The engineer attended within the time wondow I was given. He was very polite and efficient and checked the system was working as it should after the service. I felt he clearly knew what he was doi... Toon meer
Bedrijf heeft geantwoord
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Jack, our boiler engineer was prompt, friendly and efficient. He carried out his work quietly and snags were overcome calmly. He explained clearly what he wss doing at each stage and cleaned everythi... Toon meer
Bedrijf heeft geantwoord
We have a contract with Customs Heat to look after our boiler and they never let us down. Their prices are acceptable and we would not choose any other companies.
Bedrijf heeft geantwoord
All good! Installed a new oil fired combi boiler a year ago. All done in a timely way to budget. No issues encountered after 12 months of use. They have also done some electrical work for me. Ju... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in Rugby since 1980, Custom Heat are a family run central heating and plumbing business serving the Midlands & the South West
Custom Heat Ltd
Geschreven door het bedrijf
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contactgegevens
9 Somers Road , CV22 7DB, RUGBY, Verenigd Koninkrijk
- 01788 568752
- office@customheat.co.uk
- customheat.co.uk
4,8
Uitstekend
5K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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We have a contract with Customs Heat to…
We have a contract with Customs Heat to look after our boiler and they never let us down.
Their prices are acceptable and we would not choose any other companies.
15 mei 2026
Antwoord van Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's wonderful to know our contract service has consistently delivered for you and that you feel confident sticking with us. Your loyalty means a great deal to our family business.
The Custom Heat Team
The engineer attended within the time…
The engineer attended within the time wondow I was given.
He was very polite and efficient and checked the system was working as it should after the service.
I felt he clearly knew what he was doing and would use custom heat again.
The booking porcess was also very starighforward.
14 mei 2026
Antwoord van Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's wonderful to hear our engineer was both polite and efficient, and that the straightforward booking process made everything easy for you. Knowing you felt confident in his expertise means a great deal to us.
The Custom Heat Team
Brilliant
Brilliant, came out same day, knew what the problem was straight away, fixed within 30 mins
14 mei 2026
Antwoord van Custom Heat Ltd
We really appreciate you taking the time to share this feedback! It's wonderful to hear we could get out to you the same day and sort everything within half an hour. Quick diagnosis and efficient repairs are what we aim for every time.
The Custom Heat Team
Antwoord van Custom Heat Ltd
We really appreciate you posting this review. It's wonderful to hear that Rob and Simon not only got the job done efficiently but also made the experience enjoyable for you! We're pleased they could deliver both quality work and good company.
The Custom Heat Team
Very efficient and professional
Very efficient and professional. Have been with Custom Heat for several years and they always do a good job on my heating system. Would recommend them to any one.
29 april 2026
Antwoord van Custom Heat Ltd
Thank you for taking the time to share this review. It's wonderful to hear that our professional service has consistently met your expectations over the years, and we're pleased your heating system continues to run well. Your recommendation means a great deal to us.
The Custom Heat Team
Trustworthy company
Very professional, helpful, friendly, reliable. Definitely use this company from now on.
15 mei 2026
Antwoord van Custom Heat Ltd
We really appreciate you taking the time to share this review. It's wonderful to hear that you found our team professional, helpful and reliable - those are exactly the values we strive for. We look forward to being your go-to heating and plumbing company.
The Custom Heat Team
Professional and courteous.
14 mei 2026
Antwoord van Custom Heat Ltd
We really appreciate you taking the time to share this feedback. It's wonderful to hear that you found our approach both professional and courteous - that's exactly what we aim for on every job.
The Custom Heat Team
Antwoord van Custom Heat Ltd
We really appreciate you posting this review. It's wonderful to hear you found our service prompt and professional - reliability is something we take great pride in. Thank you for the recommendation!
The Custom Heat Team
If you look after the people that work…
If you look after the people that work for you they will have a genuine heart to tale care of uour customers who will return to you again and again the gentleman that come to service our boiler was very kind and friendly and naturaly so not just because he was dealing with a customer so make sure your staff come first they then will look after your customers
14 mei 2026
Antwoord van Custom Heat Ltd
We really appreciate you taking the time to share this thoughtful review. It's wonderful to hear that our engineer's genuine kindness and friendly nature came through during your boiler service. You're absolutely right that when we look after our team, they naturally take great care of our customers.
The Custom Heat Team
Did a great job and left everywhere…
Did a great job and left everywhere clean. Friendly and polite.
