Curve Project Reviews 

33
•
TrustScore 3.5 uit 5

3,5

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Beoordeeld met 5 van de 5 sterren

Ordered a beautiful dress for Valentine’s Day which arrived within plenty of time. I felt absolutely stunning in my new dress, such a flattering fit and gorgeous print. My boyfriend commented that... Toon meer

Beoordeeld met 2 van de 5 sterren

I love the shapes and styles but I question the quality. I have bought a number of items from here and a dress shrunk a bit in gentle cold wash, and a pair of distressed jeans ripped dramatically furt... Toon meer

Beoordeeld met 4 van de 5 sterren

They filter the reviews on their website. Even the innocuously critical ones like, 'great dress but why doesn't it have pockets?!"! Their sequin items are an environmental disaster, shedding tiny bits... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered 3 tees, one arrived with a hole from a box cutter right through - I’ve attempted to contact via email & all social media accounts but in over 3 weeks I’ve had no response, disgraceful custom... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kledingwinkel voor grote maten
  2. ook in
  3. Damesmodewinkel
  4. Jurkenboetiek
  5. Kledinggroothandelaar
  6. Kledingwinkel

Geschreven door het bedrijf

AUSTRALIAN PLUS SIZE CURVY CLOTHING Curve Project is a destination for curvy women size 10 to 24. We are a unique collective of labels that share the same ethos of size inclusivity and body positivity. We are passionate about fashion that celebrates the modern curvy woman. To us, being real is everything. That’s why you see a diverse range of women on our site. It’s who we are. It’s who you are. We are focused on satisfying every Australian curvy women with great quality fashion at affordable prices. Our range of clothing is thoughtfully and carefully designed to suit the Australian Plus size women, including plus size dresses, plus size jeans, plus size tops, plus size skirts, plus size jackets and much more. So whether you like our Poetic Gypsy brand for a little boho style on the weekend, Pink Dusk for that special occasion dress you always need or you are just after some smart new work outfits from Something 4 Olivia we have you covered. Our Sunday in the City brand will have you looking sharp in the latest urban street trends whilst our favourites brand Indigo Tonic will see your wardrobe essentials well and truly covered. We pride ourselves on great quality, affordable and fashionable plus size clothing for a modern woman.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

33 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,5

Alle reviews

(33)

3 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Refund refused because 1 day outside their terms

I spent $300 on 2 items. One fit nicely but the other did not so I returned one item. I was 1 day late outside their 21 day return policy and they refused a refund despite my communications with them.
My term was returned in brand new condition with tags on and in original packaging.
I work retail myself and know that you can be flexible but they refused.
I could have been an ongoing customer but I will never buy from them again.
I am unimpressed with their customer service to say the least.
.

27 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Took my money and refused to send my order

I ordered a dress, this company processed the transaction, took the money from my credit card and then decided my order was ‘fraudulent’ and are refusing to fulfil my order. They claim they are following ‘industry regulations’ while quite literally stealing money from customers. I am now out of pocket $150 with nothing to show for it. Absolute scam.

9 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don’t waste your money!

Courier attempted delivery out of work hours once and sent package back. Courier tracking number not recognized online so couldn’t follow up with them. Followed up with Curve project themselves who said they would follow up and get back to me, no response, weeks go by. Emailed them an additional THREE TIMES over the course of an ENTIRE SIX WEEKS and received the same copy and paste answer. Events passed, clothes not received, wasted $459. Refused to issue a refund. Worst customer service I’ve ever received. They kept claiming courier wasn’t getting back to them, uhm for over an entire month? And you think a customer should put up with that? If your delivery company is that bad then try using a different service other than the cheapest Couriers Please who literally no one uses anymore as they are so shockingly bad. Would NEVER spend a dollar here again.

21 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Stank of dead fish!

