I had 3 engineers come and service my boiler, replace a radiator and box in the pipework and come back out because the heating went off! They all had exceptional people facing skills. A special shou... Toon meer
Bedrijf heeft geantwoord
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Excellent boiler installation from Tynon & Ty. Arrived on time, got on with the job and finished quicker than we expected. Went through how our new boiler worked, and left without leaving a spec of du... Toon meer
Bedrijf heeft geantwoord
Rang to say he was on his way. Efficient job. Helped sort out why the central heating wasn’t coming back on and replaced the failing batteries in the control unit for me.
Bedrijf heeft geantwoord
Prompt visit by Custom Heat. Quick analysis of problem Short time for delivery and installation of parts Problem solved Pleasant friendly staff
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verwarmingsinstallateur
- ook in
- Airconditioning aannemer
- Elektricien
- Gasingenieur
- HVAC-installateur
- Loodgieter
Geschreven door het bedrijf
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Geschreven door het bedrijf
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contactgegevens
9 Somers Road , CV22 7DB, RUGBY, Verenigd Koninkrijk
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4,8
Uitstekend
5K reviews
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Prompt visit to analyse problem
Prompt visit by Custom Heat.
Quick analysis of problem
Short time for delivery and installation of
parts
Problem solved
Pleasant friendly staff
7 oktober 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the visit was prompt, the problem was diagnosed quickly, and everything was resolved in good time. We'll make sure the team knows their friendly approach made a good impression.
The Custom Heat Team
Excellent workmanship
Excellent workmanship, very polite, friendly and efficient, couldn't have had a better experience.
8 oktober 2026
Antwoord van Custom Heat & Cool
What a lovely review — thank you for taking the time to share your experience with us. It's genuinely great to hear that the workmanship hit the mark and that you found the whole visit polite, friendly and efficient. We hope we can be of service again in the future.
The Custom Heat Team
Good service
Rang to say he was on his way.
Efficient job.
Helped sort out why the central heating wasn’t coming back on and replaced the failing batteries in the control unit for me.
5 oktober 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the central heating issue was diagnosed and sorted efficiently, and that the engineer kept you informed by calling ahead. Little things like replacing those batteries can make all the difference in getting a system back up and running properly.
The Custom Heat Team
Brilliant service
As usual , Custom heat were on time, did a great job, and left no mess, our engineer was polite and efficient.
14 oktober 2026
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear that the visit went smoothly from start to finish — punctual, tidy, and efficient is exactly the standard we aim for every time. We look forward to continuing to look after your heating needs.
The Custom Heat Team
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. Reliability and professionalism are exactly what we strive for, so it's genuinely pleasing to hear that's been your consistent experience with us. We look forward to being there whenever you need us.
The Custom Heat Team
The engineer arrived on time and did a…
The engineer arrived on time and did a full service , thank you for your swift response
6 oktober 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the engineer arrived on time and that we were able to respond quickly to get your service carried out. We look forward to helping you again in the future.
The Custom Heat Team
on time quiet
on time quiet Tom always very pleasant and answers any queries I have thankyou
6 oktober 2026
Antwoord van Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that Tom was pleasant, punctual and happy to answer your questions. We'll be sure to pass your kind words on to him.
The Custom Heat Team
I have had a difficult year and it was…
I have had a difficult year and it was great that I was contacted early about the service of my boiler.Thank you.
6 oktober 2026
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave this review, especially during what sounds like a challenging year. We're glad that our proactive contact about your boiler service could make things a little easier. We hope things improve for you, and we're always here whenever you need us.
The Custom Heat Team
5th boiler service,5 different…
5th boiler service,5 different engineers all very professional courteous and clean,it is important when booking an engineer that they turn up on time,no complaints whatsoever thank you.
12 oktober 2026
Antwoord van Custom Heat & Cool
What a wonderful review to receive — thank you for taking the time to write it. Five services with five different engineers, all arriving on time and leaving a great impression, is something we're genuinely proud of. Consistency across the whole team is something we work hard to maintain, and it's brilliant to know that comes through every visit.
The Custom Heat Team
Very professional and very efficient…
Very professional and very efficient service of the boiler.
28 september 2026
Review zonder uitnodiging
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the boiler service was handled professionally and efficiently — that's exactly the standard we always aim for.
The Custom Heat Team
Excellent boiler installation
Excellent boiler installation from Tynon & Ty. Arrived on time, got on with the job and finished quicker than we expected. Went through how our new boiler worked, and left without leaving a spec of dust behind. Couldn’t have gone smoother, and nice guys too. Brecon.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share your experience. It's great to hear the installation went so smoothly, finished ahead of schedule, and that everything was left spotless afterwards. We'll make sure Tynon and Ty know how pleased you were.