13 mei 2026
Antwoord van Custom Heat Ltd
We really appreciate you posting this review. It's wonderful to hear that our team left everything clean and tidy - we know how important that is when work's being done in your home. Your kind words about their friendly approach mean a lot to us.
The Custom Heat Team
Excellent service
Excellent communication, customer service and understanding in what has been a challenging situation (not of custom heat’s making). Can’t praise them enough and would particularly like to mention the help and support from Alec and Ruby.
13 mei 2026
Antwoord van Custom Heat Ltd
Thank you for such wonderful feedback during what sounds like a difficult time. We're really pleased that Alec and Ruby were able to provide the support and understanding you needed. Your kind words about our communication and customer service mean a great deal to us.
The Custom Heat Team
Replacement Boiler Installation
Jack, our boiler engineer was prompt, friendly and efficient. He carried out his work quietly and snags were overcome calmly. He explained clearly what he wss doing at each stage and cleaned everything up afterwards. The same was true of Lewis? who did some electrical work. Thank you.
11 mei 2026
Review zonder uitnodiging
Antwoord van Custom Heat Ltd
Thank you for taking the time to share this wonderful feedback. It's brilliant to hear that Jack provided such professional service and took the time to explain everything clearly at each stage — that's exactly what we aim for. We'll make sure both Jack and Lewis know how much their work was appreciated.
The Custom Heat Team
Antwoord van Custom Heat Ltd
Thanks for this feedback, P O'Donnell. Really pleased to hear everything went smoothly with no issues. We appreciate you taking the time to let us know.
The Custom Heat Team
Engineer came within 24 hrs and had in…
Engineer came within 24 hrs and had in the can the part we needed.
29 april 2026
Antwoord van Custom Heat Ltd
Thanks for taking the time to leave this review, David. It's great to hear our engineer could get to you so quickly and had the right part ready to go.
The Custom Heat team
Boiler fitment
Arrived on time , fitted the boiler , checked everything worked , instructed us on how to use it , the lads were really friendly and helpful !
28 april 2026
Antwoord van Custom Heat Ltd
Thanks so much for the brilliant review, Tony! It's great to hear the lads were friendly and helpful, and that they took the time to properly show you how to use your new boiler. Really appreciate you taking the time to share your experience.
Lincoln, Custom Heat
Great Service Provider
All good!
Installed a new oil fired combi boiler a year ago.
All done in a timely way to budget.
No issues encountered after 12 months of use.
They have also done some electrical work for me.
Just had its first service - signed up for a service plan paying on a monthly basis.
Great communication with super AI communication platform - always answered promptly and hard to tell you are not dealing with a human - although it is too polite and too responsive so a giveaway - however the real humans are great as well.
23 april 2026
Antwoord van Custom Heat Ltd
Thanks Brian! It's wonderful to hear the oil combi is still running perfectly after a full year and that you're pleased with the service plan. Really appreciate your feedback about our communication system - we do work hard to make everything as smooth as possible for our customers.
Lisa, Custom Heat
Great service and quality
Very reliable service, and they arrived in a timely manner. Very professional service andimpressedwith the quality of work. Highly recommended
24 april 2026
Antwoord van Custom Heat Ltd
Thank you for the wonderful feedback, Mr Mistry! We're really pleased our team delivered the professional service you expected and arrived promptly as promised. Your recommendation means the world to us.
Lisa, Custom Heat
Antwoord van Custom Heat Ltd
Thank you for the great feedback, Mr Hender! Really pleased we could provide the flexible and punctual service you needed. Your kind words mean a lot to us.
The Custom Heat Team
Brilliant company and lovely staff and…
Brilliant company and lovely staff and a great price, would recommend.
29 april 2026
Antwoord van Custom Heat Ltd
Thank you for your kind words! We're so pleased to hear you were happy with the team, pricing and overall service. We really appreciate the recommendation.
Unlike a lot of firms you actually do…
Unlike a lot of firms you actually do what you say
We booked a boiler service with you and not only did your engineer turn up on time he was polite and knew what he was doing
The staff we deal with on line again know what they are doing and they are also polite and professional
Now you know why we picked you to change our boiler and carry out the service THANK YOU
24 april 2026
Antwoord van Custom Heat Ltd
Thank you Tony, it's brilliant to hear that our reliability and professionalism have made such a positive impression. We're really pleased both our engineer and office team delivered the service you expected. Looking forward to helping with your boiler replacement when you're ready.
Lincoln, Custom Heat
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