The items arrived crumpled as if thrown in the bag, the delivery was super slow and the jacket absolutely stank of dead fish!!! The smell was so overpowering I had to hang them in a seperate room. I’m not sure if the smell can be removed but now have to pay to find out. It smells like our bait box! The sizing on the gypsy waistcoat is inaccurate, it appears child’s sizing.
Overall I wouldn’t even give a one star due to the smell - so disgusting.
Do not recommend. ( Go to David Jones they sell the same labels that don’t stink of dead fish ) Will not be purchasing from this company again.

30 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor returns service

Ordered a dress, the ordering process and delivery was great. The dress quality/fit was not so I processed a return. It's been two weeks and I have followed up being accused of not following the returns process, even though I followed it. Not sure if I am going to be left out of pocket and no dress...

27 november 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Great styles questionable quality

I love the shapes and styles but I question the quality. I have bought a number of items from here and a dress shrunk a bit in gentle cold wash, and a pair of distressed jeans ripped dramatically further than the design within a few wears. I had bought two pairs of the distressed jeans. Only one pair appeared faulty but the manager took zero responsibility for this issue. I will have to seriously consider whether to shop here again.

30 mei 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Would not recommend

Ordered 2 dresses to the value of over $200.00 on the 11.11.22 through The Market. Followed it up 3 times and only today which is 13.12.22 did The Market follow up on what was suppose to be a refund. No communication at all unless I followed it up. Very poor service. Over a month I had waited. I would definitely not recommend.

12 december 2022
Review zonder uitnodiging
Logo Curve Project

Antwoord van Curve Project

HI Shannon. Please note that we advised the Market customer care that your order was returned back to Australia as it was damaged in transit in NZ, so the courier returned it to us as both dresses had been damaged.
We have reached out twice to contact the market since this order was returned and asked if they would like us to resend the order again with no responses to date. As you transacted with "The Market" and not directly with us we don't have your contact details to contact you directly, so we can only wait until "The Market" responds to us. At this stage we don't know if they have issued a refund as you transacted with them or if they want us to ship the items again. Maybe your 1 star review should be for "The Market" and not Curve Project. Please let us know what we can do. We are sorry that you have had a poor experience, but unfortunately you have been communicating with "The Market" and not Curve Project. We are more than happy to help with whatever we can. Thanks. customercare@curveproject.com.au

Beoordeeld met 5 van de 5 sterren

Great Quality, Amazing Service!

Fast delivery, great quality and exceptional customer service! I called customer care for assistance- I normally wear a size 22 and was looking for reassurance that the items I wanted to purchase were right for me. Customer care was so helpful, I ended up buying 3 items and they all fit to perfection!! I feel amazing in my new outfits, thanks Curve Project!

4 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

NEW FAVOURITE BRAND.

Ordered a last-minute dress for a wedding I was going to that same weekend. I received my order the NEXT DAY! The dress was stunning and fitted me perfectly, I got loads of compliments on it.

I was pleasantly impressed with the fabric quality, and I have since ordered another 3 dresses from Curve project. They do not disappoint. New favourite go to for me.

11 oktober 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don’t bother, faulty stock & no response

Ordered 3 tees, one arrived with a hole from a box cutter right through - I’ve attempted to contact via email & all social media accounts but in over 3 weeks I’ve had no response, disgraceful customer service

In response, I’ve emailed you again at 7.10am, my order #45604 is in the heading - this will be the 4th time I’ve emailed this customer care address (23/9, 27/9, 30/9)

16 september 2022
Review zonder uitnodiging
Logo Curve Project

Antwoord van Curve Project

Hi Justine, I have searched our customer care logs and we have no record of you contacting us via email at all. We are very proactive with our customer care as its very important to us, so for this reason are very surprised about this feedback.
We are not sure where you are contacting us about this issue but its not at our customer care email address published.
Can you please email customercare@curveproject.com.au with your issue and we will resolve this matter for you. If you are not getting a response or don't get a response there is a problem as we respond to every email we receive. Every email. Thanks,
Regards Curve Project Team

In response we have checked and No email received. However we have discovered your email and 3 previous emails in Spam/Junk folder. We will respond to that email and send you out a new T-shirt. Very sorry that this has occurred. Thanks for letting us know about this situation. We appreciate that. CPxx

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