Louise started caring for my mum earlier this year, and has been an excellent and much valued carer. She has gone above and beyond her "duties" and continues to visit mum, even though she is now in a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
As a platform it works extremely well. Information on each care provider is clear and the video presentations are really useful for seeing potential applicants. Administration is easy to follow with S... Toon meer
Bedrijf heeft geantwoord
We have 2 carers from Curam to look after my 95yr old mother who suffered a terrible one for day and one for night Roselyn ( Rose) and Christine , I could not ask for better. They are unbelievably kin... Toon meer
Bedrijf heeft geantwoord
We have had a very positive experience with our carers via curam. They have been polite, and helpful. Having direct contact with the caere for communication rather than having to go through a care com... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Curam is transforming how care is found and managed across the UK and Ireland. Find experienced, DBS-checked carers safely and quickly. With over 10,000 vetted Care Professionals, with an average of 10+ years care experience, you can find and hire carers in real time, 24/7. We’re the only UK digital care provider offering real-time care and complete end-to-end management, and our carers have already delivered over 6.5 million hours of care. Filter profiles, chat directly, and manage care in one secure place with Curam. From hourly to live-in and CQC-managed care packages, Curam gives you total choice, control, and keeps you safe when it matters most. Find a carer today 👉 www.curamcare.com or download our app 👉 https://www.curamcare.com/apps-download/client
Curam - Creating a fairer care community
Geschreven door het bedrijf
- How does Curam work?
- 3 Simple Steps: 1) Clients sign up for free 2) Search for a suitable carer 3) Interview, hire and pay the carer. Alternatively, clients can post a job ad on our automated jobs board. The process is simple and clients only pay for the care delivered.
- We are transforming the care sector by improving the lives of both carers and their clients.
- We believe that valued carers deliver care of value. By ensuring that all of our self-employed carers earn at least the London living wage, we attract motivated, experienced carers to the platform. They are then empowered to give an excellent standard of care to you or your loved ones.
Contactgegevens
18 Ashwin St, Dalston, , E8 3DL, London, Verenigd Koninkrijk
- 01387 730766
- info@curamcare.com
- curamcare.com
4,4
Uitstekend
631 reviews
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Unprofessional carers and non-existent customer support
I had a poor experience with Curam Care. Be aware, that they take no responsibility for the work of the carers. Despite you are paying them, they claim to be an introductory company and in case issue arise they will give no support. I went to Curam hoping to find a reliable carer during my respite holiday. I was let down by two carers few days before my departure with no explanation. The next carer I hired charged me extra for costs beyond our agreement on top of highly expensive rates. My holiday became instantly a nightmare, having to call Citizen Advise for legal help and collecting evidence of the unlawful money requests. If you want peace of mind, I recommend using a care agency instead. If something goes wrong, you will have to deal with it by your own.
29 mei 2025
Review zonder uitnodiging
Antwoord van Curam
Hi Daniela,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations.
Please be assured that we have a dedicated customer support team available to assist you. You can reach us on 01387 730766 or via email at client@curamcare.com. For queries specifically related to live-in care, our specialist team can be contacted on 01865 819 038 or at livein@curam.io. Both teams are here to support you with any concerns or questions.
The contractual agreement exists directly between you the client and the self-employed Care Professional. It is a mutually agreed contract between you and your chosen Care Professional.
The agreement allows you the client and the Care Professional to specify the Services to be provided, any Health Procedures if they are required and any Special items if required.
Curam is not party to, nor does it specify the service items in any Service Agreement. The responsibility for the care to be provided and the arrangement for providing it is between the client and the care professional.
While we are not a party to any agreement, we are always here to offer guidance and support where needed.
Based on our understanding, the live-in Curam Care Professional you engaged was unable to take breaks outside the home and was required to assist the care recipient multiple times throughout the night. As a result, she was working significantly beyond the standard expectation of 12 hours per day with a 2-hour break. In such circumstances, Care Professionals are entitled to request additional compensation to reflect the extended hours and intensity of care provided.
