I paid for domain renewal and up till date, I haven’t been refunded. My domain still remains expired and please refund my money
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This is literally the worst company to work with in terms of buying domain/hosting I currently bought a domain name from them it’s been over 2 weeks still not activated, the customer service is dea... Toon meer
I advice you not to ever use cupisweb, they have very poor customer service.. I paid for a domain and they have been snubbing me everywhere, it's over 2 weeks now. If there is Negative Star rating... Toon meer
Bedrijf heeft geantwoord
Cupisweb is one of the best web hosting company I have used so far.. I will recommend this platform to everyone, and their customers service is the best.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Cupisweb Technology, we are passionate about providing top-notch, reliable, and affordable web hosting solutions for businesses and individuals alike. Since 2023, we’ve dedicated ourselves to offering high-performance shared, reseller, VPS, and offshore hosting services, tailored to meet the needs of our diverse clients. What sets us apart is our commitment to customer satisfaction. We offer 24/7 support, fast, secure hosting, and a range of powerful features, including free SSL certificates, DMCA-ignored hosting, and Litespeed servers. Whether you're just starting your website or looking for a scalable hosting solution, we’ve got you covered. Our goal is simple: to ensure that your online presence is always up and running with peace of mind. We pride ourselves on building long-term relationships with our clients and offering personalized assistance every step of the way. Choose Cupisweb for your hosting needs and experience a hassle-free, professional, and reliable service that truly cares about your success. 🌐
Contactgegevens
Ikaja, 310003, Lagos, Nigeria
- +2348068725240
- support@cupisweb.com
- cupisweb.com
2,5
Slecht
29 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
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Very very bad bad bad bad experiance
9 april 2026
I paid for domain renewal and up till…
I paid for domain renewal and up till date, I haven’t been refunded. My domain still remains expired and please refund my money
13 april 2026
Review zonder uitnodiging
Don’t ever use this company, Ever!!
This is literally the worst company to work with in terms of buying domain/hosting I currently bought a domain name from them it’s been over 2 weeks still not activated, the customer service is dead like literally dead, live chat is is not responding, internal ticket system dead and their WhatsApp channel is of no use
It’s so frustrating and annoying is there’s anything less than 1 star this company don’t deserve that
This is the ticket id #YHD-014165
8 april 2026
Review zonder uitnodiging
Thank you for your service
Thank you for your service, Nice up time with update service.
13 maart 2026
i paid for a hosting and domain and…
i paid for a hosting and domain and they suspended it the next day, i think they are starting to run a scam
2 maart 2026
very bad service not reply when issues…
very bad service not reply when issues happen support very bad
2 oktober 2025
I couldn't login any of my website telling me I'm not allowed
Yes I love my experience
13 augustus 2025
Review zonder uitnodiging
I personally believe you do not have…
I personally believe you do not have the right to suspend an account without proper questioning.
Especially on the bases that we are your customers and we pay to use your services.
5 augustus 2025
Since moved to Cupisweb
Since moved to Cupisweb, they have been the best, i hope you guys remain like this, affordable and easy to use panel. Love you guys.
5 juli 2025
Overall
Overall, Cupisweb is great for anyone looking for hosting of a website. I’d recommend it to everyone out there who value a specific quality like affordability, ease of use, etc.
4 juli 2025
Best choice ever
Best choice ever, I never regret working with you guys, keep the good work.
4 juni 2025
Very Nice, happy to work with cupisweb
Good Service, perfect to use and very affordable too
1 maart 2025
Antwoord van Cupisweb
Thank you for your kind words. 😊
We’re thrilled to hear that you’re happy with our service and find it affordable. At Cupisweb, we’re always committed to providing the best experience for our customers. If you ever need any assistance, feel free to reach out.
Thanks for choosing Cupisweb 🚀💙
Concerns Over Service Experience with CupisWeb: A Call for Improvement
At DotHost, we prioritize collaboration over competition, which led us to partner with CupisWeb for offshore server provisions for our customers. However, after making payments and using their server for two months (December 2024 – January 2025), we deeply regret this business engagement.
