I have not received my order. Email states it has not arrived with the courier and suggest I contact my post office. Tracking says wait another 24hrs I think I have been conned I will be pur... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My item took over four weeks to arrive. I had to email asking about delivery twice. When it arrived eventually it was spelt totally incorrectly. I emailed the company telling them. They said they wou... Toon meer
Bedrijf heeft geantwoord
Ordered a blanket on 11/8, shipper label created 11/10. Ever since then kept receiving only the following; On Its Way to USPS Departed Shipping Partner Facility, USPS Awaiting Item JAMAICA, NY... Toon meer
I was most impressed with their customer service. The problem I had was due to delivery information going to spam so that I couldn’t track order. I received the order and it was perfectly personalized... Toon meer
Bedrijf heeft geantwoord
1,8
Slecht
79 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Please do not purchase from this…
Please do not purchase from this company. I have been back & forth with them for months about a product I ordered that was not delivered so I wanted a refund. I should have done my research before purchasing from Custom Warms. I would have seen the many dissatisfied customers. They offered me 20% refund of a product I spent over $40 for. Insulting, don’t waste your money. I found another company that is high quality and GREAT customer service. Now I will wait for my $9 refund!!!!!
2 augustus 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Mary Fran Jarema,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
I placed my order for Mother's day 1…
I placed my order for Mother's day 1 1/2 months before the big day and received it 3 weeks after Mother's day. I will never order anything from this company again. Customer Service was so rude and told me it's international shipping, which I already knew. The product was not what I ordered the quality was terrible.
DO NOT ORDER FROM THIS COMPANY.
2 juni 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Cathy Blevins,
We sincerely apologize for the disappointing experience you had with your Mother's Day order. We completely understand your frustration regarding the delayed delivery, product quality, and unsatisfactory customer service interaction – this is not the level of service we strive to provide.
We take full responsibility for these issues. While international shipping can sometimes cause delays, we clearly failed to properly manage your expectations or provide adequate support when problems arose. Regarding the product discrepancy, we're urgently reviewing our quality control processes to prevent such mistakes. May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
BE AWARE that This website is…
BE AWARE that This website is fraudulent and are scamming people. they are advertising on social media and claim to sell merchandise that they stole pictures off of Temu and which you can buy for a fraction of the cost they are trying to sell this merchandise at. It is a fake website located in Hong Kong china and they do not have a real address and no Customer support when you try and ask for a refund be aware that this website is false advertising and just wants to take your money. DO YOUR RESEARCH
28 mei 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Kayla saunders,
Sorry for keeping you waiting so long. We are doing real and honest business. The order process is clear and reliable. You will get all the status from your email after you make your purchase. Don't worry.
We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance. May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Awful
Awful. Save your money. Find a US based company and order there instead.
21 mei 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Mike,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
This company stinks. Don't order from them
Not only did I not get exactly what I ordered, but it took forever because I didn't know it was being shipped from China. I ordered a tshirt for my daughter and a matching onesie for my grandaughter for their 1st mother's day. I finally got the package today (3 days late) and only the tshirt was inside. No matching onesie. I'm so aggravated. I just emailed them.
13 mei 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Sirena McDonald,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. We will resend a new romper for free or negotiate a satisfactory solution. I hope you can give us a chance to compensate.
Looking forward to your reply. Best wishes to you.
Company misprinted my Tshirt and only…
Company misprinted my Tshirt and only offered credit to order a new shirt. However I ordered the shirt for Mother’s Day and obviously takes 2-3 weeks to ship from china and a replacement would not arrive in time.
Company is cheap Chinese company says they can only give refund if I ship the crappy product back to them. Otherwise I am only entitled to a partial refund for a mistake that they made.
Be warned they have shttty customer service all they care about is their profit and not providing you good service
5 mei 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Joseph,
Thank you very much for your feedback. We are sorry that our after-sales service failed to satisfy you. We are deeply sorry for your dissatisfaction. We will attach great importance to your order problem. If it is our problem, we will apply for a refund for you, please don't worry.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
A terrible quality/price comparison.
A terrible quality/price comparison.
I payed 50 euro's for two basic quality shirts.
I thought I was paying for two sets of mama/papa shirts with baby shirt and then 50 euro's would have been a good price.
They offered me a 10% discount on a next order. And that is not going to be used as the quality of the fabrics is below expectations and way to expensive.
24 april 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Mrs Me,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Got a hat for new grandson not good !!!
Got a hat for new grandson
It is monogrammed with his name
Horrible work ( someone that wasn’t very good with Monograming did it)
Spent a lot of money for POOR QUALITY
18 maart 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Tricia Hudgeons,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost attention.
What is your order number or email? We will check more details and provide you with a satisfactory solution. Please don't worry, if there is a problem with the product quality, we will remake a new one for you, hoping to get your satisfaction.