We value your feedback, as it plays an important role in helping us improve the services we provide. If there's anything further we can assist with or clarify, please don’t hesitate to get in touch.
Best wishes,
The Curam Team
Happy and positive
I have used Curam as my platform to advertise being a self employed carer. The fact I get to pick who I work with and where I work means I am in control.
All clients I have been fortunate to work with have all been so nice and their families very welcoming. I have done daily care, overnight care and live in care. All have been positive experiences.
I had the privilege of accompanying a client on a 5 day Norwegian Fjords Cruise. That was amazing.
Best decision I ever made was to advertise via Curam.
Would definitely recommend using their platform.
19 mei 2025
Review zonder uitnodiging
Antwoord van Curam
Hi Pauline,
Thank you for sharing your wonderful experience!
We are so pleased to hear how Curam has helped you take control of your work as a self-employed carer and connect with such kind and welcoming clients and families. It’s inspiring to hear about the variety of care you’ve provided—and what an incredible opportunity to accompany a client on a Norwegian Fjords cruise! Stories like yours highlight the meaningful impact of flexible, person-centered care.
We're truly grateful to have you on the platform and appreciate your heartfelt recommendation.
Best wishes,
Sofia - Assistant Manager
I’ve been using the Curam app since December 2024
I’ve been using the Curam app since December 2024. I’m very excited to use it, because you can control your schedule when and where to work, you can manage your time. They posted various clients.
Thanks Curam care.
I love my app.
19 december 2024
Review zonder uitnodiging
Antwoord van Curam
Hi Gusmelia,
Thank you so much for your lovely review!
We are delighted to hear that you're enjoying the flexibility and freedom that the Curam App offers. Being able to manage your own schedule and connect with a variety of clients is exactly what we aim to support. We are happy that you love the app—and we love having you as part of the Curam community.
Best wishes,
Sofia - Assistant Manager
Excellent service
Excellent service and Sanita is superb. Thank you.
16 mei 2025
Review zonder uitnodiging
Antwoord van Curam
Hi John,
Many thanks for your 5-star review. This means a lot to us.
We are very happy to hear that you had a positive experience using Curam.
Please feel free to reach out should you need assistance.
Best wishes,
Sofia - Assistant Manager
Really efficient service
Really efficient service. All the carers I contacted responded really quickly and proved to be very reliable and professional. I really like the ease of use of the website, how to make payments and the messaging facilitiy. A great way to find a carer in the local area. Highly recommend.
13 mei 2025
Review zonder uitnodiging
Antwoord van Curam
Hi Mary,
Thank you for your wonderful feedback!
We're so pleased to hear that you found the service efficient and that the carers you connected with were responsive, reliable, and professional. It's great to know that the website’s ease of use, payment process, and messaging feature made your experience smooth and convenient.
Your recommendation means a lot to us—thank you for choosing Curam to find care in your local area!
Best wishes,
Sofia - Assistant Manager
I met wonderful and amazing clients…
I met wonderful and amazing clients through this platform. Curam makes you feel comfortable, their support and communication is outstanding. I will recommend this platform to all my friends and family
13 mei 2025
Review zonder uitnodiging
Antwoord van Curam
Hi Mathini,
Thank you so much for your kind words! We are very happy to hear that you've had such a positive experience connecting with clients through Curam. It's great to know that our support and communication made you feel comfortable—that's exactly what we aim for.
We truly appreciate your review and are grateful to have you as part of the Curam community!
Best wishes,
Sofia - Assistant Manager
Great Team and support throughout the…
Great Team and support throughout the process and clear instructions.
1 mei 2025
Review zonder uitnodiging
Antwoord van Curam
Hi there Tshepiso,
Many thanks for leaving a wonderful review. We are very happy to hear that you had a good experience using Curam.
Please feel free to contact us anytime if you need any further assistance. Welcome to our Carer Community!
Best wishes,
Sofia - Assistant Manager
Best platform ever
I met wonderful and amazing clients through this platform. Curam makes you feel comfortable, their support and communication is outstanding. I will recommend this platform to all my friends
16 april 2025
Review zonder uitnodiging
Antwoord van Curam
Hey there Lesego,
Many thanks for leaving this wonderful 5-star review!