Throughout this period, we experienced constant downtimes without prior notification and received no responses to our messages—particularly from the CEO, Osuya Emmanuel Azuka, on WhatsApp, which was our initial primary communication channel.
Transparency and communication are at the core of our values at DotHost. We strongly believe that during downtimes or abuse cases, timely notifications should be provided to affected customers. If no corrective action is taken after such notifications, then and only then should a company take necessary precautions.
We hope that, moving forward, CupisWeb will improve its support services, ensure prior notifications for downtimes, and contribute to a better standard in Nigeria’s web hosting industry.
31 januari 2025
Review zonder uitnodiging
Antwoord van Cupisweb
Dear DotHost,
Thank you for sharing your experience. We truly value all feedback and take every concern seriously.
We would like to clarify a few key points regarding your concerns:
Direct CEO Access: While we understand the need for efficient communication, direct access to the CEO or administrator is limited and available only when expressly granted. We encourage clients to use our 24/7 support channels, where trained agents are always available to assist promptly.
Abuse Policies: Cupisweb maintains a strict policy against fake investment platforms, phishing sites, and unauthorized banking activities on all servers, including offshore servers. Websites violating these terms are immediately removed without prior notice to safeguard our hosting environment.
Downtime Notifications: We notify clients in advance of planned maintenance. However, immediate action may be required in certain abuse or security cases without prior notice.
We appreciate your feedback and are continually working to improve our services to support the web hosting industry in Nigeria and beyond.
Thank you for your understanding.
Best Regards,
Cupisweb Support Team
Antwoord van Cupisweb
Dear Customer,
Thank you for your feedback. We understand how important reliable mail delivery is and are actively working to improve our email systems to ensure messages don't land in spam folders.
If you're facing any specific issues, please feel free to reach out to us directly at customercare@cupisweb.com — we'd be happy to assist.
Your feedback helps us improve, and we truly appreciate it.
Best Regards,
The Cupisweb Team
Run as fast as you can from this…
Run as fast as you can from this company. Very horrible customer service, they don't even respond to texts, emails or their live support.
My advice to you is to stay away from them!!
28 januari 2025
Review zonder uitnodiging
Antwoord van Cupisweb
We sincerely apologize if your experience did not meet expectations. At Cupisweb, we are committed to providing the best possible service and support to all our customers. We continuously work on improving our response times and customer engagement across all communication channels.
Your feedback is highly valuable to us, and we'd love the opportunity to address any unresolved issues. Please feel free to reach out via our support channels, and we will prioritize your concerns.
Thank you for your patience and understanding.
Warm Regards,
The Cupisweb Support Team
I advice you not to ever use cupisweb
I advice you not to ever use cupisweb, they have very poor customer service.. I paid for a domain and they have been snubbing me everywhere, it's over 2 weeks now. If there is Negative Star rating that's what they'll get from me. The worst hosting company you will ever come across. RUN FROM THEM!
They will reply this review and still mention nothing about refunding me.
Since it's only bad reviews you guys reply to, please activate my service. Invoice #6134 - I opened Tickets #JJF-642553 and JGI-714693 still no reply
27 januari 2025
Review zonder uitnodiging
Antwoord van Cupisweb
Dear Customer,
We're truly sorry to hear about your experience. We sincerely apologize for the delay you've encountered. Please note that customer satisfaction is a top priority for us.
Kindly send an email to customercare@cupisweb.com with your payment details and domain information, and we’ll prioritize resolving this issue, including processing any eligible refunds if necessary.
We appreciate your patience and the opportunity to make things right.
Best Regards,
The Cupisweb Team
the hosting server is unstable
the hosting server is unstable, my website has been down for pass last 36 hours now and none of they team is responding to me
1 januari 2025
Antwoord van Cupisweb
We sincerely apologize for the downtime you experienced and any inconvenience it caused. Our technical team continuously monitors the servers to maintain stability, and we understand how frustrating delays can be.
If you are still facing any issues, kindly reach out to us via email or our support channels. We are committed to ensuring that your website remains accessible and will do our best to provide the support you need.
Thank you for your understanding and for bringing this to our attention.
Warm Regards,
The Cupisweb Support Team
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