Looking forward to your reply. Wish you all the best.
Scam
Ordered a valentines out fit for my new baby granddaughter at the beginning of January it has never arrived a complete scam
14 januari 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Jennifer Parker,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email? The order processing time is generally 5-7 working days, and then shipped to the logistics company, the logistics transportation time is about 15-20 working days, we will check more details and provide a satisfactory solution. Please don't worry too much.
Looking forward to your reply. Best wishes to you.
I ordered 2 blankets with names on…
I ordered 2 blankets with names on them. After months they remade one of them but not the other.
15 februari 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Margaret Syrowski Barsan,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. If it is our responsibility, we will resend a new blanket for free or negotiate a solution that satisfies you. I hope you can give us a chance to compensate.
Looking forward to your reply. Best wishes to you.
Very Disappointed
I am currently pregnant. I ordered a personalized romper and hat set. When it arrived, they misspelled his middle name. I even checked my email to make sure I put it in correctly on my order and it was. After shipping, I paid almost $30 for this set. I have been going back and forth in email with the company since they do not provide a phone number. I even sent them pictures of my order and how it should have been spelled and pictures of the final product that I received. I have been trying to get them to either give me my money back or send me the product that I ordered which is what I preferred them to do. However, they keep talking about the expensive international shipping cost and wants me to pay shipping of $6.99 again. I already paid the shipping once just to receive the wrong product. Do not order from this company. Customer service is awful and they have no interest in making their wrongdoings right.
4 februari 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Jennifer Johnston,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. We deeply apologize for the issue caused by our mistake. Please rest assured that we will take full responsibility and promptly send you a new product free of charge. We sincerely regret any inconvenience this may have caused and appreciate your understanding and patience.
Looking forward to your reply. Best wishes to you.
Don’t waste your time & $!
My order of 3 hats came a month & a day after I ordered them. The box was smashed & torn. I emailed customer support & included pictures. The hats were not in gifting shape. The company would not reimburse me but after much back .& forth they suggested I trust them to give me a partial refund if I paid to mail them back. DO NOT order from Custom Warms!
2 januari 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Theresa Wilt Beal,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, this must be the negligence of our after-sales department. I will report your order problem to the relevant department and impose severe penalties on the relevant staff. We deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry. If it is our responsibility, we will definitely refund the money in time or resend new products for free.
Looking forward to your reply. Best wishes to you.
Scam and Horrible Custom Service
Much like some of the most recent reviews this company is HORRIBLE and gives you the run around when an item is not delivered. I order Christmas gifts for my niece and nephew the first week of December and the product never came. When it finally said it was delivered (January 12th) it never came. After several email exchanges they gave me the tracking information not for the China delivery service, but the one for my direct USPS location. I opened an inquiry with my office and after they investigated they said the package was delivered but not to my name or address that I had listed on my order. I paid for delivery insurance so I expected customwarms to just credit me for the incorrect/lost package. When I reported this back to customwarms they continued to ask me to pay the 9.99 shipping and select another item for them to ship me. I don’t want another product from them given this experience, but they won’t refund me my money. I continue to get emails from their customer service saying they are processing and looking into my issue despite everything already being done to show they delivered my order (extremely delayed) to the wrong person and address. The responses from this company on other complaints is a joke. They don’t intend to help or refund when things go wrong. They just want to keep the money. Probably part of their scam.
25 januari 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Katherine,
Thank you very much for your feedback.
We understand your feelings very well. We are very sorry that the logistics efficiency during the Christmas period was not satisfactory to you. During the Christmas period, there were too many logistics packages and the backlog was serious, which led to delayed delivery. We actively gave feedback to the logistics company every day and urged them to speed up delivery, it's a pity that still didn't make it in time for Christmas.
We deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance. May I know your order number or email please? We will further verify the details of the reason for the wrong shipping address and provide you with a satisfactory refund plan. Please don't worry.
Looking forward to your reply. Best wishes to you.
I would leave a 0 if I could
I would leave a 0 if I could. DO NOT ORDER FROM THIS COMPANY. I wished I bothered to look up these reviews before I ordered. I was SO excited to order personalized hoodies for my elderly and ailing dogs for Christmas. 6 weeks after I ordered my tracking says delivered and it wasn’t. I emailed the company because there is no phone number and I get the run around. I filed a claim with PayPal. Now the company says they won’t help me unless I cancel my PayPal claim. FYI IF YOU CANCEL AN ACTIVE PAYPAL CLAIM YOU CANNOT OPEN A SECOND ONE. I am beyond disappointed and will also never order off Facebook again. I knew it was coming from China but I didn’t expect this. ZERO STARS. DO NOT RISK IT!!!!!!!
11 januari 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Samantha Higgins,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
This is the WORST COMPANY !