We are happy that you've had such a positive experience on Curam and that you've connected with amazing clients through the platform.
Our team works hard to ensure our carers feel supported and valued, so your feedback truly means a lot to us. We're grateful for your recommendation and please feel free to reach out should you need any further assistance.
Best wishes,
Sofia - Assistant Manager
Great Facility
We were able to find excellent carers with great ease
19 december 2024
Review zonder uitnodiging
Antwoord van Curam
Hi there,
Many thanks for leaving us this 5 star review. We are glad that you have found excellent carers.
Please let us know if you ever need any further assistance.
Best wishes,
Sofia - Assistant Manager
Awful platform!!! harrased and made to feel small
Awful platform! once you secure a message or job with the client Curam are literally harrassing you to the limit! whatsapp, texts calls emails! fees they take are ridiculous for what they provide! and also threats of action if you leave! there is limited jobs in the area of choice and clients never get back to you! avoid at all costs!
6 november 2024
Review zonder uitnodiging
Antwoord van Curam
Hi there,
We have requested more information via Trustpilot so we can investigate this further, alternatively please email us at carer@curamcare.com. Our Care Professional fee is the lowest in the care sector at 15% . We do follow up with you for safeguarding purposes. We understand Care Professionals are working elsewhere and can leave the platform whenever they wish.
Best wishes,
Eve- Marketing Manager.
My approval meeting was great
My approval meeting was great. A friendly lady gave a detailed explanation of how the system works and answered all my questions thoroughly. With the information I have, I am now confident in applying for my first client and more.
21 maart 2025
Review zonder uitnodiging
Antwoord van Curam
Hi there,
Thank you so much for your kind review! We are very happy to hear that your approval meeting went well and that you found the explanation helpful. It's wonderful to know that you are feeling confident and ready to take the next steps.
Welcome to our Care Professional Community and best of luck. Please let us know if you need any further assistance.
Best wishes,
Sofia - Assistant Manager
Curam makes life easy for both…
Curam makes life easy for both potential clients and carers. As a Carer I have a wide range of jobs available that I can view at my fingertip on the Curam app and apply. The Curam app is seamless and provides everything that is needed to engage with clients and vice versa.
20 maart 2025
Review zonder uitnodiging
Antwoord van Curam
Hi Tokunbo,
Thank you for sharing your experience with Curam and for your review!
It’s great to know that you find the range of jobs accessible and the app easy to use. We are committed to making connections as smooth and efficient as possible, and your feedback is truly appreciated.
Best of luck and welcome to our Care Professional Community. Please feel free to reach out should you need any help!
Best wishes,
Sofia - Assistant Manager
Great Care providers and pleasure to…
Great Care providers and pleasure to work for.
19 maart 2025
Review zonder uitnodiging
Antwoord van Curam
Hi Louise,
Thank you so much for your kind words and for leaving us a review! We are very happy to hear that you’ve had a positive experience with Curam.
Please feel free to contact us should you need any further assistance.
Best of luck and best wishes,
Sofia - Assistant Manager
Happy with the experience I had with…
Happy with the experience I had with Karen very attentive and helpful.
10 maart 2025
Review zonder uitnodiging
Antwoord van Curam
Hi Noma,
Many thanks for taking time to write this review.
We are so glad to hear that you had a positive experience with Karen. We'll be sure to pass along your kind words to her—she’ll be happy to know she made such an impact.
We truly appreciate your feedback. Please don't hesitate to contact us should you need any assistance in the future.
Welcome to our Care Professional Community.
Best wishes,
Sofia - Assistant Manager
Applications quick and easy
Application online is easy and straightforward. Booking appointments and interviews with amazing staff. Suggested by a friend so grateful to be part of the team soon.
3 maart 2025
Review zonder uitnodiging
Antwoord van Curam
Hi Maria,
Thank you so much for your kind words!
