Louise started caring for my mum earlier this year, and has been an excellent and much valued carer. She has gone above and beyond her "duties" and continues to visit mum, even though she is now in a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
As a platform it works extremely well. Information on each care provider is clear and the video presentations are really useful for seeing potential applicants. Administration is easy to follow with S... Toon meer
Bedrijf heeft geantwoord
We have 2 carers from Curam to look after my 95yr old mother who suffered a terrible one for day and one for night Roselyn ( Rose) and Christine , I could not ask for better. They are unbelievably kin... Toon meer
Bedrijf heeft geantwoord
We have had a very positive experience with our carers via curam. They have been polite, and helpful. Having direct contact with the caere for communication rather than having to go through a care com... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Curam is transforming how care is found and managed across the UK and Ireland. Find experienced, DBS-checked carers safely and quickly. With over 10,000 vetted Care Professionals, with an average of 10+ years care experience, you can find and hire carers in real time, 24/7. We’re the only UK digital care provider offering real-time care and complete end-to-end management, and our carers have already delivered over 6.5 million hours of care. Filter profiles, chat directly, and manage care in one secure place with Curam. From hourly to live-in and CQC-managed care packages, Curam gives you total choice, control, and keeps you safe when it matters most. Find a carer today 👉 www.curamcare.com or download our app 👉 https://www.curamcare.com/apps-download/client
Curam - Creating a fairer care community
Geschreven door het bedrijf
- How does Curam work?
- 3 Simple Steps: 1) Clients sign up for free 2) Search for a suitable carer 3) Interview, hire and pay the carer. Alternatively, clients can post a job ad on our automated jobs board. The process is simple and clients only pay for the care delivered.
- We are transforming the care sector by improving the lives of both carers and their clients.
- We believe that valued carers deliver care of value. By ensuring that all of our self-employed carers earn at least the London living wage, we attract motivated, experienced carers to the platform. They are then empowered to give an excellent standard of care to you or your loved ones.
Contactgegevens
18 Ashwin St, Dalston, , E8 3DL, London, Verenigd Koninkrijk
- 01387 730766
- info@curamcare.com
- curamcare.com
4,4
Uitstekend
631 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Exceptionally good and fast
Exceptionally good and fast
Thankyou
27 november 2024
Review zonder uitnodiging
Antwoord van Curam
Hi there,
Thank you for leaving us this great review. We're so glad to hear that you've had such a positive experience using Curam, and that you found it so quick and easy to use. If you ever need any help or support please do get in touch with our support team.
Best wishes,
Eve – Marketing Manager
Horrible and rude company
Horrible and rude company. Closing your accounts if you don't pick up the call when they call. I would not recommend anyone to work with them. High fee and too much controlling.
30 augustus 2024
Review zonder uitnodiging
Antwoord van Curam
Hi Zana,
At Curam we will suspend or close accounts if we believe there is a safeguarding risk or if an account holder isn’t adhering to Curam’s t&cs. Unfortunately, we cannot find an account under the name you have left this review under, therefore we are unable to investigate this further. Please do get in touch with our support team at carer@curam.io, and they will be able to help or provide more insight as to why your account is blocked. It is free to join the Curam platform and our only fee is 15% once care has been booked, giving us the lowest fees in the sector.
We hope this is helpful.
Best wishes,
Eve – Marketing Manager
Very good
The experience I have had with Curam is a great platform my only fault is the 15% fee. It would be better if it was 10%
19 november 2024
Review zonder uitnodiging
Antwoord van Curam
Hi Victoria,
Thank you for taking the time to leave us this great review. We’re so glad to hear that you’ve had such a positive experience using Curam. Our 15% fee is currently the lowest in the sector, but we do appreciate your feedback. It’s a pleasure having you as part of our Care Professional community, we wish you all the best with your future clients.
Best wishes,
Eve - Marketing Manager
Meet
The way some issues on the Curam platform were explained and made it easy for me. For instance forming the micro team. I was also happy to know that I can combine the self employment with PAYE. It's was worth meeting up face to face.
