CXM Reviews 

I have been extremely shocked and disappointed over the past two weeks because my money was held by CXM. However, after reading reviews on Trustpilot from other traders in similar situations, I feel compelled to speak up about my story to warn everyone about the scams of this broker.

I opened an account with CXM on October 15, deposited money, and executed 6 XAUUSD trades and 6 EURUSD trades. The EURUSD trades were relatively boring with small winning and losing positions, but the XAUUSD trades yielded significant profits for me.

However, on October 21, I received an email from CXM stating that my account was flagged for malicious trading. I was very surprised because my trades were intraday, not high-frequency, how can a normal intraday trades be toxic? Through my IB, I requested a clear explanation from the platform and received the following response: My XAUUSD trades exploited the platform's price latency to enter orders and profit immediately. They also sent me a so called "decay chart" to illustrate that a few seconds after I entered the orders, my trades were instantly profitable. I carefully reviewed their analysis and countered as follows:

- My XAUUSD buy strategies were held for many hours and all endured very large drawdowns, with some orders even experiencing 25% drawdown before closing with profit. Therefore, the idea of instant profits is completely meaningless. CXM cannot simply rely on 6 XAU trades to label me as engaging in toxic trading, especially since all orders were held for long periods (averagely 3 hours). Is the only abnormality for the platform that my trades were profitable?

- When I asked CXM to send analysis for the EURUSD trades as well, they shown that 4 out of 6 were completely normal, but the remaining 2 were entered at more favorable prices than the market price. CXM concluded that although they didn't have the same advantage as the XAUUSD orders, overall they still profited immediately after entry => So they're using 2 out of my 6 EURUSD trades to conclude that I engaged in toxic trading?

- Furthermore, in our back-and-forth responses, I received detailed information about the "advantage" that my XAUUSD orders supposedly had, and this shocked me immensely: Most of my BUY orders were entered at the prices that much lower than the "price" they provided for comparison (which they called "Interval Ask"), including one order that was 40 pips lower (Buy at $4,254.96 while "Interval Ask" was $4,259.31) and another 26 pips lower (Buy at $4255.15 while "Interval Ask" was $4257.71). This is something that could never happen in the market; even when checking the historical prices on candles at that time, I couldn't find the "price" they mentioned. When I raised this issue with the IB and CS, I received the response that "this is a decision from the risk department and there will be no further response." In other words, CXM will no longer explain anything to me, and I will lose my money simply because they say I engaged in toxic trading. This is highly unprofessional and blatant behavior—when they feel they're losing the argument, they stop communicating and brazenly seize your money.

The total amount they're holding is nearly 4k USD. I know it's not a large sum for experienced traders, but for me, what's lost is trust in a broker. When you trade and lose, it's fine. But when you trade and win, they'll find an excuse to hold your money. And once your money is held, whether you protest or not, they'll decide based on the level to refuse to discuss right and wrong with you. Most importantly: when you present very clear evidence showing their conclusion is inaccurate, they'll respond with copy-paste answers like "this is the final conclusion and no further explanation will be provided."

I am Tham, my MT4 ID is 10012736. Everything I've written here is completely true, and I will not stop sharing this story until CXM publicly apologizes to me. I may not need the money, but CXM needs to learn a lesson to improve their transparency.

Leo has been very fast, efficient & helpful .

I’ve tried chatting couple of times but i was put on hold for a very long period & it went silent.

Leo has solved my enquiry efficiently.
Gratitude to Leo…
Thank you Leo

The support staff (elsa) was very helpful and friendly. Manual verification done smoothly. Thank you!

The closing of the order did not meet the set point, which caused the profit to be damaged.

Excellent customer service Support Deserve 5⭐ Rating

Very good , very help

The company is really great, good customer services, quick responses

I did not get my refund

VERY KINDLY AND GREAT RESPONSE 😊

Too good plateform for forex trading and support team will also help to solve problems

Very good support.

The website very easy to go through

Bagus cepat dan tidak perlu menunggu lama untuk makluman balik.terbaik

Verry Good CXM team & Full support