The Custom Heat Team
Great people facing skills
I had 3 engineers come and service my boiler, replace a radiator and box in the pipework and come back out because the heating went off! They all had exceptional people facing skills. A special shout out to Isaac and the last young man whose name I forgot to ask, who made suggestions as to how I could ensure most heat in my lounge.
7 oktober 2026
Antwoord van Custom Heat & Cool
What a lovely review to receive — thank you so much for taking the time to share such detailed feedback. It's brilliant to hear that Isaac and the rest of the team looked after you so well across all three visits, and that they went the extra mile with practical suggestions to help you get the most heat in your lounge. We'll be sure to pass your kind words on to the team.
The Custom Heat Team
Efficient and polite worker
9 oktober 2026
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear our team came across as efficient and polite — that's exactly the standard we always aim for. We hope to be of service again in the future.
The Custom Heat Team
Excellent communication
Excellent communication, understanding of the issue and resolution as always from Custom Heat
8 oktober 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that the communication and resolution hit the mark — and the fact that you say "as always" means a great deal to us. We look forward to continuing to be your go-to team for years to come.
The Custom Heat Team
Cheerful hardworking engineer
A very pleasant engineer who fitted boiler andworked none stopped
8 oktober 2026
Antwoord van Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear the boiler installation went well and that our engineer kept at it until the job was done. We'll be sure to pass on your kind words to the team.
The Custom Heat Team
Heat Pump specialists? Not in my experience.
Despite the rave reviews on Google and Trustpilot, my experience has been appalling. Scheduled an annual service of our air source heat pump which has been serviced annually by another company.
Big mistake. When we turned the heating on a few days after the 'service', it started up and....stopped. A little tepid water in the pipes from the system that couldn't make it to the rooms. Bottom line...the engineers didn't check that the heating would reach the room and HEAT.
Called them back. Return visit had lots of scratching of heads. They tried calling the office for advice but, as it was 4.30 on a Friday, nobody there. Theories ranged from the electrical controls being on the fritz to the heat exchange plates being clogged up or even calcified (we're in a soft water county). I had to chase the office multiple times to get some diagnosis and action plan.
Umpteen promises (after me calling them) that they'd be back in two weeks to try pressure washing the plates which would take a full day's labour (no heat for this period and my wife is disabled) but still no date confirmed. They even proposed that the exchange unit might need replacing if it's calcified but still haven't been able to come up with a cost and lead time.
Then... after being told 'no charge for the follow-up visit as it's linked to the service' I get an invoice for £70 this morning!
I called again this morning to challenge the invoice and ask what's going on. After calling first thing today, it's nearly 12 and I'm awaiting a callback/resolution from a manager but, honestly, I know it's busy season now as people turn their heating on, but, based on this experience I can't recommend anyone to rely on either engineers or central office of this supposed 'specialist' in heat pumps and feel the need to warn others.
Maybe I've just been unusually unfortunate and there are many happy customers, but winter is coming.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Custom Heat & Cool
We're very sorry to hear about your experience and the frustration this has caused. We understand your concerns, particularly with the colder weather approaching. Our team is currently looking into this further, and someone will be in touch with you directly to discuss the matter.
Engineer arrived on time
Engineer arrived on time. Serviced boiler in good time. Excellent
8 oktober 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the engineer arrived promptly and got the boiler service completed efficiently. We look forward to being of service again in the future.
The Custom Heat Team
Antwoord van Custom Heat & Cool
We really appreciate you taking the time to leave this review. Prompt, polite and trustworthy is exactly what we strive to be, so it's genuinely good to hear that came through. We look forward to being of help again in the future.
The Custom Heat Team
New boiler installed
I had a new boiler installed the service was excellent, good communication throughout. Chris the engineer arrived promptly was very polite, efficient and very tidy.
7 oktober 2026
Antwoord van Custom Heat & Cool
What a great review to receive — thank you for taking the time to share your experience. We're really pleased to hear that Chris made such a positive impression with his punctuality, politeness and tidy workmanship during your new boiler installation. Good communication matters to us, so it's lovely to know that came through from start to finish.
The Custom Heat Team
We have used Custom Heat for several…
We have used Custom Heat for several years now aways had a professional service &very friendly engineer's cannot ask for anything more.
7 oktober 2026
Antwoord van Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that after several years you've consistently found our engineers to be both professional and friendly — that's exactly the standard we strive to maintain. We look forward to continuing to look after your heating and plumbing needs.
The Custom Heat Team
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