12 november 2024
Review zonder uitnodiging
Antwoord van Curam
Hi Alliance,
Thank you for leaving us this wonderful review. It’s great to hear that our team was able to support you and you’re finding Curam easy to use. Our micro team feature is great for keeping in touch with other Curam Care Professionals, so it’s fantastic to hear that you’re enjoying the feature. Our in-person training events give Care Professionals the opportunity to meet face-to-face with the Curam team and other Care Professionals, so we’re thrilled you enjoyed the day! It’s a pleasure having you as part of our Care Professional community, we wish you all the best with your future clients.
Best wishes,
Eve - Marketing Manager
She made sure I understood everything…
She made sure I understood everything and she was very supportive. Good time keeping. Her presentation about the app was very helpful.
18 november 2024
Review zonder uitnodiging
Antwoord van Curam
Hi Nancy,
Thank you for leaving us this great review. We’re delighted to hear that you found our team so helpful and that the app support was so useful. Thank you for being part of our Care Professional community, we wish you all the best with your future clients.
Best wishes,
Eve - Marketing Manager
I registered with Curam since 2019.I…
I registered with Curam since 2019.I never had an issue with Curam Staff. They have been very supportive and professional. Ryanna, one of the staff who assisted and supported me few days ago has been lovely and understanding.
Excellent!
15 november 2024
Review zonder uitnodiging
Antwoord van Curam
Hi Lola,
Thank you for taking the time to leave us this wonderful review. Our support team is always here to offer guidance and assistance, so it’s great to hear you’ve found them so helpful and supportive. It’s a pleasure having you as part of our Care Professional community, we wish you all the best with your future clients.
Best wishes,
Eve - Marketing Manager
confidentiality issues and harm
I edited my previous review but had no response and so I’m writing an additional review to review based on curam’s response to a client review.
I noticed that Curam has never addressed any clients leaving reviews on trustpilot by a name that didn’t appear above the client’s review. So Curam, why have you done so in response to my review?
I also note that you address my personal assistant as a care professional when you also use the term personal assistant on the Curam platform. Why have you used a different term in your response that I did not use in my review?
Edit: Right so I see you're confirming that Curam engages in vindictiveness when clients complain.
5 november 2024
Review zonder uitnodiging
Antwoord van Curam
Hi Monica,
Unfortunately, we can’t see any edits or a response from your last review, although as stated in our last reply, if you do need any more assistance or have any further questions, please do reach out to our support team.
From your first review, we believe that is the name you hold your account under. However, if this is not the case, please let us know, as we would be more than happy to help with any issues you're having.
At Curam our wonderful community of Care Professionals have a sector leading average of 10 years' experience, so we choose to call them Care Professionals, however the terms' carer, personal assistant and support worker can also be used.
If you have any further questions, please do get in contact with our support team at client@curam.io.
Best wishes,
The Curam Team
Approval meeting …
An excellent and informative Approval meeting with Rhyanna. She patiently explained how it all works out and took me round through the Curam App, she answered all the questions that I had. Thank you 🙏
8 november 2024
Review zonder uitnodiging
Antwoord van Curam
Hi Chipo,
Thank you for taking the time to leave us this great review. It’s wonderful to hear that our support team has been so helpful and informative, especially Rhyanna. Welcome to our Care Professional community, we wish you all the best with your future clients.
Best wishes,
Eve - Marketing Manager
AMAZING AND PEACE OF MIND CARE PLATFORM…
AMAZING AND PEACE OF MIND CARE PLATFORM TO FIND PROFESSIONAL CARERS OF YOUR CHOICE. MY HEALTH IMPROVE BETTER WHEN I STARTED USING CURAM.
THANK YOU CURAM
9 november 2024
Review zonder uitnodiging
Antwoord van Curam
Hi Belinda,
Thank you for leaving us this amazing review. We’re thrilled you’ve had such a wonderful experience using Curam and it’s great to hear that your Curam Care Professional has helped support your road to recovery. If you need any further help or support, please don’t hesitate to get in touch.
Best wishes,
Eve - Marketing Manager
Curam is a wonderful company to work…
Curam is a wonderful company to work with. The Curam staff are professional, give excellent advice, supportive and always happy to help. Highly recommend to join as a Carer. Best Care company I have ever worked with.
7 oktober 2024
Review zonder uitnodiging
Antwoord van Curam
Hi Llaya,
Thank you for taking the time to leave us this fantastic review. It’s so wonderful to hear how supportive you’ve found our team and the Curam platform. It’s a pleasure having you as part of our Care Professional community, we wish you all the best with your future clients.
