Cycle King Reviews 

I came for help with seat they didn't charged me and they fixed it
It is a nice service
Thank you so much

They did a very professional service and repair on my old giant bike very professional

Just the best - they sorted my tyre & gave me free tools!
Great team, great shop!

The staff were so helpful, offering to fit the part that I ordered while I waited, despite being very busy. Super helpful and first rate service - it’s a shame there aren’t more shops like Cycle King. They were also really knowledgeable when I called and asked for some advice.

No hand book no remote as advertised

Great service and communication from this company. Delighted with my purchase which was competitively priced . Would definitely recommend and use this company again.

Easy people to desk with.

Super helpful, professional service, travelled 5 hours to source bike from store as used previously, couldn't be more happy. Ordered online, quick delivery - perfect! Thanks so much

The item was available on the website, but not in real life.

Ordered on line for pick up from the Chelmsford branch. Excellent cycle for the price really 5 star piece of equipment. The service was also 5 star. Quick and efficient and very very friendly. Great experience all round. Thank you.

Nathan was really helpful sorting a problem with my bike. All the team are friendly and know their stuff, I wouldn’t go anywhere else!

Simon was extremely helpful as he helped me fix the issue with my bike with a good sense of humor and friendly advice

Good selection of bikes, easy to navigate website, quick delivery, all round pleasant experience.

Well I was meeted buy Simon because had a puncture on my e bike he sorted out my bike I want to say massive thanks to Simon and Stuart. I would pay double because wel worth every penny

I was able to try the bike in shop.

been looking for continental king for ages

Great customer service and great prices on all their range of cycles. For children and adults.

I had a seriously dangerous experience with Cycle King.

I brought my e-bike to them for an E-Bike Service (£76) and also supplied a brand-new brake system for them to install. They agreed to fit it for around £50.

When I first came to collect the bike, it was clearly not right. Only part of the new brake system had been installed, while parts of the old system were still left on the bike. There were also unresolved issues, and the bike looked worse than before the service. I did not confirm that I was satisfied with the work. I challenged the condition of the bike and contacted their customer support.

Customer support then said the repair would be completed properly. When I came back again, the brakes still did not feel right and warning indicators were showing on the display. I was told this was because the new system needed time to “bed in”.

The next day, I had to brake suddenly on the road. I fully pressed both brake levers, but the brakes barely worked. The bike took around 10 metres to stop and I only avoided a serious accident by luck. This was not a minor issue — this was a serious safety risk.

When I reported this to Cycle King, they replied that the repair had been completed correctly and claimed that I had inspected the bike and confirmed I was satisfied on collection. That statement is false. I never confirmed that I was satisfied with an unsafe braking system.

They then refused to take any further action and simply told me I could “escalate the matter how I see fit”. They also refused to provide the information I need to proceed with a legal claim against the store.

In my opinion, their response is disgraceful. A bike shop working on brakes has a basic responsibility to return a bike in a safe roadworthy condition. Instead, I was left with weak brakes, warning indicators, a dangerous road incident, and a dismissive email afterwards.

I would not recommend Cycle King to anyone. I especially would not trust them with e-bike servicing, brakes, or any safety-critical repair.

Avoid. This could have ended very badly.

Order easy. Price competitive. Well informed throughout the order process