesn't work. It is also not possible to speak to cricket direct (I have called > 10 times now). So I would strongly recommend avoiding this company.

I ordered a new Kahuna cricket bat, stupidly without reading any reviews of Cricket Direct first. I paid around £300 for the bat plus an extra £20 for it to be knocked in. I began to feel concerned after nearly two weeks having received absolutely no update, so I emailed Cricket Direct on a Tuesday asking what was happening and they replied the same day saying it would be shipped by the end of the week.

This didn’t happen so I decided to read reviews of the website and was shocked to see they were almost all terrible. At this point I sent another email pointing this out and raising my concerns and received no reply.

When I sent another email the following Tuesday threatening to complain I was then told the bat would be delivered that same day and sure enough, there it was when I got home from work, in seemingly perfect condition. I was obviously very relieved about this but having had the bat for a few weeks now it has become clear that it is in no way “ready to play” and instead appears not to have been knocked in at all. Based on other reviews I am not going to bother trying to get some money back as it seems more hassle than it’s worth. Overall glad I got the bat but the communication was awful and I will be very wary of using Cricket Direct again.

Poor. Called and spoke to someone after nothing arrived told stock issues and definitely be delivered in 2 days. Now 1 week late delivering. No emails. No calls. Lack of communication. No tracking of bought goods.

Ordered some batting gloves for my daughter. First time she used them they became faulty, split down the seams. Unable to use them now as they do not give sufficient protection. Informed CricketDirect within 30 days but they are refusing to refund as the item is 'used'. Customer service emails are abrupt and rude, they are offering xero customer service. They have only offered to 'inspect' the gloves if I burden the cost of returning them.

Not sure why the bad reviews, happy with the service I received.

When I arrived at the store, very rude customer service and unfriendly and extremely unhelpful. They tried to make me pay more than what it said online for postage. Another company done the same order at £16 postage and handled the order professionally with out being rude. I will never use this company again.

I bought my son cricket spikes for the beginning of last season and he wore them for most of the season. Near the end of the season, one of the soles completely detached from the shoe making them unwearable. After spending nearly £80 on shoes and them only being worn for 1 season, I thought it was dreadful that they were so battered. I contacted Cricket Direct and was met with an aggressively toned response implying that it was our fault and nothing more to it. They also implied that it wasn't faulty manufacturing and basically implied that these shoes should only last for a season. I then replied again and have again been met with another aggressive response saying that it was once again my fault and there's nothing they can do. Definitely would not recommend. Customer service is truly atrocious.

The level of customer service was amazing as they were able to help with picking out the right cricket bat for me.

They also had a wide range of bat to choose from.

Ordered a bat grip, order accepted ,then after almost a week of waiting ,had an email saying product is not available and to chose an alternative did again , now still waiting no sign of delivery, paid £5 additional for delivery, very bad place to buy anything.

I have been purchasing for almost a year. They are very polite, excellent knowledge and very helpful customer service. Good quality bats for decent price. I bought my whole kit and everything was perfect for use. Especially I love my bat SR Ultimate which helped me perform well.

Do not buy from this seller. My experience has been the same as per all the reviews. They listed a cricket bag in stock for which I paid for. Delivery was listed as 3-5 working days. I called two days later and lo and behold,was told that it was not in stock .The lady told me that they were expecting to receive it within five days. I called on the fifth day and was told by the same person, that they did not have an ETA and offered me a voucher or an alternative product . I refused and told me to issue me a refund immediately with an email confirmation. I then got an email that bizarrely showed that my order status with the item/bag as removed but the delivery charges still on there. There was no mention of a refund. I called her back only to be told to ignore the email. It has now been over a week and I have yet to receive a refund. I have opened a case with PayPal.

We bought a new cricket bat for my son as a gift for his GCSEs. and the handle came loose after 3 games, my son is a bowler and had hardly used it. The company admitted it was defective and readily agreed to replace the handle. This took over a month with lots of chasing, and when we finally got it back a much thicker handle had been added which made it too heavy, and nothing had been done to replace the stickers- it looked terrible. His coach immediately noticed the weight and said we should request it to be shaved , that was over 6 weeks ago, I was promised 2 weeks ago I would have it by Friday. Nothing. Disgusting service, don’t recommend at all.

Great knowledge given by the customer services. Very helpful

If I could give 0 stars, I would. Absolute shambles of a company.

Ordered a couple of ECB T20 replica shirts for myself and a family member, ngl I was a little hesitant because of the reviews on here when I looked them up. However, they were the only site I could find to have both the ladies size 10 and the mens 2xl so I decided to go for it.

Ordered on Thursday 21st, shipped on Friday 22nd and was at the house by saturday 23rd through Royal mail 24.

Both arrived, both looks fantastic and I'm over the moon. Came just in time for the England v SA game this afternoon so they got a debut in the household the same day they got delivered haha.

Got sold a defective cricket bat. Wood completely cracked and caved in on the sweet spot after 1st use in a match situation. Very patronising on the phone and no help whatsoever. Avoid

Awful customer service. Wrong size spikes sent. They arranged a collection to the wrong address and then wanted me to return them. Fuming!!! Awful service, so not order from this company!!

Very rude customer service and very unfriendly and non professional. Kept on adding to my postage. Started at £19.95 then £29.95 then they tried to add another £19.95. I contact everything them after a week when they final told me. Can’t believe it took a week to package and notify me. Another company sent the same order at a cost of £12 and handled the request professional with out being rude. Will never use again.