Best wishes,
Eve - Marketing Manager
Found it an easy platform to use
Found it an easy platform to use. On the 2 occasions I had a query it was solved quickly.
Found it easy to find someone for my mum.
25 oktober 2024
Review zonder uitnodiging
Antwoord van Curam
Hi Alex,
Thank you for leaving us this great review. We're so glad to hear you've found Curam so easy to use. Our support team is always here to help, so we're delighted they were able to help with your queries so quickly.
If you ever have any further questions or queries, please do contact our support team.
Best wishes,
Eve - Marketing Manager
Curam is not only liked by service…
Curam is not only liked by service users but also appreciated by the carers which they share with us - service users. The main reasons- efficiency speed and accuracy. We have recommended Curam to clients and care workers. Keep up the good work.
24 oktober 2024
Review zonder uitnodiging
Antwoord van Curam
Hi J Panpher,
Thank you for taking the time to leave us this fantastic review. We are so glad that you've found Curam so efficient and fast to use. It's wonderful to hear that you've recommended us to both clients and Care Professionals, thank you for spreading the word.
If you ever have any questions or need any help, please do contact our support team.
Best wishes,
Eve - Marketing Manager
I've been registered about 2/3…
I've been registered about 2/3 years,applied for hundreds of vacancies posted. Qualified and very experienced, I haven't had one placement. I wondered even if it was all a scam, had anyone ever obtained a shift through them?, contact with past carers said the same?? I am completely bemused, every now and then, someone makes an enquiry, but that is as far as it has ever gone, I began to wonder were they actually inventing these enquiries, and sending them to me themselves, to massage the audits? Its so weird as I have had numerous assignments through Indeed and agencies I work for, infact I have made my living this way for a few years now, curiouser and curiouser??????
18 oktober 2024
Review zonder uitnodiging
Antwoord van Curam
Hi Desmond,
Our support team received your email asking for assistance and I understand one of our team rang you to help with your questions and give you some tips to help you find new job roles through Curam. We have since contacted you again asking if you would like more support.
We have hundreds of clients each week posting new jobs on Curam and they have the choice to hire the Care Professional that fits their care needs the best. Our Care Professionals can apply to these roles and there are ways to boost your profile such as including a video on your profile and updating your training and experience. Our Care Professionals have already completed 5 million hours of care and counting.
If you have any more questions or need any more help, please do respond to our support team, we are here to help.
Best wishes,
Eve – Marketing Manager
A good experience in a tricky situation
Finding a carer became a relatively straightforward experience and the quality of carers is very good. The site, however, is a little tricky to navigate and there were some bugs that complicated communication via the site.
5 oktober 2024
Review zonder uitnodiging
Antwoord van Curam
Hi there,
Thank you for taking the time to leave us this review. We're glad to hear you found the quality of care on Curam so good. We are always updating our website and app to improve user experience, if have any further issues or questions please do contact our support team on 01387 730766.
Best wishes,
Eve- Marketing Manager
Avoid
Very poor communication, dodgy practices, my account was removed without any notice, without any reason few months AFTER being fully approved. Company avoids clarification, no communication from them. They lied about past communication with me. Avoid.
5 oktober 2024
Review zonder uitnodiging
Antwoord van Curam
Hi there,
Unfortunately, as you haven’t left this review under your name, we are unable to help you further. Here at Curam we take the safeguarding of both our clients and Care Professionals very seriously. This can sometimes result in accounts being paused momentarily if we believe there may have been a safeguarding issue. We have requested more information from you so we can investigate your account and help with any issues you are having. Please get in contact with our Care Professional support team on carer@curam.io.
Best wishes,
Eve – Marketing Manager
Amazing
The app is easy to use and provides help, it’s great for promoting yourself as a carer.
17 september 2024
Review zonder uitnodiging
Antwoord van Curam
Hi Nadia,
Thank you for leaving us this great review. Curam’s app and website have been built specifically with our users in mind, so it is wonderful to hear that you’ve found our app so easy to use. Thank you for being part of our wonderful Care Professional community, we wish you all the best with your future clients.
Best wishes,
Eve - Marketing Manager
Curam is the best company I’ve worked for
I find that Curam staff are very helpful, professional and knowledgeable. I have enjoyed my experience working with them. I would recommend Curam to anyone who is a self employed carer.