We are happy to hear that you found the application process quick and easy, and that our team made booking appointments and interviews an easy experience. It's always great to hear positive feedback and we are excited to welcome you to our Care Professional Community soon.
Best wishes,
Sofia - Assistant Manager
Well Curam are professional and make…
Well Curam are professional and make sure all the relevant information is in place. Really helpful and very nice to talk too as well. Thank you Curam looking forward to working with you. 😄
25 februari 2025
Review zonder uitnodiging
Antwoord van Curam
Hi Maria,
Thank you so much for your feedback!
We are glad to hear that you found Curam professional and helpful. It's always our goal to provide the best service.
Please feel free to contact us anytime should you require any assistance.
Welcome to our Care Professional Community.
Best wishes,
Eve - Marketing Manager
Not reliable
Booked a carer for my mum. Carer did not arrive or contact me. I’d already left by this time and was at work 2 hours away meaning my mum would have been stuck in her bed all day had her neighbour not kindly stepped in. I had read receipts showing the carer had seen my messages but just chosen to leave my poor terminally ill mum in the lurch. Who does that?! I hope you improve your vetting procedures, Curam. 3 stars because the evening carer is lovely.
24 februari 2025
Review zonder uitnodiging
Antwoord van Curam
Hi there,
Thank you for sharing your feedback, and we sincerely apologise for the situation you encountered.
We understand how important reliable care is, and we’re truly sorry for the distress this caused you and your Mum. The care professional involved in the matter has been removed from Curam.
Please know this is not the standard we aim to provide, and we’re investigating the issue to ensure it doesn’t happen again in the future.
We are glad to hear that you have found a good and reliable Care Professional for the evening shift.
We truly appreciate your feedback as we work to improve.
Please feel free to contact us should you require any assistance.
Best wishes,
Sofia– Assistant Manager
The meeting was helpful it has answered…
The meeting was helpful it has answered most of my questions, the lady was friendly
21 februari 2025
Review zonder uitnodiging
Antwoord van Curam
Hi Josephine,
Thank you for your feedback and for taking the time to write the review!
We are so glad to hear that the meeting was helpful and that most of your questions were answered. It's great to know that our staff was friendly and made the experience even better.
If you have any further questions, feel free to reach out anytime!
Welcome to our Care Professional Community.
Best wishes,
Eve - Marketing Manager
Great network
Helpful network that eases stress of recruitment. Really pleased with helpers I use.
20 februari 2025
Review zonder uitnodiging
Antwoord van Curam
Hi there,
Thank you so much for your review!
We are happy to hear that our platform has been helpful in easing the stress of recruitment. It's great to know that you're pleased with the service.
Thanks for your feedback and please feel free to contact us anytime should you need further assistance.
Best wishes,
Eve - Marketing Manager
The platform is very impressive as they are very efficient
The platform is very impressive as they offered me clients that are close to where I live. Through the platform, I am well informed about available jobs and the various care needs of prospective clients. No pressures from the staff, as I am granted autonomy to select jobs that are suitable for me. I am absolutely impressed about the vetting and checking of caregivers before they are taken on. The platform provides and allows you to virtually interact with prospective clients which allows me to broaden my knowledge of their care. You are also encouraged to do care training related to healthcare. They are very prompt in processing payments for shift done and you are always informed once payment is processed
I endorse Curam with utmost confidence to anyone who is seeking a flexible transformative and rewarding care experience
14 februari 2025
Review zonder uitnodiging
Antwoord van Curam
Hi Tina,
Thank you so much for your amazing review. We're delighted you’ve had such a positive experience using Curam. It's wonderful to know that the flexibility, efficiency, and support we've created at Curam is helping you thrive in your role as a Care Professional.
We take great pride in our vetting process and the opportunities we provide for continuous learning, so it's fantastic to hear that these features have made you feel safe and secure. Your review means a lot to us, and we look forward to continuing to support your journey in the healthcare sector.
Please feel free to contact us anytime should you need any further assistance.
We wish you luck with all your current and future clients.
Best wishes,
Eve – Marketing Manager
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