This is the WORST COMPANY !! I ordered a baby Christmas dress order number CW109283 on Nov 29th that said Stella’s 1st Christmas! I paid extra for shipping to get it by Christmas! It arrived in January! I keep asking for my
Money back & they keep sending me stupid responses like they don’t understand English ! They keep telling me to keep the dress @ they’ll give me 10% off Next one same message 15% off … Next one check my mailbox it was delivered .. yes it was delivered in JANUARY!!! I want my $34.94 back !! It is USELESS to receive a 6/9 month old Christmas dress in January !! I am so fed up with them ! They are totally scamming people ! Do not do Buisness with them !! I ORDERED FROM THEM
IN GOOD FAITH ! They need to do the right thing by people ! Their website says 10-20 days for delivery to the US .. not 35 !!
2 januari 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Hi Pam Parker,
So sorry for the delay in your order, which unfortunately arrived after the holiday. We understand the importance of timely deliveries, especially for special occasions, and we're truly sorry for the disappointment. The delays were due to a backlog of packages at the Post Office causing delays in delivery. While this is not an excuse, we are committed to improving our processes to prevent future issues.
As a gesture of goodwill, we'd like to offer negotiate a refund. Your feedback is important to us. We hope this helps make up for the inconvenience. May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Once again, we're sorry for the delay and any inconvenience it caused. We look forward to serving you better in the future.
Looking forward to your reply. Best wishes to you.
Wrong items sent twice. Company refuses to refund.
This company has sent me 3 blankets with the wrong name. they tried to make me pay for shipping to get new one's which I refused to pay. Once again, they sent me the exact same wrong names. Now I have 6 blankets with the wrong name. I have proof of all packaging and photos and they are refusing to give me a full refund.
2 november 2024
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Tina Mattern,
Thank you very much for your feedback. We are very sorry for the unpleasant shopping experience you have. This must be our fault and we apologize for it. We have strictly improved the workflow of the error link, and your order problem will be followed up and handled with the utmost attention.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Poor quality snowsuit and poor customer service
I bought a personalised snowsuit for my baby granddaughter, wrapped it up for Christmas. My daughter opened it on Christmas morning, pulled the zip down a tiny fraction and the fastener fell off. Cheap, nasty, plastic zip. I emailed to ask for a refund and was advised I could have a replacement if I paid the shipping costs “which would be expensive” they said. I said that wasn’t good enough and I wanted a refund. They said I had to return it, pay the shipping costs, then they would consider a refund. It has already cost me £45 so I have decided to pay someone local £15 to put a new zip in. £60 for very poor quality snowsuit. Never again!!!
27 december 2024
Review zonder uitnodiging
Antwoord van customwarms.com
Hello TRS,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Commandez en novembre
Commandez en novembre, jamais reçu ma commande de 150$!!! Plusieurs email envoyez et ils me disent toujours d’attendre le colis quand je vois très bien qu’il est toujours en Chine avec le site du transporteur! Je demande un remboursement mais ne me le donne pas😡 un beau scam! Tannée en maudit des sites frauduleux!!!!
Order CW105751
4 januari 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Bonjour Stéphanie Léveillé,
Merci beaucoup pour votre retour, nous sommes désolés de vous avoir fait attendre, nous comprenons très bien votre ressenti, la société de logistique a déclaré que le contrôle douanier est très strict pendant cette période et que le délai de dédouanement prolongé a retardé le délai de livraison. La pression logistique est très élevée et le retard est important. Nous donnons chaque jour un feedback actif à l'entreprise de logistique et l'exhortons à accélérer la livraison.
Nous regrettons profondément votre insatisfaction et votre problème de commande sera traité avec la plus haute importance. Puis-je connaître votre numéro de commande ou votre e-mail s'il vous plaît ? Nous vérifierons plus de détails et vous fournirons une solution satisfaisante.
Dans l'attente de votre réponse. Meilleurs vœux à vous.
I bought a dress for my granddaughter…
I bought a dress for my granddaughter in November and as of today it's January I have not received it but they charged me and they have not refunded me and I have contacted them 24 times to only get a computer generated message. Stay away from this my order number is CW107316
2 januari 2025
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Rusty Nail,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Horrible customer service and never received order
Ordered 11/26 and paid for expedited shipping. Order never arrived so I contacted them to inquire and they said I had to wait longer. I kindly said that wouldn’t work as they were Christmas gifts. They refused to refund me since I never received the order. Had to dispute with credit card. Do not order anything from this company! Scammers
26 november 2024
Review zonder uitnodiging
Antwoord van customwarms.com
Hello Dear Customer,
Thank you very much for your feedback. We are sorry to bring you an unpleasant shopping experience, we deeply regret your dissatisfaction, and your order problem will be handled with the utmost importance.
May I know your order number or email please? We will check more details and provide you with satisfying solution. Please don't worry.
Looking forward to your reply. Best wishes to you.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.