CRVY Shapewear Reviews 245

I had ordered a red dress which was unfortunately not as much of a vibrant colour as I hoped but the customer service was fast and incredibly helpful - allowing me to keep the original item as well as order a new item at no extra charge. Very happy with the overall experience even if the colour wasn't exactly what I wished for!

I’m sorry but after being sent the wrong dress, it was a constant back and forth email about how sorry they are are will offer a 20% discount on my next purchase!
Seriously, they would NOT even send me the correct dress!
SCAM!!!!

Absolutely avoid this company completely, I left a review on the 20th of march re there horrific customer service and how eventually revolut had to get my money back for me. I just received an email from them 28th of April asking me to alter my review on trust pilot and they would offer me a gift card. Basically asking me to remove the truth regarding my experience in exchange for discounts. If they have done this to me who knows how many other people they have offered this to who accepted it and removed there bad review. Do not trust this company they out on my review here now everything is fixed etc but left out that they did not fix it revolut had to reverse my payment as they refused to even after stating they would and it took over 3 months to get the money back

The order I placed and received did not fit me the way I wanted.
1 item was small, the other had no support.
I emailed Joy from Curvy. She was amazing.
She asked questions to know whst my needs were.
She sent me new items with no cost. Unfortunately due to my body shape and size, these new items didn't work for me.
I contacted Joy again and organised a refund which was in my account the day after.
Thank you Joy and Curvy.

There is no information online or within the order of how to return the items. You are advised to email for information and this leads to alot of emails back and forth. I won't be ordering from them again way too much hassle with the returns..

So ordered a shape wear dress for the Mkrs, it was a gift. While on holiday the parcel was delivered by royal mail but they left it in the green bin! On return i could not find the parcel and got in touch with CRVY.

I wrote an email to CRVY explanining what happened. CRVY were very understanding and responsive to my issue and arranged for a replacement. In my opinion this was exceptional customer service.

Hopefully the order will arrive and it fits well and we can look forward to our next order we place with CRVY!

Thanks

The dress I received was gorgeous. Very supportive in all the right places. But it was a little small. I decided to return the dress & buy a bigger size. I didn’t have to return the dress and a new one was sent, free of charge. I was hugely impressed by the customer service & the dress is beautiful

I loved the dress, the amazing shape wear inside and the overall look and feel. Makes me look glamorous yet feel super comfortable. A killer combination!

Always good customer service.
I bought a couple of items which were too small. I am normally a 10 and i ordered medium. I requested a return, no questions asked and they are sending me a larger size. I do not have to return the original order.

fabulous body suits brown & black arrived super quick time, very comfortable exceptional quality, and fabric,slimming with no lines showing, under clothes.
Highly recommend will definitely be my go too crvy.com

AM TRYING TO RETURN AN ITEM….HELP ITS SO FRUSTRATING. I JUST WANT A LABEL TO RETURN ITEM SURELY IT CANT B THAT DIFFICULT CAN IT??

Very thoughtful and considerate

I ordered a dress on the 13th February and still not received it. This company is ordering from China, so there is no stock in the UK which means whether you receive the item is a good guess. It is 100% a scam! I will be contacting my bank on Monday morning for a charge back as this company has stolen my money. You're better off buying off Chinese retailer sites, this website is a SCAM!!!!!

Bestilte en kjole i str. M, da jeg normalt bruger denne størrelse. Efter modtagelse af kjolen prøvede jeg den og det viste sig at jeg skulle have taget et str. S. Jeg skrev en mail til CRVY og fik hurtigt svar på at de havde bestilt en ny kjole i str. S og gjort den klar til afsendelse. Ydermere kunne jeg få lov til at beholde den kjole jeg i forvejen havde modtaget.
Alt i alt en god oplevelse. God kvalitet i kjole, god, hurtig og venlig service.

I'm obsessed with this dress. Snatches me in and makes me feel a million dollars. No underwear needed. I just need somewhere to go to wear it.

I order my dress on 9th Jan, I still not recd it. I have emailed customer service numerous times, and only recd sort of generic type replies, in the end I have requested a full refund several times but still nothing, I have again emailed them to get refund of my money or ill have to either open a dispute through my bank. Giving them all the copies of correspondence's over the tne past nearly a month, or go to ECC, it not fair that I have to wait for my refund for so long and i don't understand why.I have given them a few days to respond to my last request for a refund then i will have to take this action. I will also come back on here with the results of this. hopfully it will be more positive last time.
We will see.

It was a hassle to get the return/refund.
It wasnt untill I threatened to inform the ECC that their practices of holding off on the return changed. They do communicate quickly and i did recieve what i orderd, it just didnt live up to the expectations i had -hence the return-.

Customer service is stellar! I ordered the wrong size and wanted to return but they said I could gift or donate the wrong size and they would send a new size totally free! This is amazing, thank you Joy. The quality is super soft, the shapewear is tricky to get on but that’s the point of it really! If it doesn’t do the job of shaping your curves then it’s not going to work! Fantastic company x

Awesome product! Fits amazing!

I ordered two dresses which arrived quite quickly and we're both nice quality, unfortunately the shapewear didn't fit my bust and they were a little long.

I contacted via email as there was no returns process on the website. I asked to send the dresses back for a full refund. I was told I could keep the dresses and have 50% back. No thank you I'd like a full refund please.

I was then told I could keep the dresses and have a 75% refund as this would be "easier for me" I stated I'm pretty sure a 100% refund would be equally as easy to issue and was sent a £10 gift card.

This is in breach of consumer rights and I am following the matter up. Don't order unless you're 100% sure of your size. I should have read previous reviews as I can see I'm not the only person who has had issues!