14 september 2024
Review zonder uitnodiging
Antwoord van Curam
Hi there,
Thank you for taking the time to leave us this wonderful review. The Curam support team are always here for any questions or queries you have, so we are thrilled to hear that you found them so helpful and knowledgeable. We’re so pleased you’re enjoying working with Curam and that you would recommend us to fellow Care Professionals.
If you have any other questions or queries, please don't hesitate to reach out to our support team.
Best wishes, Eve- Marketing Manager
Disgusting customer services.
Contacted this company last year whilst looking after a private client of mine.
I left the client mid year, decided to request that they change my account from client to carer and they basically shut me doen without any care or respect.
I made a carer profile last year but due tk personal.circumstances at the time I decided not to pursue care, instead I decided to learn to drive.
Now I have the ability to drive I sent an email requesting that they reactivate my log in details.
Instead of being professional. They first asked if I had used a Curum Carer to work with the client I was working with last year.
Which wasnt what I asked! Instead of helping or assisting me with my query they were hoping for me to say Yes so they fould try and charge me or the client money for the taking of business.
So when I said no. To which is the truth, I left the client. So I have no idea what business was conducted after I left.
Getting back to my actual question which was to reinstate my log in so I could be seen by other clients, not to mention the client I was working with previously was not on their books. I only contacted them to try and find a resbite carer.
They had the cheek to simply just say No.
With out any explanation as to why. So rude.
Who does that, especially a care company thats basis should be care and empathy.
Id avoid dealing with admin customer services representatives that hide behind a computer. Who probably dont care about the client or carer. As if they did, they wouldnt be in an office belittling carers that actually do the hard work.
Disgusting people.
3 september 2024
Review zonder uitnodiging
Antwoord van Curam
Dear Seh,
At Curam we take the safeguarding of both our clients and Care Professionals very seriously. Our records show that you signed up as a client in May 2023 to look for a Care Professional on behalf of your client and agreed with the Care Professional that you would pay them via bank transfer. Our T&C’s clearly state that all transactions must be paid through the Curam Platform. You then signed up on Curam and became an approved Care Professional in December 2023. Less than 24 hours later, you requested to delete your account, stating that you had changed your mind.
Curam reserves the right to keep your account closed. Unrecorded working arrangements are not only a safeguarding risk but go against the terms of the platform. Unfortunately, we do not feel that the platform is suited to you on this occasion.
As this review has been left under the name Suh, if any of this information doesn’t apply to you, please do contact our support team on complaintsandsuggestions@curam.io and we will investigate this further.
Best Wishes,
Eve – Marketing Manager
Lots of opportunities, but rare fruition.
There are lots of opportunities shown on the Curam page/app, but clients rarely respond, so it's difficult to get work.
Curam take a 15% fee, as well as charging the client more.
Curam claim they provide training and insurance, but I have private insurance and have never been able to access training through Curam.
I have been a member for around 4 years.
1 september 2024
Review zonder uitnodiging
Antwoord van Curam
Hi Alice,
Hope you’re well. Curam provides free training to all approved Care Professionals through our training platform Access, we can see from our records that you completed a course last year. If you need assistance in accessing your training account please email us at carer@curam.io.
When you secure a client via Curam and create your invoice, you are automatically insured. Whilst being an approved Care Professional you have worked with 11 clients, therefore you will have been insured for all work carried out via Curam.
If you ever need any assistance or have any questions, please don't hesitate to reach out to our support team.
Best wishes, Eve- Marketing Manager
Excellent Service
The carer was punctual, friendly and very competent. It was so easy giving details of our requirements and getting a selection of carers to choose, with competencies and fees up front. The landlady of our accommodation said she had lost customers as they couldn't get carers so I have recommended Curam to her and she will help spread the word.
10 augustus 2024
Review zonder uitnodiging
Antwoord van Curam
Hi Sue,
Thank you for taking the time to leave this wonderful review. We’re delighted to hear that you’ve found a friendly, experienced Care Professional on Curam, and that you found the entire process so easy. Thank you for spreading the word about Curam, we look forward to helping both you, and your landlady with any further care needs you may have.
Best wishes,
Eve- Marketing Manager
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