Smashed hat. No refund!
I ordered a hat from custom ours and it came smashed and logo came off. I reached out to them and asked for either a replacement or refund. First they said if I could fix it. This is a straw hat and cannot be straightened out. I reached out again and they offered me 10% as compensation. Then they offered 15%. Then 20%. The final email offered 35% and keep the hat. They don’t realize the hat is too smashed and looks ridiculous! 35% doesn’t even cover the hat. They do not stand by their return policy and give your the run around. DO NOT ORDER FROM THEM!!! They will keep your money and do not honor their policy.








